239 Courses delivered On Demand

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Position yourself as the go-to compliance and client onboarding professional with this KYC-focused 20-in-1 bundle. Designed to get you noticed in finance, fintech, sales, and regulated industries. Description Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations are at the heart of hiring in banking, finance, insurance, and even cryptocurrency sectors. Employers are seeking individuals who can manage compliance while communicating effectively and driving growth. This bundle blends KYC essentials with high-impact soft skills, digital communication, and marketing know-how — the exact mix recruiters are prioritising. It’s ideal for client-facing roles, onboarding, sales operations, and even remote compliance support. You're not just learning — you're building a job-ready profile that speaks to banks, SaaS firms, and fast-growing startups. Enrol today — before this high-demand training bundle reaches capacity. FAQ Q: Who is this bundle for? A: Aspiring compliance officers, onboarding analysts, sales professionals, and remote support roles in regulated sectors. Q: Will this help me get hired in fintech or banking? A: Yes — it shows you’re equipped for compliance, sales support, and client engagement. Q: Do I need experience in finance? A: No. It’s ideal for beginners, freelancers, and career-changers entering the field. Q: Can I complete the training at my own pace? A: Yes — learn flexibly, whenever it suits your schedule. Q: Can I list each course on my CV? A: Absolutely — each one adds credibility across compliance and communication roles. Q: Why act now? A: KYC hiring is rising fast — and this bundle won’t remain open for long.

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

10 QLS Endorsed Courses for Customer Service Manager | 10 QLS Endorsed Certificates Included | Life Time Access

Unlock career advancement in compliance and marketing with the Advanced KYC Due Diligence Techniques Mini Bundle. Designed for professionals ready to excel in demanding industries, this bundle sharpens your expertise in KYC, Communication Skills, Viral Marketing, Copywriting, and Network Marketing. Being proficient in these areas makes you highly employable across sectors where due diligence and marketing intersect. Don’t miss out on gaining cutting-edge skills that employers actively seek. This bundle was built to position you at the forefront of modern compliance and marketing roles. Description When you combine KYC with advanced Communication Skills, you become indispensable in financial services, marketing agencies, and network-based businesses. The Advanced KYC Due Diligence Techniques Mini Bundle adds value by integrating Viral Marketing, Copywriting, and Network Marketing—key drivers in today’s competitive landscape. Employers want candidates who are as skilled in KYC processes as they are in crafting compelling messages with Copywriting and using Viral Marketing techniques to amplify reach. Pair that with savvy Network Marketing strategies and stellar Communication Skills, and you’re equipped to stand out. This bundle doesn’t just prepare you—it future-proofs your career. Missing this could mean missing your chance to join the ranks of highly sought-after professionals skilled in KYC, Communication Skills, Viral Marketing, Copywriting, and Network Marketing. FAQ Who is this bundle designed for? Professionals aiming to master KYC, Communication Skills, Viral Marketing, Copywriting, and Network Marketing for roles in compliance, digital marketing, or network-driven sales. Will this help me get hired faster? Absolutely. Employers value proficiency in KYC combined with effective Communication Skills, Viral Marketing, Copywriting, and Network Marketing—all covered in this bundle. Is this offer limited? Yes. Access to this blend of KYC, Communication Skills, Viral Marketing, Copywriting, and Network Marketing skills won’t be available forever. Take action today.

