49112 Courses in Liverpool delivered On Demand

Overview Enter the fascinating world of criminal investigation and test your deductive skills to see if they would suffice in the real-life incidents. This Criminology Complete Bundlecourse brings together three fundamental areas of Policing (Profiling, Psychology, and Forensics) and trains you in their use. With true-crimes and 'armchair detection' being a popular pastime for many people, this innovative tutorial brings together different investigative techniques and explains their importance in the modern Justice System. You will be given opportunities to test and explore the theories in interactive exercises and see if a career in more law enforcement might be in your future. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Criminology Complete Bundle. It is available to all students, of all academic backgrounds. Requirements Our Criminology Complete Bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 50 lectures • 13:07:00 total length •Promo Video: 00:03:00 •What is Psychology: 00:10:00 •The Biological Approach: 00:10:00 •Behaviourist and Cognitive Approaches: 00:10:00 •Person-Centred Approaches: 00:08:00 •Research Methods in Psychology: 00:12:00 •Debates in Psychology: 00:13:00 •Social Influence: Compliance, Obedience and Conformity: 00:10:00 •Social Cognition: 00:09:00 •Applied Social Psychology: 00:10:00 •Perception: 00:10:00 •Attention: 00:02:00 •Remembering (Memory): 00:10:00 •Forgetting (Memory): 00:07:00 •Language: 00:10:00 •Thinking (Cognition): 00:07:00 •Attitudes: 00:10:00 •Problem-Solving and Artificial Intelligence: 00:09:00 •Issues in Child Development: 00:05:00 •Cognitive Development: 00:25:00 •The Development of Language and Communication: 00:06:00 •Social Perception (Interpersonal Perception): 00:06:00 •Moral Development: 00:09:00 •The definition and Diagnosis of Atypical (Abnormal) Behaviour: 00:07:00 •Treatments of atypical (abnormal) behaviour: 00:07:00 •Emotional disorders: 00:05:00 •Research Methods: 00:06:00 •Research Issues: 00:06:00 •Data Analysis: 00:07:00 •Thank You and Good Bye!: 00:04:00 •Resource Materials : Psychology: 00:00:00 •Module 01: Introduction to Criminology and Profiling: 00:23:00 •Module 02: Classification of Crime: 00:18:00 •Module 03: Violent Crimes: 00:29:00 •Module 04: The Crime Scene: 00:30:00 •Module 05: Dealing with Crime: 00:41:00 •Module 06: Understanding Criminal Psychology: 00:31:00 •Module 07: Forensic Science: 00:35:00 •Module 08: Phases of Profiling: 00:33:00 •Module 09: Criminal Profiling: Science, Logic and Metacognition: 00:28:00 •Module 10: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice: 00:22:00 •Module 11: Victimology: 00:25:00 •Module 12: The Criminal Justice System in England and Wales: 00:19:00 •Module 01: Introduction to Domestic Violence & Abuse: 00:28:00 •Module 02: The Components of Domestic Violence: 00:25:00 •Module 03: The Impact of Domestic Violence on Victims: 00:32:00 •Module 04: The Impact of Domestic Violence and Abuse on Children: 00:50:00 •Module 05: Assessing the Risks of Domestic Violence and Abuses on Children: 00:15:00 •Module 06: Supporting the Victim and Reporting Incidents: 00:31:00 •Module 07: Record Keeping: 00:19:00

