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1628 Courses delivered On Demand

Industrial Psychology Insights Course

5.0(2)

By Training Express

Understanding human behaviour in the workplace is the key to unlocking organisational success. The Industrial Psychology Insights Course offers a deep dive into the psychological principles that shape employee motivation, performance, and well-being. From examining how workplace culture influences individual behaviour to exploring strategies for enhancing team dynamics, this course covers the core elements that drive productivity and satisfaction in the workplace. It offers a fresh perspective on human resources, leadership, and management, all while remaining rooted in the latest psychological research and methodologies. In a world where companies are increasingly recognising the importance of employee satisfaction, understanding psychology in the workplace has never been more crucial. This course equips you with the knowledge to make informed decisions about employee engagement, conflict resolution, and organisational development. By the end of the course, you will have gained a well-rounded understanding of how psychological principles can be applied to improve both individual and team performance. Whether you are looking to improve management practices or enhance the workplace environment, the Industrial Psychology Insights Course is an invaluable tool for anyone aiming to foster a more productive and harmonious workplace. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Industrial-Organisational Psychology Module 2: Individual Differences and Work Behaviour Module 3: Job Analysis and Employee Selection Module 4: Training and Development Module 5: Performance Appraisal and Feedback Module 6: Motivation and Job Design Module 7: Leadership and Organisational Behaviour Learning Outcomes: Analyse individual differences impacting work behaviours for strategic management. Master the intricacies of job analysis and employee selection for effective recruitment. Develop and implement training programs that enhance organisational performance. Appraise and provide constructive feedback to elevate individual and team performance. Craft motivational strategies and optimal job designs for a thriving work environment. Understand and apply leadership principles to positively influence organisational behaviour. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking advanced insights. Managers aiming to enhance team performance. Psychologists interested in workplace dynamics. Graduates aspiring for organisational roles. Entrepreneurs navigating team dynamics. Career switchers exploring HR and psychology. Learning and development specialists. Individuals passionate about understanding workplace behaviour. Career path HR Manager Training and Development Specialist Organisational Psychologist Leadership Consultant Talent Acquisition Specialist Performance Management Analyst Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Industrial Psychology Insights Course
Delivered Online On Demand1 hour
£12

HR Management, Confidentiality and Sexual Harrassment Prevention Diploma

5.0(1)

By Empower UK Employment Training

HR Management, Confidentiality and Sexual Harassment Prevention Diploma Elevate your understanding of human resources with the HR Management, Confidentiality, and Sexual Harassment Prevention Diploma. This comprehensive course encapsulates vital topics including HR objectives, the sanctity of workplace confidentiality, and preventative measures against sexual harassment. Learning Outcomes: Understand the core objectives of HR Management. Gain insights into HR management development strategies. Comprehend the significance of workplace confidentiality. Grasp the importance of confidentiality in teamwork settings in HR Management. Learn preventive measures against sexual harassment. Familiarise yourself with organisational policies designed to combat sexual harassment. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from HR Management, Confidentiality and Sexual Harassment Prevention Diploma: Objectives of HR Management: Develop a firm grasp of the primary goals and objectives of HR management, such as talent acquisition, employee development, and organisational growth. HR Management Development: Discover the evolution of HR management, focusing on modern methodologies, technologies, and strategies for employee retention and development. Workplace Confidentiality: Learn about the ethical and legal requirements surrounding the preservation of confidentiality in a workplace setting. Confidentiality in Teamwork: Understand the critical role that confidentiality plays within teams, and learn strategies for fostering a culture of trust. Preventing Sexual Harassment: Gain a comprehensive understanding of preventative measures against sexual harassment, including training, reporting mechanisms, and safe workplace practices. Policies Against Sexual Harassment: Study the structural and legal frameworks for policies designed to prevent sexual harassment, and learn how to implement them effectively within an organisation.

