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First Impressions: Customer Courtesy

First Impressions: Customer Courtesy

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 18 minutes

  • All levels

Description

Implement areas that could use improvement, based on your service assessment. Courteous behavior determines how customers perceive the quality of your goods and services. Understand how to apply the customer care courtesy model that includes being right, ready, recommending solutions, and resolving problems. Discover how you can go beyond the basics of courtesy behaviors.

Learning Objectives

Complete a courtesy self-assessment, Explain the impact of courtesy on your bottom line, Implement a powerful Customer Care Courtesy Model

Target Audience

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Course Content

  1. First Impressions: Customer Courtesy

About The Provider

Chart Learning Solutions is a performance improvement company through online learning. We develop people in Leadership, Sales, Customer Service and Team Performance. We do this through our Assessments, Online learning with peer to peer and virtual group coaching.
Read more about Chart Learning Solutions

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