47224 Courses near Greater London delivered On Demand

Learn Italian by enrolling in our most recommended Beginners Italian Course. In this course, you'll get a comprehensive introduction to Italian grammar and vocabulary in the most entertaining and comprehensive guide to mind. This course begins with the pronunciation tutorial, following with valuable lessons on the vowel sounds, as well as the pronunciation. You'll learn the Italian grammar, and each step by step modules will teach you the basic vocabulary as well as examples on more advanced topics like food, school, vacations, media, jobs and much more. By the time you complete this course, you'll be able to reach a degree where you can have general conversations with native speakers in Italian. What Will I Learn? Learn Italian in simple, bite sized chunks. Perfect for the complete beginner with no Italian knowledge. Be more than just an average tourist when travelling to Italian speaking countries. Speak from the very first lesson. Build your own sentences without memorisation. Complete lessons in 3 minute chunks - perfect for the busy learner. Learn words and phrases that you can use immediately. Who is the target audience? You really want to learn to speak Italian in a very simple and very quick way. You are going to spend a holiday/vacation in Italy or another Italian speaking country. You have failed to learn Italian in the past but really want to give it one more go. You have no experience with Italian but you would like to learn fast. You have always wanted to learn a new language but you are very busy and can never find the time.   Introduction Introduction 00:05:00 Lesson: 01 Lesson 1a 00:03:00 Lesson 1b 00:04:00 Lesson 1c 00:04:00 Lesson 1d 00:04:00 Lesson: 02 Lesson 2a 00:03:00 Lesson 2b 00:04:00 Lesson 2c 00:03:00 Lesson 2d 00:03:00 Lesson 2e 00:04:00 Lesson: 03 Lesson 3a 00:03:00 Lesson 3b 00:03:00 Lesson 3c 00:03:00 Lesson 3d 00:03:00 Lesson 3e 00:05:00 Lesson 3f 00:04:00 Lesson: 04 Lesson 4a 00:03:00 Lesson 4b 00:03:00 Lesson 4c 00:03:00 Lesson 4d 00:03:00 Lesson 4e 00:03:00 Lesson 4f 00:03:00 Lesson 4g 00:05:00 Lesson: 05 Lesson 5a 00:03:00 Lesson 5b 00:03:00 Lesson 5c 00:03:00 Lesson 5d 00:30:00 Lesson 5e 00:03:00 Lesson 5f 00:03:00 Lesson 5g 00:03:00 Lesson 5h 00:03:00 Lesson 5i 00:03:00 Lesson 5j 00:04:00 Lesson: 06 Lesson 6a 00:03:00 Lesson 6b 00:03:00 Lesson 6c 00:03:00 Lesson 6d 00:03:00 Lesson 6e 00:03:00 Lesson 6f 00:03:00 Lesson 6g 00:05:00 Lesson: 07 Lesson 7a 00:03:00 Lesson 7b 00:03:00 Lesson 7c 00:03:00 Lesson 7d 00:03:00 Lesson 7e 00:03:00 Lesson 7f 00:03:00 Lesson 7g 00:03:00 Lesson 7h 00:04:00 Lesson: 08 Lesson 8a 00:03:00 Lesson 8b 00:03:00 Lesson 8c 00:03:00 Lesson 8d 00:04:00 Lesson 8e 00:03:00 Lesson 8f 00:03:00 Lesson 8g 00:03:00 Lesson 8h 00:03:00 Lesson 8i 00:04:00 Lesson 8j 00:03:00 Lesson 8k 00:03:00 Lesson 8l 00:03:00 Lesson 8m 00:03:00 Lesson 8n 00:04:00 Lesson: 09 Lesson 9a 00:03:00 Lesson 9b 00:03:00 Lesson 9c 00:03:00 Lesson 9d 00:03:00 Lesson 9e 00:03:00 Lesson 9f 00:03:00 Lesson 9g 00:04:00 Resource Resource - Beginners Italian Course 00:30:00 Course Certification

Learn the strategies of speeding up your success with proper sales funnel methods. Enroll in the Sales Funnel Phases course and become a Sales funnel PRO with the step-by-step guide. Sales Funnel, also known as purchase funnel, is the visual representation of the customers' towards the purchase of a product or service. The model also depicts the sales process from awareness to action. The course teaches you the step by step process of creating a sales funnel. The various building blocks of a sales funnel and the techniques of putting different building blocks together will be discussed in the course. The course shows you the right ways of communication with your audience when they subscribe. Apart from these, the course illustrates the methods of using break-even sales funnel for creating a giant list of buyers. You will know how to offer proper up-sells, down-sells, and cross-sells. Shortly, you will understand the entire funnel-creation process and able to create sales funnel for your business. Who is the target audience? Online Marketers Sales Funnel Builders Affiliate Marketers Entreprenuers Whether you own your own product or affiliate for someone else's - it's ok! Requirements You should know how to use a computer at a beginner level Module: 01 Introduction 00:02:00 7 Phases & 33 Steps Overview 00:01:00 7 Phases of A Sales Funnel 00:14:00 Pre-Frame Bridge Phase 00:19:00 Module: 02 Bridge Page 00:05:00 Qualify Subscribers Phase 00:07:00 Qualify Buyers Phase 00:19:00 ID Buyers in Heat Phase (1) 00:10:00 Age & Ascend Phase 00:05:00 Change The Selling Environment Phase 00:06:00 Course Certification

