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Register on the Patient Customer Service Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Patient Customer Service Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Patient Customer Service Training Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Patient Customer Service Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Patient Customer Service Training Module 01: Introduction to Patient Customer Service Introduction to Patient Customer Service 00:27:00 Module 02: Effective Patient Customer Service Training Effective Patient Customer Service Training 00:28:00 Module 03: Areas of Patient Customer Service Areas of Patient Customer Service 00:38:00 Module 04: Customer Service Operative Skills Customer Service Operative Skills 00:38:00 Module 05: Organising Schedules Organising Schedules 00:46:00 Module 06: Medical Jargon and Terminology Medical Jargon and Terminology 00:46:00 Module 07: Effective Filing Systems in Medical Offices Effective Filing Systems in Medical Offices 00:37:00 Module 08: Patient Customer Service Soft Skills Patient Customer Service Soft Skills 00:30:00 Module 09: What Customer Service Is to Different Medical Professionals What Customer Service Is to Different Medical Professionals 00:38:00 Module 10: Providing Customer Service and Support to Colleagues Providing Customer Service and Support to Colleagues 00:29:00 Module 11: Handling Difficult Customers Handling Difficult Customers 00:40:00 Assignment Assignment - Patient Customer Service Training 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Course Overview The early age of education is crucial for child development. Primary teachers help children to learn and develop in their early ages. If you love children and play a role in their development, then this Primary Teacher Training course will give you the proper guidelines. In this Primary Teacher Training course, you will learn about the roles and responsibilities of primary school teachers and how they can help children and how to help children to develop and learn. This course will teach you different teaching techniques, types of schools in the UK, special skills and the latest educational inventions. This is an ideal course for those who want to learn about teaching techniques and establish their career as a teacher. This Primary Teacher Training course will help you to understand new teaching techniques and developments through easily understandable bite-sized lessons. You will be able to familiarise yourself with different situations and learn new information easily. Learning Outcomes Learn about the roles and responsibilities of a primary teacher Be able to understand the students need Provide your pupils with a friendly and enjoyable learninf environment Inspire your students and improve the learninf system Familiarise with various teaching methods Learn about self-management and stress management techniques Be able to understand the needs of special education needs children Familiarise with EYFS teaching techniques Understand the importance of early years in development Who is this course for? This comprehensive Primary Teacher Training course is ideal for those who want to learn the roles and responsibilities of a primary teacher. You will learn how to communicate with children and teach them efficiently from this course. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Primary Teacher Training is a useful qualification to possess and would be beneficial for any related profession or industry such as: Primary Teachers Nursery Nurses SEN teachers Teaching Assistants Child support workers Childcarers Nannies Primary Teacher Training ( Updated Materials ) Primary Education in the UK 00:19:00 Responsibilities, Qualifications and Skills 00:18:00 Initial Teacher Training 00:25:00 Types of Schools in the UK 00:17:00 Importance of Early Years in Development 00:21:00 EYFS Teaching Techniques 00:16:00 Child Development 00:15:00 Teaching Primary English 00:31:00 Teaching Primary Mathematics 00:39:00 Teaching Primary Science, Design and Technology 00:32:00 Teaching Other Primary Subjects 00:30:00 Children Having Special Education Needs or Disabilities 00:18:00 EYFS Framework in 2021 00:14:00 Self-Management and Dealing with Stress 00:17:00 Primary Teacher Training ( Previous Materials ) ***Primary Education*** Structure of Primary Education in England 00:20:00 The Importance of Education in Early Childhood 00:05:00 Why is Education Important? 00:15:00 Key Benefits of Early Childhood Education 00:15:00 The Importance of Parent Involvement in Early Childhood Education 00:05:00 How education affects early childhood development? 