3949 Courses in Coventry delivered On Demand

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now No matter what industry are you in, customers are the lifeblood of every business! And happy customers mean healthy business. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way. Our comprehensive bundle on Customer Relationship Management (CRM)will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability. So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you. What will you learn from this Customer Relationship Management (CRM) bundle: Become fully aware of CRM, its fundamentals, strategies and the future of CRM Explore KYC, CDD, AML and methods to carry out KYC and AML Gain an acute understanding of communication, its principles and fundamentals Learn about customer service, how to focus on customers and to establish an action plan Get a detailed overview of phone-based customer service and customer service communication strategies Gain knowledge of hospitality management and the process of development and training in the hospitality industry Discover how to work effectively across cultures Unveil the secret tricks of the formula of talking with strangers Fully understand performance management and conflict management Acquire the knowledge, skills and guidelines of stress management Along with this Customer Relationship Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Customer Relationship Management? Course 1: Know Your Customer (KYC) Course 2: Effective Communication Skills Course 3: Retail Management - Level 5 Course 4: Phone-Based Customer Service Course 5: Hospitality and Accommodation Management Course 6: Working Effectively Across Cultures Course 7: The Formula to Talk with Strangers Course 8: Performance Management Course 9: Conflict Management Course 10: Stress Management Training How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 1: Customer Relationship Management Introduction to Customer Relationship Management Customer Relationship Management Fundamentals CRM Strategies Data Analysis in Customer Relationship Management Customer Relationship Management Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM Course 2: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 3: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 4: Retail Management - Level 5 Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 5: Phone-Based Customer Service Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Aspects of Phone Etiquette Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Managing Interoffice Calls and Voicemail Problem Solving over the Phone Intra Organisation Dealings Measuring Customer Service Course 6: Hospitality and Accommodation Management Introduction to Hospitality Management An Overview of Hotel Industry The Process of Selection and Recruitment in Hospitality Industry The Process of Development and Training in Hospitality Industry Management of Front Office Operations Management of Housekeeping, Engineering and Security Operations Management of Food and Beverage Operations Management of Service Quality in Hospitality Industry Marketing in Travel and Tourism Business Accounting in Hospitality Industry Customer Satisfaction E-Hospitality and Technology Course 7: Working Effectively Across Cultures Introduction Cultural identity OBSERVE Learn APPLY More practical TIPS Wrap up Course 8: The Formula to Talk with Strangers Course Overview The Formula Summary End Course 9: Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 10: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Customer Relationship Management (CMR) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Customer Relationship Management (CMR) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as: CRM Analyst CRM Consultant CRM Developer CRM Executive CRM Manager CRM Specialist And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management (CRM)) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Unlock the secrets of expertly managing facilities with our comprehensive course designed for the discerning professional. Imagine mastering the art of creating harmonious workplace environments, ensuring smooth operations, and optimising maintenance strategies. This course offers a journey through every aspect of facilities management, equipping you with the knowledge to enhance the life cycle of your facilities, oversee crucial projects with precision, and navigate the complex world of real estate. Key Features: CPD Certified Developed by Specialist Lifetime Access Delve into the critical aspects of human resource management and discover the balance between outsourcing services and leveraging in-house talent. Embrace the principles of sustainable development, transforming your approach to facilities management with environmentally conscious strategies. This is more than just a course; it's an opportunity to elevate your expertise and make a significant impact in the world of facilities management. Join us and step into a future where you hold the keys to exceptional facility operations and sustainable development. Course Curriculum Module 01: Introduction to Facility Management Module 02: Workplace Facilities Module 03: Operations of Facilities