47355 Courses in London delivered On Demand

Delighting customers goes far beyond solving issues—it’s about creating connections, maintaining trust, and ensuring every interaction counts. Our Customer Support Specialist Course is designed to equip learners with the confidence and understanding to navigate customer-facing roles in retail environments, where expectations are high and patience is often tested. Whether you're handling complaints, guiding purchases, or managing queues, this course offers insight into the psychology behind buyer behaviour, the art of communication, and the essentials of retail service strategy. From mastering the sales process to understanding consumer rights, the curriculum covers every angle of support work within a retail setting. You'll explore how to negotiate effectively, manage store safety, analyse trends, and engage with customers across different sales channels. With a strong focus on communication, behavioural insight, and operational knowledge, this course provides a solid foundation for anyone looking to build a rewarding role in customer support—one interaction at a time. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Specialist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Specialist training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

***24 Hour Limited Time Flash Sale*** Xero Accounting, Bookkeeping & Sage 50- QLS Endorsed Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Embark on an exciting career path in finance with our comprehensive 'Xero Accounting, Bookkeeping & Sage 50- QLS Endorsed' course bundle. Consisting of 8 courses, this bundle offers a meticulous approach to understanding and mastering crucial accounting platforms and concepts. Start with our 3 QLS-endorsed courses, gaining an in-depth understanding of Xero Accounting, Bookkeeping, and Sage 50, all the while securing tangible, hardcopy certificates upon completion. But the journey doesn't stop there. Our bundle further includes 5 CPD QS accredited courses, covering essential aspects such as Digital Marketing, Management Accounting Tools, QuickBooks Online Bookkeeping, and Excel for Bookkeeping. You will also become proficient in the Bookkeeping tool: Google Sheets. Key Features of the Xero Accounting, Bookkeeping & Sage 50- QLS Endorsed Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Xero Accounting, Bookkeeping & Sage 50- QLS Endorsed bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Xero Accounting and Bookkeeping Online QLS Course 02: Sage 50 Accounting & Payroll QLS Course 03: Professional Bookkeeping Course 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Digital Marketing for Beginners to Advanced Course 02: Management Accounting Tools Course 03: QuickBooks Online Bookkeeping Diploma Course 04: Excel for Bookkeeping Course 05: Bookkeeping Tool: Google Sheets In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Xero Accounting, Bookkeeping & Sage 50- QLS Endorsed courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. With our Xero Accounting, Bookkeeping & Sage 50 bundle, your financial skills will reach new heights, opening doors to countless career opportunities in the accounting world. Dive into our 'Xero Accounting, Bookkeeping & Sage 50- QLS Endorsed' course bundle and experience the transformation firsthand. Learning Outcomes of Xero Accounting, Bookkeeping & Sage 50: Understand and navigate the Xero Accounting and Bookkeeping platform. Gain knowledge about Sage 50 Accounting & Payroll. Become proficient in professional bookkeeping practices. Acquire skills in digital marketing for a holistic career approach. Understand and use various management accounting tools. Learn to use QuickBooks Online for bookkeeping tasks. Master Excel and Google Sheets for bookkeeping. Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of Xero Accounting, Bookkeeping & Sage 50 Get a free student ID card with Xero Accounting, Bookkeeping & Sage 50 Training program (£10 postal charge will be applicable for international delivery) The Xero Accounting, Bookkeeping & Sage 50 is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Xero Accounting, Bookkeeping & Sage 50 course materials The Xero Accounting, Bookkeeping & Sage 50 comes with 24/7 tutor support This comprehensive 'Xero Accounting, Bookkeeping & Sage 50- QLS Endorsed' bundle provides a unique blend of 8 courses, crafted to give learners an in-depth understanding of contemporary accounting platforms and tools. From mastering the art of professional bookkeeping to becoming proficient in using Sage 50 for payroll tasks, you will gain theoretical knowledge that is crucial for excelling in the financial sector. Our Xero Accounting, Bookkeeping & Sage 50 bundle also equips you with essential skills such as using QuickBooks for online bookkeeping, leveraging Excel and Google Sheets for financial tasks, and understanding the application of digital marketing in the world of finance. With such a diverse set of skills, you will be ready to tackle a wide range of career opportunities in the accounting sector. *** Course Curriculum *** QLS Course 01: Xero Accounting and Bookkeeping Online Introduction Getting Started Invoices and Sales Bills and Purchases Bank Accounts Products and Services Fixed Assets Payroll VAT Returns =========>>>>> And 12 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Xero Accounting, Bookkeeping & Sage 50 course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £168) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £119*3 =357) CPD 450 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Xero Accounting, Bookkeeping & Sage 50 bundle. This bundle is ideal for: Aspiring professionals interested in becoming proficient in Xero Accounting, Bookkeeping, and Sage 50. Existing financial professionals looking to update their skills with the latest platforms and tools. Individuals interested in learning about management accounting tools. Those looking to gain an understanding of how digital marketing applies to the finance sector. Requirements You will not need any prior background or expertise to enrol in this Xero Accounting, Bookkeeping & Sage 50 course. Career path After completing this Xero Accounting, Bookkeeping & Sage 50 bundle, you are to start your career or begin the next phase of your career. Xero Accountant: (£25,000 - £45,000) Sage 50 Payroll Specialist: (£22,000 - £40,000) Professional Bookkeeper: (£20,000 - £35,000) Management Accountant: (£32,000 - £55,000) QuickBooks Online Bookkeeper: (£20,000 - £40,000) Digital Marketing Specialist in Finance: (£26,000 - £50,000) Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Level 3 Foundation Certificate in People Practice Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Level 3 Foundation Certificate in People Practice Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Level 3 Foundation Certificate in People Practice bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Level 3 Foundation Certificate in People Practice Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Level 3 Foundation Certificate in People Practice Career Bundle: Course 01: Level 3 Foundation Certificate in People Practice Course 02: HR (Human Resources) Course 03: Lean Organisation Management Technique (Level 2) Course 04: Leadership and People Management Diploma Course 05: Agile Project Management Course 06: Strategic Management Training Course 07: Payroll Administrator Training Course 08: Recruitment Consultant Diploma Course 09: Diploma in Employee Management Course 10: Talent Management Level 3 Course 11: Change Management Course 12: Diploma in Performance Management Course 13: Diploma in Operations Management Course 14: Diploma In UK Employment Law Course 15: Motivation Skills Course 16: Smart Goal Setting Course 17: Critical Thinking in The Workplace Course 18: Public Speaking Diploma Course 19: Communication Skills Masterclass Course 20: Confidence Building & Assertiveness Course 21: Cross-Cultural Awareness Training Course 22: Conflict Management Training Course 23: Workplace Confidentiality Course 24: Communicate and Work With People From Other Cultures Course 25: CSR - Corporate Social Responsibility Course 26: Key Performance Indicators Professional Course 27: Time Management Course 28: Workplace Harassment Course Course 29: Sexual Harassment in the Workplace Course 30: Compliance Risk and Management With Level 3 Foundation Certificate in People Practice, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Level 3 Foundation Certificate in People Practice today and take the first step towards achieving your goals and dreams. Why buy this Level 3 Foundation Certificate in People Practice? Free CPD Accredited Certificate upon completion of Level 3 Foundation Certificate in People Practice Get a free student ID card with Level 3 Foundation Certificate in People Practice Lifetime access to the Level 3 Foundation Certificate in People Practice course materials Get instant access to this Level 3 Foundation Certificate in People Practice course Learn Level 3 Foundation Certificate in People Practice from anywhere in the world 24/7 tutor support with the Level 3 Foundation Certificate in People Practice course. Start your learning journey straightaway with our Level 3 Foundation Certificate in People Practice Training! Level 3 Foundation Certificate in People Practice premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Level 3 Foundation Certificate in People Practice is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Level 3 Foundation Certificate in People Practice course. After passing the Level 3 Foundation Certificate in People Practice exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 3 Foundation Certificate in People Practice course is ideal for: Students seeking mastery in Level 3 Foundation Certificate in People Practice Professionals seeking to enhance Level 3 Foundation Certificate in People Practice skills Individuals looking for a Level 3 Foundation Certificate in People Practice-related career. Anyone passionate about Level 3 Foundation Certificate in People Practice Requirements This Level 3 Foundation Certificate in People Practice doesn't require prior experience and is suitable for diverse learners. Career path This Level 3 Foundation Certificate in People Practice bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

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The aim of the Introduction to Commercial Banks course is to provide students with a foundational understanding of commercial banking operations and their role in the economy. The course will equip students with the knowledge and skills to evaluate the risks and opportunities associated with banking, as well as the regulatory framework that governs banks. After the successful completion of the course, you will be able to learn about the following, Identify types of commercial banks and their roles. Analyze the