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Customer Service: Customer Service Course Online Are you looking to enrich your telephone etiquette skills? Join our Customer Service: Customer Service Course to master the art of useful contact over the phone. This Customer Service Course teaches all the aspects of phone etiquette and using proper phone language. The Customer Service: Customer Service Course describes how to eliminate phone distractions. Inbound and outbound calls are part of this Customer Service Course. Through the Customer Service Course, handling rude or angry callers. Moreover, Customer Service Course describes handling interoffice calls and voicemail messages. This Customer Service Course is helpful for correcting poor telephone etiquette and wrapping up. Enrol this Customer Service: Customer Service Course to empower your skills and expertise! Learning Outcomes of Customer Service: Customer Service Course After completing this Customer Service: Customer Service Course, you will be able to: Understand various aspects of phone etiquette via Customer Service Course. This Customer Service Course describes how to use proper phone language. Customer Service Course explains how to handle inbound and outbound calls. You can learn how to eliminate phone distractions through the Customer Service Course. Know how to handle rude or angry callers and much more with the help of this Customer Service Course. Main Course: Telephone-Etiquette Course Free Courses are including with this Customer Service: Customer Service Course Customer Service Course, We Offer a free Close Protection Course Special Offers of this Customer Service: Customer Service Course This Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service Course Instant access to this Customer Service Course Get FREE Tutor Support to this Customer Service Course Customer Service: Customer Service Course Online Giving students a solid understanding of the foundations of first-rate customer service is the aim of the Customer Service: Customer Service course. This customer service course provides guidance on how to resolve complaints, win back customers, and deal with challenging circumstances. By enrolling in this Customer Service: Customer Service course, you will also learn how to control your stress when dealing with difficult clients. After completing the Customer Service: Customer Service course, you'll know more about how to effectively communicate with clients and comprehend their needs. Who is this course for? Customer Service: Customer Service Course Online This Customer Service: Customer Service Course is perfect for students, business experts or stay-at-home parents. Requirements Customer Service: Customer Service Course Online To enrol in this Customer Service: Customer Service Course, students must fulfil the following requirements. To join in our Customer Service: Customer Service Course, you must have a strong command of the English language. To successfully complete our Customer Service: Customer Service Course, you must be vivacious and self driven. To complete our Customer Service: Customer Service Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Customer Service: Customer Service Course. Career path Customer Service: Customer Service Course Online After completing this Customer Service: Customer Service Course, you may be able to pursue a variety of promising career opportunities related to this Telephone-Etiquette field.

Sales management is the procedure of establishing a sales force, organising sales operations, and executing sales methods that enable a company to meet consistently, if not exceed its sales goals. When it comes to managing sales and improving sales performance for any size business, regardless of industry, the key to success is always accurate and consistent sales management processes. This begins with a great sales manager who understands how to inspire and lead a sales team. For this, you need to master these three skills that are Sales operations, Sales strategy, and Sales analysis. Aside from assisting your company in meeting its sales targets, a sales management system allows you to stay in tune with your industry as it grows and can mean the difference between survival and booming in an increasingly competitive marketplace. If you want to build your career as a sales manager or learn more skills in sales management but aren't sure where to begin, this Sales Management course will provide you with a solid foundation to become a confident sales manager and develop more advanced skills in Sales Management. This Sales Management course covers sales management training, the rules, and regulations of a company. You will also learn how to build leadership, strategic thinking, motivate people, and much more. This Sales Management course will provide you with a competitive advantage in your career, allowing you to stand out from other applicants and employees. Our experts have designed this Sales Management course to help you learn fast and efficiently, at your own speed and convenience. Enrol now and start learning. Learning Outcomes After completing the Level 7 Sales Management course, the learner will be able to - Gain a solid understanding of sales culture Know the expectations of customer Follow organisational structure Expand his/her communication skill Learn strategic planning within prior deadline Know the hiring process Understand the role of an advisor Build a leadership on themselves Inspire peoples Why Choose This Level 7 Sales Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. [ Note: Free PDF certificate as soon as completing the Level 7 Sales Management course ] Course Curriculum of Level 7: Sales Management Module 01: Transitioning to Sales Management: New Responsibilities and Expectations Module 02: It's All About Communication Module 03: Sales Planning: Setting the Direction for the Sales Team Module 04: Time Management, Territory Planning, and Sales Forecasting Module 05: Recruiting, Interviewing, and Hiring the Very Best Module 06: Building the Environment for Motivation: Compensation, Plans, Recognition, and Rewards Module 07: Training, Coaching, and Counseling: When and How to Apply Each Module 08: Stepping Up to Be a True Leader >-----------------------< Assessment Method After completing each module of the Level 7: Sales Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 7: Sales Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 7 Sales Management course is appropriate for those who want to get a head start in the sales sector or aspiring professionals working for public, private, volunteer and nonprofit organisations. Requirements There are no specific requirements for this Level 7 Sales Management Course because it does not require any advanced knowledge or skills. Career path After completing this Level 7 Sales Management course, you may be able to pursue a variety of promising career opportunities.