Course Overview: The demand for credit analysts is growing rapidly. According to the Bureau of Labor Statistics, employment of credit analysts is projected to grow 13 percent from 2020 to 2030, much faster than the average for all occupations. If you are interested in a career in credit analysis, the Credit Analyst Course is the perfect way to get started. This course will provide you with the knowledge and skills you need to assess the financial health of businesses and individuals and to make informed lending decisions. Each number you encounter is like a puzzle piece, waiting for you to piece together the bigger picture of a company's financial story. Armed with this knowledge, you'll hold the power to assess creditworthiness, evaluate risk, and influence pivotal decisions that shape the future of organisations. Our course is meticulously designed to empower you with the skills and insights that industry experts possess. From unravelling the enigmatic language of balance sheets to examining the art of profitability analysis, you'll learn to easily navigate financial statements, extracting invaluable information that drives sound financial strategies. Enrol now and unravel the secrets that lie within financial statements! Key Features of the Course: As you complete the Credit Analyst course, you'll receive a prestigious Continuing Professional Development (CPD) certificate, a testament to your proficiency in credit analysis and a mark of distinction in the finance world. Our dedicated support team is always at your service, ensuring you have a smooth and fulfilling learning experience. Prepare to be engaged with interactive lessons, real-world case studies, and fascinating exercises that bring financial concepts to life. Who is This Course For? This course is ideal for anyone who wants to pursue a career in credit analysis. It is also a good choice for financial professionals who want to improve their skills and knowledge in this area. What You Will Learn: In this course, you'll embark on a comprehensive journey through essential topics, including: Lay the groundwork by understanding the significance and impact of financial analysis on decision-making. Dive into the heart of a company's financial position, uncovering its assets, liabilities, and equity. Decipher the story behind a company's revenues, expenses, and profits, painting a vivid picture of its financial performance. Follow the cash trail within an organisation, gauging its liquidity and financial health. Master the art of presenting financial information accurately and ethically. Explore methods to assess a company's profitability, efficiency, and potential for growth. Uncover the power and practical implications of the widely-used financial metric, EBITDA. Develop the skills to evaluate creditworthiness, mitigate risk and safeguard financial interests. Understand the valuation of equity and delve into investment analysis techniques. Ratio Analysis: Utilise financial ratios to derive valuable insights about a company's financial standing. Why Enrol in This Course: In-Demand Skills: Credit analysis is a coveted skill in the finance industry, opening doors to various rewarding career paths. Top Reviewed Course: Join a community of learners who have raved about the course's quality and effectiveness. Recently Updated: Stay abreast of the latest industry practices and trends with our continually updated course content. A World of Opportunities: Credit analysis remains an evergreen field, ensuring your expertise will always be in demand. Requirements: No prerequisites are necessary for enrolling in this course. All you need is a passion for finance and a thirst for knowledge, and we'll take care of the rest. Career Path: Upon completing this course, you'll be prepared to pursue a range of finance-related professions, including: Credit Analyst - £35,000 to £45,000 Financial Analyst - £40,000 to £55,000 Investment Analyst - £45,000 to £60,000 Risk Analyst - £35,000 to £50,000 Portfolio Manager - £50,000 to £70,000 Corporate Finance Associate - £40,000 to £55,000 Financial Consultant - £35,000 to £60,000 Certification: Your journey as a credit analyst will culminate in receiving a well-earned CPD certificate, validating your expertise and bolstering your standing in the financial realm. Embrace this opportunity to elevate your financial prowess and embark on a transformational learning experience. Course Curriculum 11 sections • 11 lectures • 04:10:00 total length •Introduction to Financial Analysis: 00:18:00 •The Balance Sheet: 00:29:00 •The Income Statement: 00:25:00 •The Cash Flow Statement: 00:25:00 •Financial Reporting: 00:26:00 •Analysing Profitability: 00:22:00 •The Applications and Limitations of EBITDA: 00:27:00 •Credit Analysis: 00:32:00 •Equity Analysis: 00:18:00 •Ratio Analysis: 00:28:00 •Assignment - Credit Analyst: 00:00:00