00:15:00 Qualities of a Good Early Childhood Teacher 00:05:00 The Role of the Early Years Teacher 00:15:00 Working with Young Children 00:45:00 Teaching Kids Life Skills at an Early Age 00:15:00 Teach Preschool Kids to Count 00:15:00 Setting Up a Reward System for Children 00:15:00 Teach New Skills by Acting out Scenes 00:05:00 Teach Kids about their Feelings 00:05:00 Teaching Self-Care Skills to Children with Special Needs 00:15:00 Teach Your Kids Time Management Skills 00:30:00 Requirements, Qualifications and Useful Skills 00:05:00 The Early Years Framework 00:30:00 Understanding the EYFS Framework 00:05:00 A Fair and Flexible Framework 00:05:00 Regulation of Learning and Development 00:15:00 The Learning and Development Requirements 00:30:00 The Early Learning Goals 00:15:00 The Characteristics of Effective Learning 00:30:00 The EYFS Curriculum Design 00:05:00 Learning and Teaching Through Play 00:30:00 Playful Learning and Playful Teaching 00:15:00 Teaching Methods 00:15:00 Strategies for 21st Century Early Childhood Teachers 00:15:00 Creating an Enabling Environment 00:30:00 Innovative Ideas to Make Your Teaching Methods More Effective 00:15:00 ***Key Stage 1 & 2 Teaching*** **ENGLISH** Word Level Module 1: Early Phonics & Alphabet 00:30:00 Module 2: CVC 00:15:00 Module 3: Blends 01:00:00 Module 4: Vowel Phonemes 00:30:00 Module 5: Other Phonics 00:15:00 B. Spelling & Phonics (Part 2) Module 1: Prefixes 00:05:00 Module 2: Double Consonants 00:15:00 C. Spelling & Phonics (Part 3) Module 1: Plurals 00:30:00 Module 2: Compound Words 00:15:00 Module 3: Common Words 01:00:00 Module 4: Spelling and Rhyme 00:15:00 Module 5: Spelling Strategies 00:15:00 D. Alphabetical Order Alphabetical Order 00:30:00 E. Dictionary Skills Dictionary Skills 00:30:00 F. Synonyms & Thesaurus Work Module 1: Synonyms 00:30:00 Module 2: Thesaurus 00:15:00 G. Language Extension (Proverbs and Idioms) Module 1: Proverbs 00:15:00 Module 2: Idioms 00:15:00 Module 3: Metaphorical Expressions 00:15:00 Sentence Level A. Nouns & Adjectives Module 1: Nouns & Adjectives 01:00:00 B. Verbs & Adverbs Module 1: Verbs 00:15:00 Module 2: Adverbs 00:30:00 C. Writing Basic Sentences C. Writing Basic Sentences 00:30:00 D. Collective Nouns D. Collective Nouns 00:15:00 **MATHS** A. General Module 1: Miscellaneous 00:30:00 Module 2. Planning & Assessment 00:30:00 B. Numbers and the Number System Module 1: Counting 01:00:00 Module 2: Patterns & Number Sequences 00:15:00 Module 3: Ordering and Comparing Numbers 00:05:00 Module 4: Fractions, Decimals, and Percentages 01:00:00 Module 5: Properties of Numbers 01:00:00 Module 6: Place Value 00:30:00 Module 7: Rounding, Approximating & Estimating 00:15:00 Module 8: Ratio and Proportion 00:15:00 C. Calculations Module 1: Addition & Subtraction 01:00:00 Module 2: Doubling and Halving 00:05:00 Module 3: Using a Calculator 00:10:00 D. Solving Problems Module1: Word & Real Life Problems 00:10:00 Module 2: Money Problems 01:00:00 E. Measures, Shape & Space Module 1: Length or Distance 00:15:00 Module 2. Capacity or Volume 00:15:00 Module 3: 2D Shapes 00:05:00 Module 4: Position and Direction 00:15:00 Module 5: Time 00:30:00 **SCIENCE** A. Scientific Enquiry Module 1: Investigative Skills 00:15:00 B. Life Processes and Living Things Module 1: Life Processes - Worksheets 00:15:00 Module 2: Humans and other Animals 00:30:00 Module 3: Green Plants 00:30:00 Module 4: Variation and Classification 00:15:00 Module 5: Living Things in Their Environment 00:15:00 C. Materials and their Properties Module 1: Grouping and Classifying Materials 00:30:00 Module 2: Changing Materials 00:30:00 Module 3: Rocks and Soils 00:15:00 Module 4: Separating Mixtures of Materials 00:15:00 D. Physical Processes Module 1: Electricity 00:30:00 Module 2: Forces and Motion 00:15:00 Module 3: Light and Sound 00:30:00 Module 4: The Earth and beyond 00:15:00 **ICT** Module 1: General 00:15:00 Module 2: Word Processing, DTP and Graphics 00:15:00 Module 3: CD-ROMS, Internet & Email 00:15:00 **ART & DESIGN** ART & DESIGN 00:15:00 GEOGRAPHY Module 1: Maps and Plans 00:15:00 Module 2: Local Studies & Contrasting UK Locality 00:15:00 Module 3: Transport, Weather & Tourism 00:30:00 Module 4: Mountains and Rivers 00:30:00 Module 5: Around the World 00:15:00 **HISTORY** Module 1: Famous People 00:15:00 Module 2: The Tudors 00:15:00 Refer a Friend Refer a Friend and Claim One Course for FREE 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

