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Airport Managers are essential parts of any airport and are tasked with ensuring the maintenance of terminals, runways, and other buildings, as well as ensuring that everything within the airport is up to standard. The role of an airport manager is huge, and there is a high demand for airport managers. This Level 5 Diploma in Airport Management course will provide you with all of the essential skills to become an effective airport manager. Through this Diploma in Airport Management (Level 5) course, you will learn about the latest international and national aviation law and regulations. The course teaches you how to meet the unique and dynamic demands of today's global airport management environment. You will learn how to respond quickly and decisively to an emergency and demonstrate the passenger boarding system procedures. The course also includes airport facilities, the importance of airport safety, how the airport plays an important role in the air transportation system, and other important airport related issues. This Level 5 Diploma in Airport Management can help you achieve your goals and prepare you for a rewarding career. So, enrol in our Level 5 Diploma in Airport Management course today and equip yourself with the essential skills to set yourself up for success! Learning Outcomes After completing this Diploma in Airport Management (Level 5) course, learner will be able to: Gain a thorough understanding of Aviation Law and Regulation Gain a solid understanding of Aviation Economics and Forecasting Gain in-depth knowledge about Airfield Design, Configuration and Management Understand Airport Systems Planning and Design Understand Airport Management and Performance Understand Airport-Airline Relationship Understand Airline Business Models Understand Airline Pricing Strategies Understand Airline Scheduling and Disruption Management Understand Airline Passengers Understand Aviation Safety and Security Understand Airspace and Air Traffic Management Understand Air Cargo and Logistics Understand Airlines, Information Communication Technology and Social Media Understand Human Resource Management and Industrial Relations Understand Air Transport Marketing Understand Air Transport in Remote Regions Why Choose Diploma in Airport Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Diploma in Airport Management (Level 5) course] Detailed Course Curriculum *** Diploma in Airport Management ( Level 5 ) *** Module 1: Aviation Law and Regulation Air Law Aviation Law International Air Law Sovereignty of Territorial Airspace The International Civil Aviation Organisation (ICAO) The Warsaw Convention 1929 Globalisation of Aviation Module 2: Aviation Economics and Forecasting The Aviation Value Chain Airline Markets: Demand Airline Markets: Supply Airline Profit, Yield and Unit Costs Alliances Demand and Demand Forecasting Module 3: Airfield Design, Configuration and Management The Airfield and Its Components Runways Runway Configuration and Capacity Other Factors that Affect Runway Capacity Runway Demand Management Runway Development Taxiway Design Aprons and the Landside Interface Airfield Management Aerodrome Safeguarding Module 4: Airport Systems Planning and Design Forecasts are 'Always' Wrong Flexibility is Essential Airports are Part of a Competitive Air Transport System Measures of Airport 'Capacity' can be Very Misleading Queues are at the Heart of Airport Operations Module 5: Airport Management and Performance Airport Ownership and the Changing Operating Environment Airport Performance Managing Runway Capacity Future Challenges Module 6: The Airport-Airline Relationship The Airport-Airline Relationship The Changing Nature of the Airport-Airline Relationship Airport Perspectives on the Airport-Airline Relationship Airline Perspectives on the Airport-Airline Relationship Module 7: Airline Business Models Airline Business Models The FSNC Response Strategic Alliances Non-aligned Carriers Airline Failure Module 8: Airline Pricing Strategies Pricing Revenue Management Pricing Strategies of FSNCs and LCCs Point-to-Point Revenue Management Connecting Passenger Revenue Management Other Revenue Management Considerations Contribution of Ancillary Revenue to Total Revenue The Impact of the Internet Emerging Trends in Airline Pricing Module 9: Airline Passengers Passenger Segmentation Passenger Value Passenger Retention Airline Alliances Challenges of Frequent Flyer Programmes: Induced Disloyalty Module 10: Airline Scheduling and Disruption Management Airline Schedule Planning and Resource Utilisation Flight Schedule Generation and Travel Demand Fleet Assignment and Aircraft Routing Crew Scheduling Operational Uncertainties and Disruption Management Module 11: Airline Finance Sources of Airline Finance Financial Statements Financial Ratios Financial KPIs Financial Risk Management Financial Failure Module 12: Aviation Safety and Security Aviation Safety Safety Statistics