If you want to learn vector graphics and want to create unique vector 2D game assets, this Vector Game Art Creation course is for you. This course will make you qualified to create characters, platforms, buttons, and simple animations for mobile games. Inkspace is a free vector graphics program which is helpful in creating all the game art needed to create a 2D mobile game. Throughout this Vector Game Art Creation course, you'll learn how to use this free design tool and create much more than just game art. This course will also give you the chance to use and experiment with 30+ unique elements in games.  Take this game art course today and equip yourself with the essential skills to make tremendous graphics with this free program. What you'll learn create characters, platforms, buttons and simple animations for your mobile game! Create quality game graphics, that can sell on online marketplaces! create 2d game graphics suitable for Yoyo games Game Maker, Gamesalad, unity 2d or any other program! use the free design tool Inkscape and create much more than just game art Requirements You will need Inkscape (download it for free!) Who this course is for: This course is for you, if you want to create your own game and keep a low budget. This course will help you create all 2d game graphics you might need! This course is not about 3d and won't help you develop and build your game. But it will help you make some awesome graphics with a free program! Welcome to Inkscape Introduction FREE 00:02:00 The user interface 00:03:00 Drawing in Inkscape Drawing your first object 00:07:00 Working with multiple objects 00:07:00 Colors in Inkscape 00:06:00 Path operations - creating simple shapes 00:09:00 Gradients and groups 00:11:00 Modify path - the best way refine your objects 00:09:00 Use what you learned draw a bomb in Inkscape 00:09:00 Exporting Export bitmap image 00:07:00 How and why to save to SVG 00:03:00 GUI elements - Creating buttons First step - learn the text tool 00:06:00 Align and distribute 00:05:00 Button states 00:05:00 Buton variations 00:17:00 Creating Platforms Design a basic platform 00:08:00 Tiling platforms 00:09:00 Platform mutations 00:08:00 Design and animate game characters Draw and move a character or a top down shooter 00:09:00 Design a a game hero! 00:11:00 Character poses 00:11:00 Practice animation The blob! 00:14:00 Set up and understand a more complex walk cycle 00:14:00 Finish the walk cycle 00:09:00 Backgrounds for your game Understanding backgrounds 00:05:00 Tiling backgrounds 00:14:00 Add foreground elements 00:20:00 Bacground variations 00:17:00 More tips and tricks Modularity - be more creative and efficient 00:11:00 Bonus lecture 00:01:00 Additional Material Resource Files: Vector Game Art Creation 00:00:00

Emergencies occur when they are least expected. Effective emergency planning is the key to surviving natural and man-made disasters. Risk analysis and the formulation of a comprehensive plan, followed by a vigorous and continuing testing program, are essential elements to surviving an emergency.  