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Property Manager: Property Development, Real Estate & Construction - 30 Courses Bundle

By NextGen Learning

Get ready for an exceptional online learning experience with the Property Manager: Property Development, Real Estate & Construction bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Property Manager: Property Development, Real Estate & Construction is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Property Manager: Property Development, Real Estate & Construction package has something for everyone. As part of the Property Manager: Property Development, Real Estate & Construction package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Property Manager: Property Development, Real Estate & Construction bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Property Manager: Property Development, Real Estate & Construction CPD Accredited Courses: Course 01: Property Development Diploma Course 02: Property Management Training Course 03: Estate Agent Course 04: Social Housing Management Course 05: Residential Letting Course Course 06: Construction Management Course 07: Construction Industry Scheme (CIS) Course 08: Building Surveyor Training Course 09: Land Surveying Course 10: Construction Cost Estimation Course 11: Property law Level 2 Course 12: Contracts Law UK Course 13: Contract Management Course 14: Wills and Probate Law - Level 3 Course 15: Fundraising Course 16: Mortgage Adviser Course Course 17: Real Estate Investor Training Course 18: Residential Property Sales Course 19: Portfolio Building for Property Course 20: Land Management Course 21: WELL Building Standard Course 22: Career Development Plan Fundamentals Course 23: CV Writing and Job Searching Course 24: Learn to Level Up Your Leadership Course 25: Networking Skills for Personal Success Course 26: Ace Your Presentations: Public Speaking Masterclass Course 27: Learn to Make a Fresh Start in Your Life Course 28: Motivation - Motivating Yourself & Others Course 29: Decision Making and Critical Thinking Course 30: Time Management Training - Online Course What will make you stand out? Upon completion of this online Property Manager: Property Development, Real Estate & Construction bundle, you will gain the following: CPD QS Accredited Proficiency with this Property Manager: Property Development, Real Estate & Construction bundle After successfully completing the Property Manager: Property Development, Real Estate & Construction bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Property Manager: Property Development, Real Estate & Construction bundle The online test with immediate results You can study and complete the Property Manager: Property Development, Real Estate & Construction bundle at your own pace. Study for the Property Manager: Property Development, Real Estate & Construction bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Property Manager: Property Development, Real Estate & Construction bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Property Manager: Property Development, Real Estate & Construction, a rich anthology of 30 diverse courses. Each course in the Property Manager: Property Development, Real Estate & Construction bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisProperty Manager: Property Development, Real Estate & Construction bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Property Manager: Property Development, Real Estate & Construction bundle offers you the flexibility and convenience to learn at your own pace. Make the Property Manager: Property Development, Real Estate & Construction package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Property Manager: Property Development, Real Estate & Construction bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the Property Manager: Property Development, Real Estate & Construction bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Property Mnagerbundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free

Property Manager: Property Development, Real Estate & Construction - 30 Courses Bundle
Delivered Online On Demand5 days
£199

Property Law, Conveyancing & Mortgage Management - 8 Courses Bundle

By NextGen Learning

Are you ready to embark on an enlightening journey of wisdom with the Property Law, Conveyancing & Mortgage Management bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our bundle - Property Law, Conveyancing & Mortgage Management . Delve into eight immersive CPD Accredited courses, each a simple course: Course 1: Property law Level 2 Course 2: Wills and Probate Law - Level 3 Course 3: Contract Management Course Course 4: Conveyancing- Online Diploma Course Course 5: Mortgage Adviser Course Course 6: Property Development Diploma Course 7: Estate Agent Course 8: Social Housing Management Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Property Law, Conveyancing & Mortgage Management bundle illuminate your path to wisdom. The Property Law, Conveyancing & Mortgage Management bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across five carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Property Law, Conveyancing & Mortgage Management package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Property Law, Conveyancing & Mortgage Management bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Property Law, Conveyancing & Mortgage Management community today and let your voyage of discovery begin! Learning Outcomes: Upon completion of the Property Law, Conveyancing & Mortgage Management Bundle, you will be able to: Attain a holistic understanding in the designated areas of study with the Property Law, Conveyancing & Mortgage Management bundle. Establish robust bases across each course nestled within the Property Law, Conveyancing & Mortgage Management bundle. Decipher intricate concepts through the articulate content of the Property Law, Conveyancing & Mortgage Management bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Property Law, Conveyancing & Mortgage Management bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Property Law, Conveyancing & Mortgage Management bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Property Law, Conveyancing & Mortgage Management bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Property Law, Conveyancing & Mortgage Management bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Property Law, Conveyancing & Mortgage Management bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Property Law, Conveyancing & Mortgage Management journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this Property Law, Conveyancing & Mortgage Management Bundle. Career path Armed with the Property Law, Conveyancing & Mortgage Management bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Property Law, Conveyancing & Mortgage Management bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Property Law, Conveyancing & Mortgage Management - 8 Courses Bundle
Delivered Online On Demand24 hours
£39

