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Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview This comprehensive course on Excel PowerQuery and PowerPivot will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Excel PowerQuery and PowerPivot comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Excel PowerQuery and PowerPivot. It is available to all students, of all academic backgrounds. Requirements Our Excel PowerQuery and PowerPivot is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 28 lectures • 01:50:00 total length •pivot table power query power pivot - 1: 00:09:00 •pivot table power query power pivot - 2: 00:01:00 •pivot table power query power pivot - 3: 00:02:00 •pivot table power query power pivot - 4: 00:03:00 •pivot table power query power pivot - 5: 00:01:00 •pivot table power query power pivot - 6: 00:04:00 •pivot table power query power pivot - 7: 00:08:00 •pivot table power query power pivot - 8: 00:05:00 •pivot table power query power pivot - 9: 00:03:00 •pivot table power query power pivot - 10: 00:04:00 •pivot table power query power pivot - 11: 00:04:00 •pivot table power query power pivot - 12: 00:02:00 •pivot table power query power pivot - 13: 00:03:00 •pivot table power query power pivot - 14: 00:05:00 •pivot table power query power pivot - 15: 00:02:00 •pivot table power query power pivot - 16: 00:03:00 •pivot table power query power pivot - 17: 00:03:00 •pivot table power query power pivot - 18: 00:08:00 •pivot table power query power pivot - 19: 00:02:00 •pivot table power query power pivot - 20: 00:04:00 •pivot table power query power pivot - 21: 00:05:00 •pivot table power query power pivot - 22: 00:09:00 •pivot table power query power pivot - 23: 00:04:00 •pivot table power query power pivot - 24: 00:03:00 •pivot table power query power pivot - 25: 00:04:00 •pivot table power query power pivot - 26: 00:09:00 •Resources - Excel PowerQuery and PowerPivot: 00:00:00 •Assignment - Excel PowerQuery and PowerPivot: 00:00:00

The 'Visual Basic and VBScript Training' course is a comprehensive program that equips learners with the skills to create and manipulate software applications using Visual Basic (VB) and VBScript. Participants will delve into the fundamental concepts, advanced techniques, and graphical user interface (GUI) development, enabling them to build interactive and user-friendly applications. This course covers a range of topics, from basic scripting to advanced resource management, empowering learners to harness the power of these programming languages for various software development needs. Learning Outcomes: Gain proficiency in creating and manipulating software applications using Visual Basic. Understand the core concepts of classes and their role in application development. Explore file handling techniques for efficient data management. Develop graphical user interfaces (GUI) for user-friendly application interaction. Implement dialog boxes to enhance user experience and gather input. Learn advanced scripting techniques to optimize application functionality. Utilize resource management techniques for efficient application design. Develop proficiency in VBScript for creating dynamic web pages and scripting actions. Why buy this Visual Basic and VBScript Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Visual Basic and VBScript Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Visual Basic and VBScript Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring software developers looking to learn Visual Basic and VBScript. Programmers seeking to expand their knowledge of application development. Web developers interested in using VBScript for dynamic web content. IT professionals looking to enhance their scripting and programming skills. Prerequisites This Visual Basic and VBScript Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Software Developer - Median salary of $110,000 - $120,000 per year. Web Developer - Median salary of $75,000 - $85,000 per year. Application Developer - Median salary of $90,000 - $100,000 per year. Systems Analyst - Median salary of $80,000 - $90,000 per year. IT Consultant - Median salary of $90,000 - $100,000 per year. Course Curriculum Section 01: Introduction Introduction To This Course 00:02:00 Setup On Windows 00:06:00 Run Code Online 00:01:00 Section 02: Basics Console Output 00:04:00 Comments 00:03:00 Variables 00:03:00 Console Input 00:02:00 Data Types 00:08:00 Constants 00:03:00 Enumerations 00:04:00 Directives 00:05:00 Operators 00:06:00 If Statement 00:05:00 Switch Statement 00:04:00 Loops 00:08:00 Strings 00:05:00 Date & Time 00:04:00 Arrays 00:06:00 For Each Loop 00:04:00 ArrayList 00:04:00 Hashtable 00:05:00 SortedList 00:03:00 Stack 00:05:00 Queue 00:04:00 Subs 00:07:00 Functions 00:04:00 Exception Handling 00:05:00 Section 03: Classes Simple Class Example 00:09:00 Constructor 00:03:00 Destructor 00:03:00 Shared Properties 00:04:00 Inheritance 00:04:00 Scope 00:03:00 Section 04: File Handling File Handling 00:07:00 Section 05: GUI Setup A GUI Project 00:03:00 Forms 00:05:00 TextBox 00:06:00 Label 00:02:00 Button 00:04:00 ListBox 00:04:00 ComboBox 00:03:00 RadioButton 00:04:00 CheckBox 00:02:00 DateTimePicker 00:03:00 PictureBox 00:03:00 ProgressBar 00:03:00 GroupBox 00:04:00 TreeView 00:04:00 ListView 00:02:00 Events 00:03:00 Section 06: Dialog Box Color Dialog 00:03:00 Font Dialog 00:03:00 Open File Dialog 00:03:00 Save File Dialog 00:05:00 Print Dialog 00:03:00 Section 08: Resource Menus 00:02:00 Anchoring & Docking 00:04:00 Modals 00:03:00 Regular Expressions 00:09:00 Parsing an XML File 00:06:00 Section 07: Advanced Resource - Visual Basic and VBScript Training 00:00:00 Assignment Assignment - Visual Basic and VBScript Training 00:00:00