HR Management, Confidentiality and Sexual Harrassment Prevention Diploma
Delivered Online On Demand6 hours 12 minutes
£5

Certificate in Agile HR Practice Level 1

5.0(1)

By Empower UK Employment Training

Certificate in Agile HR Practice Level 1 Explore the essential foundations of HR and Agile methodologies, cultivate an Agile mindset, and develop effective leadership skills. Dive into the practical aspects of implementing Agile HR, optimising talent management within an Agile framework, and measuring success. Stay ahead of the curve and glimpse into the future of Agile HR, positioning yourself as a forward-thinking HR professional. Learning Outcomes: Explain the foundations of HR within Agile contexts. Demonstrate an Agile mindset and leadership principles. Implement Agile HR practices effectively. Manage talent in an Agile HR environment. Evaluate and measure success in Agile HR. Explore the future trends in Agile HR practices. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Certificate in Agile HR Practice Level 1 Course Syllabus Principles of Agile HR: Establish a solid understanding of the fundamentals of Human Resources (HR) while embracing the principles of "Agile HR" practices for enhanced flexibility and adaptability. Agile Mindset and Leadership: Cultivate an agile mindset and leadership skills that empower you to navigate the ever-evolving HR landscape with agility and innovation. Implementing Agile HR: Learn how to practically implement "Agile HR" methodologies within your organisation, ensuring HR practices align with the agile principles. Talent Management in Agile HR: Explore innovative approaches to talent management, including recruitment, development, and retention, in the context of "Agile HR." Effectiveness of Agile HR: Develop key performance indicators (KPIs) and metrics to measure the effectiveness of "Agile HR" practices, allowing for data-driven improvements. Future of Agile HR: Gain insights into the future of HR in an agile world, staying ahead of trends and emerging practices to remain a leader in "Agile HR."

Certificate in Agile HR Practice Level 1
Delivered Online On Demand1 hour 30 minutes
£5

