47254 Courses delivered On Demand

This comprehensive course is designed to offer insights into the fundamental concepts and principles of customer relationship management (CRM), encompassing its application in diverse commercial settings, the array of available CRM technologies, and the pivotal attributes characterizing CRM systems. It delves into the correlation between CRM and customer experience, explores the advantages of adopting CRM systems, and elucidates the foundational principles essential for effective CRM strategies. Upon successful completion, participants will gain proficiency in the following areas: Understanding the core concepts of customer relationship management. Exploring the commercial contexts in which CRM operates. Identifying various types of Customer Relationship Management Technology. Comprehending the key features integral to a CRM System. Analyzing the interconnectedness of CRM and Customer Experience. Recognizing the primary benefits associated with CRM implementation. Grasping the underlying principles that guide effective CRM practices. CRM (Customer Relationship Management) is the focal point of this course, covering its foundational concepts, principles, diverse technology types, commercial applications, and the pivotal relationship between CRM and customer experience. Additionally, the course will delve into the advantages associated with implementing a CRM system, providing a holistic comprehension of this vital business strategy. This course aims to provide an overview of the concepts and principles of customer relationship management, the commercial contexts in which it is used, the various types of CRM technology available, and the key features of a CRM system. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Customer Relationship Management Self-paced pre-recorded learning content on this topic. Understanding Customer Relationship Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CRM Manager Relationship Marketing Manager Customer Experience Manager Sales Operations Manager Customer Retention Specialist Business Development Manager Account Manager Customer Success Manager CRM Implementation Consultant Marketing Automation Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The course aims to equip the learner with tools and skills to understand and interpret business situations and appreciate the organizational capabilities to utilize in those situations. After the successful completion of this lecture, you will be able to understand the following: The concept of Market Situation Analysis. The concept of Organisational Positioning. Methods of Measuring Organisational Position. The course aims to equip the learner with tools and skills to understand and interpret business situations and appreciate the organizational capabilities to utilize in those situations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Market Situational Analysis and Organisational Position Measurement Self-paced pre-recorded learning content on this topic. QUIZ - Understanding Market Situational Analysis & Organisational Position Measurement Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Strategy Specialist Chief Strategy Officer Innovation roles General Manager Investment advisor Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This Professional Certificate Course in Requirements Analysis and Specification provides a comprehensive overview of the importance of analyzing requirements for completeness and accuracy. Participants will learn to employ tools like Use Case Modeling and Data Flow Diagramming, distinguishing between functional and non-functional requirements. The course also emphasizes the significance of prioritizing requirements and defining acceptance criteria for effective project management and successful system development. After the successful completion of the course, you will be able to learn about the following: Discuss the importance of analyzing requirements to ensure completeness and accuracy Explain how to use tools such as Use Case Modeling and Data Flow Diagramming to analyze requirements Understand the difference between functional and non-functional requirements Explain the importance of prioritizing requirements and defining acceptance criteria This Professional Certificate Course in Requirements Analysis and Specification offers a comprehensive understanding of analyzing requirements for completeness and accuracy. Participants will learn to employ tools like Use Case Modeling and Data Flow Diagramming, distinguish between functional and non-functional requirements, and prioritize requirements while defining acceptance criteria. This Professional Certificate Course in Requirements Analysis and Specification provides a comprehensive understanding of analyzing requirements for completeness and accuracy. Participants will learn to utilize tools like Use Case Modeling and Data Flow Diagramming, distinguish between functional and non-functional requirements, and grasp the significance of prioritizing requirements while defining robust acceptance criteria. Gain invaluable skills to enhance your proficiency in effective requirements analysis and specification. Course Structure and Assessment Guidelines Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Requirements Analysis and Specification Self-paced pre-recorded learning content on this topic. Requirements Analysis And Specification Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Business Analysts Project Managers Systems Analysts Software Developers Quality Assurance Professionals Product Managers IT Managers Requirements Engineers Solution Architects Anyone Involved in Software Development or Project Management Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This course delves into system safety principles and techniques, equipping participants with the knowledge and skills to manage safety functions in various industries effectively. After the successful completion of the course, you will be able to learn about the following; Explore Rationale, Nature and Role of Motivation Theories. Learn and Apply Motivation Theories. Understand Organisational Environment and the Safety Culture. Implement Processes Focusing on Improving Safety Behaviour. Explore Workplace Safety Behavior and Conflict Management. Participants will learn about the nature and role of system safety, management strategies, elements of a system safety program plan, and tools and techniques for implementing system safety measures. The course covers job safety analysis techniques and explores effective methods for managing the safety function within organizations. Through practical examples and case studies, participants will develop the expertise needed to create and maintain a safe working environment. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Psychology and Safety; the Human Element in Loss Prevention Self-paced pre-recorded learning content on this topic. The Human Element in Loss Prevention Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. System Safety Engineer Safety Program Manager Occupational Health and Safety Specialist Safety Compliance Officer Risk Management Analyst Safety Consultant Safety Coordinator Environmental Health Officer Safety Training Instructor Safety Program Coordinator Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The Professional Certificate Course in Globalization and Economic Development provides learners with comprehensive knowledge about globalization and its economic impact. Throughout the course, participants will learn about the features of global business and the advantages and disadvantages of conducting business on a global scale. The course also covers the global business environment and the challenges and problems of conducting business globally. Additionally, learners will gain an understanding of the new trade theory and the organization of the international business. By the end of the course, learners will have gained expertise in globalization and economic development, making them better equipped to succeed in the global business landscape. The Professional Certificate Course in Globalization and Economic Development is a comprehensive program that covers various aspects of conducting business on a global scale. The course is designed for individuals seeking to gain expertise in globalization and its impact on the economy. After the successful completion of the course, you will be able to learn about the following, The Globalization. What Is Business Globalization. Features of Global Business Advantages and Disadvantages of Global Business. Global Business Environment. Problems of Global Business. New Trade Theory The organization of International Business The Professional Certificate Course in Globalization and Economic Development provides learners with comprehensive knowledge about the concept of globalization and its impact on the economy. Throughout the course, participants will learn about the features of global business and the advantages and disadvantages of conducting business on a global scale. The course also covers the global business environment and the challenges and problems that arise when conducting business globally. Additionally, learners will gain an understanding of the new trade theory and the organization of international business. By the end of the course, learners will have gained expertise in globalization and economic development, making them better equipped to succeed in the global business landscape. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Globalization and Economic Development Self-paced pre-recorded learning content on this topic. Globalization And Economic Development Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Professionals in international business Business owners and entrepreneurs Students pursuing degrees in economics or business Anyone interested in gaining expertise in globalization and economic development   Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Through this course, you'll gain an in-depth understanding of assets diversification in the light of portfolio theory and explore the assumptions of modern portfolio theory. You'll also delve into the concepts of risk and return, and the trade-off between them. But that's not all! You'll also learn about quantitative approaches in finance, including value at risk, credit risk, implied volatility, and econometrics. And for those interested in qualitative theoretical approaches, we cover applied ethnography, content analysis, social constructionism, grounded theory, system theory, and critical change. After the successful completion of the course, you will be able to learn about the following, Understand portfolio theory and modern portfolio theory. Understand assets diversification in the light portfolio theory. Understand the Assumptions of modern portfolio theory. The concepts of risk and return, and risk and returns trade-off. Quantitative approaches in finance such as value at risk, credit risk, implied volatility, and econometrics. Qualitative theoretical approaches in finance such as applied ethnography, content analysis, social constructionism, grounded theory, system theory, and critical change. Understand also data analysis using a qualitative theoretical window. Through this course, you'll gain an in-depth understanding of assets diversification in the light of portfolio theory and explore the assumptions of modern portfolio theory. You'll also delve into the concepts of risk and return, and the trade-off between them. But that's not all! You'll also learn about quantitative approaches in finance, including value at risk, credit risk, implied volatility, and econometrics. And for those interested in qualitative theoretical approaches, we cover applied ethnography, content analysis, social constructionism, grounded theory, system theory, and critical change. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Qualitative and Quantitative Approaches in Finance Self-paced pre-recorded learning content on this topic. Qualitative and Quantitative Approaches in Finance Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Investment Advisor Financial Planner financial analysts Investment bankers Portfolio managers. Risk managers Finance researchers Business students. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This course is designed to provide a comprehensive understanding of feasibility analysis and project risk management, including the different types of feasibility analysis, the characteristics of risk management, the significance of risk analysis and assessment, the need for project risk calculation, its various steps, and the challenges of global project management. Feasibility analysis and project risk management are essential components of successful project management. This course is designed to provide participants with a comprehensive understanding of feasibility analysis and project risk management, including the different types of feasibility analysis, the characteristics of risk management, the significance of risk analysis and assessment, the need for project risk calculation, its various steps, and the challenges of global project management. After the successful completion of the course, you will be able to learn about the following The meaning and type of feasibility analysis. The concept of project risk management and its characteristics. The significance of risk analysis and assessment. The need for project risk calculation and its various steps. The challenges of global project management. Feasibility analysis and project risk management are essential components of successful project management. This course is designed to provide participants with a comprehensive understanding of feasibility analysis and project risk management, including the different types of feasibility analysis, the characteristics of risk management, the significance of risk analysis and assessment, the need for project risk calculation, its various steps, and the challenges of global project management.Participants will learn about the different types of feasibility analysis, including technical, economic, operational, legal, and schedule feasibility. The course will cover the process of conducting a feasibility study, including analyzing project requirements, identifying stakeholders, assessing project risks, and evaluating project success criteria. The course will also cover the fundamentals of project risk management, including identifying, assessing, and managing project risks. Participants will learn about the characteristics of risk management, the significance of risk analysis and assessment, and the importance of implementing risk management plans to mitigate project risks.The course will conclude by discussing the challenges of global project management, including cultural differences, language barriers, time zone differences, and regulatory requirements. Participants will learn about strategies for overcoming these challenges to ensure project success. The course is delivered through a mix of theoretical content, practical case studies, and interactive exercises. Participants will work individually and in groups to develop their understanding of feasibility analysis and project risk management, and to apply their learning to real-life scenarios.By the end of this course, participants will have gained valuable knowledge and skills to become effective project managers. They will have a comprehensive understanding of feasibility analysis and project risk management, the ability to identify potential project risks, and the skills to create strategies to mitigate them. Participants will be equipped with the knowledge and skills needed to overcome the challenges of global project management and ensure project success. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Project Feasibility and Risk Management - N Self-paced pre-recorded learning content on this topic. Professional Certificate Course Project Feasibility and Risk Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Project Managers Project Coordinators Project Analysts Business Analysts Team Leaders Department Managers Executives overseeing projects Consultants Engineers IT Professionals Marketing Managers Human Resources Managers Financial Analysts Operations Managers Supply Chain Managers Product Managers. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Participants will begin by understanding the fundamentals of strategic management in hospitality and tourism, exploring the strategic management process and its relevance to industry dynamics. The course then delves into the characteristics and types of hospitality and tourism management, examining key factors that influence strategic decision-making. After the successful completion of the course, you will be able to learn about the following: Strategic Marketing Fundamentals: Grasp the core concepts and principles of strategic marketing in the tourism and hospitality sector. Evolution of Marketing Strategies: Understand the historical development and evolution of strategic marketing approaches within the context of tourism and hospitality. Tourism-Specific Marketing Insights: Explore specialized marketing strategies tailored to the unique characteristics and demands of the tourism industry. Effective Marketing Management: Develop skills in managing strategic marketing initiatives to meet the dynamic needs of tourism and hospitality organizations. Strategic Marketing Process Mastery: Master the strategic marketing process, from planning to implementation, in the tourism and hospitality context. Industry-Specific Marketing Approaches: Learn specialized marketing approaches relevant to tourism and hospitality, considering industry trends and consumer behavior. Significance of Strategic Marketing: Recognize the vital role of strategic marketing in enhancing the competitiveness and sustainability of tourism and hospitality businesses. Distinctive Features