6525 Courses in London delivered On Demand

The first priority in calming upset customers is to diffuse tension and then resolve the issue. Discover some words to avoid and how to ensure angry customers feel like they are heard, feeling empathy and can see you are trying to find a resolution. The focus needs to be you and the customer against the situation. Learn how to implement a four-step model for calming upset customers. Understand how to manage customer complaints better in the future by understanding the special needs of customers with complaints. Learning Objectives Explain the difference between difficult situations and difficult customers, Apply a four-step model for calming upset customers, Summarize the do's and don'ts of working with upset customers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Your professional image should reflect not only your business's social norms, but also allow you the freedom to express yourself as a person. Understand the five professional image strategies and what makes each one unique. Discover how a professional image also includes good grooming, upright posture, being punctual, word articulation, effective listening, reliability, responsiveness, respect, and courteousness. Learning Objectives Explain the importance of projecting a professional image, Implement five strategies for professional dressing, Demonstrate behaviors and characteristics of professionalism Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Implement areas that could use improvement, based on your service assessment. Courteous behavior determines how customers perceive the quality of your goods and services. Understand how to apply the customer care courtesy model that includes being right, ready, recommending solutions, and resolving problems. Discover how you can go beyond the basics of courtesy behaviors. Learning Objectives Complete a courtesy self-assessment, Explain the impact of courtesy on your bottom line, Implement a powerful Customer Care Courtesy Model Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Productive and impactful meetings through proficient communication techniques is something we all want to improve. This involves mastering skills such as clear articulation, active listening, and concise summarization to ensure effective exchange of ideas and information among participants. By emphasizing techniques like agenda setting, time management, and fostering a collaborative atmosphere, the goal is to enhance meeting efficiency, maximize productivity, and strengthen team cohesion through effective communication practices. Learning Objectives The following are some of the key outcomes in this course: Discover the five steps to running meetings that are more efficient, more constructive, and more engaging for you and your team Develop an effective agenda that will give your team clarity, focus, and alignment Understand the conditions and steps involved in cultivating consensus as well as four strategies for reaching consensus faster. Reasons why conflicts arise and six strategies for resolving them Target Audience Young Professionals

Level 5 | Two Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter

Think and Grow Rich Mastermind Mentoring course - join us on this financial journey to really study wealth and riches and how the rich get richer and how you too can join them!