and Trends Accidents by Flight Phase Accident Rates by Aircraft Types Type of Service Accident Costs Accident Causation Models Safety Management Systems (SMSs) Safety Culture Aviation Security Terrorist Attacks Against Aircraft Airline Security Airport Security Module 13: Airspace and Air Traffic Management Airspace The Structure and Classification of Airspace The Rules of the Air Airspace Charts Air Traffic Services (ATS) ATC Technologies Air Traffic Management (ATM) The Future Barriers to Change Module 14: Aircraft Manufacturing and Technology Industrial Location of Aircraft OEMs Industrial Offsets New Technology Global Shifts in Commercial Aircraft Manufacturing Future Trends Module 15: Air Cargo and Logistics The Business Case for Air Cargo Characteristics of Air Cargo The Air Cargo Industry Global Air Cargo Operations Specialised Air Cargo Airports as Air Cargo Logistics Nodes Air Cargo: Challenges and Opportunities The Future of Air Cargo Module 16: Airlines, Information Communication Technology and Social Media What is ICT? Airlines and ICT Airlines Online: The Impact of the Internet Social Media Business Strategy and Corporate Control Functions Flight Operations Functions The Future Module 17: Environmental Impacts and Mitigation Air Transport and the Environment The Environmental Impacts of Air Transport Global Impacts Local Impacts Environmental Mitigation Strategies Environmental Policy Assessment Module 18: Human Resource Management and Industrial Relations People Management in the Airline Industry Liberalisation, Industry Crises and LCCs Contemporary People Management in Civil Aviation An Alternative Approach to People Management Module 19: Air Transport Marketing Principles of Air Transport Marketing Principles of Engagement Marketing Marketing Through Mobile Technologies Module 20: Air Transport in Remote Regions Market Segments of Air Services to Remote Regions Management Challenges of Providing Air Services to Remote Regions Aircraft Types and Operational Considerations Financial Viability, Franchising, Public Subsidies and PSO Routes The Future Assessment Method After completing each module of the Diploma in Airport Management (Level 5) Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Diploma in Airport Management (Level 5) course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Diploma in Airport Management (Level 5) Course is ideal for anyone interested in pursuing a career in airport management. Requirements There are no specific requirements for Diploma in Airport Management (Level 5) course because it does not require any advanced knowledge or skills. Career path With the help of Diploma in Airport Management course, you will be able to seek several promising career opportunities. Certificates Certificate of completion Digital certificate - Included

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Transport Management will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Transport Management will help you keep ahead of the pack. The Transport Management incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Transport Management will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the course, you can equip yourself with the essentials to keep you afloat into the competition. Along with thiscourse, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Bundle Consists of the following Premium courses: Course 01: Transport Management Diploma Course 02: Import/Export Processing Course 03: Logistic Management Course 04: Vehicle Routing Problem with Spreadsheet Course 05: Airport Management Level 3 Course 06: Port Management Diploma Course 07: Traffic Marshal Course 08: Driver Safety Awareness Certificate - CPD Certified Course 09: Driving Instructor Course 10: Car Mechanic and Repair Training Course 11: Emergency First Aid and Incident Management at Work As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Transport Management to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Transport Management: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) Curriculum of the Bundle Course 01: Transport Management Diploma Module 01: Introduction Module 02: The UK's Travel Infrastructure - Road and Rail Module 03: Road Freight and Transport Management Module 04: Passenger Road Transport and its Management Module 05: Rail and Transport Management Module 06: Transport Management for Ports and Inland Waters Module 07: Transport Management for Airlines Module 08: Trends, Challenges and Best Practice And Much More..... Course 02: Import/Export Processing Module 01: Introduction to Import Export Module 02: Organising the Import Export Operation Module 03: Products for Your Import Export Business Module 04: Target the Marketing and Find Your Customers Module 05: Searching, Marketing, and Distribution Module 06: Documentation and Supply Chain Management Module 07: Pricing, Payment and Shipping Procedure Module 08: Necessary Tools for Trading Course 03: Logistic Management