This Early Years qualification is ideal for current early year practitioners who want to expand their knowledge of the Early-Years in order to provide quality care for children and young people. By studying this Early Years course, you will have proven that you possess in-depth knowledge of managing and leading a team of early years practitioners to provide care that meets the highest standards outlined in the EYFS. Our Early Years course is suitable for existing Early Years Practitioners who want to advance their childcare knowledge. This bundle course goes into greater detail to provide management and senior-level staff members with a solid understanding of key aspects within a childcare environment such as safeguarding, managing a team, professional partnerships, and how to work to the highest standards within the early years. The Early Years course includes specialized modules that break down each topic and ensure that our students receive an exceptional and comprehensive education. So, enrol in Early Years course today and start learning instantly! Learning Outcomes By the end of this Early Years course, the learner will be able to: Understand the emotional and physical well-being of children. Understand equality, diversity and professional partnerships. Understand health and safety legislation. Describe observations, assessments and planning. Explain safeguarding children. Understand the Early Years Foundation Stage. Manage in a nursery environment. Engage in professional development. Why Choose Early Years Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Early Years Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Early Years Bundle Courses Course 01: Level 4 Early Years Course Course 02: Level 5 Childcare Training Course 03: Childcare and Nutrition Course 04: Autism Diploma Course Course 05: Equality and Diversity Course 06: Diploma in Health and Wellbeing Course 07: Level 3 Designated Safeguarding Lead Training Course Other Benefits of this Bundle Free 7 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Early Years course] Detailed course curriculum of Level 4 Early Years Course Module 01: Supporting the Emotional and Physical Well-being of Children Module 02: Equality, Diversity and Professional Partnerships Module 03: Health and Safety Legislation Module 04: Observations, Assessments and Planning Module 05: Safeguarding Children Module 06: The Early Years Foundation Stage Module 07: Managing in a Nursery Environment Module 08: Engaging in Professional Development Assessment Method After completing each module of the Early Years Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Early Years Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Early Years course is designed for anyone interested in working as a nursery nurse in a childcare setting. Suitable for both new and existing nursery nurses, the course develops an understanding of childcare and how to work with young people. Requirements There are no specific requirements for this Early Years course course because it does not require any advanced knowledge or skills. Career path The Early Years Course is designed to give you the skills and knowledge you need to land your dream job, advance at work, go self-employed, or start your own business. Certificates Certificate of completion Digital certificate - Included

Unlock opportunities in teaching English to speakers of other languages with our TESOL Training Diploma. Gain practical skills and theoretical knowledge to excel in ESL/EFL classrooms worldwide. Enroll now to become a certified TESOL instructor and make a meaningful impact on students' language learning journeys.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

This course will teach you various methods and techniques to conduct and design quality training programmes in organisations. You will learn the most recent methods, trends, and best practices in training to train and upskill the people of your own team. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Know how to make your trainees feel comfortable before the class Master the art of starting with an amazing opening statement Know how to set boundaries and expectations Understand how to build credibility and rapport Discover how adults learn and what motivates adult learners Learn how to design, prepare, and deliver training sessions effectively and efficiently Develop effective communications skills to interact with the audience Know how to keep your audience engaged and hooked Understand how to use effective body language and tone Learn tactics to deal with fussy and difficult people Know how to answer questions and manage distractions Learn how to determine the necessity and appropriateness of a training program Understand the basics of training programs for organizations Identify the difference between training, education, and development Master the art of preparing an irresistible training program Train The Trainer Advanced Training Course - Level 5 Overview If you are a manager, supervisor, or business