47225 Courses in Leicester delivered On Demand

Introduction: Dealing with consumer objections is a huge part of any sales position. Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale. Part of your job is to seriously address these concerns, taking the time to thoroughly understand each one. Only then can you go through the steps that you need to take, in order to overcome them, convincing the customer that your product is the best one for their unique needs. This course goes into detail regarding how to handle sales objections throughout your career. It begins by giving you an overview of the preliminary skills that you need to master, before you can begin handling any customer concerns. Next, we will review the most common types of objections that you can expect to encounter, along with a few quick tips on how to overcome them. We will also cover more general techniques that can be applied to other types of objections. Finally, we review ways in which to handle complaints, which are essentially objections from customers, once the sale has been completed. What You will Learn: Why you need to develop credibility early on in the sales process How to overcome misunderstandings and scepticism regarding a product; The importance of asking questions, when dealing with customer objections Why you need to tackle the biggest objection first The role of listening in handling complaints The best strategies to use, when dealing with objections or complaints from existing customers Benefits of taking this Course Learning important communication skills that you need, in order to close sales Learning how to address issues, such as customer indifference to your product Understanding the important role that honesty plays in the sales process Understanding why you need to develop a keen sense of empathy, when dealing with customers Learning how and when to follow up with your customers Course Modules/Lessons Module 1: Developing Preliminary Skills Module 2: Types of Objections Module 4: Handling Complaints

Introduction: Once a project officially kicks-off, it enters the development stage. This is essentially the phase at which the project begins to slowly materialise, with team members actively working towards achieving the goal. At this point, stakeholders have been consulted, the project has been pitched and accepted, and it is now time to move into the development phase. During the development stage, a project will go through its conception, initiation, implementation and follow-up phases. At some point during the development stage, team members will begin to create test scenarios, which will lead into the testing phase. The testing phase is the examination and investigation period of a project, which is intended to inform stakeholders of performance levels and allow them to evaluate potential failure risks. In this course, we will identify and study the key aspects that are needed for the successful completion of a project and the importance of project testing. What we will learn in this course: The phases of project development: initiation, planning, design, execution, implementation, testing and monitoring How to develop a project concept The importance of time and communication management The need for project testing The benefits of this course are: You will understand the phases of project development and testing, which will help in building a proper project plan You will learn how to put together a project concept easily and effectively You will learn how to implement a time and communication management plan that will help team members stay on track You will understand the importance of project testing and what happens if parts of the project are neglected Course Modules/Lessons Module 01: The Seven Phases of Project Development: Initiation, Planning, Design, Execution, Implementation, Testing and Monitoring Module 02: How to Develop a Project Concept Module 03: The Important Role of Time Management and Communication Module 04: The Need for Project Testing

PA Telephone Skills Certification Learning PA telephone skills is absolutely essential for current and aspiring personal assistants looking to refine their craft and sharpen their telephone skills. It is also important for managers and supervisors who are looking for tips to improve the overall performance of their PAs. This course provides a comprehensive guide to essential PA telephone skills, such as making the best first impressions, taking messages effectively, and being organised and calm under pressure. From the most professional greetings to use, having the right timing and how to be genuinely charming, to the ways of taking and delivering messages properly, this course covers everything you need to know about effective PA telephone skills. You Will Learn: How to make the best first impression by using the right greetings and being charming The perfect timing when taking calls How to be organised and efficient when taking and delivering messages How to be calm and professional under pressure Benefits of Taking This Course: You will have the skills to help you in your PA role You could improve your chances of receiving a promotion You will improve your relationship with your boss and ensure a smooth office process You will avoid the potentially devastating consequences of jeopardising important company relationships

Forestalling Falls in Older People Certification Roughly 1 of every 3 more established grown-ups living at home will have at any rate one fall every year. Much of the time, falls don't bring about genuine injury. In any case, now and again, they can have pulverizing impacts. For example, a more seasoned grown-up with osteoporosis may support a genuine break following a fall. This course will show you why more established individuals frequently endure falls and how falls can be forestalled in homegrown settings. You will learn pragmatic methodologies for adjusting the climate and working with medical care experts, to diminish the danger and advance autonomy. You will Learn Why more seasoned individuals are at specific danger of falls Natural factors that make a fall more probable What to do in the event that you fall The most effective method to forestall falls in homegrown settings by changing the climate Finding support with everyday undertakings and putting resources into security helps Why strength and equilibrium preparing can diminish the danger of falls Instructions to begin a viable exercise program Why customary sight tests can limit a person's danger of falls The connection between drug, liquor and falls Advantages of taking this Course: In the event that you are a more seasoned grown-up in danger of a fall, this course will help diminish your danger of injury In the event that you live with or care for a more seasoned grown-up, this course will help you defend their prosperity On the off chance that you work with more established grown-ups in an upheld or private living office, this course will assist you with contributing a more secure climate In the event that you work in a business that fabricates or sells autonomous living guides or hardware, this course will give you a significant understanding into the issues looked by more established grown-ups in danger of falls

