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ICA Certificate in KYC and CDD As regulatory expectations increase, knowing your customer is essential. This introductory-level qualification provides a foundation knowledge of KYC and CDD concepts; introduces CDD frameworks and an overview of the practical components of working within the KYC environment. Suitable for new entrants, compliance professionals, client managers and those involved in managing risk in the CDD process. This course is awarded in association with Alliance Manchester Business School, the University of Manchester. There are many benefits of studying with ICA: Flexible learning solutions that are suited to you Our learner-centric approach means that you will gain relevant practical and academic skills and knowledge that can be used in your current role Improve your career options by undertaking a globally recognised qualification that hiring managers look for as part of their hiring criteria Many students have stated that they have received a promotion and/or pay rise as a direct result of gaining their qualification The qualifications ensure that you are enabled to develop strategies to help manage and prevent risk within your firm, thus making you an invaluable asset within the current climate Following successful completion of this course you will be awarded an ICA Certificate in KYC/CDD and will be able to use the designation Cert(KYC/CDD) This course is awarded in association with Alliance Manchester Business School, the University of Manchester. CDD - why bother? The risk-based approach to CDD Key CDD concepts Core KYC frameworks What it's like working in KYC

ICA Specialist Certificate in Money Laundering Risk in Correspondent Banking Analyse the fundamentals of correspondent banking and the vulnerabilities that may allow for money laundering. Explore the risk assessment and management approaches and the importance of robust due diligence as risk control. ICA Specialist Certificates, awarded in association with Alliance Manchester Business School, the University of Manchester, will help you quickly gain actionable knowledge to boost your confidence and credibility. What will I learn? When you undertake the course, in addition to the essential concepts of AML and CTF, you will cover the following areas: Essential AML concepts Fundamentals of correspondent banking Regulatory frameworks Money laundering risk is inherent in correspondent banking Approaching due diligence in correspondent banking Monitoring Sanctions

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Trusted Tools + Terrific Tips Overview 00:03:00 TOOLS FROM THE DOLLAR STORE 00:11:00 Composition COLOR THEORY 00:10:00 THE HERO DISH 00:03:00 RULE OF THIRDS 00:02:00 VISUAL WEIGHT 00:05:00 LEADING LINES 00:07:00 LIGHITING ESSENTIALS 00:15:00 Quick Start Guide 00:12:00 Props + Storytelling EVERY ELEMENT HELPS TELL YOUR STORY 00:16:00 GEAR + TIPS 00:08:00 Learning To Shoot In Manual Mode! LEARNING ISO & SHUTTER SPEED! 00:12:00 LEARNING APUTURE! 00:06:00 Camera Angels THE 3 MAJORS 00:07:00 How To Interact With Your First Paying Client Communicating With a Potential Client 00:07:00 Questions To Ask 00:11:00 Taking The Actual Picture STEP-BY-STEP 00:11:00 ON-THE-GO Tips 00:07:00 Photo Editing MINDSETS + STEPS 00:13:00 Adding Text + Graphics TIPS 00:06:00 Get Organized FOLDER STRUCTURE 00:11:00 Documenting With Purpose PURPOSE 00:03:00 Opportunities & Projects MANY POSSIBILITIES! 00:06:00 BE YOUR AUTHENTIC YOU 00:07:00 Supplementary Resources Supplementary Resources - You Found It! Foodies Ultimate Food Photography Masterclass 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Traibcert Online training provide the knowledge and skills required to perform an internal audit of part of a Risk management system based on ISO 31000 and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.