Workplace Confidentiality Training Course

By Compete High

🔒 Unlock the Power of Workplace Confidentiality with Our Comprehensive Training Course! 🔒 In today's fast-paced business world, confidentiality is not just a preference; it's a necessity. 🌐 With sensitive information being shared and stored across various platforms, ensuring the utmost confidentiality in the workplace has never been more critical. That's why we're thrilled to introduce our groundbreaking 'Workplace Confidentiality Training Course' designed to equip professionals like you with the knowledge and skills needed to safeguard confidential information effectively. 💼   🚀 Benefits of Taking Our Workplace Confidentiality Training Course: Enhanced Security: Learn the latest techniques and best practices for protecting sensitive information, reducing the risk of data breaches, leaks, and cyber threats. Compliance Confidence: Gain a thorough understanding of relevant laws, regulations, and industry standards regarding confidentiality, ensuring your organization remains compliant and avoids costly legal implications. Trust and Reputation: By demonstrating a commitment to confidentiality, you'll bolster trust with clients, partners, and stakeholders, enhancing your organization's reputation and fostering long-term relationships. Improved Communication: Explore strategies for effective communication within your team regarding confidential matters, fostering a culture of trust and collaboration while maintaining discretion. Professional Development: Acquire valuable skills that can boost your career prospects and open doors to new opportunities in various industries where confidentiality is paramount. Peace of Mind: Feel confident in your ability to handle confidential information responsibly, mitigating the stress and anxiety associated with managing sensitive data.   Who is this for? 🎯 Our Workplace Confidentiality Training Course is ideal for professionals across all industries who handle confidential information as part of their roles, including but not limited to: Human Resources professionals Legal professionals Healthcare workers Financial services professionals Government employees Information technology specialists Executives and managers Entrepreneurs and small business owners Whether you're a seasoned professional looking to refresh your knowledge or an entry-level employee eager to learn the ropes, this course is tailored to meet your needs and propel your career forward. 💪   Career Path 🛤️ Upon completion of our Workplace Confidentiality Training Course, you'll be equipped with the skills and knowledge necessary to pursue a variety of career paths, including: Compliance Officer: Become a guardian of confidentiality within your organization, ensuring adherence to laws and regulations governing data protection and privacy. Data Security Analyst: Specialize in protecting sensitive information from unauthorized access, breaches, and other cybersecurity threats, playing a crucial role in safeguarding organizational assets. Risk Management Specialist: Assess and mitigate risks associated with confidentiality breaches, implementing preventive measures and contingency plans to protect sensitive data. Legal Consultant: Provide expert advice on confidentiality matters, helping organizations navigate complex legal frameworks and minimize legal exposure. Corporate Trainer: Share your expertise by delivering workplace confidentiality training sessions to colleagues, empowering them to uphold confidentiality standards within the organization. Don't miss out on this opportunity to take your career to new heights and become a trusted guardian of confidentiality in the workplace. Enroll in our Workplace Confidentiality Training Course today and unlock a world of possibilities! 🔐✨   🔒 Frequently Asked Questions (FAQs) 🔒 What is workplace confidentiality, and why is it important? Workplace confidentiality refers to the practice of safeguarding sensitive information within an organization to prevent unauthorized access, disclosure, or misuse. It is crucial because it helps maintain trust with clients, protects intellectual property, ensures compliance with laws and regulations, and mitigates the risk of reputational damage or legal consequences. Who should take a workplace confidentiality training course? Workplace confidentiality training courses are beneficial for professionals across various industries who handle confidential information as part of their roles. This includes but is not limited to human resources professionals, legal professionals, healthcare workers, financial services professionals, government employees, information technology specialists, executives, managers, entrepreneurs, and small business owners. What topics are typically covered in a workplace confidentiality training course? Workplace confidentiality training courses typically cover a range of topics, including the importance of confidentiality, relevant laws and regulations, best practices for handling sensitive information, strategies for secure communication, risk management techniques, and the consequences of confidentiality breaches. Additionally, courses may address industry-specific considerations and emerging trends in data protection and privacy. How can workplace confidentiality training benefit my career? Workplace confidentiality training can benefit your career in several ways. It can enhance your skills and knowledge, making you more valuable to employers. It can also increase your credibility and trustworthiness, leading to greater opportunities for advancement and professional growth. Additionally, demonstrating a commitment to confidentiality can help you build strong relationships with colleagues, clients, and stakeholders, further boosting your career prospects. Is workplace confidentiality training only relevant for certain industries? While certain industries may have specific regulations and requirements regarding confidentiality, workplace confidentiality training is valuable across all sectors. In today's interconnected world, virtually every organization handles sensitive information that must be protected. Therefore, the principles and practices taught in workplace confidentiality training courses are applicable to professionals in diverse fields. How can I enroll in a workplace confidentiality training course? To enroll in a workplace confidentiality training course, you can typically register online through the provider's website or contact them directly for more information. Many training providers offer flexible options, including in-person workshops, virtual classrooms, and self-paced online courses, allowing you to choose the format that best suits your schedule and learning preferences. Course Curriculum Module 1_ Introduction to Confidentiality in the Workplace. Introduction to Confidentiality in the Workplace. 00:00 Module 2_ Cybersecurity. Draft Lesson 00:00 Module 3_ Human Resources Confidentiality. Human Resources Confidentiality. 00:00 Module 4_ Managing Possible Employee Conflicts. Managing Possible Employee Conflicts. 00:00 Module 5_ Dealing with Employee Records and Sensitive Information. Dealing with Employee Records and Sensitive Information. 00:00

Workplace Confidentiality Training Course
Delivered Online On Demand5 hours
£4.99