Module 01: Introduction to Logistic Management Module 02: Planning Framework for Logistics Module 03: Supply Chain Management Module 04: Logistics Management and Organisation Module 05: Sourcing, Purchasing, and Procurement Module 06: Channels of Distribution Module 07: Supplier Relationship Management Module 08: Inventory Planning and Management Module 09: Principles of Warehousing And Much More..... Course 04: Vehicle Routing Problem with Spreadsheet Introduction VRP Variants Conclusion Course 05: Airport Management Level 3 Module 01: Introduction to Airport Management Module 02: Airport Customer Service Module 03: Passenger Terminal Management Module 04: Airport Components Module 05: Airport Peaks and Airline Scheduling Module 06: Cargo Management Module 07: Aviation Noise Control Module 08: Weather Control Module 09: Sustainable Airport Management Module 10: Security Management Module 11: Innovation and Growth Course 06: Port Management Diploma Module 01: Introduction to Port Module 02: Legal Aspects of Port Module 03: Introduction to Port Management Module 04: Port Management: Planning & Performance Module 05: Port Management: Safety & Security Module 06: Environmental Risks & Protection Module 07: Port Equipment Module 08: Growth & Development of Port Module 09: Cargoes and Ships Course 07: Traffic Marshal Module 01: Introduction to Traffic Marshalling Module 02: Traffic Management Module 03: Temporary Traffic Control Module 04: Traffic Risk Assessment Module 05: Vehicle Signaling Module 06: Reversing Vehicles Module 07: Health and Safety Course 08: Driver Safety Awareness Certificate - CPD Certified Introduction to Safe Driving Reading the Signals and Marks on the Road Pre-Journey Safety Check (Vehicle and Driver) Safe Driving Tactics for Driving in the UK Driving in Poor Condition Driving and Human Health In the Events of Accidents and Breakdowns Laws and Policies Involving Road Safety Course 09: Driving Instructor Module 01: The Driving Instructor Module 02: Structured Driver Training Module 03: The ADI Exams Module 04: Communication Skills and Dealing with a New Client Module 05: Learning to Drive Module 06: Driving Large Vehicles Module 07: Assessment Items Module 08: Disabilities and Impairments Course 10: Car Mechanic and Repair Training Module 01: Safety Rules & Introduction to Tools Module 02: General Maintenance for Car Mechanics Module 03: Dashboard Indicator Lights Module 04: Tyres Module 05: Internal Combustion Engines & Engine Oil Module 06: The Cooling System Module 07: The Fuel System Module 08: The Electrical System Module 09: The Drive Train Module 10: Brakes Module 11: Buying a Car Course 11: Emergency First Aid and Incident Management at Work Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Transport Management bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Transport Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Teaching English will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this Teaching English will help you keep ahead of the pack. The Teaching English incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this Teaching English will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the course, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Teaching English course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Teaching English Bundle Consists of the following Premium courses: Course 01: Teaching English Online Course 02: Understanding English Grammar Course 03: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 04: Complete English Language Course Course 05: English Literature Course 06: 200 Common English Idioms and Phrases Course 07: Master English Speaking 3 Course 08: Essay Writing in English Course 09: Lesson Planning for Teaching Course 10: Leadership in Teaching Course 10: Remote Teaching Online So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Teaching English: Pay once and get lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. Curriculum of the Bundle Course 01: Teaching English Online Introduction ESL for Children ESL for Adults Lesson Planning Tools & Technology Finding & Managing Customers Run an ESL Business Going Forward Course 02: Understanding English Grammar Introduction The core components Basic sentence structure Course 03: Improve English Spelling, Punctuation, Grammar and Pronunciation British Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 04: Complete English Language Course Possession Spelling Zero conditional First conditional Demonstrative Pronoun and Adjective Contractions Exploring Adjectives Age Making offers and suggestions Making a request Want Expressing Time Like Phrasal Verbs Say and tell Adverbs of quantity Prepositions of place Prepositions of movement Verbs of the senses Have got Compound nouns Comparative and superlative adjectives Comparisons of equality Kinds of Adverbs So or such Question tags Enough Present perfect with since, for and just Already Ever and how long Past habit Recap