Be prepared for the upcoming Hiring Season by enhancing your professional skillsets with Apex Learning! Get Hard Copy + PDF Certificate + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Media and Art and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Media and Art bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Media and Art course that will enhance your skills and prepare you for the competitive job market. Also, our Media and Art experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Media and Art, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Media and Art Bundle Consists of the following Premium courses: Course 01: Drawing and Illustration Level 2 Course 02: Landscape Paintings with Acrylic Course 03: Digital Art - Sketching In Photoshop Course 04: Adobe Illustrator CC Masterclass Course 05: Diploma in Animation Design Course 06: Level 2 Adobe Graphics Design Course Course 07: Advanced Diploma in User Experience UI/UX Design Course 08: Basic Adobe Photoshop Course 09: Video Editing Course 10: Toon Boom: Create Your First Character Course 11: Voiceover Artist Training Course 12: Freelancing on UpWork Course 13: Functional Skills IT Course 14: Windows 10 Pro Complete Training Benefits you'll get choosing Apex Learning for this Media and Art: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of the Bundle Course 01: Drawing and Illustration Level 2 Introduction Perspective Shading Measuring Still Life Drawing Drawing a Portrait Drawing a Tree Course 02: Landscape Paintings with Acrylic Introduction Welcome to Switzerland Big Painting Course 03: Digital Art - Sketching In Photoshop Introduction Introduction to Photoshop Customizing Your Workspace Creating a New Document Installing Brush The Layers Panel Finding Reference Simplifying Your Reference Warm Up Sketch Sketching Refining Your Sketch Demo Your Project Conclusion Course 04: Adobe Illustrator CC Masterclass Getting Started Getting Comfortable in the Illustrator Environment Working With Selections Drawing Shapes Managing Objects Working With Colour Working With Type Going Further With Illustrator Saving and Exporting Your Work Wrapping Up Course 05: Diploma in Animation Design INTRODUCTION THE 12 PRINCIPLES OF ANIMATION JUMPING ELEPHANT WALKCYCLE RUNCYCLE DIALOGUE Course 06: Level 2 Adobe Graphics Design Course Basics of Graphic Design Foundation in Design Adobe Photoshop Basics Designers go to Software Adobe Illustrator Introduction and Typography Creating Logos with Illustrator Logo Design Basics Adobe in Design and Print Work Introduction Course 07: Advanced Diploma in User Experience UI/UX Design UX/UI Course Introduction Introduction To The Web Industry Foundations of Graphic Design UX Design (User Experience Design) UI Design (User Interface Design) Optimization Starting a Career in UX/UI Design Course 08: Basic Adobe Photoshop Section 01: Shortcuts & the Brush Section 02: Layers Section 03: Modify Your Portrait Section 04: Watermark & Figures Section 05: Modify Your Text Course 09: Video Editing Introduction to the Course Download Davinci Resolve Project Settings and Overview of Resolve The Media Tab Cut Tab Overview Making Ins and Outs in the Cut Tab with Precision Smart Editing Tools Trim Modes Overlay Edits Sync Audio with Video Mixing Audio Working with Transitions in Davinci Resolve Adding Effects Adding Texts Colour Tab Overview Understanding Nodes Tracing Effects Cinematic Look Viewing the Clip Fairlight Tab Fusion Tab How to Remove Green Screen Using Chroma Key Delta Keyer Deliver Tab Course 10: Toon Boom: Create Your First Character Introductio Class project Creating new scene Workspace Importing images and assets Basic Drawing tools Creating the head shape Using of shape tools Creating facial details Creating character body Finishing the drawing Creating colour palette Using gradient editor tool Colouring the rest of the drawing Rendering the image That's it Course 11: Voiceover Artist Training Introduction to Voiceover Voiceover Basics Finding Your Voice Using Your Instrument Exercising Your Voice Useful Tips Plan Your Demo The Audition Record Your Voice The Studio Promoting Your Voice UK Voice Acting Industry Course 12: Freelancing on UpWork Module 01: Introduction & Overview Module 02: Setting Up Your UpWork Profile Module 03: Submitting Proposals To Jobs Module 04: Pricing, Upgrading & Closing Sales Module 05: Conclusion Course 13: Functional Skills IT Introduction Information Technology Components of IT Hardware Operating System Application/Software Networking Security Traffic Flow & Enterprise Level IT Components Storage Database Virtualisation & Cloud Management & Other IT Jobs Course 14: Windows 10 Pro Complete Training Course Overview Building Your Virtual Lab Environment Upgrading Windows 7, 8, or 8.1 to Windows 10 Building a Microsoft Server 2016 Domain Windows Deployment Services (WDS) Windows 10 Firewall, Windows Defender and UAC Networking Troubleshooting User Preferences Maintenance CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in thisbundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our bundle is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Getting Started The CMI Level 5 Award in Professional Mentoring Practice qualification is designed to provide an overview of the principles of mentoring practice for individuals. This course focuses on the necessary skills and knowledge to identify the role of mentoring in relation to coaching. The online CMI Level 5 Award in Professional Mentoring Practice course is aimed at practising or aspiring Mentors who who will have the capability to apply their learning to develop their skills in this area and/or progress onto further learning. Achieving this Professional Mentoring Practice qualification, you will learn how