The KYC and Customer Identity Management Mini Bundle is your fast pass into financial services careers demanding expertise in KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management. As businesses grow digitally, these skills are indispensable for staying hireable and effective. If you’re seeking roles that combine compliance with customer interaction, this bundle was created to get you noticed by employers—and hired. Description Financial services demand precision and professionalism. This mini bundle combines essential skills in KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management to prepare you for modern workplace challenges. Understanding KYC is foundational, while strong Communication Skills and Negotiation Skills enable you to navigate client conversations effectively. Employers also value Self Organisation for managing compliance deadlines and workflows, and Online Meeting Management skills to excel in today’s remote and hybrid environments. Investing in all five skills in one bundle gives you a competitive edge employers seek. Don’t wait while others grab this opportunity to build a future-proof career. FAQ Who is this bundle aimed at? Professionals or newcomers wanting to specialize in financial services roles requiring KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management. Will this bundle improve my remote working skills? Yes. With Online Meeting Management and Self Organisation, you’ll be well-prepared for digital and remote workflows alongside KYC, Communication Skills, and Negotiation Skills. Is this a limited time offer? Yes. Bundles combining KYC, Communication Skills, Negotiation Skills, Self Organisation, and Online Meeting Management won’t be available indefinitely. Secure your spot today.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Dive into the fast-paced world of financial services with the KYC Compliance in Financial Services Mini Bundle. In today’s regulatory environment, employers seek professionals who excel in KYC, Communication Skills, Negotiation Skills, Telephone Etiquette, and Sales Writing. This bundle was meticulously crafted to make you stand out and get hired faster. Whether you're aiming for roles in banking, insurance, or financial compliance, this mini bundle equips you with the core skills demanded across the industry. Don’t miss out on this streamlined path to becoming a high-value candidate. Description Job relevance is king, especially in financial services where compliance and client interaction are critical. This mini bundle delivers in-demand skills in KYC, Communication Skills, Negotiation Skills, Telephone Etiquette, and Sales Writing to make you more employable. Mastering KYC ensures you understand the backbone of compliance. Combining this with polished Communication Skills and Negotiation Skills makes you a valuable asset in client-facing roles. Add to that professional Telephone Etiquette and effective Sales Writing, and you’re fully prepared for diverse challenges in financial services. Why pay for these courses separately when you can get all five in one job-focused package? If you hesitate, you risk missing the edge your competitors will have. FAQ Is this bundle suitable for beginners? Yes. It’s designed for anyone wanting to enter financial services with strong foundations in KYC, Communication Skills, Negotiation Skills, Telephone Etiquette, and Sales Writing. Will this help me pass compliance checks? While it’s not a certification on its own, having skills in KYC paired with Communication Skills, Negotiation Skills, Telephone Etiquette, and Sales Writing greatly improves your hireability in compliance roles. How long do I have to enroll? Opportunities to learn KYC, Communication Skills, Negotiation Skills, Telephone Etiquette, and Sales Writing together in a cost-effective bundle are limited—act fast.

In a world full of digital forms and fast-paced deals, knowing your customer is more than just a checkbox—it’s a necessity. The KYC: 8-in-1 Premium Courses Bundle blends key skills in identity verification, marketing communications, and negotiation to prepare you for client-focused work with confidence (and a solid structure). From crafting persuasive sales copy to understanding marketing funnels and regulatory expectations, this bundle offers a balanced overview of how organisations manage outreach and customer relationships. Ideal for sales reps, support staff, or anyone eyeing a client-facing role, these courses equip learners with focused knowledge, sharp writing ability, and ethical business awareness. There's even a module on viral marketing—because you never know what might trend next Tuesday. Learning Outcomes: Understand the essentials of Know Your Customer (KYC) procedures. Learn persuasive writing techniques for sales and marketing. Explore copywriting methods for different audiences and media. Study online marketing, including email and viral strategies. Gain skills in negotiation for customer or client-facing roles. Learn the basics of network and affiliate marketing models. Who is this Course For: Professionals handling client onboarding or data validation. Sales teams looking to sharpen their writing strategy. Marketing staff aiming to refine email techniques. Admin staff working with customer documentation. Entrepreneurs growing an online service or brand. Freelancers writing web content or product descriptions. Business students learning digital customer engagement. Anyone involved in marketing or sales communications. Career Path (with Average UK Salaries): KYC Analyst – £35,000/year Digital Marketing Assistant – £26,000/year Sales Copywriter – £30,000/year Email Marketing Executive – £32,000/year Marketing Coordinator – £28,500/year Network Marketing Representative – £25,000/year

Overview: Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion. With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level. The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today. This Customer Service & CRM Training Bundle Consists of the following Premium courses: Course 01: Sales and Marketing Skills Level 3 Course 02: Customer Relationship Management Course 03: Know Your Customer (KYC) Course 04: Leadership & Management Diploma Course 05: Risk Management Level 7 Course 06: Retail Management Level 5 Course 07: Effective Communication Skills Course 08: Performance Management Course 09: Quality Management Course 10: Time Management Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning. Why Choose this Customer Service Bundle? FREE Customer Service & CRM CPD-accredited certificate Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery) Lifetime access to the Customer Service & CRM course materials The Customer Service & CRM program comes with 24/7 tutor support Get instant access to this Customer Service & CRM course Learn Customer Service & CRM training from anywhere in the world The Customer Service & CRM training is affordable and simple to understand The Customer Service & CRM training is entirely online Description: The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal. Customer Service & CRM Bundle Certificates after completion: PDF Certificate: Free (Previously it was £9.99*11 = £109) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds. Requirements Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace. Career path Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.