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Become the next successful HR and Payroll Manager with this Course Do you have good intersocial skills? Are you an organized person when it comes to dealing with money? If any of them are a yes, then you have the talent to be a very successful HR and Payroll Manager and this course will make sure you know how. A company always needs a HR and Payroll Manager to manage their employees and their payroll. This is where you come in. Help managing your fellow employees and make the company more organized regarding payroll management. This course will teach you the role of a Human Resource Manager. It will help you to understand recruitment, selection and appraisal processes. Gain in-depth knowledge of various cultures and ethics. Further, this HR and Advance Payroll Management course covers diverse topics within HR, covering the role of a Human Resources Manager and how to recruit, select, train and assess employees, to employee motivation, employee-employer relations, and how to manage change within an organisation. The Course comprises of multiple units, covering all there is to learn about Accredited Diploma in HR and Payroll Management . Upon completion of all the units, test your knowledge by giving an exam. This course will be very influential for anyone looking for a career in HR and payroll management. Don't forget every company needs a HR and Payroll Manager. That could be you! Course Highlights Accredited Diploma in HR and Payroll Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in HR and Payroll Management into 71 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 18 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in HR and Payroll Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in HR and Payroll Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in HR and Payroll Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Accredited Diploma in HR and Payroll Management - Updated Version Human Resource Management Introduction to Human Resources 00:17:00 Employee Recruitment and Selection Procedure 00:32:00 Employee Training and Development Process 00:22:00 Performance Appraisal Management 00:19:00 Employee Relations 00:15:00 Motivation and Counselling 00:19:00 Ensuring Health and Safety at the Workplace 00:16:00 Employee Termination 00:15:00 Employer Records and Statistics 00:11:00 Payroll Management Payroll Basics 00:10:00 Company Settings 00:08:00 Legislation Settings 00:07:00 Pension Scheme Basics 00:06:00 Pay Elements 00:14:00 The Processing Date 00:07:00 Reports and Historical Data 00:08:00 Adding Existing Employees 00:08:00 Adding New Employees 00:12:00 Payroll Processing Basics 00:11:00 Entering Payments 00:12:00 Pre-Update Reports 00:09:00 Updating Records 00:09:00 e-Submissions Basics 00:09:00 Process Payroll (November) 00:11:00 Editing Employee Records 00:07:00 Process Payroll (December) 00:12:00 Resetting Payments 00:05:00 Quick SSP 00:10:00 An Employee Leaves 00:13:00 Final Payroll Run 00:07:00 Year-End Procedures 00:09:00 Accredited Diploma in HR and Payroll Management - Old Version Human Resource Management Module One - Getting Started FREE 00:30:00 Module Two - Human Resources Today FREE 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Bookkeeping & Payroll Basics Module One - Introduction FREE 00:30:00 Module Two - Basic Terminology FREE 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Payroll Management What Is Payroll? FREE 01:00:00 Principles Of Payroll Systems FREE 01:00:00 Confidentiality And Security Of Information 00:30:00 Effective Payroll Processing 01:00:00 Increasing Payroll Efficiency 01:00:00 Risk Management in Payroll 00:30:00 Time Management 00:30:00 Personnel Filing 01:00:00 When Workers Leave Employment 01:00:00 Hiring Employees 01:00:00 Paye and Payroll for Employers 01:00:00 Tell HMRC about a New Employee 01:00:00 Net And Gross Pay 01:00:00 Statutory Sick Pay 00:30:00 Minimum Wage for Different types of Work 01:00:00 Mock Exam Mock Exam- Accredited Diploma in HR and Payroll Management 00:30:00 Final Exam Final Exam- Accredited Diploma in HR and Payroll Management 00:30:00

Elevate your coaching skills with our Sports Coaching for PE Teachers course. Gain expertise in teaching various sports, developing training programs, and fostering athletic excellence. Empower yourself to inspire students and enhance physical education curriculums. Enrol now to take your PE teaching to the next level.

Food Hygiene and Safety Level 3 Course Elevate your food safety expertise with our comprehensive online Food Hygiene and Safety Level 3 course. Designed for senior professionals in the catering and hospitality industries, this course equips you with essential skills and knowledge to uphold the highest standards of food safety and hygiene, in line with the Food Safety Act 1990.

Accidents may be unintentional, but understanding them is no accident. Our CPD-accredited Accident Investigation 3-Course Bundle offers a thorough look into the essential processes and responsibilities tied to investigating workplace incidents. This carefully arranged online package is designed for individuals looking to build a solid base of knowledge that supports safety, awareness, and accountability in a professional environment—without overcomplicating the subject. Each course is built to suit learners from all sectors, whether you're managing teams, working in health and safety, or simply keen to strengthen your understanding of risk-related procedures. With straightforward guidance and structured modules, you’ll gain valuable insights into how to assess incidents, record findings clearly, and help reduce future hazards. Learn at your own pace from the comfort of anywhere—no travel, no fuss, just quality online learning. These comprehensive courses are available in this Accident investigation - CPD Accredited 3 Courses Bundle Course 01: Accident investigation Course 02: Criminology: Criminal Investigation Training Course 03: Criminal Psychology and Intelligence ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Module 01: Understanding the Investigation Module 02: Why Investigate? Module 03: Accident Investigation Procedure Module 04: Documenting The Accident Scene Module 05: Conducting Effective Interviews Module 06: Investigation and Cause Analysis Module 07: Developing Solutions Module 08: Report Documentation and Communication Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Accident investigation - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. CPD 30 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Accident investigation - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Accident investigation - CPD Accredited 3 Courses Bundle training.