of the Past Perfect Future Tense Past Tense Present Tense And Much More..... Course 05: English Literature Elizabethan Drama and Shakespeare's Hamlet Jacobean Literature and the Metaphysical Poets The Rise of the Novel and Satire The Emergence of American Literature The New England Renaissance The American Civil War Era and the Gilded Age Women Writers of the 19th Century British Romantic Poets and the Poetic Imagination Victorian Novels The Imagist Movements after World War I Modernist Fiction The Lost Generation Course 06: 200 Common English Idioms and Phrases Introduction Idioms and Phrases Course 07: Master English Speaking 3 Introduction Phrases about Alcohol Drinking Talents and Experiences Phrases for Being Rich or Poor Talking About Statistics Telling People to Wait Estimating and Guessing Making Decisions Speaking About Bad and Good Luck Speaking About Relief and Stress Speaking About Future Avoid Answering a Question Express Your Uncertainty Speaking About Sth Interesting or Boring Cheering Someone Up Speaking About Disappointment Not Believing Someone 10 Words We Use for Bad People Describing Speaking Facial Expressions Ways to Describe Offending Bad Travel Experience Giving People Compliments Course 08: Essay Writing in English Introduction The Narrative Essay The Narrative Essay / part 2 Introduction to the Essay 'Shooting an Elephant' A reading of 'Shooting an Elephant' Discussion on 'Shooting an Elephant' Introduction to 2nd Essay - 'Most Important Day' A reading - 'Most Important Day' Discussion - 'Most Important Day' Prompt for your own Narrative Essay Course 09: Lesson Planning for Teaching An Introduction to Planning and Teaching Planning and Preparation in Teaching Curriculum Structure and Format Methodology Objectives and Learning Aims Assessment and Evaluation Course 10: Leadership in Teaching Module 01: An introduction to Leadership in Teaching Module 02: Teacher Leadership Module 03: The Skills of Teacher Leadership Module 04: What Teacher Leaders Need to Know Module 05: Stressors and Stress Management in Schools Module 06: Mentoring as part of effective leadership Module 07: Effects of Good Mentoring on Quality of Teaching Module 08: Main Areas of Activity in Teacher leadership Module 09: Mental Health in the Workplace Module 10: Understanding Mental Health in Children Module 11: Understanding SEN in children Module 12: Confidentiality and legislation Course 11: Remote Teaching Online Introduction to Remote Teaching Remote Teaching Strategies Remote Teaching Tools Remote Teaching Methods Instructional Strategies & Final Tips CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Teaching English bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Teaching English is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now No matter what industry are you in, customers are the lifeblood of every business! And happy customers mean healthy business. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way. Our comprehensive bundle on Customer Relationship Management (CRM)will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability. So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you. What will you learn from this Customer Relationship Management (CRM) bundle: Become fully aware of CRM, its fundamentals, strategies and the future of CRM Explore KYC, CDD, AML and methods to carry out KYC and AML Gain an acute understanding of communication, its principles and fundamentals Learn about customer service, how to focus on customers and to establish an action plan Get a detailed overview of phone-based customer service and customer service communication strategies Gain knowledge of hospitality management and the process of development and training in the hospitality industry Discover how to work effectively across cultures Unveil the secret tricks of the formula of talking with strangers Fully understand performance management and conflict management Acquire the knowledge, skills and guidelines of stress management Along with this Customer Relationship Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Customer Relationship Management? Course 1: Know Your Customer (KYC) Course 2: Effective Communication Skills Course 3: Retail Management - Level 5 Course 4: Phone-Based Customer Service Course 5: Hospitality and Accommodation Management Course 6: Working Effectively Across Cultures Course 7: The Formula to Talk with Strangers Course 8: Performance Management Course 9: Conflict Management Course 10: Stress Management Training How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 1: Customer Relationship Management Introduction to Customer Relationship Management Customer Relationship Management Fundamentals CRM Strategies Data Analysis in Customer Relationship Management Customer Relationship Management Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM Course 2: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 3: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 4: Retail Management - Level 5 Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 5: Phone-Based Customer Service Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Aspects of Phone Etiquette Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Managing Interoffice Calls and Voicemail Problem Solving over the Phone Intra Organisation Dealings Measuring Customer Service Course 6: Hospitality and Accommodation Management Introduction to Hospitality Management An Overview of Hotel Industry The Process of Selection and Recruitment in Hospitality Industry The Process of Development and Training in Hospitality Industry Management of Front Office Operations Management of Housekeeping, Engineering and Security Operations Management of Food and Beverage Operations Management of Service Quality in Hospitality Industry Marketing in Travel and Tourism Business Accounting in Hospitality Industry Customer Satisfaction E-Hospitality and Technology Course 7: Working Effectively Across Cultures Introduction Cultural identity OBSERVE Learn APPLY More practical TIPS Wrap up Course 8: The Formula to Talk with Strangers Course Overview The Formula Summary End Course 9: Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 10: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Customer Relationship Management (CMR) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Customer Relationship Management (CMR) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as: CRM Analyst CRM Consultant CRM Developer CRM Executive CRM Manager CRM Specialist And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management (CRM)) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Master English Speaking 3 Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Master English Speaking 3 Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Master English Speaking 3 Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Master English Speaking 3 Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Master English Speaking 3? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Master English Speaking 3 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Master English Speaking 3 course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Master English Speaking 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Master English Speaking 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Master English Speaking 3 is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 1: Introduction Introduction 00:02:00 Section 2: Phrases about Alcohol Drinking Lesson 1 -Alcohol drinking 00:08:00 Practice phrases in real situation 00:03:00 Practice phrases in movies 00:04:00 Practice and check yourself 00:03:00 Section 3: Talents and Experiences 10 phrases about talents and experiences 00:08:00 Practice phrases in real situations 00:03:00 Practice phrases in movies 00:03:00 Practice and check yourself 00:03:00 Section 4: Phrases for Being Rich or Poor 10 phrases for being rich or poor 00:07:00 Practice phrases in real situations 00:04:00 Practice phrases in movies 00:03:00 Practice and check yourself 00:03:00 Section 5: Talking About Statistics 10 Phrases for Talking about Statistics 00:07:00 Practice phrases in real situations 00:03:00 Practice phrases in movies 00:03:00 Practice and check yourself 00:03:00 Section 6: Telling People to Wait 10 ways for telling people to wait 00:06:00 Practice phrases in real situations 00:03:00 Practice phrases in movies 00:02:00 Practice and check yourself 00:02:00 Section 7: Estimating and Guessing 10 Ways to speak estimating and guessing 00:06:00 Practice phrases in real situations 00:02:00 Practice phrases in movies 00:03:00 Practice and check yourself 00:02:00 Section 8: Making Decisions 10 phrases for making decisions 00:07:00 Practice phrases in real situations 00:03:00 Practice phrases in movies 00:02:00 Practice and check yourself 00:02:00 Section 9: Speaking About Bad and Good Luck 10 phrases to speak about bad and good luck 00:06:00 Practice phrases in real situations 00:03:00 Practice phrases in movies 00:02:00 Practice and check yourself 00:02:00 Section 10: Speaking About Relief and Stress 10 ways to speak about relief and stress 00:07:00 Practice phrases in real situations 00:03:00 Practice phrases in movies 00:02:00 Practice and check yourself 00:02:00 Section 11: Speaking About Future 10 ways to speak about future 00:07:00 Practice phrases in real situations 00:03:00 Practice phrases in movies 00:03:00 Practice and check yourself 00:02:00 Section 12: Avoid Answering a Question 10 Phrases to avoid answering a question 00:06:00 Practice phrases in real situations 00:03:00 Practice phrases in movies 00:02:00 Practice and check yourself 00:03:00 Section 13: Express Your Uncertainty 10 phrases to express your uncertainty 00:07:00 Practice phrases in real situations 00:03:00 Practice phrases in movies 00:03:00 Practice and check yourself 00:03:00 Section 14: Speaking About Sth Interesting or Boring 10 phrases to speak about