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Our Health and Safety in Veterinary Services Course is designed to provide the essential knowledge needed for those working within veterinary settings, focusing on how to maintain a safe and compliant environment. With an emphasis on both safety standards and the well-being of both animals and staff, this course ensures that participants are well-equipped to understand the key protocols required in veterinary practices. It covers topics such as risk assessment, infection control, and emergency procedures, all fundamental for anyone working in animal healthcare. Through this course, learners will be introduced to best practices that prevent accidents and ensure that the highest safety standards are upheld. The training empowers participants to manage and mitigate risks effectively, promoting a safe working environment. Whether you are looking to build a solid foundation in health and safety or enhance your existing knowledge, this course offers a vital and accessible resource for veterinary professionals committed to maintaining safe practices in their workplace. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Health and Safety in Veterinary Services Module 02: Workplace Hazards in Veterinary Services Module 03: Infection Control and Biosecurity in Veterinary Services Module 04: Equipment and Machinery Safety in Veterinary Services Module 05: Emergency Preparedness and Response in Veterinary Services Module 06: Environmental Health and Safety in Veterinary Services Learning Outcomes: Implement safety measures in veterinary services effectively. Mitigate workplace hazards to ensure a secure environment. Master infection control and biosecurity protocols. Safely handle equipment and machinery in a veterinary setting. Respond competently to emergencies in a veterinary context. Contribute to environmental health and safety in your practice. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Veterinary professionals looking to enhance their safety knowledge. Aspiring veterinarians and veterinary assistants. Animal lovers wanting to contribute to the veterinary field. Those pursuing a career in animal welfare. Individuals seeking to upgrade their skillset. Anyone interested in ensuring the health and safety of animals. Career path Veterinary Nurse Animal Welfare Officer Veterinary Assistant Animal Control Officer Veterinary Technician Environmental Health Inspector Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Stepping into middle management is no small feat—sandwiched between strategic direction and daily operations, it demands sharp judgement, clear communication, and just the right balance of confidence and tact. This course is designed to help learners sharpen those essential traits that are often expected but rarely explained. Whether you're managing a small team or navigating more complex reporting lines, you'll find guidance on dealing with competing priorities, boosting team morale, and leading with clarity—even when things are anything but. Through structured lessons and engaging materials, this training equips aspiring or current middle managers with insights into key leadership functions such as team development, performance management, and effective delegation. It’s not about ticking boxes—it’s about understanding what truly makes a good manager tick, and how to do the job well without losing your sense of humour (or your mind). Perfect for those ready to build credibility and influence within their organisation—without needing a suit or a swivel chair. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Middle Manager Management Training Module 01 : Middle Managers and Management An Introduction Module 02 : Corporate Responsibilities of Middle Manager Module 03 : Middle Manager as Leader and Decision Maker Module 04 : Signs of Poor Management Module 05 : Complain Mitigation Module 06 : Grooming, Coaching and Mentoring Middle Managers Learning Outcomes: Grasp fundamental middle management principles. Understand corporate responsibilities and ethics. Develop leadership and decision-making prowess. Identify and rectify signs of poor management. Effectively mitigate complaints and conflicts. Master grooming, coaching, and mentoring strategies. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Middle managers aspiring to enhance their effectiveness. Team leaders seeking to refine their leadership skills. Supervisors looking to align with corporate responsibilities. Professionals aiming to improve complaint handling. Managers interested in mentoring and coaching techniques. Those desiring to elevate their middle management career. Organisations aiming to foster a culture of excellence. Businesses dedicated to staff development and growth. Career path Middle Manager Team Leader Department Supervisor Operations Manager Project Manager Senior Supervisor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Understanding human behaviour is no small feat—but that’s precisely what makes it fascinating. The Foundations of Clinical