How Retargeting Works Certification Have you at any point perused an online store, just to have the items you seen follow you from one site to another? This is the manner by which retargeting works, and it is an incredible method to change over internet browsers to customers. Retargeting guarantees that your image gets before the individuals who have effectively communicated an interest in you again and again. Studies show that rehashed openness to brand, promotions and messages can positively affect your main concern. Truth be told, research demonstrates that 70% of individuals presented to retargeting advertisements get back to the first site to finish the exchange. This course expounds in regards to retargeting on different web stages. We start by giving you a prologue to the idea of retargeting, including its advantages and models. Then, we talk about how you can utilize Google AdWords and Analytics in your remarketing effort. We additionally survey retargeting on Facebook, furnishing you with explicit instruments you can use to contact your web guests. At long last, we talk about retargeting on different stages, like Twitter and Instagram. You Will Learn: What retargeting is and why it ought to be a critical piece of your internet advertising procedure Instructions to remarket utilizing Google Why you ought to become familiar with Facebook Pixel The different ways you can utilize Facebook Ads to contact your clients What to do on the off chance that you don't have the opportunity or experience needed to make your own retargeting efforts Advantages of Taking this Course Figure out how retargeting can improve your profit from speculation and increment your benefits Figure out how to contact web guests who may go to the opposition in the event that you don't act rapidly Improve comprehension of the necessities of your crowd Figure out how to remarket on different stages, including Facebook, Twitter and Instagram Figure out how to make your transformation rate take off

Recruiting Employees Certification Notwithstanding the size and nature of your association, recruiting and holding the top ability can frequently end up being a test, particularly when found in the light of serious work markets. The employing interaction can feel overwhelming and some key realities may escape everyone's notice without a reasonable and predictable recruiting system. Carrying out a solid employing measure abbreviates the tedious enrollment lifecycle and decreases costs. Awful recruits cost associations a large number of pounds and you are compelled to rehash the employing cycle all finished. In the seminar on recruiting representatives, you will find out about: The significance of executing a reasonable recruiting measure to choose the correct representatives for your association Step by step instructions to portray the work position accessible with the goal that you can pull in the best ability accessible Instructions to screen CVs from an enormous pool of imminent up-and-comers and how to recognize warnings that help dispense with unfit occupation searchers Step by step instructions to lead starter telephone screen interviews and pre-evaluation tests Step by step instructions to direct proficient, efficient and all around arranged meetings and secure the best ability for your association A portion of the advantages of examining the course incorporate the accompanying: You become mindful of the means associated with the employing interaction and this can assist you with lessening the enlistment lifecycle and save costs You can recognize inadmissible competitors and get rid of them at a beginning phase and spotlight on drawing in the correct ability There is improved probability of recruiting the correct representatives who will add to the achievement and development of your association

Absence Management Certification While intermittent employee absences are inevitable, frequent non-attendance can have a significant cost to an organization. Employers lose money and time due to absenteeism, and repeated absence can lower team morale. Regular absenteeism can create resentment and stress within the workplace, making it difficult to maintain a positive and productive environment. Persistent employee absence can negatively impact profits and damage important relationships between the business and its clients. Therefore, it is crucial for all organizations to take a proactive approach to absence management and prevention. Fortunately, you can reduce absenteeism by understanding the underlying causes and implementing effective measures to address it. In this course, you will learn why employees may be absent from work, how to manage instances of absence, how to support those with legitimate reasons for absence to return to the workplace, and how to educate employees who are absent without valid reasons. You will discover how to strike a balance between supporting the needs of your organization while promoting the health and wellbeing of its employees. Don't let absenteeism impact your business - enroll in our course and learn how to manage employee absences effectively!   You Will Learn: What is implied by representative nonappearance, the monetary expenses of nonattendance and why it is basic that all organizations contemplate how to deal with it. The most widely recognized explanations behind both present moment and long haul unlucky deficiencies and how the reasons for nonattendance differ by area. The components that make up a decent nonattendance the board strategy and how to guarantee that it is executed in a steady manner. The down to earth steps line chiefs and entrepreneurs can take while restraining and excusing representatives with a background marked by continuous or delayed nonattendances. Step by step instructions to forestall nonattendance by improving working conditions, raising assurance and offering viable motivating forces. Advantages Of Taking This Course: In the event that you are in an administration job, this course will give you the certainty to converse with workers about nonattendance and to carry out nonappearance strategies. In the event that you are liable for drawing up nonattendance arrangements, this course will help you devise reasonable, viable techniques that advance a solid working environment. In the event that you own a business or are the top of an association, this course will urge you to look at your work environment culture and see how it might encourage a culture of non-attendance. You will acquire viable experiences into measures that decrease worker nonattendance, which will permit you to quickly begin handling the issue in your own association.