The Emergency Planning Course is designed to ensure that those with an Emergency Planning remit within their organisation have the knowledge, skills and confidence to be able to carry out their role to best practice standards. This Emergency Planning Course on the necessary management skills required to implement emergency systems and procedures in the event of an emergency situation arising. This course was specifically created to address Emergency preparedness under existing state, SARA Title III, and OSHA regulations. Topics covered include threat assessment, risk analysis, formulating the plan, staffing the emergency operations center (EOC), coordinating with supporting agencies, the importance of continuing liaison, managing an actual incident, and conducting an effective follow-up analysis. Various actual case studies are discussed. What Will I Learn? How to plan for emergencies at a venue Create emergency procedures The importance of training and drills in getting a venue emergency ready Requirements Be able to understand key concepts Be willing to add to learning by using the additional resources provided Introduction Introduction FREE 00:03:00 Who are We? 00:04:00 Who is This Course For 00:02:00 Why Have an Emergency Management Plan? 00:06:00 Emergency Planning Committee (EPC) Introduction 00:05:00 Emergency Plan and Procedures Emergency Identification and Analysis 00:06:00 Potential Emergencies for Venues. Let's start with Fire 00:05:00 Internal Threats, Visitors and Bomb Threats 00:09:00 Suspect Items 00:02:00 Active Shooter 00:06:00 Crowd-Related Emergencies 00:09:00 Terrorism 00:07:00 Structure of the Emergency Plan and Emergency Response Procedures 00:02:00 Evacuation Diagram 00:02:00 Distribution of the Emergency Plan and Procedures 00:04:00 Review and Routine Servicing 00:01:00 Key Considerations for our Emergency Response Procedures Introduction and Required Procedures 00:04:00 Notification, Communication, Media, Social Media, Control & Coordination 00:10:00 Children and Emergency Response Equipment 00:04:00 Evacuation Options, Routes & Assembly Areas 00:05:00 First Aid, Lifts & Escalators 00:01:00 Occupants and Visitors with a Disability 00:03:00 Other Considerations 00:06:00 Emergency Control Organisation Emergency Control Organisation 00:04:00 Selection Criteria for ECO Members, Roles, Identification and Indemnity 00:03:00 Who will make a good Chief Warden? 00:06:00 Training and Response Exercises EPC and ECO Training 00:05:00 Occupants, Visitors, Skill Retention & Training Materials 00:04:00 Emergency Response Exercises or 'Drills' 00:08:00 Wrap Up Wrap Up 00:02:00 Course Certification

Gestalt Therapy is a psychotherapeutic approach developed by Fritz Perls. The therapy guides the clients to focus on the present and understand what is happening in their lives right now, rather than what they may perceive to be happening based on past experience. The therapy often uses role-playing to aid the resolution of past conflicts. The Gestalt Therapy Certificate course focuses on the Gestalt Therapy and teaches you how to use Gestalt approach in the psychotherapy work. The course illustrates the necessity of using experiments in therapy sessions. You will explore the several methods and techniques used by the global Gestalt therapist for treating patients such as 'Empty Chair Technique' or 'Repetition & Exaggeration', Mindfulness' approach, etc. You will learn how to work with couples and groups. What Will I Learn? Use Gestalt approach in the psychotherapy work Apply several techniques used by Gestalt therapists globally Work with people in therapy settings Requirements Your interest in psychotherapy, psychology or counselling Introduction About the Instructor FREE 00:03:00 About the Course FREE 00:05:00 What is Psychotherapy FREE 00:10:00 Introduction to Gestalt Therapy What is Gestalt Therapy 00:09:00 The origins of Gestalt Approach 00:12:00 Psychoanalysis & Gestalt approach 00:09:00 Forms of Psychotherapy 00:11:00 Therapeutic Relationship in Gestalt therapy 00:11:00 Philosophy and Principles in Gestalt Therapy The 'Self' in Gestalt therapy 00:09:00 Gestalt 'Present' Awareness 00:10:00 The concept of 'Respect' 00:06:00 The concept of 'Social Responsibility' 00:07:00 The Concept of 'Relationship' in Gestalt 00:08:00 Phenomenological Method 00:06:00 The Essence & Principles Dialogical Relationship 00:06:00 Field Theoretical strategies 00:07:00 Experimental Freedom 00:06:00 The Theory of Change 00:09:00 The concept of 'Mindfulness' 00:11:00 Gestalt Therapy Techniques Exercise and Experiments 00:05:00 The Empty Chair Technique 00:09:00 Discussing 'dreams' (Dream Work) 00:10:00 Exaggeration & Repetition 00:05:00 Guided Imagery and Fantasy 00:11:00 Suppressive Techniques 00:09:00 Working with 'Unfinished Business' 00:09:00 Forms & Methods of Therapy Working with Couples 00:10:00 Working with Groups 00:06:00 Pros & Cons of Gestalt Therapy The Strengths of Gestalt approach 00:04:00 Critiques & Limitations 00:05:00 Thank You and Good Bye! 00:02:00 Mock Exam Mock Exam- Gestalt Therapy Certificate 00:20:00 Final Exam Final Exam- Gestalt Therapy Certificate 00:20:00