Restaurant Management MasterClass

By Compete High

Product Overview: Information Management Training Course Are you seeking to excel in the dynamic and competitive restaurant industry? Welcome to our comprehensive Information Management Training course designed to equip you with the essential knowledge and skills required to thrive in this fast-paced environment. Whether you're a seasoned professional or new to the industry, this course is crafted to enhance your understanding of crucial aspects vital for success. Module 1: Introduction to the Restaurant Industry In Module 1, participants will gain a foundational understanding of the restaurant industry, including its history, trends, and key players. Exploring the diverse landscape of restaurants, this module sets the stage for a comprehensive journey through various facets of restaurant management. Module 2: Menu Planning and Development Module 2 delves into the intricacies of menu planning and development, a cornerstone of restaurant success. Participants will learn how to design menus that cater to customer preferences, maximize profitability, and align with the restaurant's concept and vision. Module 3: Restaurant Operations and Service Standards Efficient restaurant operations and impeccable service standards are indispensable for customer satisfaction and business sustainability. In this module, participants will discover strategies for streamlining operations, maintaining service excellence, and upholding industry best practices. Module 4: Financial Management Understanding financial management is crucial for the prosperity of any restaurant venture. Module 4 equips participants with the knowledge and tools needed to manage finances effectively, covering topics such as budgeting, cost control, revenue management, and financial analysis. Module 5: Marketing and Promotion In Module 5, participants will explore the fundamentals of restaurant marketing and promotion. From crafting compelling marketing strategies to leveraging digital channels and fostering customer loyalty, this module equips participants with techniques to attract and retain customers in a competitive market. Module 6: Staff Management and Training Effective staff management and training are essential for fostering a positive work culture and delivering exceptional customer experiences. Module 6 provides insights into recruiting, training, motivating, and retaining talented staff, ensuring the smooth functioning of restaurant operations. Module 7: Documents Control Module 7 emphasizes the importance of meticulous document control in ensuring regulatory compliance, risk management, and operational efficiency. Participants will learn how to maintain accurate records, implement effective documentation systems, and navigate legal and regulatory requirements.   Each module combines theoretical knowledge with practical insights and case studies, enabling participants to apply concepts directly to real-world scenarios. Whether you aim to advance your career or enhance your restaurant's performance, our Information Management Training course equips you with the tools and expertise needed to thrive in the dynamic restaurant industry. Join us today and embark on a journey towards professional excellence and business success! Course Curriculum Module 1_ Introduction to the Restaurant Industry Introduction to the Restaurant Industry 00:00 Module 2_ Menu Planning and Development Menu Planning and Development 00:00 Module 3_ Restaurant Operations and Service Standards Restaurant Operations and Service Standards 00:00 Module 4_ Financial Management Financial Management 00:00 Module 5_ Marketing and Promotion Marketing and Promotion 00:00 Module 6_ Staff Management and Training Staff Management and Training 00:00 Module 7_ Human Resources Management Human Resources Management 00:00