management and leadership principles can underpin practice and deliver mentoring that empowers the Mentee to work towards meaningful goals. As a mentor with valuable skills, you will gain the competencies to build a positive organisational culture where employees feel supported and encouraged to develop their skills and knowledge. Key Benefits For Learners Allow the Professional Coach or Mentor to develop an in-depth appreciation of the challenges faced by individuals they support. Improve the Mentee's confidence, quality, consistency, and productivity in their work. For Organisations Professional Coaches or Mentors can evaluate the role and influence of organisational culture, management, leadership and change on coaching and mentoring and apply this information in their professional practice. A Mentor is a trusted advisor, and the role differs depending on the Mentee and their organisation's needs. Key Highlights Do you wish to be a professional mentor? Then, the CMI Level 5 Award in Professional Mentoring Practice offered by the School of Business and Technology London is the right solution for you. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The CMI Level 5 Award in Professional Mentoring Practice can open many career pathways, including but not limited to: Professional Coach-With an estimated salary of £35,524 Training Manager, with an estimated average salary of £31,613 per annum Training & Development Manager, with an estimated average salary of £36,885 per annum Independent Coach or Mentor with an estimated average salary of £28,000 per annum Corporate Coach or Mentor with an estimated average salary of £38,950 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 6 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 4000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements The CMI Level 5 Award in Professional Mentoring Practice is designed to support individuals in developing professional mentoring skills. To be eligible for this course, you must: Be 19 years of age and over Have some work experience as a team leader, first-line manager, coach, mentor, supervisor or a similar role Possess the ability to complete the Level 5 Qualification Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Why gain a CMI Qualification? The CMI Level 5 Award in Professional Mentoring Practice course enables the Professional Coach or Mentor to develop an in-depth appreciation of the challenges faced by individuals they support. By achieving this online CMI Level 5 Award in Professional Mentoring Practice qualification, you will have the professionalism to deliver impact, behave ethically, and demonstrate a commitment to continual learning and development. CMI has developed the Professional Mentoring Practice qualification after extensive research to ensure that the qualification reflects the tasks and activities of managers in the mentoring roles in the workplace. With this course, you will improve the Mentee's confidence, quality, consistency, and productivity in their work. Studying for a CMI course offers you more than just academic standing. When you enrol with us for the CMI Level 5 Award in Professional Mentoring Practice course, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Management and Leadership Influences in Coaching and Mentoring Reference No : Unit 535 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand the influence of management, leadership and organisational culture on coaching or mentoring. 2. Understand how to support a Coachee or Mentee transition through change. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Description: Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Office Admin and Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative Officer Customer Service Provider Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officers Supervisor Typist. Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Course 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

MS Excel Training (2016) Course Overview Are you looking to begin your Microsoft Office Excel career or want to develop more advanced skills in Microsoft Office Excel? Then this intermediate Microsoft office Excel 2016 - online training course will set you up with a solid foundation to become a confident office admin and help you to develop your expertise in Microsoft Office Excel. This intermediate Microsoft office Excel 2016 - online training course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this intermediate Microsoft office Excel 2016 - online training course will set you up with a solid foundation to become a confident office admin and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a office admin. The intermediate Microsoft office Excel 2016 - online training course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a office admin. This comprehensive intermediate Microsoft office Excel 2016 - online training course is the perfect way to kickstart your career in the field of Microsoft Office Excel. This intermediate Microsoft office Excel 2016 - online training course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a office admin or want to learn more skills on Microsoft Office Excel but unsure of where to start, then this intermediate Microsoft office Excel 2016 - online training course will set you up with a solid foundation to become a confident office admin and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This intermediate Microsoft office Excel 2016 - online training course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive intermediate Microsoft office Excel 2016 - online training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of Microsoft Office Excel. Entry Requirement There are no academic entry requirements for this intermediate