evolution of commercial banks. Evaluate services provided by commercial banks. Assess the relationship between commercial banks and competitors. Evaluate the impact of key trends on banks. Explain the functions of central banks. Compare central banks and commercial banks. Analyze the concept of Central Bank Digital Currency (CBDC). Evaluate the role of commercial banks in CBDCs. Recognize the significance of commercial banks. The Introduction to Commercial Banks course provides an overview of the role of commercial banks in the economy, including their functions, products, and services. Students will learn about the regulatory environment that governs banks, as well as the risks and opportunities involved in banking operations. By the end of the course, students will have a comprehensive understanding of how commercial banks operate and their impact on the financial system. Introduction to Commercial Banks is a comprehensive course designed to provide an understanding of the role and function of commercial banks in the financial system. The course covers the basics of banking, including the types of commercial banks, their operations, and their regulatory framework. Students will gain practical knowledge of banking practices, such as loans, deposits, and investment management. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to Commercial Banks Self-paced pre-recorded learning content on this topic. Introduction to Commercial Banks Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Bank Teller Personal Banker Loan Officer Credit Analyst Commercial Bank Manager Investment Banker Treasury Analyst Financial Consultant Risk Manager Compliance Officer. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Overview ZEN: For Personal Development (Zen Teachings) Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this ZEN: For Personal Development (Zen Teachings) Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. ZEN: For Personal Development (Zen Teachings) Module 01: Beginning Concepts 00:04:00 Module 02: What is ZEN? 00:11:00 Module 03: Past- Future Problem/Trap 00:06:00 Module 04: Major ZEN Teachings 00:07:00 Module 05: The 5 Precepts 00:13:00 Module 06: The 5 Roots of Suffering 00:15:00 Module 07: Thinking & Beliefs 00:06:00 Module 08: The Problem of 'EGO' 00:08:00 Module 09: Watching the Thinker 00:08:00 Module 10: Defeating Negative Thinking 00:13:00 Module 11: Escaping Your Prison 00:07:00 Module 12: The Sword of Meditation 00:27:00 Module 13: More ZEN Concepts - Part 1 00:08:00 Module 14: More ZEN Concepts - Part 2 00:13:00 Module 15: More ZEN Concepts - Part 3 00:11:00 Module 16: Powerful ZEN Philosophies - Part 1 00:13:00 Module 17: Powerful ZEN Philosophies - Part 2 00:07:00 Module 18: Learning Powerful Emotional Control 00:09:00 Module 19: BONUS VIDEO - Embrace Your Gifts 00:09:00

Description: In this century social media took the biggest place in human life. It's the easier way for marketing. By this Social Media Marketing Certificate Course Level 2 you will learn to develop a social media plan as a part of your overall marketing strategy. You will also learn how to describe the value of social media to their marketing plan, create and launch a social media marketing plan, manage difficult social media situations, and much more related to establish your social media marketing. So, why waiting, just come and get this course to be more successful in your business. Learning Outcomes: Narrate the worth of social media for your Marketing Formula Promote as well as commence social media marketing plans Sort out the correct assets for a social media marketing team Provide a definition to apply social media so that you can create community within Execute metrics to assess the influence of your social media strategy Learn managing tough social media circumstances Relate the traits of a number of major social media sites, along with the proper use of Facebook, Linkedin, as well as Twitter Make your decision for a blog adding value for your social media strategy Narrate the specialty sites as well as the media related management tools Learn how to stay at the top of social media and adapt the plans for an altering online arena Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Social Media Marketing Certificate Course Level 2 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Social Media Marketing Certificate Course Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Social Media Marketing Certificate Course Level 2 Course Overview 00:15:00 Getting Started 00:15:00 Understanding the Marketing Mix 01:00:00 Developing a Social Media Plan 01:00:00 Building Your Social Media Team 00:15:00 Using Social Media to Build Internal Communities 00:30:00 Analyzing Your Impact with Metrics 01:00:00 Keeping on Top of the Trends 00:15:00 Damage Control 00:30:00 Using Facebook 01:00:00 Using LinkedIn 01:00:00 Using Twitter 01:00:00 Building a Blog 01:00:00 Using Specialty Sites 00:30:00 Mock Exam Mock Exam- Social Media Marketing Certificate Course Level 2 00:20:00 Final Exam Final Exam- Social Media Marketing Certificate Course Level 2 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Introducing the ultimate knowledge bundle for the driven learners and the curious minds - the Hybrid Vehicle, Car Restoration, and First Aid at Work bundle! Unleash your passion for automotive excellence and acquire essential life-saving skills with this power-packed collection of eight courses. With three QLS-endorsed