Restaurant Management MasterClass
Delivered Online On Demand6 hours
£4.99

Occupational Health and Safety

By Compete High

Overview 🚧 Unlock a Safe and Thriving Work Environment with Our Occupational Health and Safety Course! 🚀 Are you ready to elevate your career to new heights while ensuring the safety and well-being of your colleagues and workplace? Look no further! Our comprehensive Occupational Health and Safety Course is your ticket to mastering the essential skills and knowledge needed to create a secure and healthy work environment. ️ Why Occupational Health and Safety Matters ️ In today's fast-paced and dynamic work environments, prioritizing occupational health and safety isn't just a legal obligation-it's a moral imperative. Businesses that neglect safety protocols risk facing severe consequences, including legal liabilities, financial losses, and, most importantly, harm to employees. By investing in proper training, individuals and organizations can mitigate risks, prevent accidents, and foster a culture of safety and well-being.   📚 What You'll Gain from Our Course 📚   📣 Frequently Asked Questions (FAQs) 📣 Q: What is Occupational Health and Safety (OHS)? A: Occupational Health and Safety (OHS) refers to the practice of ensuring the health, safety, and welfare of individuals engaged in work or employment. It involves identifying and addressing workplace hazards, implementing safety measures, and complying with relevant regulations to prevent accidents, injuries, and illnesses. Q: Why is Occupational Health and Safety important? A: Occupational Health and Safety is important for several reasons. Firstly, it helps protect the physical and mental well-being of employees, reducing the risk of work-related injuries and illnesses. Secondly, it enhances productivity and efficiency by creating a safe and conducive work environment. Lastly, it ensures compliance with legal requirements and helps organizations avoid costly penalties and liabilities associated with workplace accidents. Q: Who should take an Occupational Health and Safety course? A: Occupational Health and Safety courses are suitable for a wide range of professionals across industries, including safety officers, human resources managers, facility managers, operations supervisors, health and safety consultants, and small business owners. Anyone responsible for workplace safety or seeking to establish a career in occupational health and safety can benefit from such training. Q: What will I learn in an Occupational Health and Safety course? A: In an Occupational Health and Safety course, you will learn essential concepts, regulations, and best practices related to workplace safety. Topics typically covered include hazard identification, risk assessment, safety legislation, emergency response procedures, safety management systems, and workplace ergonomics. Q: How will completing an Occupational Health and Safety course benefit my career? A: Completing an Occupational Health and Safety course can benefit your career in several ways. It enhances your knowledge and skills in safety management, making you a valuable asset to employers. It also increases your employability and opens up opportunities for advancement in roles such as safety manager, occupational health specialist, compliance officer, and risk analyst. Q: Is certification required to work in Occupational Health and Safety? A: While certification is not always mandatory, it is highly recommended for professionals working in Occupational Health and Safety. Certification demonstrates your competence and commitment to workplace safety, increasing your credibility and marketability in the field. Many employers prefer to hire certified individuals for roles involving safety management and compliance. 📣 Frequently Asked Questions (FAQs) 📣 Q: What is Occupational Health and Safety (OHS)? A: Occupational Health and Safety (OHS) refers to the practice of ensuring the health, safety, and welfare of individuals engaged in work or employment. It involves identifying and addressing workplace hazards, implementing safety measures, and complying with relevant regulations to prevent accidents, injuries, and illnesses. Q: Why is Occupational Health and Safety important? A: Occupational Health and Safety is important for several reasons. Firstly, it helps protect the physical and mental well-being of employees, reducing the risk of work-related injuries and illnesses. Secondly, it enhances productivity and efficiency by creating a safe and conducive work environment. Lastly, it ensures compliance with legal requirements and helps organizations avoid costly penalties and liabilities associated with workplace accidents. Q: Who should take an Occupational Health and Safety course? A: Occupational Health and Safety courses are suitable for a wide range of professionals across industries, including safety officers, human resources managers, facility managers, operations supervisors, health and safety consultants, and small business owners. Anyone responsible for workplace safety or seeking to establish a career in occupational health and safety can benefit from such training. Q: What will I learn in an Occupational Health and Safety course? A: In an Occupational Health and Safety course, you will learn essential concepts, regulations, and best practices related to workplace safety. Topics typically covered include hazard identification, risk assessment, safety legislation, emergency response procedures, safety management systems, and workplace ergonomics. Q: How will completing an Occupational Health and Safety course benefit my career? A: Completing an Occupational Health and Safety course can benefit your career in several ways. It enhances your knowledge and skills in safety management, making you a valuable asset to employers. It also increases your employability and opens up opportunities for advancement in roles such as safety manager, occupational health specialist, compliance officer, and risk analyst. Q: Is certification required to work in Occupational Health and Safety? A: While certification is not always mandatory, it is highly recommended for professionals working in Occupational Health and Safety. Certification demonstrates your competence and commitment to workplace safety, increasing your credibility and marketability in the field. Many employers prefer to hire certified individuals for roles involving safety management and compliance. Course Curriculum Module 01 What is Construction Management Module 01 What is Construction Management 00:00 Module 02 Construction Operations and Job Site Management Module 02 Construction Operations and Job Site Management 00:00 Module 03 Project Performance, Quality _ Safety Module 03 Project Performance, Quality _ Safety 00:00 Module 04 Health and Safety Management Module 04 Health and Safety Management 00:00 Module 05 Engineering Safety Module 05 Engineering Safety 00:00 Module 06 Fire and Electrical Safety Module 06 Fire and Electrical Safety 00:00 Module 07 Occupational Health and Personal Protective Equipment Module 07 Occupational Health and Personal Protective Equipment 00:00

Occupational Health and Safety
Delivered Online On Demand7 hours
£4.99

Employee Hiring and Termination Training Online Course

3.0(2)