Module 04: Operations and Maintenance Module 05: Facilities Life Cycle Module 06: Project Management Module 07: Real Estate Module 08: Human Resource Management Module 09: Outsourcing of Services or In-House Staff Module 10: Sustainable Development and Facilities Management Learning Outcomes: Master the fundamentals of effective facility management for diverse environments. Evaluate workplace facilities to enhance productivity and employee well-being. Implement efficient operations and maintenance strategies for facility longevity. Understand the full life cycle of facilities management. Apply project management principles to facilities management tasks. Integrate sustainable development practices in facilities management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to manage diverse facility types. Professionals seeking to enhance facility operational efficiency. Managers looking to integrate sustainability in facilities. Real estate professionals expanding their management expertise. HR professionals overseeing workplace environments. Career path Facilities Manager Operations Manager Maintenance Supervisor Real Estate Manager Sustainability Coordinator Project Manager in Facilities Management Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 4 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Immerse yourself in the world of hospitality with a focus on restaurant management. This course takes you through an extensive journey from understanding the hospitality industry to mastering the intricacies of restaurant leadership and food safety management. Explore the roles of front office and food and beverage operations, as well as the critical aspects of food safety legislation, contamination control, and hygiene practices. Equip yourself with the skills to ensure food safety and manage a restaurant's operations effectively. Learning Outcomes: Gain insights into hospitality management and the hotel industry. Develop a deep understanding of restaurant industry dynamics. Acquire skills in restaurant leadership and effective management. Learn the processes of selection, recruitment, and training in hospitality. Master front office operations and food and beverage management. Explore food safety principles, legislation, and management systems. Understand contamination hazards and methods for control. Gain knowledge about food-borne illnesses, hygiene, and premises design. Why buy this Restaurant Management?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Restaurant Management you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Restaurant Management course is ideal for Aspiring restaurant managers seeking comprehensive training. Hospitality professionals transitioning to restaurant management. Individuals interested in the food and beverage sector. Current restaurant staff looking to advance in their careers. Prerequisites This Restaurant Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Restaurant Manager - Average Earnings: £25,000 - £40,000 per year. Food and Beverage Manager - Average Earnings: £25,000 - £40,000 per year. Hospitality Manager - Average Earnings: £30,000 - £45,000 per year. Hotel Operations Manager - Average Earnings: £35,000 - £55,000 per year. Catering Manager - Average Earnings: £25,000 - £40,000 per year. Course Curriculum Module 01: Introduction to Hospitality Management Introduction to Hospitality Management 00:21:00 Module 02: An Overview of Hotel Industry An Overview of Hotel Industry 00:15:00 Module 03: Restaurant Industry Restaurant Industry 00:32:00 Module 04: Restaurant Leadership and Management Restaurant Leadership and Management 00:22:00 Module 05: The Process of Selection and Recruitment in Hospitality Industry The Process of Selection and Recruitment in Hospitality Industry 00:18:00 Module 06: The Process of Development and Training in Hospitality Industry The Process of Development and Training in Hospitality Industry 00:21:00 Module 07: Management of Front Office Operations Management of Front Office Operations 00:16:00 Module 08: Management of Food and Beverage Operations Management of Food and Beverage Operations 00:17:00 Module 09: Food Safety - An Introduction Food Safety - An Introduction 00:26:00 Module 10: Supervision of Food Safety Supervision of Food Safety 00:34:00 Module 11: Food Safety Legislation Food Safety Legislation 00:31:00 Module 12: Food Safety Management System Food Safety Management System 00:41:00 Module 13: Food Safety Management Tools Food Safety Management Tools 00:27:00 Module 14: Contamination Hazards Contamination Hazards 00:26:00 Module 15: Controlling Contamination Controlling Contamination 00:36:00 Module 16: Food Poisoning (Bacterial) and Food-Borne Illness Food Poisoning (Bacterial) and Food-Borne Illness 00:29:00 Module 17: Food Poisoning (Non-Bacterial) Food Poisoning (Non-Bacterial) 00:29:00 Module 18: Personal Hygiene Personal Hygiene 00:27:00 Module 19: Food Premises and Equipment: The Design and Construction Food Premises and Equipment: The Design and Construction 00:30:00 Module 20: Pest Management Pest Management 00:26:00 Module 21: Food Safety Training for the Staff Food Safety Training for the Staff 00:15:00 Assignment Assignment - Restaurant Management 00:00:00