Property Development at QLS Level 5 Diploma - 12 Courses Bundle

By NextGen Learning

Are you looking to elevate your professional skills to new heights? Introducing our Diploma in Property Development at QLS Level 5, a QLS-endorsed course bundle that sets a new standard in online education. This prestigious endorsement by the Quality Licence Scheme (QLS) is a testament to the exceptional quality and rigour of our course content. The bundle comprises 11 CPD-accredited courses, each meticulously designed to meet the highest standards of learning. This endorsement not only highlights the excellence of our courses but also assures that your learning journey is recognised and valued in the professional world. The purpose of Diploma in Property Development at QLS Level 5 is to provide learners with a comprehensive, skill-enriching experience that caters to a variety of professional needs. Each course within the bundle is crafted to not only impart essential knowledge but also to enhance practical skills, ensuring that learners are well-equipped to excel in their respective fields. From gaining cutting-edge industry insights to mastering critical thinking and problem-solving techniques, this bundle is an amalgamation of learning experiences that are both enriching and empowering. Moreover, Diploma in Property Development at QLS Level 5 goes beyond just online learning. Upon completion of the bundle, learners will receive a free QLS Endorsed Hardcopy Certificate & 11 CPD Accredited PDF Certificate, a tangible acknowledgement of their dedication and hard work. This certificate serves as a powerful tool in showcasing your newly acquired skills and knowledge to potential employers. So, why wait? Embark on this transformative learning journey today and unlock your potential with Diploma in Property Development at QLS Level 5! QLS Endorsed Course: Course 01: Diploma in Property Development at QLS Level 5 CPD QS Accredited Courses: Course 02: Portfolio Building for Property Course 03: Architectural Studies Course 04: Land Surveying Course 05: WELL Building Standard Course 06: CAD Designer Training Course 07: Construction Management Course 08: Construction Cost Estimation Course 09: Estate Agent Course 10: Property law Level 2 Course 11: Social Housing Management Course 12: Residential Property Sales Learning Outcomes Upon completion of the bundle, you will be able to: Acquire industry-relevant skills and up-to-date knowledge. Enhance critical thinking and problem-solving abilities. Gain a competitive edge in the job market with QLS-endorsed certification. Develop a comprehensive understanding of Property Development. Master practical application of theoretical concepts. Improve career prospects with CPD-accredited courses. The Diploma in Property Development at QLS Level 5 offers an unparalleled learning experience endorsed by the Quality Licence Scheme (QLS). This endorsement underlines the quality and depth of the courses, ensuring that your learning is recognised globally. The bundle includes 11 CPD-accredited courses, each meticulously designed to cater to your professional development needs. Whether you're looking to gain new skills, enhance existing ones, or pursue a complete career change, this bundle provides the tools and knowledge necessary to achieve your goals. The Quality Licence Scheme (QLS) endorsement further elevates your professional credibility, signalling to potential employers your commitment to excellence and continuous learning. The benefits of this course are manifold - from enhancing your resume with a QLS-endorsed certification to developing skills directly applicable to your job, positioning you for promotions, higher salary brackets, and a broader range of career opportunities. Embark on a journey of professional transformation with Diploma in Property Development at QLS Level 5 today and seize the opportunity to stand out in your career. Enrol in Property Development now and take the first step towards unlocking a world of potential and possibilities. Don't miss out on this chance to redefine your professional trajectory! Certificate of Achievement: QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field. The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters. Upon completion, learners will receive a Free Premium QLS Endorsed Hard Copy Certificate titled 'Diploma in Property Development at QLS Level 5' & 11 Free CPD Accredited PDF Certificates. These certificates serve to validate the completion of the course, the level achieved, and the QLS endorsement. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Diploma in Property Development at QLS Level 5 bundle is ideal for: Professionals seeking to enhance their skills and knowledge. Individuals aiming for career advancement or transition. Those seeking CPD-accredited certification for professional growth. Learners desiring a QLS-endorsed comprehensive learning experience. Requirements You are cordially invited to enroll in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Upon completing the Diploma in Property Development at QLS Level 5 course bundle, each offering promising prospects and competitive salary ranges. Whether you aspire to climb the corporate ladder in a managerial role, delve into the dynamic world of marketing, explore the intricacies of finance, or excel in the ever-evolving field of technology. Certificates CPD Quality Standard Certificate Digital certificate - Included Free 11 CPD Accredited PDF Certificates. QLS Endorsed Certificate Hard copy certificate - Included