By Alpha Academy

Course Overview Hiring employees and firing them is the most crucial decision for the organisation, and an HR manager mostly fulfils this function. However, selecting the right candidates and identifying weak employees requires a higher level of consciousness and shouldn’t be taken lightly. The Employee Hiring and Termination Training course will help you obtain the skills to fulfil that job properly as it will cover the necessary topics you need to know to perform your task properly. You will learn how to interview and hire employees from the bite-size modules. Here, you will learn about employee termination procedures. The course will also educate you on different recruitment tactics. Thus, if you want to understand your responsibilities and methods of meeting them effectively, sign up for our Employee Hiring and Termination Training course immediately. Learning Outcomes After completing this Employee Hiring and Termination Training course, learners will be able to: Learn about the tactics and processes used in recruiting Attain a clear understanding of different recruitment tactics Know how to use some techniques for online interviews. Understand how to differentiate between lay-off and termination and classify various types of termination Develop the skills to examine the risks of employee termination Be able to write a termination letter in the right format and with the right tone Assessment and Certification At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path This course will provide you with an in-depth understanding of the subject. On successful completion, you will have the skills, confidence and practical knowledge to fast-track a successful career in relevant sectors. Professions in this field include Human Resources Manager: £40,000—£50,000 per annum Human Resources Assistant: £23,000—£27,000 per annum Human Resources Advisor: £33,000—£38,000 per annum Department Manager: £22,000—£27,000 per annum Trainee Recruitment Consultant: £22,000—£50,000 per annum Recruitment Consultant: £28,000—£35,000 per annum

Employee Hiring and Termination Training Online Course
Delivered Online On Demand6 hours
£9.99

Customer Service Online Training

By Compete High

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

Customer Service Online Training
Delivered Online On Demand12 hours
£5

Psychology Online Course

3.0(2)

By Alpha Academy

The Psychology Online Course gives you a clear and simple way to understand how people think, feel and act. You will learn how the brain works, how we grow and change, and how our thoughts and feelings shape our lives. This course covers many key areas in psychology, including personality, emotions, stress, behaviour, learning, and mental health. With easy-to-follow lessons, you will gain useful knowledge to understand yourself and others better. Whether you want to build a career in psychology or just learn more about the mind, this course gives you the tools to start. Course Curriculum ✓ Module 01: The Foundation of Psychology ✓ Module 02: Different Approaches of Psychology ✓ Module 03: Biological Psychology ✓ Module 04: Behavioral Psychology ✓ Module 05: Developmental Psychology: How Children Become Adults ✓ Module 06: Social Psychology ✓ Module 07: Emotions in Terms of Psychology ✓ Module 08: Motivation: Why Do We Do What We Do? ✓ Module 09: Dealing with Stress and Anxiety ✓ Module 10: Personality: Psychological Factors That Make You an Individual ✓ Module 11: Perception, Sensation and Love ✓ Module 12: Learning: Understanding Acquired Behavior ✓ Module 13: Thinking: Exploring Mental Life ✓ Module 14: Intelligence: In Pursuit of Rational Thought and Effective Action ✓ Module 15: Atypical Behaviors from a Psychological Perspective ✓ Module 16: Mood Disorders ✓ Module 17: Eating Disorders ✓ Module 18: Personality Disorders ✓ Module 19: Research Methods ✓ Module 20: Psychological Assessments ✓ Module 21: Ethical Issues in Psychological Assessments Learning Outcomes Understand the basics of psychology and its main ideas. Learn how the brain and body affect how we think and act. Know how people grow and develop through life. Explore why we feel emotions and what they mean. Understand what motivates people to do what they do. Learn how stress and anxiety affect the mind and body. See how people learn, remember, and think. Get to know different types of mental health problems. Learn how psychologists study people and collect data. Understand the rules and ethics in psychological testing. Who is this course for? This course is ideal for anyone interested in how the mind works. It suits students, support workers, teachers, carers, and people who want to learn psychology for personal growth or future study. You do not need any previous background in psychology to join. Eligibility Requirements You should have a good understanding of written English. No prior knowledge of psychology is needed, just a keen interest in human behaviour and mental health. Career Path After finishing this course, you can explore roles such as mental health support worker, teaching assistant, youth worker, human resources assistant, or continue into further study in psychology or counselling. It also helps in any job that involves working with people and understanding behaviour. (Learn more about this online course)