of Tourism Marketing: Identify the unique features and challenges of tourism marketing, including destination branding and stakeholder engagement. Optimizing the Marketing Mix: Utilize the marketing mix components effectively-product, price, place, and promotion-to achieve organizational goals in tourism and hospitality. This Professional Certificate Course in Strategic Approaches to Marketing offers a comprehensive understanding of strategic marketing, covering topics such as the evolution of strategic marketing approaches, tourism marketing, and the strategic marketing process. Participants will gain insights into the importance of strategic marketing for tourism and hospitality organizations, with a focus on the marketing mix and strategic management in the industry. trategic Approaches to Marketing empowers you to become a visionary marketing leader in the tourism and hospitality industry. Through real-world case studies, industry expert insights, and practical tools, you'll gain the expertise to create and implement winning marketing strategies that attract the right customers, drive bookings, and propel your organization to new levels of success. This course is your key to navigating the ever-evolving tourism landscape and achieving sustainable growth in a competitive market. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Strategic Approaches to Marketing in Tourism & Hospitality Organisations Self-paced pre-recorded learning content on this topic. Strategic Approaches to Marketing Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Marketing Professionals Tourism and Hospitality Managers Business Development Executives Strategic Planners Entrepreneurs in Tourism Industry Marketing Students Professionals Seeking Marketing Expertise in Tourism Those Interested in Strategic Marketing Approaches Managers in Tourism and Hospitality Organizations Professionals in Service Industry Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This course enables the learner to explore and analyse the global landscape a business is operating in. The learner will be able to identify different forces and actors in the global business environment. After the successful completion of this lecture, you will be able to understand the following: Defining Globalisation. Types of Globalisation. Understanding International Investing and its types. What is Investment Process? Globalisation and International Investment Processes: Relation. Globalisation and International Investment Processes: Key Aspects. Defining Global Business Environment. Global Business Environmental Factors. Barriers to Entry and Exit in Global Business Environment. Impacts of Globalisation on National and Multinational Business Organisations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding The Global Business Landscape Quiz: Understanding The Global Business Landscape Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Learning and Development Manager Strategy Manager Change Manager Organizational Behaviour Specialist Operations Manager Team Lead Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The aim of the Managing and Improving Quality in Health and Social Care course is to provide learners with an understanding of the principles and practices of quality management in health and social care settings. The course aims to equip learners with the necessary knowledge and skills to manage and improve the quality of care provided to service users. By the end of the course, learners should be able to understand the importance of quality management, identify and implement quality improvement initiatives, and evaluate the effectiveness of quality management systems. After the successful completion of the course, you will be able to: Understand the concept and importance of stakeholders in Quality Improvement Learn about the duties and responsibilities of the stakeholders in healthcare Appreciate the stakeholder's perspectives and analysis Comprehend the four and nine-sector table analysis Understand the concept of the synergy model in health and social care Look into the quality measurement and its framework This course covers the fundamental principles of quality improvement in health and social care. Students will learn about the key stakeholders involved in quality improvement, their responsibilities and perspectives. The course will also explore various models and frameworks for quality improvement, such as the four and nine-sector table analysis and the synergy model. In addition, students will gain an understanding of the process of measuring and evaluating quality in healthcare. By the end of the course, students will have the knowledge and skills necessary to manage and improve quality in health and social care settings. This course covers the fundamental principles of quality improvement in health and social care. Students will learn about the key stakeholders involved in quality improvement, their responsibilities and perspectives. The course will also explore various models and frameworks for quality improvement, such as the four and nine-sector table analysis and the synergy model. In addition, students will gain an understanding of the process of measuring and evaluating quality in healthcare. By the end of the course, students will have the knowledge and skills necessary to manage and improve quality in health and social care settings. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing and Improving Quality in Health and Social Care - N Self-paced pre-recorded learning content on this topic. Managing and Improving Quality in Health and Social Care Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Healthcare Manager Social Care Manager Equality, Diversity and Inclusion (EDI) Manager HR Manager or HR Business Partner Healthcare Professional Social Care Professional Nurse or Caregiver Medical or Allied Health Professional Diversity and Inclusion (D&I) Consultant Employee Relations Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.