Property Development at QLS Level 5 Diploma - 12 Courses Bundle
Delivered Online On Demand5 days
£49

Housing Officer Best Practices: Navigating Tenant Relations

4.3(43)

By John Academy

Elevate your expertise in housing management with our comprehensive course on 'Housing Officer Best Practices: Navigating Tenant Relations.' Learn the essentials of tenant screening, rent collection, property maintenance, and conflict resolution. Master the art of fostering positive tenant relations, ensuring compliance with legal standards, and creating thriving residential communities. Enroll now to become a proficient housing officer and enhance your skills in managing rental properties effectively.

Housing Officer Best Practices: Navigating Tenant Relations
Delivered Online On Demand
£24.99

Responsible Person (RP) Training Course

5.0(14)

By Training Express

This course offers an in-depth exploration of key areas within housing management, property legislation, land management, and property marketing. Designed for those aiming to build a solid foundation in the property sector, it covers essential topics such as social housing, property development, sales, and legal frameworks. Participants will gain valuable insights into managing contracts, document control, and the role of mortgage advising, all tailored to reflect current industry standards. The curriculum is thoughtfully structured to deliver relevant knowledge that supports effective decision-making and strategic planning in property-related roles. Through focused study on property marketing and negotiation, learners will develop an understanding of market dynamics and communication techniques essential to promoting and managing properties effectively. The course also delves into taxation, land management, and the legal environment governing residential and commercial property, providing a rounded perspective crucial for anyone involved in property management or development. This programme suits individuals seeking to enhance their expertise without the need for physical attendance, making it accessible and flexible for diverse learning needs. Key Features of Responsible Person Bundle CPD Accredited Responsible Person Course Instant PDF certificate Fully online, interactive Responsible Personcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Sign up today and start learning the skills you need to become a successful Responsible Person! Responsible Person (RP) Curriculum Course 01: Legionella Awareness Training Course 02: Quality Management Course 03: Good Manufacturing Practice (GMP) Course 04: Compliance and Risk Management Course Course 05: Safe Handling of Medicines Course 06: Pharmacology Course 07: Pharmacy Assistant Diploma Level 5 Course 08: Line Management Learning outcomes By the end of the course, you will be able to: Understand the role and responsibilities of an RP Identify and control the risks associated with the distribution of medicinal products Comply with all applicable regulations Apply the principles of quality management to the distribution of medicinal products Safely handle and store medicinal products Understand the pharmacology of medicinal products Manage a team of pharmacy technicians Accreditation This Responsible Person bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Responsible Person course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Responsible Person (RP) Training is ideal for: Pharmacists Pharmacy technicians Quality assurance professionals Anyone responsible for the distribution of medicinal products Requirements No prior degree or experience is required to enrol in this course. Career path Some related jobs that require This Responsible Person (RP) training include: Responsible Person (RP) Pharmacy Manager Quality Assurance Manager Regulatory Affairs Manager Compliance Officer Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included

Responsible Person (RP) Training Course
Delivered Online On Demand1 hour
£50

Housing Officer Essentials Course

5.0(2)

