Courses delivered On Demand

Empower Mental Health First Aiders and Champions to maintain their skills with regular Refresher training. Just like physical first aid, we recommend that you refresh your skills every two to three years. (Certificate expires after 3 years). If it's time to update your skills, book onto an MHFA Refresher course now and feel confident that you are performing your vital role safely.

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB. Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams. In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job. OBJECTIVES Participants will be able to: Build a consistent framework and process to ensure an unbiased candidate experience; Choose job specifications and determine how success will be measured (skills); Identify characteristics and qualities that will support the required skills; Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job; Review legal and appropriate interviewing etiquette/guidelines, including social media research; Screen candidates, using resumes and phone interviews; and Conduct successful role-play Behavioral Interviews in class. CLASSES WILL INCLUDE: Workbooks for future reference and study. Workshop / role play with actual interview scenarios to assist in internalizing data. Time for individual questions and concerns to aid in personalizing tactics. Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others. Ildiko OraveczNew Mexico International Society for Performance Improvement

Introduction to Celtic Knots – Live Zoom Session Join me for a relaxing and creative hour-long Zoom session where you'll learn the basics of how to create beautiful Celtic knots. Perfect for beginners, this introduction will guide you through simple techniques to start drawing your own intricate designs. No prior experience needed—just bring a pencil, paper, and your curiosity!

Learn to craft top-notch videos for your business using your mobile phone in this interactive workshop. Enhance marketing, visibility, and attract more clients through video. All-in-one workshop for diving into the world of business videos. #VideoCreation #BusinessBoost

Turning the dial - positive changes for the future Facilitated by Claire Warner Charity Culture, Wellbeing & Leadership Specialist Aimed at those working in fundraising and marcomms roles in UK hospices - - - You’ve made it through the toughest times—but what’s next? It’s time to shift gears and create positive, meaningful change in your work and wellbeing. This interactive workshop will help you: ✅ Move from survival mode to a proactive mindset ✅ Identify small, impactful changes that will make a big difference ✅ Build habits and strategies to sustain long-term success Using practical tools, real-world examples, and group discussions, you’ll leave with a clear plan to turn the dial and shape a brighter future for yourself and your fundraising role.

Providing Guidance & Support for MHFAiders: giving reassurance they are not alone. Our MHFAider guidance & support forums are tailored to provide MHFAiders with the clarity they need to excel in their role. We believe it's important to offer a safe space for MHFAiders to discuss their role, while staying up to date with the latest best practices and information. Mental Health First-Aiders and Champions forum for open discussions, guidance, support, and focus topic learning with a registered Mental Health Nurse.

This workshop offers new assessors skills and strategies to conduct effective professional discussions with learners. These discussions are not only essential for accurate assessment but also contribute to a more engaging and enriching learning experience for the students. This 2.5 hour workshop is aimed at those new to assessment, or who want to improve their skills in having professional discussions with their learners. This workshop will enable you to: Know when to use professional discussions with learners Plan for professional discussions with learners Prepare learners for taking part in professional discussions Use appropriate questioning techniques to use in professional discussions Record and reference professional discussions

Learn how to create video content easily using this FREE to use software. Create videos for your business and start improving your marketing. This interactive workshop allows you to ask questions as we progress through the course material.

This video editing workshop equips you with the essential skills to create professional-looking videos for your business, even if you've never edited before.

An Accredited CPD-Certified Training Seminar for Employers, HR Managers, and Team Leaders “1 in 4 women and 1 in 7 men will experience domestic abuse in their lifetime.” (Source: Office for National Statistics) Domestic abuse is a workplace issue—whether it occurs inside or outside the home. This session provides a valuable introduction for employees in developing and embedding policies that protect staff, promote wellbeing, and fulfill legal and ethical responsibilities. Workplaces play a vital role in recognising, responding to, and supporting employees affected by domestic abuse. Having an effective Domestic Abuse Policy and Procedures will ensure your workplace is ‘A Safe Space to Work.’ What You'll Gain By attending this 1 hour live Teams Session, you will: Learn the main components of an effective workplace domestic abuse policy Learn how to embed procedures that support impacted employees safely and sensitively Clarify the legal, health and safeguarding responsibilities of employers Explore how to respond appropriately to disclosures of domestic abuse Learn the next steps for implementation within the workplace Why Attend? This seminar is ideal for organisations developing internal domestic abuse policies and procedures. The session offers practical steps to align with best practice, legal requirements, and trauma-informed approaches—supporting both compliance and compassion. By the end of the session, attendees will feel confident in: Drafting or refining a domestic abuse policy Creating a safe environment in which to disclose Building internal response plan that includes HR, line managers and support services Additional Benefits CPD credits awarded Printable handouts and policy templates provided Certificates of attendance available on request Free Domestic Abuse Policy Workshop Host Julie Johns MBE Format: Live Teams Session Duration: 1 hour Cost: For this date only £25 per person (normally £35 per person)