sth interesting or boring 00:06:00 Practice phrases in real situations 00:02:00 Practice phrases in movies 00:03:00 Practice and check yourself 00:02:00 Section 15: Cheering Someone Up 10 phrases for cheering someone up 00:05:00 Practice phrases in real situations 00:02:00 Practice phrases in movies 00:02:00 Practice and check yourself 00:02:00 Section 16: Speaking About Disappointment 10 ways to speak about disappointment 00:06:00 Practice phrases in real situations 00:02:00 Practice phrases in movies 00:02:00 Practice and check yourself 00:02:00 Section 17: Not Believing Someone 10 ways to say you don't believe someone 00:06:00 Practice phrases in real situations 00:02:00 Practice phrases in movies 00:02:00 Practice and check yourself 00:02:00 Section 18: 10 Words We Use for Bad People 10 words we use for bad people 00:05:00 Practice phrases in real situations 00:02:00 Practice phrases in movies 00:03:00 Practice and check yourself 00:02:00 Section 19: Describing Speaking 10 phrases for describing speaking 00:05:00 Practice phrases in real situation 00:02:00 Practice phrases in movies 00:03:00 Practice and check yourself 00:02:00 Section 20: Facial Expressions 10 ways to speak about facial expressions 00:06:00 Practice phrases in real situations 00:02:00 Practice phrases in movies 00:02:00 Practice and check yourself 00:02:00 Section 21: Ways to Describe Offending 10 ways to describe offending 00:08:00 Practice phrases in real situations 00:02:00 Practice phrases in movies 00:03:00 Practice and check yourself 00:01:00 Section 22: Bad Travel Experience 10 phrases to speak about bad travel experience 00:06:00 Practice phrases in real situations 00:02:00 Practice phrases in movies 00:03:00 Practice and check yourself 00:02:00 Section 23: Giving People Compliments 10 phrases to give people compliments 00:04:00 Practice phrases in real situations 00:02:00 Practice phrases in movies 00:02:00 Practice and check yourself 00:02:00 Get the whole content here (PDF) Download it now 00:28:00 Assignment Assignment - Master English Speaking 3 00:00:00

🚀 Unlock Your Potential with ESOL Level 2 Course! 🚀 Are you ready to embark on an exciting journey of language mastery? Look no further! Our ESOL Level 2 course is your gateway to fluency and confidence in English communication. Whether you're an aspiring professional, a dedicated student, or an adventurous traveler, this course is tailored to meet your language learning needs and propel you towards success!   🌟 Benefits of ESOL Level 2 Course: Enhanced Communication Skills: Gain proficiency in speaking, listening, reading, and writing English. Express yourself with clarity and confidence in various social and professional settings. Cultural Understanding: Immerse yourself in the richness of English-speaking cultures worldwide. Learn about customs, traditions, and societal norms while honing your language skills. Expanded Opportunities: Open doors to new opportunities in education, career advancement, and global networking. Fluency in English is a valuable asset in today's interconnected world. Boosted Confidence: Overcome language barriers and build self-assurance in your ability to communicate effectively in English. Conquer interviews, presentations, and everyday interactions with ease. Personal Growth: Experience personal growth and intellectual development as you navigate the complexities of a new language. Expand your worldview and embrace diversity through language learning. Flexible Learning: Enjoy the flexibility of online learning with interactive lessons, multimedia resources, and personalized feedback. Study at your own pace and schedule, fitting language learning into your busy lifestyle.   👩‍🎓 Who is this for? Students: Prepare for academic success by improving your English proficiency for exams, essays, and presentations. Gain a competitive edge in your studies and future career endeavors. Professionals: Elevate your career prospects by mastering English language skills essential for workplace communication, collaboration, and leadership. Stand out in job interviews, negotiations, and networking events. Travelers: Navigate new destinations with confidence and ease. Break down language barriers while exploring diverse cultures, making meaningful connections, and creating unforgettable experiences. Immigrants: Seamlessly integrate into English-speaking communities by developing language skills necessary for everyday interactions, employment opportunities, and civic engagement.   🚀 Career Path: Teaching: Pursue a career in English language teaching (ESL/EFL) in schools, language institutes, or online platforms. Inspire students of all ages to achieve language proficiency and cultural competence. Translation/Interpretation: Become a professional translator or interpreter, facilitating communication between individuals or businesses across language barriers. Bridge linguistic gaps in diverse settings such as conferences, legal proceedings, or healthcare facilities. International Business: Enter the global marketplace with confidence, leveraging your English language skills to pursue opportunities in international business, marketing, sales, and entrepreneurship. Hospitality and Tourism: Excel in hospitality and tourism industries by providing exceptional service to English-speaking guests. Communicate effectively with travelers, enhance customer satisfaction, and advance your career in hotels, resorts, or travel agencies.   