Psychology 101 Course opens the door to how thoughts, emotions and behavioural patterns are shaped and studied. This course is designed for curious minds eager to explore psychological theories, mental health conditions, and the approaches professionals use to make sense of it all. From Freud to Beck, and everything in between, learners will gain insight into the roots of psychological thought and the evolution of clinical practice over time. Delivered entirely online, the course is structured to give learners the clarity they need without the jargon they don’t. With engaging modules, clear explanations, and expertly written content, it offers a solid grounding for those looking to understand clinical psychology from a theoretical lens. Whether you're thinking about diving deeper into this field or simply expanding your knowledge for personal or academic reasons, this course is an excellent place to begin—no textbook overload or therapy couch required. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Foundations of Clinical Psychology Module 01 : Basics of Clinical Psychology Module 02 : Career Paths in Clinical Psychology Module 03 : Competencies in Clinical Psychology Module 04 : Therapeutic Models Module 05 : Medical Specialties and Settings Module 06 : Research in Clinical Psychology Learning Outcomes: Grasp foundational concepts in clinical psychology for a robust knowledge base. Identify diverse career opportunities within the realm of clinical psychology. Develop essential competencies required for effective practice in the field. Analyze and apply various therapeutic models in clinical settings for optimal outcomes. Gain insight into medical specialties and settings, broadening your professional horizons. Acquire research skills crucial for evidence-based practice in clinical psychology. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Psychology enthusiasts eager to explore clinical applications. Students seeking a solid foundation in clinical psychology. Professionals looking to transition into the field of clinical psychology. Individuals intrigued by the diverse career paths within clinical psychology. Those aiming to understand the competencies essential for effective practice. Aspiring therapists and counsellors seeking a comprehensive overview. Students preparing for further studies in clinical psychology. Anyone intrigued by the dynamic interplay of psychology and healthcare. Career path Clinical Psychologist Counselling Psychologist Health Psychologist Forensic Psychologist Neuropsychologist Researcher in Clinical Psychology Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Unveil the secrets to mastering the art of make-up with this dynamic online course. Whether you're interested in enhancing your personal look or exploring the exciting world of beauty artistry, this course provides a detailed, step-by-step approach to all the essential techniques. From creating flawless base layers to mastering eye-catching looks, you’ll learn the tricks and techniques that make professional make-up artists so sought after. We’ll cover everything from colour theory to the best tools for every type of application, helping you get the most out of your make-up routine. With our online format, you'll enjoy flexibility, learning at your own pace while gaining a deep understanding of the industry’s standards. Whether you're aiming to create the perfect day-time look or a dramatic evening effect, our course equips you with the knowledge to achieve it all. Delve into the fascinating world of face shapes, skin tones, and the importance of blending to achieve flawless results every time. Ready to refine your skills and discover how make-up can be your most powerful tool? This course will take you step by step through the process, guiding you to become a confident, skilled make-up artist. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Makeup Artistry and Sanitation Module 02 : Makeup Tools, Colour Theory, and Foundation Application Module 03 : Face Contouring and Highlighting Module 04 : Eye Makeup Module 05 : Brow Shaping, Lip Makeup, and Bridal Makeup Module 06 : Special Makeup Effects and Professional Business Skills Module 07 : Portfolio Development and Industry Practices Learning Outcomes: Master the art of makeup application for various occasions. Gain in-depth knowledge of colour theory and how to create stunning looks. Perfect the techniques for flawless foundation application. Learn the intricacies of face contouring and highlighting. Develop expertise in eye makeup, from subtle to dramatic. Hone your skills in brow shaping, lip makeup, and bridal looks. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Makeup enthusiasts seeking professional-level skills. Aspiring makeup artists looking to kickstart their careers. Beauty professionals aiming to expand their expertise. Individuals interested in the world of bridal makeup. Those keen on creating special makeup effects. Anyone desiring a deep understanding of makeup for personal use. Fashion and photography enthusiasts. Individuals with a passion for the artistry of makeup. Career path Makeup Artist Beauty Consultant Bridal Makeup Specialist Fashion Show Makeup Artist Film and Television Makeup Artist Beauty Blogger or Influencer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