Description As long as I can remember I have always loved cartoons. I really could not put my comics down following the adventures of the characters in the 'Beano', 'The Dandy', 'The Eagle' and the countless American comics I used to buy then swap with my friends. So it was inevitable that as I was quite good at drawing I would copy many of the subjects and even invent my own. I am convinced that my early drawing skills were learnt drawing these wonderful fun characters, it has led me on to where I am today and they will work for you too. Although there are set plans to follow drawing the cartoons shown in these lessons, there are freehand skills to learn. By learning these basic techniques it will greatly improve your overall freehand experience when drawing the more exacting subjects like animals, landscapes and portraits. With each cartoon, you'll get a reference sheet where you can copy the dimensions and replicate what you see with the help of the videos. What you'll learn Have a set of fun cartoons they can be proud of Understand the techniques for drawing freehand cartoons Learn how to use colouring pencils to colour cartoons effectively Apply the techniques learned to create their own cartoons Requirements B or 2B Graphite Pencil Pencil Eraser Paper Ruler (a rolling ruler is ideal) Colouring Pencils (Colin uses Albrecht Durer by Faber-Castell) Pen (Optional, for inking your cartoons - Colin uses a Faber-Castell Pitt Superfine Point Black Pen) George the Dog Cartoon - George 00:27:00 Mitsie the Cat Cartoon - Mitsie 00:22:00 Harry the Hare Cartoon - Harry 00:32:00 Marty Mouse Cartoon - Marty 00:25:00 Max the Cat Cartoon - Max 00:30:00 Silly Bullie Cartoon - Silly Bullie 00:28:00 Patch the Dog Cartoon - Patch 00:24:00 Patch, Max & Marty Cartoon - Patch, Max and Marty 00:46:00 Chipper the Bird Cartoon - Chipper 00:26:00 Benny the Bear Cartoon - Benny 00:30:00 Atlanta the Mermaid Cartoon - Atlanta 00:29:00 Douglas the Turtle Cartoon - Douglas 00:31:00 Colouring Douglas 00:29:00 Fifi Vinegar Jones Cartoon - Fifi Vinegar Jones 00:32:00 Colouring Fifi 00:27:00 Nell the Elephant Nell the Elephant 00:35:00 Colouring Nell 00:24:00 Mick the Monkey Mick the Monkey 00:35:00 Colouring Mick 00:13:00

The course is everyone who aims to become an entrepreneur or self-employed and is comfortable working around animals. Explore all the opportunities lying in the pet care business and become the owner of a successful business. The course trains you in grooming, bathing, day-caring, walking or even sitting the pets like a professional in providing services to your clients. In addition to that you get to explore how to start a Pet business, the fundamentals of operating a pet care center, the ethics in serving your clients and strategies to have them keep coming back, and some other relevant general business training. The program also introduces the essential license and policies related to the business to you and various methods of pet business marketing. Transform your enthusiasm into encouragement through the extensive training by Pet Business Certificate (UK) today! What you'll learn After completing the course you will be well prepared to start planning for your new pet business. Requirements No previous knowledge required. Who this course is for: This course is perfect for anyone wishing to set up and run their own professional pet business in the UK. Introduction Introduction 00:06:00 Legal Requirements Legal Requirements 00:37:00 Running Your Own Business Running Your Own Business 00:16:00 Marketing Marketing 00:16:00 Setting Your Prices Setting Your Prices 00:11:00 Business Costs Business Costs 00:08:00 Forms & Record Keeping Forms & Record Keeping 00:15:00 Pre-Service Visit Pre-Service Visit 00:07:00 Difficulties & Challenges Difficulties & Challenges 00:17:00 Course Certification