Unleash a safer, more efficient workplace with the comprehensive Manual Handling, Rigging and Lifting & Safety in the Workplace Bundle. This transformative package equips your team with essential skills, fostering a culture of safety that drives results. Equip your team with the prowess to excel in diverse work environments, ensuring smooth operations and heightened productivity. This Manual Handling, Rigging and Lifting & Safety in the Workplace Bundle encompasses a range of critical skills, offering a holistic approach to safety. With modules designed to cultivate proficiency in various domains, you'll witness the evolution of your team's capabilities firsthand. The Eight courses of the Manual Handling, Rigging and Lifting & Safety in the Workplace Bundle are: Course 1: Manual Handling Training Course Course 2: Work At Height Training Course 3: Warehouse Operative Course 4: Forklift Training - Online Course Course 5: Rigging and Lifting Course 6: Working in Confined Spaces Course 7: LOLER Training Course 8: Level 2 Health and Safety in the Workplace Don't let this opportunity slip through your grasp; enrol in the Manual Handling, Rigging and Lifting & Safety in the Workplace Bundle and shape a future of safety and success! Learning outcomes Upon completing the Manual Handling, Rigging and Lifting & Safety in the WorkplaceBundle, you will achieve the following learning outcomes Safely lift and handle objects, reducing the risk of workplace injuries. Navigate elevated workspaces with confidence, adhering to height safety protocols. Execute warehouse operations seamlessly, contributing to efficient logistics. Operate forklifts with precision through our online course, enhancing operational expertise. Master rigging and lifting techniques, ensuring secure load handling. Confidently work within confined spaces while maintaining safety standards. Understand and adhere to LOLER regulations for safe equipment usage. Demonstrate a comprehensive grasp of health and safety practices in the workplace. Elevate your workforce's safety and efficiency with our transformative Manual Handling, Rigging and Lifting & Safety in the Workplace Bundle. This comprehensive package amalgamates a suite of essential courses meticulously designed to equip your team with a diverse skill set that spans crucial aspects of workplace operations. This bundle offers a holistic approach to workplace safety, from the intricacies of safe lifting and object handling to the nuances of working at heights. Our specialised Manual Handling, Rigging and Lifting & Safety in the Workplace bundle delves into the logistics landscape, empowering warehouse operatives to excel. With our online "Forklift Training" module, you'll master the art of operating heavy machinery with precision, enhancing both productivity and safety. Moreover, the Manual Handling, Rigging and Lifting & Safety in the Workplace bundle takes you into rigging, lifting, and working in confined spaces, ensuring your team can navigate complex situations confidently. Our "LOLER Training" module deepens your understanding of equipment safety, and the "Level 2 Health and Safety in the Workplace" course cements a culture of comprehensive safety awareness. Upon completion, your team will be armed with the expertise to revolutionise your workplace's operations. The Manual Handling, Rigging and Lifting & Safety in the Workplace bundle is a transformative investment that propels your team toward safety, efficiency, and excellence across various domains. Empower your workforce today to embrace a future of enhanced proficiency and secure practices. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Manual Handling, Rigging and Lifting & Safety in the Workplace Bundle is tailored for: Employees across industries are seeking to enhance their workplace safety skills. Warehouse operatives are looking to optimise logistics practices and secure handling techniques. Individuals working in roles that involve working at heights and require height safety proficiency. Operators of forklifts and heavy machinery, aiming to improve operational precision and safety. Personnel engaged in rigging, lifting, and confined space work, aiming to navigate complex scenarios confidently. Professionals and supervisors aim to deepen their understanding of health and safety practices for enhanced workplace compliance. Requirements Without any formal requirements, you can delightfully enrol in this Manual Handling, Rigging and Lifting & Safety in the Workplace Bundle. Career path Our Manual Handling, Rigging and Lifting & Safety in the Workplace Bundle will prepare you for a range of careers, including: Warehouse Operative: £18K - £25K per year. Forklift Operator: £20K - £28K per year. Health and Safety Officer: £25K - £40K per year. Construction Worker: £22K - £35K per year. Rigging and Lifting Specialist: £30K - £45K per year. Logistics Manager: £35K - £55K per year. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