Cold Calling Certification Regardless of its awful standing, cold pitching actually has a task to carry out in present day deals. In spite of the fact that there are currently exacting guidelines overseeing how and when salesmen can utilize cold pitching, it can in any case be utilized to acceptable impact. Nonetheless, effective cold pitching requests a particular arrangement of abilities. Protests are the standard instead of the standard and it is not difficult to get dampened. This course will show you why cold pitching is as yet pertinent to sales reps today, the exploration you ought to attempt prior to settling on a decision and how to conquer basic complaints. You Will Learn: The job of cold pitching in current deals The laws you need to submit to when utilizing cold pitching as a business method The eight stages you can take to expand your risk of progress and keep an uplifting outlook The most widely recognized protests and boundaries you will look as a chilly guest and how to turn the circumstance around by means of positive correspondence Advantages of Taking This Course: In the event that you are an entrepreneur, this course will assist you with satisfying your commitments under the law if your sales reps utilize cold pitching procedures On the off chance that you are a salesman, this course will build the quantity of deals you make when cold pitching On the off chance that you are a salesman, this course will improve your certainty at all phases of the business interaction, and these adaptable abilities will make you a superior communicator altogether zones of your working life On the off chance that you are keen on buyer brain research, this course will give you a significant knowledge into how shoppers settle on a choice to buy

Abilities to Succeed at Selling Certification For some organizations, a viable outreach group is critical to their general achievement. Be that as it may, numerous individuals are not exactly sure what sort of abilities salesmen need to bring a deal to a close. In opposition to prevalent thinking, selling is anything but a straightforward work - it is a control that requests a bunch of explicit capabilities joined with a vigorous character. In this course, you will find out about the center abilities that are fundamental for any sales rep, any place they are in their vocation. These abilities are fundamental for any individual who needs to recognize a client's necessities, offer them the correct item or administration, and close the deal. At last, effective selling boils down to exceptional relational abilities, item information and determination. You Will Learn: The main 10 abilities each salesman needs to succeed and why achievement in deals is dependent upon a fundamental information on human brain research The most effective method to rapidly assemble a relationship with the customer that will encourage a feeling of trust and shared collaboration Why it is imperative to take a genuine stock of your shortcomings, how to gain from your mix-ups and how to look for help from an expert guide Advantages of Taking This Course: You will realize why explicit abilities are attached to accomplishment in deals based positions and why deals is anything but a feasible vocation choice for everybody You will figure out how to create abilities that will augment your odds of making a deal, in this manner expanding your organization's benefits You will figure out how to survey your own abilities and adopt a proactive strategy to improving your way to deal with the selling interaction

Wellbeing and Safety for Events Certification Finding out about wellbeing and security for occasions is significant for anyone engaged with an occasion of any size and nature - regardless of whether you're an occasion coordinator, some portion of the occasion group, or are hoping to branch into the occasion the board world. This course gives a far reaching manual for occasion wellbeing and security, by featuring genuine dangers, guaranteeing a protected setting and fruitful group control. From how to evade fire risks and learning waste administration standards, to tracking down the ideal setting and understanding the study of group wellbeing, this course covers all you require to think about each part of occasion wellbeing and security. You Will Learn Step by step instructions to execute a waste administration methodology to guarantee wellbeing and security at occasions Step by step instructions to play out a fire-peril hazard evaluation and maintain a strategic distance from any possible threat The most effective method to guarantee a reasonable, safe and hazard free scene The study of group control, including relegating compelling jobs and section and leave techniques Advantages of Taking This Course You will build occasion participation by guaranteeing the security and prosperity of participants You will maintain a strategic distance from any potential legitimate ramifications emerging from wounds at occasions You will improve your standing as an occasion coordinator and increment business You will dodge any negative exposure emerging from wellbeing and different dangers at occasions