From which colors and paint to which paper,I will start at the very beginning,I will assume that you know absolutely nothing about watercolor painting.At the end of this course you will be confident enough to create a beautiful watercolor sky landscape,frame it and hang it on your wall or give it as a totally unique gift to friends or family. You will also be skilled enough to tackle my other courses Using real time videos you will be taken,step by step through the basics of watercolor painting. Right at the start of the course I will go through your tools and then we will get straight into mixing color on the page,this lesson will explain which colors make which,we only use 4 colors in this course so we wont get confused,you will be amazed at how many colors can be made from just 4. In fact,throughout all my courses I only ever use a maximum 8 colors! There is a short section on your pencil,rubber and masking fluid,these are dealt with more in later courses. There is much use of my Hake brush through this course and I cant express to you how good this brush is,they are really inexpensive and I have had mine for about 15 years,it is still going strong. It does take practice but remember you can always go back and start again at the beginning of course,believe me it is worth the effort. Also remember there is a half hour video dedicated solely to the hake,if you like you can watch this video on preview, if that video does not convince you nothing will. The second painting we do in this course is simply a wash excercise which we turn into a landscape,again we practice washes with the HAKE and also discover that the hake can draw trees and leaves. In our final painting we depict a scene from just up the road where I live in North Wales,the mountains in the distance,the sky,the midground and the foreground. Dont worry if as a beginner this all sounds too much,I take you right through every stage,the results some of my students get are absolutely superb and so will you. What you'll learn Produce your own watercolor painting of a beautiful sky landscape,using methods I have developed over 30 years of painting. Confidently lay down clear water washes and color washes and let them dry properly You will be able to mix colors on your paper and mix colors on your pallet You will understand composition,that is the way a picture is constructed so it looks right,there are simple secrets which all artists use to make us like their work such as the golden section There is a half hour video devoted to the HAKE brush,this shows you by painting a full picture using only the HAKE everything you need to know about it,you will come to love your HAKE,see the free preview video. Feel confident enough to tackle my other,more advanced courses, There is very little drawing involved here,the little bit that there is will introduce you to your pencil and putty rubber. We will also approach art masking fluid,this is dealt with more in other courses,but you will make a start on this fantastic part of watercolour. Requirements Absolutely no experience required,the first free video preview will explain which materials will be required I use a 1 inch HAKE brush in most of my tutorials, these can be bought for about $5.00 US and are available worldwide I use student colors in five or eight ml tubes, student colors are more than half the price of Artists colors and look just as nice In this tutorial we use only 4 colors,these are lemon yellow, ultramarine (blue),alizarin crimson (red) and paynes grey. I use just two other brushes,a number 1 rigger brush and a number 6 round brush,something similar is fine. I use A three watercolor card,mine is called Bockingford but the important thing is the weight of the card,you should get one hundred and forty pound or 300 gsm,this figure is always on the front of the pad or in the description on line. misc, other things,a roll of one inch masking tape,a board to stick your paper to and a