ASP.NET Web API is one of the hot topics in the ASP.NET world. The usage of web API is taking the world by storm. Companies such as Netflix, Spotify, Tesla, and Amazon use APIs to connect front-end and back-end functionality on a large scale. You will be learning these RESTful Web API concepts from scratch in this course.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Define multimode system terminology Describe goals and applications of multimode systems Detail basic component layouts of multimode systems Define microgrid systems and diagram component layouts for microgrid applications List applications for multimode systems Distinguish between back-up and self-consumption use cases Examine daily and annual data to perform a load analysis Review battery bank sizing Identify PV array sizing methods and variables for multimode systems Calculate minimum PV array size to meet load requirements Calculate what percentage of overall annual consumption will be offset by selected PV array size Analyze data required to specify a multimode inverter Differentiate between sizing considerations for internal and external AC connections Describe various configurations for stacking and clustering multiple inverters Describe when and why advanced inverter functions are used Discuss the equipment and designs needed for advanced multimode functions Analyze each advanced multimode function List data needed to perform an accurate financial analysis of systems that use advanced multimode functions Describe factors that can affect the financial analysis of systems using advanced multimode functions Describe the National Electrical Code (NEC®) Articles that apply to the different parts of PV and energy storage systems (ESS) Identify specific requirements for ESS and systems interconnected with a primary power source List relevant building & fire codes Communicate specific requirements for workspace clearances, disconnects, & OCPD Describe PV system requirements that affect ESS installation List ESS labeling requirements Review DC coupled systems, including advantages and disadvantages Discuss MPPT charge controller operations and options Review charge controller sizing for grid-tied systems Design a DC coupled multimode PV system for a residential application Define operating modes of an AC coupled PV system while grid-connected or in island mode Explain charge regulation methods of grid-direct inverter output Review AC coupled PV system design strategies Evaluate equipment options for AC coupled multimode applications Design an AC coupled multimode PV system for a residential application Define Energy Storage System (ESS) Describe criteria for evaluating energy storage system configurations and applications Design ESS system for back-up power Describe large-scale energy storage system applications and functions; review use case examples Analyze equipment configuration options for large-scale AC and DC coupled systems Formulate questions to enable design optimization of large-scale energy storage systems Note: SEI recommends working closely with a qualified person and/or taking PV 202 for more information on conductor sizing, electrical panel specification, and grounding systems. These topics will be part of this course, but they are not the focus.

Manual Handling Certification Manual dealing with is a fundamental piece of pretty much every work all through the UK. Everybody from office laborers to the individuals who work on production line floors participate in some type of manual dealing with every single day. It is critical to find out about the dangers implied and how to lift, convey, push, and pull stacks securely. This is the most ideal approach to lessen the pace of working environment wounds, the majority of which are brought about by inappropriate manual taking care of practices. This course furnishes you with a complete manual for manual taking care of. It starts by giving you a prologue to the idea of manual dealing with, including models and influenced working environments. It at that point really expounds on the relevant enactment and the commitments businesses and representatives should satisfy to guard their working environment. The particular kinds of dangers and risks, just as models on the most proficient method to deal with materials securely are likewise given. You Will Learn: Data about the manual dealing with guidelines The commitments bosses should satisfy as per the Manual Handling Operations Regulations The commitments representatives should satisfy as per the Manual Handling Operations Regulations The dangers and risks that are implied with inappropriate manual taking care of, including the advancement of musculoskeletal issues and tedious movement wounds Strategies for protected and powerful manual dealing with Functional arrangements and tips to remember with regards to manual taking care of and working environment wellbeing Advantages of Taking This Course Finding out about manual taking care of and how predominant it is in the present work environments Acquiring knowledge into the commitments and prerequisites businesses should satisfy as per relevant enactment Understanding the rights and commitments of representatives in the work environment with regards to manual taking care of Finding out about the particular dangers and risks that representatives face when they handle things inappropriately Figuring out how to physically deal with loads appropriately