By Training Express

Housing Officer Essentials Course Overview The Housing Officer Essentials Course is your gateway to understanding the key responsibilities of a Housing Officer and their impact on the housing sector. Whether you're new to the field or looking to solidify your knowledge, this course offers a solid foundation. Covering the basics of tenancy management, customer service, and the legal aspects of housing, you'll gain an in-depth understanding of what it takes to support both tenants and landlords effectively. By the end of the course, you'll be well-equipped to handle day-to-day tasks with confidence. This course provides you with the tools needed to navigate the challenges of a Housing Officer role. You'll delve into areas like rent collection, property maintenance, and handling complaints, while also learning about the importance of communication and problem-solving. All of this is presented in a clear, easy-to-follow format, ensuring you gain the essential knowledge without unnecessary jargon. Get ready to take your first steps in housing management, armed with the insight you need to succeed in this vital sector. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Housing Officer - An Introduction Module 02: Choosing the Right Tenant Module 03: Rental Income and Arrears Management Module 04: Ensuring Maintenance and Safety Module 05: Tenant Participation Module 06: Anti-Social Behaviour and Housing Officer Module 07: Assessing Individual's Need for Housing Learning Outcomes: Develop tenant selection expertise. Master rental income and arrears management. Ensure property maintenance and safety. Promote tenant engagement and participation. Tackle anti-social behaviour effectively. Assess individuals' housing needs accurately. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Housing Officers Housing and Community Support Professionals Social Workers Property Managers Local Government Employees Community Advocates Those Seeking a Career in Social Housing Individuals Committed to Community Welfare Career path Housing Officer Property Manager Social Housing Manager Community Support Worker Local Authority Housing Specialist Tenancy Support Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Housing Officer Essentials Course
Delivered Online On Demand1 hour
£12

Level 3 Award in Housing Practice - CPD Certified

By Wise Campus

Housing Practice: Level 3 Award in Housing Practice Are you seeking to advance your career in this field? Look no further! We have designed a Level 3 Award in Housing Practice course which will provide you with the necessary skills and knowledge. The Level 3 Award in Housing Practice course will teach you how to deliver affordable housing services. This Level 3 Award in Housing Practice course is helpful for learning about equality and diversity in housing. Also, the Level 3 Award in Housing Practice course provides an opportunity for professional practice skills for housing. Enrol in the Level 3 Award in Housing Practice course to open up the opportunity to a rewarding profession. Learning Outcome of Level 3 Award in Housing Practice After completing the Level 3 Award in Housing Practice course, learners will know about: Delivery of affordable housing services from the Level 3 Award in Housing Practice. The Level 3 Award in Housing Practice teaches equality and diversity in housing. Learners will get the opportunity for professional practice skills for housing from this Level 3 Award in Housing Practice course. Special Offers of this Housing Practice: Level 3 Award in Housing Practice Course This Housing Practice: Level 3 Award in Housing Practice Course includes a FREE PDF Certificate Lifetime access to this Housing Practice: Level 3 Award in Housing Practice Course Instant access to this Housing Practice: Level 3 Award in Housing Practice Course Get FREE Tutor Support to this Housing Practice: Level 3 Award in Housing Practice Course Housing Practice: Level 3 Award in Housing Practice Unlock your potential in the housing sector with our Housing Practice: Level 3 Award in Housing Practice course. This program will equip you with the essential skills to deliver affordable housing services efficiently. The Housing Practice: Level 3 Award in Housing Practice also focuses on equality and diversity, ensuring that you can meet the needs of all communities. Additionally, this Housing Practice: Level 3 Award in Housing Practice offers valuable professional practice skills to advance your career in housing management. Enroll in the Housing Practice: Level 3 Award in Housing Practice today and take a step toward a rewarding career in housing! Who is this course for? Housing Practice: Level 3 Award in Housing Practice This Level 3 Award in Housing Practice course is perfect for aspiring housing professionals, current housing practitioners or any career changers. Requirements Housing Practice: Level 3 Award in Housing Practice To enrol in this Housing Practice: Level 3 Award in Housing Practice Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Housing Practice: Level 3 Award in Housing Practice Course. Be energetic and self-motivated to complete our Housing Practice: Level 3 Award in Housing Practice Course. Basic computer Skill is required to complete our Housing Practice: Level 3 Award in Housing Practice Course. If you want to enrol in our Level 3 Award in Housing Practice Course, you must be at least 15 years old. Career path Housing Practice: Level 3 Award in Housing Practice With the help of our Housing Practice: Level 3 Award in Housing Practice course, you may get highly sought-after abilities that can propel your career forward and open up new opportunities.