soft pencil and putty rubber,all the equipment needed is available to buy online or from your local art supply shop. Introduction, Materials needed to paint a beautiful sky in watercolours Introduction to this course 00:06:00 Get support 00:05:00 Tools needed for my courses 00:01:00 Tools discussed 00:12:00 Watercolor foundation course Lesson 1 00:13:00 Summary of the first video lesson 00:05:00 Understanding The Golden section and aerial perspective, Washes and Hake brush Watercolor foundation course Lesson 2 00:16:00 Summary of the second section 00:05:00 Painting Full washes, turn your practice into a painting Watercolor foundation course Lesson 3 00:20:00 Pencils, sketching, putty rubber, masking tape and masking fluid the basics Watercolor foundation course Lesson 4 00:07:00 Painting your own watercolour sky and landscape Watercolor foundation course Lesson 5 00:10:00 Watercolor foundation course Lesson 5a 00:11:00 Watercolor foundation course Lesson 5b 00:13:00 Course Summary 00:05:00 My 7 color palette Sorted Part 1 00:08:00 Part 2 00:20:00 Part 3 00:10:00 Part 4 00:07:00 Part 5 00:06:00 Part 6 00:04:00 In depth equipment and material lectures The Hake Brush Sorted 00:27:00 bonus lecture 00:02:00

Use Aromatherapy Essential Oils on Acupressure Points to Reduce Stress Levels and Feel Happier and Healthier Emotionally. In aromatherapy acupressure, you create a synergistic effect by selecting an aromatherapy essential oil that possesses the same function as the acupressure points to create an incredibly powerful healing technique that balances the body, mind and spirit. Aromatherapy acupressure is a gentle, safe and profoundly effective treatment modality that combines the energetic healing qualities of aromatherapy essential oils with specific acupressure points in order to trigger energetic changes in the individual that will bring the person back to a state of emotional balance. What you'll learn By the end of this aromatherapy acupressure course, you will have a deep understanding of how to apply aromatherapy essential oils to specific acupressure points on the body to create a very powerful synergistic effect to help emotional imbalances. You will learn how to combine the benefits of aromatherapy essential oils and their incredible healing qualities and then use them on the acupressure points that are the best on the body for that particular emotional imbalance. Studies have shown that using aromatherapy can be very powerful by itself to treat emotional imbalances. Likewise, acupressure that is 5,000 years old is also incredibly beneficial. However, studies have shown that using acupressure AND aromatherapy on the same point gives better results that one or the other. You will learn how to blend the aromatherapy oils by using their notes to make calming blends or stimulating blends and then apply them therapeutically. For example: If you are feeling run down or exhausted, then you will learn the best energizing acupressure points on the body and what are the best stimulating essential oils to use on those points. You will also learn the Traditional Chinese Medicine approach to emotional wellbeing and why their holistic approach works so well to keep people in a more balanced state not physically and emotionally. Who is this Course for? This Aromatherapy Acupressure For Emotional Wellbeing course is perfect for people who are interested in Relief their pain with this traditional Chinese healing treatment. No prior knowledge acupressure is required. This course will equip them with the knowledge of these healing treatments that will help them conduct the treatment on their family, friends, and as well as clients if they want to practice Aromatherapy and Acupressure professionally. Requirements  You will need to have some aromatherapy essential oils for this course. The methods have been kept as simple as possible for you so that you do not need to buy lots of them. You will also need a carrier oil to mix them with, but that can be anything from sweet almond massage oil to olive oil that you have in the kitchen.  