professional responsible for providing in-house training within any organisation, this train the trainer advanced training course will help you improve your presenting and communication skills to become a more confident trainer. This course will equip you with the essential knowledge to generate more credibility and rapport with the students. You will learn how to make your students feel at ease before the lesson and how to make a powerful opening remark. This course will assist you in keeping your trainees interested and involved in your training sessions, as well as help them to follow along and ensure that they grasp the information placed before them. You will also learn how to use effective body language and tone, answer questions, manage distractions and ensure individual success. Finally, you will learn ways to design effective and irresistible training and manage trainee assessment. Upon successful completion of this train the trainer advanced training course, you will be able to conduct effective training sessions that will bring out the best performance and feedback from your trainees. Who should take this course? This train the trainer advanced training course is primarily aimed at: Teachers Facilitators Team Leads Project Managers Training Professionals Aspiring Trainers Founders and CEOs Business Professionals Entrepreneurs Technical Professionals Human Resource Managers Sales Professionals Instructional Designers However, this course is not restricted to a particular profession or line of work. This course can be taken by anyone interested in establishing training programmes for clients or learners, acquiring strategies for engaging students in their classes, or discovering ways to make the workplace enjoyable and exciting. Entry Requirements There are no academic entry requirements for this train the trainer advanced training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This train the trainer advanced training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum How IT Works How IT Works Introduction and Welcome Introduction to Trainer Bootcamp What Makes a Great Trainer Make Them Feel Safe Before Class Make Them Feel Safe Before Class Introduction Make Comfortable Small Talk - Part 1 Make Comfortable Small Talk - Part 2 Make Comfortable Small Talk - Activity Feedback Make an Impressive First Impression Start with an Amazing Opener Give Last Minute Reminders - Part 1 Give Last Minute Reminders - Part 2 Give Your Introduction - Part 1 Give Your Introduction - Part 2 Give Your Introduction - Part 3 Find Out About Them Reveal the Takeaways Set Boundaries and Expectations - Part 1 Set Boundaries and Expectations - Part 2 Give the Lesson Hook Build Credibility and Rapport Do an Oral Review - Part 1 Do an Oral Review - Part 2 Send Them to Break Walk and Talk During Break Bring Them Back From Break Open Convincingly Assessment Open Convincingly Assessment Practice Open Convincingly Assessment Train The Trainer - All Levels (Part 2) Introduction Introduction to Teach Effectively Keep Them Engaged Keep Them Engaged Intro The 4 Learning Styles Ask Recall Questions Ask Relevance Questions Ask Expert Questions Ask Questions Activity Give Targeted Directionals Use the Agree and See If You're Right Help Them Follow Along Refer to Hooks Use the Buddy System Work the Room Ensure They Understand Ensure They Understand Introduction Use Etch-a-Sketch Effectively Use Visual Aids Correctly Give Benchmark Checks - Part 1 Give Benchmark Checks - Part 2 Use Effective Body Language and Tone Convince with Your Voice - Part 1 Convince with Your Voice - Part 2 Command With Your Body Show Genuine Enthusiasm Train The Trainer - All Levels (Part 3) Answer Any Question Answer Any Question Intro Invite Questions Paraphrase the Question Handle the Question - Part 1 Handle the Question - Part 2 Conclude the Question Manage Distractions Manage Distractions Intro Stop Interruptions Stop Interruptions Activity Feedback Handle Negativity Handle Negativity Activity Feedback Manage Inattention Show it was Worthwhile Administer an End of Day Review Remind Them What They Got Address Outstanding Questions Ensure Individual Success Ensure Individual Success Intro Tutor Benchmark Candidates Assign an Independent Assessment Part with Warm Words Manage Trainees Assessment Manage Trainees Assessment Practice Manage Trainees Assessment Prepare an Irresistible Training Update Your Lesson Plans and Practice Your Scripts Prepare the Day of Training Supplementary Resources Supplementary Resources - Train The Trainer Advanced Training Course - Level 5 Assessment Assessment - Train The Trainer Advanced Training Course - Level 5 Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org