Don't let language barriers hold you back from reaching your full potential. Enroll in our ESOL Level 2 course today and embark on a transformative journey towards fluency, confidence, and success in the English-speaking world! 🌍   Course Curriculum Module 1_ The Basics of English Language Learning The Basics of English Language Learning 00:00 Module 2_ Speaking Proficiency, Reading, and Writing Speaking Proficiency, Reading, and Writing 00:00 Module 3_ Advanced Grammar and Cultural Competence Advanced Grammar and Cultural Competence 00:00 Module 4_ Practical Applications and Language Assessment Practical Applications and Language Assessment 01:00:00 Module 5_ Technology and Culture Integration Technology and Culture Integration 00:00 Module 6_ Learning Plan and Continuous Growth Learning Plan and Continuous Growth 00:00

The Sports Agent Mini Bundle offers a sharp overview of what it takes to manage, support, and represent athletes. It combines agent know-how, coaching structure, psychological insights, injury response, and logistics—a neatly packed offering for those who enjoy a clipboard with a whistle. This bundle takes a look at the administrative and interpersonal side of sport, suited to learners who see performance beyond the scoreboard. From psychological support to transportation planning, it’s ideal for those curious about the systems behind sporting success. Learning Outcomes: Learn agent responsibilities in managing athlete opportunities and deals. Study coaching fundamentals and structured planning in sport. Explore basic psychology related to motivation and performance. Understand logistics tasks such as travel planning for teams. Identify emergency responses in sports first aid situations. Examine the role of communication in athlete support services. Who is this Course For: Learners interested in supporting sports careers from behind-the-scenes. Individuals exploring sports psychology with management context. Aspiring agents seeking knowledge on athlete representation. Students looking into coaching and motivational strategies. Beginners curious about logistics in the sports industry. Career starters with a mix of sports and admin interest. Fans of both spreadsheets and football boots, metaphorically speaking. Individuals wanting insight into health, coaching, and travel support. Career Path: Sports Agent – £41,000/year Team Logistics Coordinator – £30,500/year Sports Psych Assistant – £29,000/year Sports Coaching Analyst – £32,000/year Event and Travel Planner (Sport) – £28,500/year First Aid Response Assistant – £21,000/year

This course is for anyone that knows basic HTML and a little CSS that wants to take their frontend website and UI creation to the next level using the Materialize CSS framework which is based off of Google's Material Design scheme. You will learn all of the CSS and JavaScript components, animations/transitions and build 5 beautiful and completely responsive, real world themes from absolute scratch. Custom Materialize Sandbox I have created a completely custom HTML learning environment for the first few sections of this course. Each lecture has an html page associated with it and has a start state. As we move along through the lectures, you code along with me learning all that Materialize offers including CSS components, utilities, JS widgets and more. 5 Real Projects/Themes We will create the following projects from scratch.. Travelville - A travel agency website/theme (Carousel slider, autocomplete, scrolling navigation) Quazzu - Cloud hosting theme (SideNav, cards, CSS overlays) Madmin - Interactive admin theme (Working todo list, charts, preloader, counter script) BizLand - Business consultation theme with a full screen landing page (Scrollfire, Google maps integration) Galappear - Graphic design portfolio (Uses Sass and scrollfire for scroll animations) What you'll learn Learn to correctly structure HTML 5 documents with semantic tags and attributes Learn and create amazing high quality Materialize themes and UIs from scratch Learn the Materialize utilities, classes, components & JS widgets using a custom sandbox environment Learn some custom JavaScript/JQuery to make your themes more interactive Requirements Basic HTML & CSS Who is the target audience? Anyone that wants to learn & master Materialize CSS and build real world themes Intro & Getting Started Welcome To The Course FREE 00:06:00 What is Materialize & Why Use It FREE 00:05:00 Environment Setup 00:09:00 Materialize Sandbox Setup 