Gain a professional qualification that will help you take your secretarial and administrative career to the next level with the Company Secretary Training Course. In this course you will learn; professional communication, time management and administrative skills, while also delivering on business processes. The Company Secretary Training Course cover; businesses operational skills, administrative skills along with improving your soft skills in the process. Your Learning Goals: Learn how to organise your working day and documentation Develop time-management skills to make your day more efficient Learn how to handle special tasks set by your manager Develop your communication skills Learn how to provide quality customer service Understand how to prioritise work Learn how to use Microsoft Office tools effectively Understand the importance of business writing and documentation. Who is this Course for? Company Secretary Training Course is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Company Secretary Training Course - Updated Version Module 01: Introduction to Office Administration 00:15:00 Module 02: Skills of an Effective Administrator 00:17:00 Module 03: Business Etiquette 00:20:00 Module 04: Business Telephone Skills 00:20:00 Module 05: Representing Your Boss and Company 00:37:00 Module 06: Mail Services and Shipping 00:28:00 Module 07: Travel Arrangements 00:26:00 Module 08: Organising Meeting and Conferences 00:29:00 Module 09: Time Management 00:36:00 Module 10: Record Keeping and Filing Systems 00:29:00 Module 11: Business Writing Skills 00:42:00 Module 12: Organisational Skills 00:27:00 Module 13: Communication Skills 00:28:00 Module 14: Customer Service 00:17:00 Module 15: Effective Planning and Scheduling 00:52:00 Module 16: Invoicing/Petty Cash 00:28:00 Company Secretary Training Course - Old Version Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Personal Assistant Module One - Getting Started 00:30:00 Module Two - Working with Your Manager 01:00:00 Module Three - Administrative Soft Skills 01:00:00 Module Four - Effective Time Management 01:00:00 Module Five - Meeting Management 01:00:00 Module Six - Tools of the Trade (I) 01:00:00 Module Seven - Tools of the Trade (II) 01:00:00 Module Eight - Being an Effective Gatekeeper 01:00:00 Module Nine - Organizational Skills 01:00:00 Module Ten - Confidentiality Guidelines 01:00:00 Module Eleven - Special Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Business Writing Module One - Getting Started 00:30:00 Module Two - Working with Words 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Self Esteem & Confidence Building Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Microsoft Project 2021 is a complete lifecycle project management tool that manages complex projects efficiently. This all-encompassing course molds you into an expert in project management with fundamentals to advanced techniques to handle projects of all sizes and gain confidence and proficiency in project planning, execution, and reporting.

Description: Microsoft Visio is a diagramming and vector graphics application. The Microsoft Visio 2016 for Beginners provides the basic information about the diagramming software. In the course, you will learn the essential features of the latest version of Microsoft Visio. The course will teach you how to start with the software and how to create workflow diagram, how to create the organisational diagram, etc. Throughout the course, you will also know the procedures of making a flood plan, creating a cross-functional diagram, and styling the diagram. The Microsoft Visio 2016 for Beginners provides you with the adequate knowledge about Microsoft Visio so that you can convert the complex information into simple, easy-to-understand diagrams. Learning Outcomes: Navigation throughout Visio interface, creating basic drawing and using the help system Drawing components, modifying drawings and work with callouts and groups Organization charts creation, modifying their layouts, positioning and spacing Create and integrate organization chart copies and compare them Making a basic floor plan and custom room shapes, utilizing the program as a modelling tool and modelling room layouts Creating cross-functional flowcharts and related features like - swimlanes and separators Altering orientation and direction, changing margins and choosing styles for flowcharts Creating network diagrams, and utilizing shape data and layers Other network diagram relevant topics such as network shapes, shape data, adding layers, activating, colouring and more Working with shape, connector styles, themes, variants and containers Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Visio 2016 for Beginners is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Visio 2016 for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started with Visio 2016 Navigate the Visio Environment 00:15:00 Create a Basic Drawing 00:30:00 Use the Help System 00:15:00 Creating a Workflow Diagram Use Drawing Components 00:30:00 Modify a Drawing 00:15:00 Work with Callouts and Groups 00:15:00 Creating an Organization Chart Create a Basic Organization Chart 00:30:00 Do More with Organization Charts 00:15:00 Making a Floor Plan Make a Basic Floor Plan 00:30:00 Model a Room Layout 00:15:00 Creating a Cross-Functional Flowchart Create a Cross-Functional Flowchart 00:30:00 Modify a Cross-functional Flowchart 00:15:00 Creating a Network Diagram Create Network Diagrams 00:15:00 Use Shape Data 00:15:00 Use Layers 00:30:00 Styling a Diagram Work with Shape and Connector Styles 00:15:00 Work with Themes and Variants 00:15:00 Work with Containers 00:15:00 Activities Activities - Microsoft Visio 2016 for Beginners 00:00:00 Mock Exam Mock Exam- Microsoft Visio 2016 for Beginners 00:20:00 Final Exam Final Exam- Microsoft Visio 2016 for Beginners 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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