Overview Sorry, but safety doesn't happen by accident!Learn emergency life-saving procedures and develop the skills needed to become a qualified first aider by joining the CPR and Paediatric First Aid Course. In this bundle program, you will be trained on all the first-aid procedures, including how to deal with choking incidents, treat minor injuries and broken bones, CPR and paediatrics,as well as handle emergencies that require special emergency services.Be a hero. Save lives. First aid is for everyone, everywhere. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this CPR and Paediatric First Aid Course. It is available to all students, of all academic backgrounds. Requirements Our CPR and Paediatric First Aid Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 6 lectures • 02:24:00 total length •Introduction to Paediatric First Aid: 00:18:00 •Assessment and Assistance: 00:22:00 •Loss of Responsiveness and CPR: 00:20:00 •Paediatric First Aid for Common Illnesses, Injuries and Incidents: 00:38:00 •First Aid for Acute Medical Conditions: 00:22:00 •Call for an Emergency: 00:24:00

Overview This comprehensive course on Conflict Resolution Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Conflict Resolution Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Conflict Resolution Training. It is available to all students, of all academic backgrounds. Requirements Our Conflict Resolution Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 6 lectures • 00:46:00 total length •Understanding Conflict and How it Begins: 00:07:00 •Dealing with Emotions and Decisions During Conflict: 00:07:00 •Standing Back and Reaching Better Outcomes: 00:08:00 •Effective Conflict Resolution Methods: 00:08:00 •What to Look for in Mediation: 00:09:00 •Aftermath of a Conflict: 00:07:00

Overview This comprehensive course on CompTIA IT Fundamentals ITF+ (FCO-U61) will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This CompTIA IT Fundamentals ITF+ (FCO-U61) comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this CompTIA IT Fundamentals ITF+ (FCO-U61). It is available to all students, of all academic backgrounds. Requirements Our CompTIA IT Fundamentals ITF+ (FCO-U61) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 15 sections • 64 lectures • 04:55:00 total length •Introduction to IT Fundamentals: 00:03:00 •The Case for Computer Literacy: 00:03:00 •Features Common to Every Computing Device: 00:02:00 •Common General-Purpose Computing Devices: 00:02:00 •Networks of Computing Devices: 00:04:00 •Remotely-Accessed Computer Systems: 00:04:00 •Specialized Computer Systems: 00:02:00 •Specialty I/O Devices: 00:01:00 •CPUs: 00:03:00 •Passive and Active Cooling: 00:03:00 •RAM and Active Memory: 00:05:00 •Motherboards: 00:03:00 •Power Supplies: 00:03:00 •AMA - Ask Me Anything about System Hardware: 00:07:00 •Ports and Connectors: 00:03:00 •General Use I/O Devices: 00:02:00 •AMA - Ask Me Anything about I/O, Ports and Peripherals: 00:07:00 •Basics of Binary: 00:04:00 •Storage Technologies: 00:04:00 •Mass Storage Variation: 00:03:00 •AMA - Ask Me Anything about Data Storage and Sharing: 00:07:00 •Operating System Functions: 00:04:00 •Operating System Interfaces: 00:05:00 •AMA - Ask Me Anything about Understanding OS's: 00:05:00 •Preparing the Work Area: 00:02:00 •Setting up a Desktop PC: 00:01:00 •Completing PC Setup: 00:04:00 •AMA - Ask Me Anything about Setting up and Configuring a PC: 00:09:00 •Personalizing a Tablet: 00:08:00 •AMA - Ask Me Anything about Mobile Devices Part 1: 00:07:00 •AMA - Ask Me Anything about Mobile Devices Part 2: 00:07:00 •File Management Tools: 00:02:00 •File Manipulation: 00:06:00 •Backups: 00:03:00 •AMA - Ask Me Anything about Managing Files: 00:08:00 •Walking Survey of Applications: 00:03:00 •Managing Applications: 00:03:00 •Applications and Extensions: 00:04:00 •AMA - Ask Me Anything about Working with Applications: 00:07:00 •Wi-Fi Setup: 00:06:00 •Going High Speed: 00:03:00 •Setting Up and Sharing Printers: 00:05:00 •AMA - Ask Me Anything about Networks and Internet Connectivity Part 1: 00:07:00 •AMA - Ask Me Anything about Networks and Internet Connectivity Part 2: 00:05:00 •Physical Security: 00:05:00 •Dealing with Malware: 00:03:00 •Password Management: 00:03:00 •Clickworthy: 00:03:00 •Perils of Public Internet: 00:02:00 •AMA - Ask Me Anything about IT Threat Mitigation Part 1: 00:07:00 •AMA - Ask Me Anything about IT Threat Mitigation Part 2: 00:08:00 •Power Management: 00:02:00 •Cleaning and Maintaining Computers: 00:02:00 •Trash it or Stash it?: 00:02:00 •AMA - Ask Me Anything about Computer Maintenance and Management: 00:11:00 •Troubleshooting 101: 00:03:00 •AMA - Ask Me Anything about Troubleshooting Computers Part 1: 00:10:00 •AMA - Ask Me Anything about Troubleshooting Computers Part 2: 00:11:00 •Introduction to Databases: 00:06:00 •Database Details: 00:06:00 •AMA - Ask Me Anything about Databases: 00:06:00 •Introduction to Programming: 00:04:00 •Programming with a PBJ Sandwich: 00:08:00 •AMA - Ask Me Anything about Programming: 00:04:00