The food you consume plays a crucial role in how you look and feel. In particular, nutrition has the most significant impact on your fitness and health improvement. This Nutrition Certification Masterclass for the Correct Dieting & Meal Planning course aims to teach everything you need to know to reach your dieting goals, build muscle, lose fat, and lead a healthy lifestyle. In this course, you will learn about proper superfoods nutrition, and explore all the steps included in setting up and following through with your diet. You will also explore different kinds of diet plans and nutritional supplements that work best. This course will be ideal for anyone interested in learning more about dieting and nutrition for better meal planning, and healthy cooking, which will help with weight loss, building muscle and boosting your general well-being. Learning Outcomes: Explore the universal principles of how to build muscle through understanding the power of nutrition. Learn everything about proper superfoods nutrition, meal planning, and healthy eating. Discover useful techniques to get the most out of your diet. Understand the fundamentals of healthy dieting, such as protein, carbs, calories, fat, vitamins & minerals. Discover various ways to establish a healthy lifestyle and eating habits as a way to improve your general health. Create a diet that is tailored to your needs and lifestyle. Learn what, when, and how much you should eat for optimal body composition. Build more muscle and lose fat faster by optimising your meal plan and following some useful tips and techniques. Understand what improves immunity and energy levels and how to measure your weekly muscle gains. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Nutrition Certification Masterclass for the Correct Dieting & Meal Planning has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Nutrition Certification Masterclass for the Correct Dieting & Meal Planning is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. You will have unlimited access to the course and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £25,600. The sky really is the limit. Course Curriculum Introduction Welcome To The Course & What You Will Learn FREE 00:04:00 Get to Know Your Instructor 00:03:00 Meal Planning Basics Meal Planning Explained 00:00:00 Calories Explained 1455 00:04:00 Micronutrients Introduction 00:01:00 Protein Explained 00:05:00 How much protein do you need to consume per day 00:04:00 Fats explained 00:03:00 How Much Fat Should You Eat Per Day 00:04:00 Carbohydrate Explained 00:08:00 Macronutrients Explained 00:00:00 The Different Types of carbs 00:05:00 How Much Carbs should you eat per day 00:03:00 Meal Timing Intro 2 copy 00:01:00 Protein Timing 00:14:00 Carbohydrate Timing 00:05:00 Fat Timing 00:10:00 Pre-Workout Meal 00:04:00 Post Workout Meal 00:07:00 What About the Anabolic Window 00:01:00 Food Composition Introduction 2 copy 00:11:00 Protein Composition 00:02:00 Carbohydrate Composition 00:03:00 Fat Composition 00:01:00 Supplements Top 3 Beginner Supplements 00:04:00 How to Use Protein Powder When, How Much & With What 00:11:00 How to Use Creatine When,How Much & With What 00:04:00 Other Supplements to consider 00:11:00 Setting Up Your Diet How To Determin Your Optimal Calorie Intake 2 00:08:00 How to Track Calories 00:13:00 Determining Protein Intake 00:06:00 Determining Carb Intake 00:02:00 Determining Fat Intake 00:01:00 What About the Ramaining Calories 00:02:00 Determining Meal Structure 00:03:00 Quality Protein Sources 00:01:00 Quality Carbs Sources 00:01:00 Quality Sources Of Fat 00:01:00 Adjusting Your Diet For Weigh Loss & Muscle Gains Adjusting You Diet For Weight Gain 00:04:00 Adjusting Your Diet For Weight Loss 00:05:00 Cheat Days and Cheat Meals 00:05:00 Post Workout Shake 00:02:00 Healthy Dieting Healthy Dieting Intro copy 00:01:00 Dieting myth #1 Carbs are bad for you 00:02:00 Dieting Myth #2 Fat is bad for you 00:02:00 Dieting Myth #3 Protein is bad for you 00:04:00 Dieting Myth #5 Avoid Salt At All Cost 00:01:00 Dieting Myth #6 Eat several small meals throughout the day to lose weight 00:01:00 Dieting Myth #7 Diet Foods Will Lead To Weight Loss 00:01:00 Red Meat Always Causes Cancer 00:03:00 Common Diets Intro Copy 00:01:00 Common Dieting Trends Explained Common Diets Intro Copy 00:01:00 Gluten Free Diet Explained 00:03:00 Paleo Diet Explained 00:04:00 Low Carb Diet Explained 00:03:00 Intermittend Fasting Explained 00:03:00 Vegan Diet Explained 00:05:00 Micronutrients Micronutrients Introduction 00:01:00 Vitamin A 00:02:00 Vitamin B 00:01:00 Vitamin C 00:01:00 Vitamin D 00:02:00 Vitmain E 00:01:00 Vitamin K 00:01:00 Calcium 00:02:00 Magnesium 00:01:00 Phosphorus 00:01:00 Potassium 00:01:00 Sodium 00:01:00 Copper 00:01:00 Iron 00:01:00 Zinc 00:02:00 Water 00:04:00 More Dieting Tips & Strategies Intro Specific dieting tips and strategies 00:01:00 5 Best Supplements to Boost Your Immune System 00:03:00 How to Read a Nutrition Label 00:03:00 How to Do You Own Research 00:04:00