courses, this bundle goes above and beyond to provide you with industry recognition and a tangible symbol of your expertise. Stand tall as a Hybrid Vehicle Expert equipped with in-depth knowledge of cutting-edge automotive technology. Unlock the secrets of Car Restoration and master the art of breathing new life into vintage beauties. And gain the vital skills to become a First Aid at Work champion, ready to tackle emergency situations with confidence. The cherry on top? Receive hardcopy certificates for these three endorsed courses, proving your proficiency to the world. But that's not all! We know that true mastery requires continuous growth, which is why we've included five additional CPD QS-accredited courses. Expand your horizons with Mechanical Engineering principles, delve into the intricate world of Car Mechanic Interactive Online Training, and unravel the complexities of Automotive Engineering: Onboard Diagnostics. Immerse yourself in the fascinating realm of Engine Lubrication Systems, and become a master of performance with the Diploma in Supercharger Automobile Engineering. These five courses provide you with a holistic understanding of automotive science, ensuring you're well-equipped to thrive in this ever-evolving industry. At every step of your learning journey, you'll have access to comprehensive course materials, engaging readings, and thought-provoking assessments. Our meticulously crafted content will captivate your mind, fuel your passion, and empower you with the knowledge that will set you apart from the rest. Dive into this one-of-a-kind bundle today and unleash your potential. Embrace the power of knowledge, earn hardcopy certificates for the endorsed courses, and emerge as a true expert in the realms of Hybrid Vehicle, Car Restoration, and First Aid at Work. Take the wheel of your education and drive toward a future filled with endless possibilities! Key Features of the Hybrid Vehicle, Car Restoration and First Aid at Work - QLS Endorsed Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Hybrid Vehicle, Car Restoration and First Aid at Work - QLS Endorsed bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Hybrid Vehicle Expert Training QLS Course 02: Car Restoration QLS Course 03: First Aid at Work 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Mechanical Engineering Course 02: Car Mechanic Interactive Online Training Course 03: Automotive Engineering: Onboard Diagnostics Course 04: Engine Lubrication Systems Online Course Course 05: Diploma in Supercharger Automobile Engineering In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Hybrid Vehicle, Car Restoration and First Aid at Work - QLS Endorsed courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Gain a comprehensive knowledge of hybrid vehicle technology, including their components, operation, and maintenance. Acquire the skills necessary to restore classic cars, from assessing and repairing bodywork to reviving the engine and interior. Develop a thorough understanding of first aid principles and techniques, enabling you to respond effectively in emergency situations at the workplace. Explore the principles of mechanical engineering and their application in the automotive industry. Master the fundamentals of car mechanics, including engine systems, electrical components, and troubleshooting techniques. Understand the intricacies of onboard diagnostics in modern vehicles and learn to interpret diagnostic codes for efficient problem-solving. Gain expertise in engine lubrication systems and the impact of different lubricants on performance and longevity. Experience the ultimate fusion of knowledge with our Hybrid Vehicle, Car Restoration, and First Aid at Work bundle. This comprehensive collection of courses equips you with a diverse skill set that spans the realms of automotive technology and life-saving emergency response. Dive deep into the intricate workings of hybrid vehicles, uncover the art of reviving classic cars to their former glory, and become a trusted first aid responder in your workplace. With endorsements from QLS and accreditation from CPD QS, this bundle not only empowers you with invaluable knowledge but also provides the recognition you deserve. Take the wheel of your education today and embark on a journey that will redefine your expertise. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Automotive enthusiasts seeking to enhance their knowledge and expertise in hybrid vehicle technology, car restoration, and workplace first aid. Professionals working in the automotive industry looking to expand their skill set and stay ahead of the curve. Individuals interested in pursuing a career in the automotive field, with a particular focus on hybrid vehicles, car restoration, and workplace safety. Anyone passionate about learning and exploring the fascinating worlds of automotive engineering and emergency response. Career path Hybrid Vehicle Technician: £25,000 - £40,000 per year Classic Car Restorer: £20,000 - £35,000 per year First Aid Trainer: £22,000 - £35,000 per year Mechanical Engineer: £25,000 - £50,000 per year Automotive Technician: £20,000 - £35,000 per year Automotive Engineer: £30,000 - £60,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Mastering Critical Conversations (On-Demand) We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What you will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Critical conversation role play Creating an action plan