Overview This comprehensive course on Compliance & Business Risk Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Compliance & Business Risk Management comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Compliance & Business Risk Management. It is available to all students, of all academic backgrounds. Requirements Our Compliance & Business Risk Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 9 lectures • 03:20:00 total length •Module 1: Introduction to Compliance: 00:17:00 •Module 2: Five basic elements of compliance: 00:25:00 •Module 3: Compliance Management System (CMS): 00:26:00 •Module 4: Compliance Audit: 00:38:00 •Module 5: Compliance and Ethics: 00:26:00 •Module 6: Risk and Types of Risk: 00:25:00 •Module 7: Introduction to Risk Management: 00:25:00 •Module 8: Risk Management Process: 00:18:00 •Assignment - Compliance & Business Risk Management: 00:00:00

Overview This comprehensive course on Complete Online Marketing & Advertising Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Complete Online Marketing & Advertising Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Complete Online Marketing & Advertising Course. It is available to all students, of all academic backgrounds. Requirements Our Complete Online Marketing & Advertising Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 28 lectures • 02:42:00 total length •Intro To Funnel Building: 00:01:00 •Funnel Building - Part 1: 00:04:00 •Funnel Building - Part 2: 00:07:00 •Funnel Building - Part 3: 00:09:00 •Intro To Lead Generation: 00:01:00 •Lead Gen - Lead Magnets: 00:04:00 •Lead Gen - Landing Pages: 00:26:00 •Lead Gen - Getting Traffic: 00:05:00 •Intro To LinkedIn Advertizing: 00:01:00 •LinkedIn Ads - Campaign Manager: 00:07:00 •LinkedIn Ads - Creating ADS That SELL - Part 1: 00:08:00 •LinkedIn Ads - Creating ADS That SELL - Part 2: 00:04:00 •Intro To Banner Advertising: 00:01:00 •Banner Ads - Designing The Ad: 00:04:00 •Banner Ads - Ad Campaign Goals: 00:05:00 •Banner Ads - Setting Uo & Running Campaigns: 00:12:00 •Intro To Twitter TimeLine Ads: 00:01:00 •Twitter Ads - Canpaign Objects & Details: 00:08:00 •Twitter Ads - Ad Groups & Targeting: 00:06:00 •Twitter Ads - Creating The Ad _ Launching: 00:04:00 •Intro To Facebook Newsfeed Ads: 00:01:00 •Facebook Ads - Marketing Objectives: 00:05:00 •Facebook Ads - Ad Targeting & Budgeting: 00:11:00 •Facebook Ads - Creating The Ad: 00:10:00 •Intro To Search Ads: 00:01:00 •Search Ads - Marketing Objectives: 00:05:00 •Search Ads - Ad - Groups & Keywords: 00:06:00 •Search Ads - Creating & Monitoring Ads: 00:05:00

