9613 Courses in Cardiff delivered On Demand

Entry Level 3 Award In Skills for Childcare Do you have a strong interest in working with kids? If your goal is to start your own business or boost your childcare skills you should join our comprehensive Entry Level 3 Award In Skills for Childcare course. The Entry Level 3 Award In Skills for Childcare course is an online program that teaches people how to work with kids. This Entry Level 3 Award In Skills for Childcare course covers child development, learning, safety and food. Also, this Entry Level 3 Award In Skills for Childcare course helps to understand the child growth process and how to support them. Through the Entry Level 3 Award In Skills for Childcare course you can improve communication in health, social care and child care. Enrol in this Entry Level 3 Award In Skills for Childcare course to gain guidance and advance your abilities continuously. Learning Outcomes of Entry Level 3 Award In Skills for Childcare After completing the Entry Level 3 Award In Skills for Childcare course, learners will know about: The primary concern with how to give children the care and support they need through the Entry Level 3 Award In Skills for Childcare course. Learn everything there is to know about working in early childhood settings with our Entry Level 3 Award In Skills for Childcare course. This Entry Level 3 Award In Skills for Childcare course considers how young children grow and mature. You will be well-prepared to collaborate with kids in a variety of settings via this thorough Entry Level 3 Award In Skills for Childcare course. Special Offers of this Entry Level 3 Award In Skills for Childcare Course This Entry Level 3 Award In Skills for Childcare Course includes a FREE PDF Certificate. Lifetime access to this Entry Level 3 Award In Skills for Childcare Course Instant access to this Entry Level 3 Award In Skills for Childcare Course Get FREE Tutor Support to this Entry Level 3 Award In Skills for Childcare Course Entry Level 3 Award In Skills for Childcare Enhance your career in childcare with the Entry Level 3 Award in Skills for Childcare course. This online program covers essential topics such as child development, learning, safety, and nutrition. Through the Entry Level 3 Award in Skills for Childcare, you'll gain a deep understanding of the child growth process and learn effective strategies to support their development. This Entry Level 3 Award in Skills for Childcare course is designed to improve your communication skills, crucial for working in health, social care, and childcare environments. Enroll in the Entry Level 3 Award in Skills for Childcare today to start making a meaningful difference in children's lives Who is this course for? Entry Level 3 Award In Skills for Childcare Those who wish to work with children, are seeking a new job, or want to learn more about child development should take the Skills for Entry Level 3 Award In Skills for Childcare course. Requirements Entry Level 3 Award In Skills for Childcare To enrol in this Entry Level 3 Award In Skills for Childcare Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Entry Level 3 Award In Skills for Childcare Course. Be energetic and self-motivated to complete our Entry Level 3 Award In Skills for Childcare Course. Basic computer Skill is required to complete our Entry Level 3 Award In Skills for Childcare Course. If you want to enrol in our Entry Level 3 Award In Skills for Childcare Course, you must be at least 15 years old. Career path Entry Level 3 Award In Skills for Childcare Teaching assistants, classroom assistants and teachers are perfect job opportunities for Entry Level 3 Award In Skills for Childcare course.

Estate Agent: Estate Agent Diploma Are you a prospective candidate who is enthusiastic about bargaining, promoting, and selling? Our extensive Estate Agent Diploma course includes all the material necessary for you to succeed in this cutthroat business. Our extensive Estate Agent Diploma programme is broken into 16 courses in total. Our Estate Agent Diploma will teach you about estate agents, their business plans, and ownership. This estate agent diploma also includes descriptions of all rights, laws, and tax procedures. From Estate Agent Diploma You will become an expert in land use control, leases, and real estate investment. You will learn how to spot a good deal from this estate agent diploma. You will be able to write lucrative contracts and sell real estate with expertise once you have completed the estate agent diploma. Enrol in the Estate Agent Diploma programme to launch a successful career and solidify your extensive knowledge. This Estate Agent Diploma is the most effective way for you to gain a thorough understanding of the subject. Learning Outcomes of Estate Agent Diploma Estate Agent Diploma will help you understand the role and responsibilities of an estate agent. Identify different types of estate agents and their functions by completing the Estate Agent Diploma. Estate Agent Diploma will Develop negotiation skills for successful property transactions. Comprehend regulatory requirements and industry standards. Explore marketing strategies for property promotion with Estate Agent Diploma. The Estate Agent Diploma will help you learn about the current trends and future of the estate agency sector. Main Course: Estate Agent Diploma Free Courses are including with this Estate Agent: Estate Agent Course Along with The Estate Agent Course, We Offer a free Property Development Course Along with The Estate Agent Course, We Offer a free Residential Letting Course Along with The Estate Agent Course, We Offer a free Property Management Course Special Offers of this Estate Agent: Estate Agent Course This Estate Agent Course includes a FREE PDF Certificate. Lifetime access to this Estate Agent Course Instant access to this Estate Agent Course Get FREE Tutor Support to this Estate Agent Course Estate Agent: Estate Agent Diploma With a focus on the management side of residential lettings, this course on residential letting, property management, property development, and real estate agents seeks to give students a thorough understanding and insight into the property industry. This residential leasing, property management, property development, and estate agent course will give you a great understanding of your role through real-world examples throughout. All of the obligations and guidelines that a competent residential letting agent must maintain and adhere to are covered in the Residential Letting, Property Management, Property Development, and Real Estate Agent Course. Who is this course for? Estate Agent: Estate Agent Diploma This Estate Agent Diploma is a good investment for those looking to advance their professional abilities or keep up with the newest trends. Requirements Estate Agent: Estate Agent Diploma To enrol in this Estate Agent: Estate Agent Diploma Course, students must fulfil the following requirements. To join in our Estate Agent: Estate Agent Diploma Course, you must have a strong command of the English language. To successfully complete our Estate Agent: Estate Agent Diploma Course, you must be vivacious and self driven. To complete our Estate Agent: Estate Agent Diploma Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Estate Agent: Estate Agent Diploma Course. Career path Estate Agent: Estate Agent Diploma With this Estate Agent Diploma programme, you can pursue a variety of career opportunities, including: Property Developer Property Manager Real Estate Agent Real Estate Investor

Advance your teaching career with our Level 5 Diploma. Gain expert skills and knowledge to excel in educational leadership and innovative teaching strategies.

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Learn all about Mpox (Monkeypox) symptoms, diagnosis, and treatment in our CPD-certified course. Gain essential skills for workplace safety and public health awareness. Enroll now!

Master Electrical Design with AutoCAD This CPD-accredited course equips learners with key Electrical Design strategies, tools, and skills.

Get equipped with essential skills in retail management. Learn effective strategies in merchandising, sales, customer service, and team leadership.

Unlock your creativity with our Content Creation & Content Marketing course. Master storytelling, SEO writing, social media strategies, and audience engagement.

Become a proficient SEN Teaching Assistant. Master strategies for supporting diverse needs, fostering inclusion, & promoting effective learning. Shape impactful futures.