This course focuses on understanding all the basic theory and programming skills required as a data scientist, featuring 35+ practical case studies covering common business problems faced by them. This course seeks to fill all those gaps in knowledge that scare off beginners and simultaneously apply your knowledge of data science and deep learning to real-world business problems.

Are you looking to enhance your Inventory Management skills? If yes, then you have come to the right place. Our comprehensive course on Inventory Management will assist you in producing the best possible outcome by mastering the Inventory Management skills. The Inventory Management course is for those who want to be successful. In the Inventory Management course, you will learn the essential knowledge needed to become well versed in Inventory Management. Our Inventory Management course starts with the basics of Inventory Management and gradually progresses towards advanced topics. Therefore, each lesson of this Inventory Management course is intuitive and easy to understand. Why would you choose the Inventory Management course from Compliance Central: Lifetime access to Inventory Management course materials Full tutor support is available from Monday to Friday with the Inventory Management course Learn Inventory Management skills at your own pace from the comfort of your home Gain a complete understanding of Inventory Management course Accessible, informative Inventory Management learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Inventory Management Study Inventory Management in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Inventory Management Course Inventory Management Curriculum Breakdown of the Inventory Management Course Module 01 - What Is Inventory? Module 02 - Types Of Inventory Module 03 - Key Players Module 04 - Setting Up The Warehouse Module 05 - Identifying Demand Module 06 - Maintaining Inventory Accuracy Module 07 - The Outbound Process CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Inventory Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Inventory Management. It is also great for professionals who are already working in Inventory Management and want to get promoted at work. Requirements To enrol in this Inventory Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Inventory Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Inventory Management. Inventory Manager: £25,000 to £50,000 per year Supply Chain Analyst: £25,000 to £40,000 per year Warehouse Operations Supervisor: £22,000 to £35,000 per year Purchasing Coordinator: £20,000 to £35,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Overview This Merchandising course will unlock your full potential and will show you how to excel in a career in Merchandising. So upskill now and reach your full potential. Everything you need to get started in Merchandising is available in this course. Learning and progressing are the hallmarks of personal development. This Merchandising will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Merchandising course covers everything you must know to stand against the tough competition in the Merchandising field.  The future is truly yours to seize with this Merchandising. Enrol today and complete the course to achieve a Merchandising certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Merchandising course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Merchandising course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Merchandising course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Merchandising is suitable for anyone aspiring to start a career in Merchandising; even if you are new to this and have no prior knowledge on Merchandising, this course is going to be very easy for you to understand.  And if you are already working in the Merchandising field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Merchandising course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Merchandising course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Merchandising course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Merchandising course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Merchandising Theory Merchandising Theory 00:21:00 Module 02: Product Management Product Management 00:22:00 Module 03: Merchandise Management Merchandise Management 00:22:00 Module 04: Inventory Management and Analysis Inventory Management and Analysis 00:28:00 Module 05: Merchandising Strategy Merchandising Strategy 00:25:00 Module 06: Visual Merchandising Visual Merchandising 00:23:00 Module 07: Merchandise Pricing Merchandise Pricing 00:37:00 Module 08: Importance of Consumer Behaviour Importance of Consumer Behaviour 00:12:00 Module 09: Consumer Rights Act Consumer Rights Act 00:15:00 Module 10: The Importance of Communicating with Customers The Importance of Communicating with Customers 00:16:00 Assignment Assignment - Merchandising 00:00:00