Building strong social relationships is a goal many of us strive for, yet it can feel like a complex task. The "Achieving Social Relationship Goals Course" is designed to help you improve your social interactions, understand the dynamics of building meaningful connections, and ultimately strengthen your relationships. Whether you’re looking to enhance your friendships, deepen family bonds, or improve your workplace relationships, this course offers valuable insights into how relationships work and how to foster them with confidence. Through a combination of expert guidance and proven techniques, this course helps you navigate the challenges of building trust, communicating effectively, and managing expectations. With an emphasis on emotional intelligence and empathy, you'll learn how to foster connections that are genuine and sustainable. The practical strategies provided will assist you in recognising your relationship needs and offer the tools to form positive, lasting social bonds. Whether you’re struggling with social anxiety or simply want to take your relationships to the next level, this course provides a thoughtful and structured approach to achieving your social goals. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Social Relationship Goals Module 2: Effective Communication Skills Module 3: Conflict Resolution Strategies Module 4: Establishing Healthy Boundaries Module 5: Building Trust and Strengthening Relationships Module 6: Diversity and Inclusion in Relationships Module 7: Long-Term Relationship Maintenance Module 8: Social Relationships in the Digital Age Module 9: Action Planning and Goal Setting Learning Outcomes Master effective communication for impactful interactions. Resolve conflicts using proven strategies and maintain harmony. Establish and maintain healthy boundaries in diverse relationships. Build trust and strengthen connections for enduring relationships. Embrace diversity, fostering inclusivity in your social circles. Navigate the challenges of long-term relationship dynamics with confidence. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals aiming to enhance workplace relationships. Students navigating the complexities of social interactions. Individuals committed to personal growth and relationship mastery. Couples seeking tools for sustaining long-term connections. Anyone eager to navigate the digital landscape of social relationships. Those wanting to build trust and strengthen connections in diverse environments. Individuals aspiring to resolve conflicts with finesse. Those interested in creating a strategic action plan for relationship goals. Career path Relationship Counsellor HR Specialist Communication Specialist Diversity and Inclusion Officer Social Media Manager Personal Development Coach Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Overview This Retail: Retail Assistant course will unlock your full potential and will show you how to excel in a career in Retail: Retail Assistant. So upskill now and reach your full potential. Everything you need to get started in Retail: Retail Assistant is available in this course. Learning and progressing are the hallmarks of personal development. This Retail: Retail Assistant will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Retail: Retail Assistant skills to help you advance your career. Acquire a comprehensive understanding of various Retail: Retail Assistant topics and tips from industry experts. Learn in-demand Retail: Retail Assistant skills that are in high demand among UK employers, which will help you to kickstart your career. This Retail: Retail Assistant course covers everything you must know to stand against the tough competition in the Retail: Retail Assistant field.  The future is truly yours to seize with this Retail: Retail Assistant. Enrol today and complete the course to achieve a Retail: Retail Assistant certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Retail: Retail Assistant course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Retail: Retail Assistant course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Retail: Retail Assistant course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Retail: Retail Assistant is suitable for anyone aspiring to start a career in Retail: Retail Assistant; even if you are new to this and have no prior knowledge on Retail: Retail Assistant, this course is going to be very easy for you to understand.  And if you are already working in the Retail: Retail Assistant field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Retail: Retail Assistant course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Retail: Retail Assistant course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Retail: Retail Assistant course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Retail: Retail Assistant course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Retail: Retail Assistant Module 01: Introduction to Retail Management 00:22:00 Module 02: Retail Strategy 00:13:00 Module 03: The Sales Process and Dealing with Customers at the Checkout 00:10:00 Module 04: Importance of Consumer Behaviour 00:12:00 Module 05: The Importance of Communicating with Customers 00:18:00 Module 06: Retail Psychology 00:13:00 Module 07: Consumer Rights Act 00:15:00

Overview This Paediatric Nurse course will unlock your full potential and will show you how to excel in a career in Paediatric Nurse. So upskill now and reach your full potential. Everything you need to get started in Paediatric Nurse is available in this course. Learning and progressing are the hallmarks of personal development. This Paediatric Nurse will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Paediatric Nurse skills to help you advance your career. Acquire a comprehensive understanding of various Paediatric Nurse topics and tips from industry experts. Learn in-demand Paediatric Nurse skills that are in high demand among UK employers, which will help you to kickstart your career. This Paediatric Nurse course covers everything you must know to stand against the tough competition in the Paediatric Nurse field.  The future is truly yours to seize with this Paediatric Nurse. Enrol today and complete the course to achieve a Paediatric Nurse certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Paediatric Nurse course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Paediatric Nurse course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Paediatric Nurse course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Paediatric Nurse is suitable for anyone aspiring to start a career in Paediatric Nurse; even if you are new to this and have no prior knowledge on Paediatric Nurse, this course is going to be very easy for you to understand.  And if you are already working in the Paediatric Nurse field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Paediatric Nurse course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Paediatric Nurse course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Paediatric Nurse course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Paediatric Nurse course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Paediatric Nurse Module1: Introduction to Nursing 00:17:00 Module 2: Working in Different Healthcare Settings 00:15:00 Module 3: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 00:52:00 Module 4: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 00:50:00 Module 5: Effective Communication in Nursing 00:47:00 Module 6: Understanding the Growth and Development of Children 00:29:00 Module 7: Safeguarding, Protection and Welfare of Young Children 00:29:00 Module 8: Health and Safety of Children in the Early Years 00:38:00 Module 9: Nutrition and Healthy Food for Children 00:33:00