Level 3 Award in Housing Practice - CPD Certified
Delivered Online On Demand42 minutes
£12

Educators matching "Housing Management"

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IOMH - Institute of Mental Health

iomh - institute of mental health

London

The IOMH - Institute of Mental Health [https://iomh.co.uk/]is dedicated to empowering individuals to unlock their full potential and thrive in multiple areas of life. Whether you're seeking personal growth, professional development, or support in overcoming life's challenges, we have the resources and expertise to guide you on your transformative journey. Our Vision At the IOMH (Institute of Mental Health), we envision a world where every person is inspired to embrace change, overcome obstacles, motivate others, and find hope in the face of adversity. We believe that through education and support, individuals can tap into their inner strength and create meaningful transformations in all aspects of life. Our Mission Our mission is to break barriers and ignite the spark of possibility within you. We are committed to offering a diverse range of courses and programs that encompass various niches, allowing you to explore and excel in multiple areas of interest. Our skillfully crafted content, designed by specialists, provides you with the knowledge and skills you need to become a well-rounded and empowered individual. WHAT WE OFFER * Expert-Curated Courses: Our courses are developed by industry-leading experts. * Fully Accredited Courses and Study Materials: Ensure quality and credibility. * Business Team Training: Tailor-made programs for corporate teams. * Affordable Subscriptions: Flexible payment options to suit your budget. * Accredited Certifications: Validate your skills and expertise. * New Courses Monthly: Stay updated with the latest trends. * Flexible Learning: Learn at your own pace and convenience. * 24/7 Support: Dedicated assistance whenever you need it. OUR VISION AT THE IOMH (INSTITUTE OF MENTAL HEALTH), WE ENVISION A WORLD WHERE EVERY PERSON IS INSPIRED TO EMBRACE CHANGE, OVERCOME OBSTACLES, MOTIVATE OTHERS, AND FIND HOPE IN THE FACE OF ADVERSITY. WE BELIEVE THAT THROUGH EDUCATION AND SUPPORT, INDIVIDUALS CAN TAP INTO THEIR INNER STRENGTH AND CREATE MEANINGFUL TRANSFORMATIONS IN ALL ASPECTS OF LIFE. OUR VISION AT THE IOMH (INSTITUTE OF MENTAL HEALTH), WE ENVISION A WORLD WHERE EVERY PERSON IS INSPIRED TO EMBRACE CHANGE, OVERCOME OBSTACLES, MOTIVATE OTHERS, AND FIND HOPE IN THE FACE OF ADVERSITY. WE BELIEVE THAT THROUGH EDUCATION AND SUPPORT, INDIVIDUALS CAN TAP INTO THEIR INNER STRENGTH AND CREATE MEANINGFUL TRANSFORMATIONS IN ALL ASPECTS OF LIFE.