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Take steps to become an experienced facilities manager and ensure that buildings and their services meet the needs of people that work in them, with the Facilities Management. In this comprehensive course, you will receive practical training in all areas of facilities management, from exploring the facilities life cycle to inventory management. Our experienced instructor will teach you everything you need to know about maintaining the working environment and providing a quality service.  By the end of this training program, you will be equipped with the practical skills and knowledge to manage facilities of all types, including hospitals, retail stores, hotels and office buildings. Learning Objectives Understand the purpose, nature and scope of facilities management Know the proper use of facilities management terms and definitions Learn about sustainability in facilities management, sustainable developments and trends Demonstrate an in-depth understanding of the facilities life cycle, from design to construction and maintenance Familiarise with the role of a facilities operations manager Develop your understanding of the fundamental steps in inventory management and waste management Understand how to evaluate life-cycle costs in facilities management Learn about quality control, inspections, reporting and record-keeping Develop your project management skills and demonstrate an understanding of a project's life cycle Who is this Course for? This Diploma in Facilities Management is ideal for aspiring facilities managers and existing managers who want to update their skills and knowledge. Our online courses are specially designed for distance learning, offering flexible virtual classroom modules that can be studied on a full-time or part-time basis. Increase your chances of working for a top organisation and gain a Certificate of Achievement to take your career to the next level. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the course. Good understanding of English language, numeracy and ICT are required to attend this course. Certificate of Completion from Course Gate At the successful completion of the course, the learners may order the Certificate of Completion from Course Gate (soft copy) by paying only £2. For the Printed hard copy of the certificate, the learners have to pay £9. There is an additional £10 delivery charge for international students. Career path This advanced diploma in Facilities Management provides a stepping stone to work your way up to becoming a successful facilities manager. Career opportunities and roles in the field include: Facilities Manager Facilities Coordinator Facilities Assistant Course Curriculum Module 1: Facility Management Introduction to Facility Management 00:20:00 Terms and Definitions 00:05:00 Assessment Module 1 Module 01 Final Quiz Exam - Facilities Management 00:10:00 Module 2: Facilities Management in the Workplace Workplace Facilities 00:35:00 Assessment Module 2 Module 02 Final Quiz Exam - Facilities Management 00:10:00 Module 3: Sustainable Development and Facilities Management Sustainable Development and Facilities Management 00:30:00 Facilities Life Cycle 00:15:00 Assessment Module 3 Module 03 Final Quiz Exam - Facilities Management 00:10:00 Module 4: Facility Operations Operations of Facilities 00:25:00 Assessment Module 4 Module 04 Final Quiz Exam - Facilities Management 00:10:00 Module 5: Operations and Maintenance Operations and Maintenance 00:30:00 Assessment Module 5 Module 05 Final Quiz Exam - Facilities Management 00:10:00 Module 6: Facilities Maintenance Planning, Budgeting and Method Facilities Maintenance Planning 00:10:00 Maintenance Costs, Finance and Methods 00:10:00 Factors Affecting Maintenance 00:10:00 Assessment Module 6 Module 06 Final Quiz Exam - Facilities Management 00:10:00 Module 7: Performance and Installations Management Performance Management 00:10:00 Installations Management 00:20:00 Assessment Module 7 Module 07 Final Quiz Exam - Facilities Management 00:10:00 Module 8: Project Management Project Management 00:30:00 Assessment Module 8 Module 08 Final Quiz Exam - Facilities Management 00:10:00 Module 9: HR Management Human Resource Management 00:30:00 Assessment Module 9 Module 09 Final Quiz Exam - Facilities Management 00:10:00 Module 10: Real Estate Management, Client Delivery Models & Outsourcing Real Estate 00:30:00 Client Delivery Models 00:05:00 Outsourcing of Services or In-House Staff 00:15:00 Assessment Module 10 Module 10 Final Quiz Exam - Facilities Management 00:10:00 Order Your Certificate

If you’re responsible for handling, preparing, or serving food, you already know that safety isn’t just a good idea—it’s the foundation of everything. This CPD Accredited Level 2 Food Safety bundle brings together three essential courses designed to help you stay sharp, informed, and confidently compliant with the latest hygiene and food handling standards. Whether you’re in catering, hospitality, retail, or manufacturing, this bundle offers the knowledge needed to help keep food safe and customers smiling (ideally with a full stomach). Delivered entirely online, this flexible, fuss-free bundle is built for those who want clarity without the clutter. Each course is structured to take you through key food safety principles, allergen awareness, and hygiene regulations—without the waffle. CPD-certified and professionally written, it’s suitable for individuals or teams looking to stay in line with UK food safety requirements while avoiding unnecessary jargon. No fluff, no filler—just straight-talking content that gets the job done. These comprehensive courses are available in this Level 2 Food Safety - CPD Accredited 3 Courses Bundle Course 01: Level 2 Food Safety Course 02: Food Allergen Awareness Training Course 03: Food Labelling Regulations Training ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Module 01: Food Hygiene and Safety: Legislation Module 02: Bacteria and Microbiological Hazards Module 03: Physical, Chemical and Allergenic Hazards Module 04: Food Storage Module 05: Display and Service for Maintaining Food Safety and Hygiene Module 06: Personal Hygiene Module 07: HACCP and Food Premises Module 08: Cleaning Module 09: Reopening and Adapting Your Food Business During COVID-19 Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Level 2 Food Safety - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Level 2 Food Safety - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Level 2 Food Safety - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Level 2 Food Safety - CPD Accredited 3 Courses Bundle training.

Protecting your back isn’t just about lifting with your legs—it starts with the right knowledge. This CPD Accredited Manual Handling Training course is designed to give individuals and professionals a clear, no-nonsense understanding of how to move and handle objects safely in the workplace. Whether you're in logistics, care, retail, or office-based roles, the course keeps things straightforward while covering the essential principles of safe movement, posture, and injury prevention. Delivered entirely online, this course fits neatly around your schedule—no heavy lifting required. It’s informative, accessible, and built to sharpen awareness of everyday risks that can often go unnoticed. With engaging content, visual aids, and clear guidance, it’s an ideal way to stay informed and up to date. Learn how to handle tasks sensibly, reduce strain on your body, and apply smart techniques that support long-term wellbeing at work. Course Curriculum: Module 01: Introduction, Legislation and Guidance Module 02: Manual Handling Hazards and Injuries Module 03: Manual Handling Risk Assessments Module 04: Controlling and Reducing the Risks Module 05: Safe Lifting Techniques Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Manual Handling Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Manual Handling Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Manual Handling Training - CPD Accredited training.