Microsoft office Excel 2016 - online training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This intermediate Microsoft office Excel 2016 - online training course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Course Overview Introduction and Course Overview Working With Functions Work With Function - Introduction Work with Ranges - Introduction Name and Edit Ranges Use Defined Names in a Formula Locate and Use Specialized Functions Work with Logical Functions - Introduction IF Function AND, OR and NOT Function Combine Functions Functions Similar to the IF Function Work with Date and Time Functions - Introduction Today Now and Date Functions Networkday, Weekday, Workday and Isoweeknum Functions Work with Text Functions - Introduction Left, Right and MID Functions Find Function Text to Columns Feature Concatenate Function Upper, Lower and Proper Functions Working With Lists Short Data - Introduction Sort Data Filter Data - Introduction Filter Data Query Data with Database Functions Database Functions Outline and Subtotal Data - Introduction Use Subtotals to Summarize Data Analyzing Data Create and Modify Tables - Introduction Create and Modify Tables Use Summary Functions in Tables Apply Intermediate Conditional Formatting - Introduction Apply Intermediate Conditional Formatting Apply Advanced Conditional Formatting - Introduction Use Logical Functions to Apply Conditional Formatting Visualizing Data With Charts Create Charts - Introduction Create Charts Modify and Format Charts - Introduction Modify and Format Charts Use Advanced Chart Features - Introduction Create a Dual-Axis Chart Create a Chart Template Visualizing Data with Charts - Best Practice Using PivotTables And PivotCharts Create a PivotTable - Introduction Create a PivotTable Analyze PivotTable Data - Introduction Analyze PivotTable Data Present Data with PivotCharts - Introduction Present Data with PivotCharts Filter Data by Using Timelines and Slicers - Introduction Filter Data by Using Slicers and Timelines Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Overview This comprehensive course on Microsoft Excel: Master Power Query in 120 Minutes! will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Microsoft Excel: Master Power Query in 120 Minutes! comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Microsoft Excel: Master Power Query in 120 Minutes!. It is available to all students, of all academic backgrounds. Requirements Our Microsoft Excel: Master Power Query in 120 Minutes! is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 25 lectures • 02:25:00 total length •Power Query Intro and Excel version: 00:03:00 •Excel Power Query - Introduction: 00:03:00 •Excel Power Query - Query Editor Ribbon: 00:09:00 •Transform Data - Trim in Excel Power Query: 00:05:00 •Transform Data - Format Dates and Values in Excel Power Query: 00:02:00 •Transform Data - Parsing URLs in Excel Power Query: 00:05:00 •Transform Data - Split Text Fields in Excel Power Query: 00:10:00 •Transform Data - Group By in Excel Power Query: 00:03:00 •Transform Data - Unpivoting Columns in Excel Power Query: 00:05:00 •Transform Data - Pivoting Columns in Excel Power Query: 00:02:00 •Transform Data - Split Columns into Other Columns in Excel Power Query: 00:04:00 •Transform Data - Filtering Rows in Excel Power Query: 00:05:00 •Transform Data - Sorting Columns in Excel Power Query: 00:02:00 •Transform Data - Transform and Add Columns in Excel Power Query: 00:07:00 •From Folder - Import From Folder in Excel Power Query: 00:07:00 •From Folder - Doing Auto Cleanup in Excel Power Query: 00:13:00 •From Folder - Extract Data from Forms in Excel Power Query: 00:13:00 •From Workbook - Extract Multiple Criteria in Excel Power Query: 00:05:00 •From Workbook - Extract Multiple Worksheets in Excel Power Query: 00:04:00 •Joins - Intro to Joins: 00:04:00 •Joins - Merging: 00:08:00 •Joins - Full Outer Join: 00:06:00 •Joins - Right Anti Join: 00:09:00 •Power Query - Convert Reports into Pivot Tables: 00:05:00 •Modulo: 00:06:00

Description:  Learning how to express what you need is a basic human function. Reading is an action which is considered as a skill of reading and understanding written or printed materials. Writing, another action of communication is the ability to communicate through making words on papers and composing text. Speaking is also a form of communication through conveying information in spoken language. Through this course, you will learn how to master all these three skills to be able to communicate effectively. Who is the course for? People who are in need to enhance their English written skills. Professionals, writers, and editors who write in the English language. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Mastering Skills (Reading, Writing & Speaking) course is a useful qualification to possess, and will be very helpful to have especially for these careers: Businessmen Copywriter Editor Journalist Marketing Content Creator Product Creator Professor Teacher Technical Writer. Module 1: Reading Introduction 01:00:00 Before Speed Reading 01:00:00 How People Read 01:00:00 Radically Increasing Your Reading Speed 01:00:00 Suggestions for Improving Speed and Effectiveness 01:00:00 Human Mind and Vocalization 01:00:00 Getting the Main Idea 01:00:00 Conclusion 00:15:00 Module 2: Writing INDEX OF RULES 00:30:00 CLEARNESS AND FORCE 01:00:00 ORDER OF WORDS IN A SENTENCE 01:00:00 EXERCISES 01:00:00 CONTINUOUS EXERCISES 01:00:00 Module 3: Speaking Public Speaking Basics 01:00:00 Know Your Audience 00:30:00 Use The Right Words 00:30:00 Decide What You Want To Convey 00:30:00 Learn How to Communicate 00:30:00 What Happens If Your Don't Connect to Your Audience 00:30:00 Wrapping Up 00:15:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00