Aromatherapy Acupressure For Emotional Wellbeing course is fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time, without any kind of limitation. This course requires no qualifications and is great for you if you are enthusiastic about learning the ancient healing treatment. A desire to learn more about acupressure methods will help. Career Path You will be ready to enter the relevant job market after completing this course and will be equipped with the necessary knowledge and skills required to succeed in operate as an aromatherapy and acupressure therapist. This course is designed for people that love the healing powers of aromatherapy and essential oils, and also acupressure. This is a superb way to effectively treat yourself or your clients, family, and friends. The course will also enhance the qualifications of practising therapists by introducing them with newer forms of treatments. All of our courses are CPD and IAO accredited, so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction The best of both worlds FREE 00:02:00 How to Use This Course FREE 00:02:00 Dilution Rates 00:05:00 Diffusers, Inhaler Tubes and More 00:03:00 Safety with Essential Oils 00:02:00 An Important Word About Your Essential Oil Shelf Life 00:02:00 TCM and the Emotions 00:03:00 How to Treat Yourself And/Or Your Clients, Family and Friends 00:06:00 Should I Press All of the Points? 00:01:00 Blending by the Notes 00:02:00 A List of Soothing and Stimulating Essential Oils for You 00:02:00 Great News If You Are a Therapist as Well! 00:01:00 If You Are Really Struggling Emotionally 00:01:00 Emotional Conditions How to Improve Your Focus, Concentration and Memory 00:17:00 Worry 00:11:00 Fear/Phobias 00:10:00 Anger 00:10:00 Insomnia 00:08:00 Depression (Mild) 00:09:00 Stress/Irritation/Frustration 00:09:00 Fatigue/Exhaustion 00:07:00 Happiness/Joy/Positivity 00:04:00 Anxiety/Panic Attacks 00:05:00 Grief/Loss 00:04:00 A Word About What to Do If You Get Massages 00:03:00 Addiction 00:04:00 Something Special That You Can Do for Your Clients 00:02:00 Your Emergency Rescue Remedy Points and Essential Oils Your Rescue Remedy Points and Essential Oils 00:02:00 What to Do When You Need to Become More Relaxed 00:03:00 What you need to do when you need more energy, have more focus and concentration 00:04:00 Resources Resources - Aromatherapy Acupressure For Emotional Wellbeing 00:00:00 Congratulations! Congratulations and Thank You Very Much! 00:01:00

Course Overview Learn the secrets to successful telephone customer service and kickstart your career as Call Centre Representative, with this video-guided training course. This Online Call Centre Training Course is designed to provide learners with the skills they'll need to speak like a star, handle difficult customers, train employees, and carry out other essential call centre duties. Through case studies and video lessons, you will learn how to improve your telephone etiquette, with tips and techniques for handling complaints, leaving voicemail messages, and managing inbound/outbound calls. You'll also learn some useful strategies for minimising phone distractions to maintain a high standard of customer service at all times. By the end of this course, you will have an excellent understanding of the principles of proper phone language, as well as the skills to maintain high customer satisfaction by developing proper phone etiquette. Take your telephone customer service skills to the next level and improve your performance to earn regular bonuses! What You Will Learn This Call Centre Training Course is designed to teach learners the essential skills required to succeed in a telephone customer service role. It covers the fundamentals of telephone etiquette, staff training methods, industry best practice, and much more. How to Speak Like a Star How to Handle Rude or Angry Callers An Introduction to Basic Telephone Etiquette Skills Required to Work in a Professional Call Centre Providing Excellent Telephone Customer Service Goal Setting and Benchmarking Closing techniques and Wrapping Up How to Handle Voicemail Messages Methods of Training Employees Ways to Eliminate phone Distractions Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.