Level 5 Diploma in Health & Social Care with Care Certificate Standards (1 to 15)
(47)By Academy for Health and Fitness
★★ FREE PDF Certificate| PDF Transcript| Student ID| Assessment| Lifetime Access| Enrolment Letter ★★ Explore our comprehensive Health and Social Care course designed to equip you with the knowledge and skills needed for a rewarding career in the healthcare sector. Learn about patient care, community health, medical ethics, and social support systems through interactive modules and hands-on training. Ideal for aspiring healthcare professionals and those looking to enhance their expertise, this course provides a solid foundation for roles in nursing, social work, and healthcare administration. Enroll now to make a meaningful impact on individuals and communities. Ready to make a difference in healthcare? Our Health and Social Care course offers in-depth training on patient care, medical ethics, and community health. Perfect for aspiring nurses, social workers, and healthcare professionals. Start your journey today and help create healthier communities! #Healthcare #SocialCare #CareerInHealthcare #Nursing #SocialWork #CommunityHealth
Overview Grow your knowledge of essential Healthcare Assistant ideas and procedures in patient care, interpersonal and effective communication abilities, assisting patients with a range of Healthcare Assistant requirements and ailments, safety procedures, and infection control regulatory frameworks. You will also learn about Healthcare Assistant moral issues and develop the confidence and abilities necessary to succeed in this rewarding Healthcare Assistant position. By taking this Healthcare Assistant training, you can try to make a real difference in the lives of those you care for. The Healthcare Assistant role is vital in providing essential support to patients and healthcare teams. With the right Healthcare Assistant training, you'll be equipped to handle the demands of the job and excel in the Healthcare Assistant field. Take action now! Enrol in our Healthcare Assistant Training course today to fulfil your potential as a Healthcare Assistant and have a significant influence in the Healthcare Assistant sector! Key Features of the Course: FREE Healthcare Assistant training CPD-accredited certificate Get a free student ID card with Healthcare Assistant training (£10 applicable for international delivery) Lifetime access to the Healthcare Assistant training materials The Healthcare Assistant training comes with 24/7 tutor support Get instant access to this Healthcare Assistant training Learn Healthcare Assistant training from anywhere in the world The Healthcare Assistant training is affordable and simple to understand The Healthcare Assistant training is an entirely online How will I get my certificate? Upon successful completion of the Healthcare Assistant Training course, you'll be eligible to receive your certificate. You can conveniently order your certificate directly through our platform. Who is This course for? There is no experience or previous qualifications required for enrolment in this Healthcare Assistant Training. It is available to all students, of all academic backgrounds. Requirements Our Healthcare Assistant Training course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career Path Having this qualification will increase the value of your CV and open you up to multiple sectors, such as : Healthcare Assistant: £18,000 - £25,000 per year Senior Care Assistant: £22,000 - £30,000 per year Clinical Support Worker: £20,000 - £28,000 per year Healthcare Supervisor: £25,000 - £35,000 per year Nursing Assistant: £20,000 - £28,000 per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 2 sections • 19 lectures • 08:08:00 total length •Module 1: Working in Different Healthcare Settings •Module 2: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 •Module 3: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 •Module 4: Maintaining Medical Records •Module 5: Confidentiality in a Medical Environment •Module 6: Health and Safety Responsibilities •Module 7: Hygiene in Nursing •Module 8: Infection Control •Module 9: Mobility and Immobility Issues of Patients in Nursing •Module 10: Rights and Responsibilities as a Health and Social Care Worker •Module 11: Role as A Caregiver and Healthcare Professional •Module 12: Providing Care or Treatment to People Who Lack Capacity •Module 13: Managing Service Delivery in Health and Social Care •Module 14: Medical Jargon and Terminology •Module 15: Effects of Covid-19 on Human Life •Module 16: Preventions and Social Measures to Be Taken •Module 17: Information Technology in Health Care •Module 18: Artificial Intelligence, Data Science and Technological Solutions against Covid-19 •Assignment - Healthcare Assistant Training
Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00