00:07:00 CSS Components - Part 1 Typography & Alignment 00:10:00 Text & Background Colors 00:08:00 Buttons and Icons 00:11:00 Floating & Fixed Action Buttons 00:13:00 Navbar 00:16:00 Collections & Badges 00:13:00 The Grid System 00:11:00 CSS Components - Part 2 Cards 00:22:00 Breadcrumbs & Footer 00:09:00 Basic Form & Input 00:15:00 Fancy Form & Input 00:15:00 Tables & Media 00:06:00 Chips & Pagination 00:10:00 Preloaders 00:05:00 Interactive Components - Part 1 Carousel 00:08:00 Collapsible Accordions 00:06:00 Feature Discovery 00:07:00 Dialogs 00:09:00 Material Box and Slider 00:07:00 Modals 00:09:00 Interactive Components - Part 2 Parallax 00:03:00 Side Nav 00:09:00 Pushpin 00:09:00 Scrollspy 00:05:00 Tabs 00:08:00 Project 1 - Travelville Project 1 Intro 00:02:00 Navbar & Sidenav 00:12:00 Image Slider 00:07:00 Search & Icon Boxes 00:11:00 Popular Places & Gallery 00:14:00 Contact Section & Scrollspy 00:12:00 Project 2 - Quazzu Project 2 Intro 00:03:00 Navbar & Showcase 00:15:00 Icon Boxes, About and Overlay 00:14:00 Podcast Section & Testimonial Carousel 00:14:00 Footer & Login Modal 00:08:00 Solutions Page 00:16:00 Signup Page 00:10:00 Project 3 - Madmin Project 3 Intro 00:04:00 Navbar & Sidenav 00:12:00 Stat Counters & Preloader 00:15:00 Display Chart & Recent Comments 00:13:00 Recent Posts & Todo List 00:16:00 Floating Button & Modals 00:12:00 Posts & Categories Pages 00:15:00 Comments & Users Pages 00:10:00 Login & Details Pages 00:13:00 Project 4 - BizLand Project 4 Intro 00:02:00 Full Screen Header 00:14:00 ScrollFire & Boxes 00:12:00 About, Testimonials & ScrollSpy 00:13:00 Contact & Google Map 00:14:00 Project 5 - Galappear (With Sass) Project 5 Intro 00:02:00 Koala Setup & Sass 00:12:00 Header and Nav 00:09:00 Changing & Using Variables 00:04:00 Gallery Layout 00:11:00 Modals & ScrollFire 00:12:00 Inner Pages 00:08:00

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Easily learn the skills and knowledge you desire in Mental Capacity Act and Deprivation of Liberty Safeguards with our Mental Health Care - MCA & DOLS, you get an unparalleled learning experience with us and you get a digital certificate, transcript and a student ID card all included with the course price. What makes us the go to choice for people who want to learn about Mental Capacity Act and Deprivation of Liberty Safeguards is our dedication and commitment to providing you with the best service possible. You will get unlimited access to the Mental Health Care - MCA & DOLS, no matter where you are in the world you will be able to access your Mental Health Care - MCA & DOLS any time you want. Should you have any questions while studying this Mental Health Care - MCA & DOLS, our experienced tutors and mentors will answer them via email and live chat. With the original certificate you get after completing your Mental Health Care - MCA & DOLS you will gain the CPD qualifications that will help you succeed out in the world and in your career. With our Student ID card you will get discounts on things like music, food, travel and clothes etc. Enrol in our Mental Health Care - MCA & DOLS today and start learning. Why buy this Mental Health Care - MCA & DOLS? Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Mental Health Care - MCA & DOLS you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Mental Health Care - MCA & DOLS does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Mental Health Care - MCA & DOLS was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Mental Health Care - MCA & DOLS is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Mental Capacity Act (MCA) Module 1: Introduction to MCA 00:15:00 Module 2: Statutory Principles & Their Applications 00:15:00 Module 3: How to Help People to Make Their Own Decisions 00:20:00 Module 4: How to Assess Mental Capacity 00:30:00 Module 5: What 'Best Interests' Mean? 00:45:00 Module 6: Protection for the People Providing Treatment or Care 01:00:00 Module 7: Lasting Powers of Attorney (LPAs) 01:00:00 Module 8: Role of the Court of Protection and Court-appointed Deputies 01:00:00 Module 9: Advance decisions to Refuse Treatment 01:00:00 Module 10: The New Independent Mental Capacity Advocate Service 01:00:00 Deprivation of Liberty Safeguards (DOLS) Module 11: What Are the Deprivation of Liberty Safeguards? 00:15:00 Module 12: What Is Deprivation of Liberty? 00:20:00 Module 13: Application and Authorisation of Deprivation of Liberty 00:20:00 Module 14: Assessment Process for a Standard Authorisation of DOL 00:35:00 Module 15: What Happens after the Assessments? 00:20:00 Module 16: Urgent Authorisations of Deprivation of Liberty 00:20:00 Module 17: Role of the Representative 00:20:00 Module 18: Review and Termination of Authorisation 00:15:00 Module 19: Deprivation of Liberty without Authorisation 00:15:00 Module 20: The Court of Protection 00:15:00 Mock Exam Mock Exam - Mental Health Care - MCA & DOLS 00:20:00 Final Exam Final Exam - Mental Health Care - MCA & DOLS 00:20:00