Psychology Online Course
Delivered Online On Demand8 hours
£9.99

Drug and Alcohol Awareness Training

By Compete High

🚀 Discover a Safer Tomorrow with Drug and Alcohol Awareness Training Course! Are you ready to embark on a journey towards a safer and healthier environment? Look no further! Our comprehensive Drug and Alcohol Awareness Training course equips you with essential knowledge and skills to navigate the complexities surrounding substance abuse. 🌟   🔍 Why Drug and Alcohol Awareness Training? In today's world, understanding the impact of drug and alcohol abuse is crucial. Substance abuse not only jeopardizes personal well-being but also poses significant risks to society at large. Our course provides invaluable insights into the effects of drugs and alcohol, their potential consequences, and strategies for prevention and intervention. Whether you're an individual seeking self-improvement or an organization fostering a culture of safety, this training is your gateway to empowerment and responsibility. 💡   📚 What Will You Learn? Our course covers a wide array of topics, including: The physiological and psychological effects of drugs and alcohol Recognizing signs and symptoms of substance abuse Strategies for prevention and intervention Legal and ethical considerations Support resources and community initiatives Through engaging content and interactive learning experiences, you'll gain a deeper understanding of the complexities surrounding substance abuse and emerge as a proactive advocate for change. 🎓   🎯 Who is this for? Our Drug and Alcohol Awareness Training course is designed for: Individuals seeking personal development and knowledge enhancement Employers and organizations committed to creating safe and healthy environments Educational institutions aiming to raise awareness among students and faculty Healthcare professionals and first responders involved in patient care and crisis management No matter your background or profession, this course offers invaluable insights and practical skills applicable to various settings and industries. 🌐   🚀 Career Path The knowledge and expertise gained from our Drug and Alcohol Awareness Training course can open doors to a multitude of rewarding career opportunities, including: Substance abuse counselor Health educator Social worker Human resources specialist Law enforcement officer Community outreach coordinator By investing in your education and professional development, you'll position yourself as a valuable asset in fields dedicated to promoting wellness and safeguarding communities. 🌟   🔍 FAQs (Frequently Asked Questions) Q: Is this course suitable for beginners? A: Absolutely! Our course caters to learners of all levels, providing foundational knowledge as well as advanced insights into drug and alcohol awareness. Q: How long does it take to complete the course? A: The duration of the course varies depending on individual pacing and engagement. On average, learners complete the program within [insert average duration]. Q: Will I receive a certificate upon completion? A: Yes, upon successfully completing the course requirements, you'll receive a certificate of completion to showcase your newfound expertise and commitment to drug and alcohol awareness. Q: Is this course recognized by professional organizations or accrediting bodies? A: Our course content aligns with industry standards and best practices in drug and alcohol awareness. While recognition may vary by region and organization, the knowledge and skills acquired are universally applicable and highly regarded within relevant sectors. Q: Can I access the course materials on mobile devices? A: Yes, our platform is optimized for accessibility across various devices, allowing you to learn anytime, anywhere at your convenience.   Don't let ignorance be the precursor to tragedy. Take charge of your future and join us on the journey towards a safer, healthier tomorrow. Enroll in our Drug and Alcohol Awareness Training course today and make a difference that truly matters. 💪🌟 Course Curriculum Module 1_ Alcohol and Drugs Awareness. Alcohol and Drugs Awareness. 00:00 Module 2_ The Impact of Drugs and Alcohol on the Body. The Impact of Drugs and Alcohol on the Body. 00:00 Module 3 Prevention and Recovery for Addicts. Prevention and Recovery for Addicts. 00:00 Module 4_ Resources and Support. Resources and Support. 00:00 Module 5 The Role of Supervisors and Managers. The Role of Supervisors and Managers. 00:00

Drug and Alcohol Awareness Training
Delivered Online On Demand5 hours
£4.99