Wrexham Foyer

wrexham foyer

Denbighshire,

In this document the expression ‘we’ refers to, ClwydAlyn Housing Limited, Tir Tai Limited, PenArian Limited and Tai Elwy Limited, that provides housing and related services across North Wales. Each entity is the controller of its own personal data although data may be processed by other Group members on its behalf This privacy notice sets out how ClwydAlyn collects and uses information about you. Please read this privacy notice carefully to understand how we will use your personal information. If you have any questions or queries in relation to this privacy notice, you can contact our Data Protection Officer at: datacontroller@clwydalyn.co.uk 72 Ffordd William Morgan, St Asaph Business Park, St Asaph, Denbighshire, LL17 0JD 0800 1835757 (freephone from a landline) or 01745 536800 This privacy notice explains: What information we may collect about you How we use your information Contacting you Sharing your information Our legal basis for collecting, holding and using your information Security and storage of your information Your rights 1.What information we may collect about you The information we collect about you depends on why we are dealing with you. For example, if you make a housing application or become one of our tenants, we will need more information from you than if you are merely making an enquiry. We may collect the information about you in the following circumstances: If you call our Contact Centre When you call our contact centre we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness. We record calls for training and monitoring purposes. Additionally, our call handlers will make a record of your call in order to manage your query. We may need to share information with other organisations within or outside ClwydAlyn in order to respond to your call, for example so that we can organise maintenance or repairs or other support. We will usually tell you if it is necessary for us to pass information on to other organisations. If you email us Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. If you make a complaint to us When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. If a complainant doesn’t want information identifying him or her to be disclosed to any person that the complaint is about, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide. If you use our services We hold the details of the people who request and use our services so that we can provide these services and for other closely related purposes. For example, we use information about our service users to develop and improve our services and to make sure we are delivering services to different groups fairly. If you apply for housing or become a tenant, there is certain information that we require in order to process your application and manage your tenancy. If you do not provide us with this information, we will not be able to progress your application. When you visit our websites We automatically collect certain information when you visit one of our websites. Please see Use of Cookies below for more information about this. When you use our customer portal, you are able to view information held in our housing management system, including personal details, account statements, tenancy information, repair history and pay your rent / service charges. Please note that we use a third party provider, Verseone to support our customer portal. Information we receive from others We work closely with other organisations, such as local councils, police forces, voluntary sector organisations, other housing providers and our contractors, and we may receive information about you from them. If you visit our premises We may ask you to sign in and out if you visit staff or residents at our premises. Access is controlled for the purposes of building and occupant security. Access is recorded to assist with fire and other evacuation procedures. Furthermore, your image may be captured on CCTV to monitor and collect visual images for the purpose of security and the prevention and detection of crime. If you use our Wi-Fi or computer to access our IT systems, access and activity may be monitored to prevent misuse of Group property, according to our IS Corporate policies. Job applicants When individuals apply to work for us, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed; it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it. If you are a member of one of our Boards, Committees or Panels We may ask for personal details for managing and statistical purposes. 2.How we use your information We process your personal information primarily in connection with managing our housing services. If you are a tenant, this includes managing your tenancy and dealing with any applications, queries or complaints that you make. Examples of how we use your information include: to confirm your identity to assess your suitability to access any of our services to manage your tenancy, care or support to ensure our properties are appropriately maintained and in accordance with legal obligations, such as periodic gas safety checks to notify you about important changes to our services to let you know about other relevant services, both ours and those of other parties whose products and services we have agreed should be made available to you (see the section below on 'Contacting you' for more information about this) to update and correct our records to carry out statistical and market analyses, including benchmarking exercises, to enable us to understand you better and improve our services, and in accordance with our operating Regulations to develop, test and improve our systems to ensure that content of our website is presented in the most effective manner for you and for your computer to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes to comply with other legal obligations, such as Health and Safety laws or safeguarding vulnerable people We may combine information we receive from other sources with information you give to us for the purposes set out above (depending on the types of information we receive). 3.Contacting you We will use your contact information to send you important information via letters, emails, text messages, or otherwise to telephone you. We may record telephone calls for security and training purposes. We may use the information we hold about you in order to provide you with information about our services which we feel may interest you. You can opt out of receiving marketing communications at any time, although please note that we will continue to send you important messages about your tenancy. If you have changed your mind about being contacted for marketing purposes, please contact our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800 to update your preferences. 4.Sharing your information We do not sell your information to any third party, but in certain limited circumstances we may disclose your personal information to: any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985; and/or other third parties in the following circumstances: if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply our terms and conditions and other agreements; to protect the rights, property, or safety of ClwydAlyn, our customers, or others; to investigate or prevent a crime. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; to obtain any professional advice; and/or with your consent. 5.Our legal basis for collecting, holding and using your information Data protection law sets out various lawful legal bases (or ‘conditions’) which allow us to collect, hold and use your personal information: Where you have entered into a contract or contracts with us, we may need to use your information to provide you with our services. An example of this is where you have a tenancy with us. Where we are under a legal obligation which requires us to process your personal information. For example, notifications of Health and Safety incidents. We will sometimes use your personal information based upon your consent. We will always tell you where this is the case and ask you to agree before we process your information. An example of using your personal information with your consent is publishing your image as part of a photograph on our website. Finally, sometimes it is necessary to process your personal information for the purposes of our own legitimate interests. We will only do so where these interests are not overridden by the interests and fundamental rights or the freedoms of the individuals concerned. An example of this is when we may contact you about your experience of contacting our Customer Services Team or a recent repair to your property. Data protection law recognises certain "special categories" of personal information, which is information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for uniquely identifying a person, information concerning health, and information concerning a person's sex life or sexual orientation. Information about criminal offences and records is placed in a similar category. These special categories of personal information are considered particularly sensitive and so we will only collect and use this information where you have given us your explicit consent or where we consider it necessary to do so. 6.Security and storage of your personal information The information about you that we collect may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We will generally keep personal information about you no longer than is needed for as per our Retention Policy. 7.Your rights You have the right to request from us access to your own personal information. This is sometimes known as a 'subject access request'. You also have the right to ask us not to process your personal data for direct marketing purposes. We will tell you if we intend to use your data for this purpose or if we intend to disclose your information to any third party for this purpose. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800. From 25 May 2018, you will have additional rights to request from us: That any inaccurate information we hold about you is corrected That your information is deleted That we stop using your personal information for certain purposes That your information is provided to you in a portable format That decisions about you are not made by wholly automated means Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request. We will tell you if this is the case. If you choose to make a request to us, we will aim to respond to you within one month. We will not charge a fee for dealing with your request.