Overview This comprehensive course on Contract Management Training UK will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Contract Management Training UK comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Contract Management Training UK. It is available to all students, of all academic backgrounds. Requirements Our Contract Management Training UK is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 11 sections • 11 lectures • 03:41:00 total length •Introduction to Contract Management: 00:24:00 •Contract Lifecycle - Understanding The Stages: 00:17:00 •Contract Manager's Roles, Responsibilities & Career Opportunities: 00:17:00 •Principles of English Contract Law: 00:27:00 •Classification of Contracts: 00:19:00 •Case Study on Contract Management: 00:16:00 •Contract Management Plan & Efficiency: 00:17:00 •Risks, Disputes & Supplier Relation In Contract Management: 00:21:00 •Negotiation, Variation & Changes in Contract Management: 00:17:00 •Contract Management Process Evaluation & KPI: 00:24:00 •Contract Review, Challenges and Future@: 00:22:00

Overview Make a new and exciting career in the legal system a reality by training to specialise in the lucrative world of Contract Law. By enrolling in this Contract Law UK Level 3 course, you will be taught about the multiple regulations that exist in the UK to govern any kind of formal contract. The course presents a full learning curve for understanding the legalities and processes of contracts, from the agreement procedure to the underlying conditions and warranties. You will also be coached in identifying and nullifying illegal contracts. By finishing the modules, you will have gained every scrap of knowledge to act as a legal representative. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Contract Law UK Level 3. It is available to all students, of all academic backgrounds. Requirements Our Contract Law UK Level 3is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 14 sections • 14 lectures • 04:27:00 total length •Introduction to UK Laws: 00:14:00 •Ministry of Justice: 00:16:00 •Agreements and Contractual Intention: 00:15:00 •Considerations and Capacities of Contact Laws: 00:18:00 •Terms within a Contract: 00:23:00 •Misinterpretations and Mistakes: 00:25:00 •Consumer Protection: 00:29:00 •Privity of Contract: 00:16:00 •Insurance Contract Laws: 00:20:00 •Contracts for Employees: 00:22:00 •Considerations in International Trade Contracts: 00:13:00 •Laws and Regulations for International Trade: 00:30:00 •Remedies for Any Contract Breach: 00:21:00 •Assignment - Contract Law UK Level 3: 00:05:00

Overview This comprehensive course on Conflict Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Conflict Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Conflict Management. It is available to all students, of all academic backgrounds. Requirements Our Conflict Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 23 lectures • 23:26:00 total length •Welcome to the Course: 00:03:00 •What are Conflict and Conflict Management?: 00:03:00 •The Rational and Irrational Sources of Conflict: 00:03:00 •The Effects of Respect on Conflict: 00:04:00 •How to Use Respect to Help Resolve Conflict: 00:05:00 •How Communication Works: 00:05:00 •How we listen: The Four Listening Levels: 00:05:00 •How to Listen Well: 00:04:00 •How Personality Types Conflict: 00:02:00 •How Specific Personalities Clash at Work: 00:04:00 •How to Avoid Personality Clash: 00:02:00 •Resistance: It's Not Conflict yet.: 00:02:00 •The Onion Model of Resistance: 00:07:00 •The Signs of Conflict Escalation: 00:03:00 •The Strategies for Handling Conflict: 00:06:00 •Conflict De-escalation Process: 00:03:00 •Conflict Handling Modes - The Thomas-Kilmann Model: 00:02:00 •The Five Thomas-Kilmann Modes: 00:06:00 •Getting Help from a Third Party: 00:05:00 •How to Recover from a Broken (Professional) Relationship: 00:05:00 •Good Conflict and Bad Conflict: 00:04:00 •The Secret to Avoiding Conflict: 00:03:00 •Assignment - Conflict Management: 2 days, 22 hours