Overview of Employment Law The UK workplace is a complex landscape. Employment law governs everything from recruitment to dismissal, ensuring fairness for both employers and employees. This employment law uk course equips you with the knowledge to thrive in this environment. Gain a solid understanding of your rights and responsibilities with this comprehensive Employment Law course. According to the Ministry of Justice, employment tribunal claims rose by 27% in 2020/21, underscoring the need for professionals who can navigate these legal challenges. Furthermore, with the UK's exit from the European Union, employment law is undergoing significant changes, creating a surge in demand for specialists who can interpret and apply new regulations. Our UK employment law course covers everything from the basics to advanced concepts, including recruitment processes, employment contracts, disciplinary procedures, wage regulations, parental rights, workplace discrimination, and health and safety. By the end of this Employment Law UK course, you'll be equipped to handle dismissals, grievances, and employment tribunals with confidence, positioning yourself as an invaluable asset in the UK's dynamic employment landscape. This Employment Law Course will help you to learn: Understand the fundamental principles of employment law in the UK Identify and apply the relevant legal requirements to everyday HR practices Develop effective strategies for managing a diverse workforce in a compliant manner Address workplace issues such as discrimination, harassment, and disciplinary matters Handle dismissal procedures and represent the organisation in employment tribunals This course covers the topics you must know to stand against the tough competition. The future is truly yours to seize with this Employment Law. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Employment Law course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? HR professionals who want to deepen their understanding of UK employment law. Managers who need to make informed decisions on HR matters. Business owners who want to protect their organisation from legal risks. Anyone who is interested in a career in employment law UK. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Employment Law course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Employment Law Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. HR Officer - £25K to 37K/year Employment Law Advisor - £30K to 40K/year HR Manager - £40K to 70K/year Employment Law Solicitor - £48K to 60K/year Human Resources Director - £70K to 120K/year Course Curriculum Module 01: Basics of Employment Law 00:24:00 Module 02: Legal Recruitment Process 00:43:00 Module 03: Employment Contracts 00:25:00 Module 04: Employee Handbook 00:23:00 Module 05: Disciplinary Procedure 00:15:00 Module 06: National Minimum Wage & National Living Wage 00:37:00 Module 07: Parental Right, Sick Pay & Pension Scheme 00:43:00 Module 08: Discrimination in the Workplace 00:39:00 Module 09: Health & Safety at Work 00:19:00 Module 10: Dismissal, Grievances and Employment Tribunals 00:36:00 Module 11: Workplace Monitoring & Data Protection 00:15:00

Learn Java programming step-by-step with 250 core features and 200+ code examples, perfect for absolute beginners. This hands-on course covers everything from basic concepts to advanced topics such as functional programming and exception handling using JShell and Eclipse as an IDE. Gain a solid foundation in Java and kickstart your programming career.

If the human brain had a “refresh” button, EMDR therapy might just be it. Short for Eye Movement Desensitisation and Reprocessing, this course introduces you to the fascinating world of trauma therapy where eye movements meet memory reprocessing. Whether you're newly curious or looking to deepen your understanding of how EMDR works, this beginner-friendly course will walk you through the essential theory, core phases, and the mechanics behind this revolutionary therapeutic model—without a single buzzword in sight. Delivered entirely online and written in plain, human English (with just the right dash of professional charm), this course gives you a solid grounding in EMDR’s foundations. You'll explore its origins, the eight-phase protocol, and how it's applied to anxiety, PTSD, and distressing life experiences. Ideal for aspiring therapists, psychology students or the simply curious, this course helps you build confidence in your knowledge without pretending it’s a weekend retreat in the Swiss Alps. Learning outcomes: Understand the core concepts and principles of EMDR Therapy Learn about the different types of trauma and how they can impact your life Develop skills to reprocess distressing memories and experiences using EMDR Therapy techniques Enhance emotional regulation and reduce symptoms of anxiety and depression Improve overall mental health and wellbeing Our EMDR Therapy course is designed to provide you with the tools and strategies needed to overcome trauma and distressing life experiences. Through this course, you'll learn about the different types of trauma and how they can impact your life. Our expert instructors will guide you through the core principles of EMDR Therapy and the techniques used to reprocess distressing memories and experiences. By the end of this course, you'll have developed the skills needed to enhance emotional regulation, reduce symptoms of anxiety and depression, and improve overall mental health and well-being. EMDR Therapy for Beginners Course Curriculum Section 01: Introduction What is EMDR Importance & Need of EMDR Section 02 :Application to various areas Section 03: Process of EMDR Initial Phases of EMDR (1-4) Rest 4 phases of EMDR (5-8) Difference between EMDR and CBT Section 04: Case Study Section 05: EMDR for psychological defenses EMDR for psychological defenses Part 2 EMDR for Avoidance issues EMDR and targeting idealization defenses EMDR to treat addictive disorders Section 06: How memories are processed with EMDR Anger management with EMDR Transitioning from stress Managing family dissociations Information Processing Model Helping children through EMDR Case study Why should we use EMDR How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who struggle with the effects of trauma and distressing life experiences Mental health professionals who want to expand their knowledge and skills in treating trauma using EMDR Therapy techniques Friends and family members of individuals who struggle with the effects of trauma Anyone who wants to improve their emotional regulation and mental health Individuals who want to learn more about EMDR Therapy and its benefits Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Psychotherapist Mental Health Counselor Social Worker Clinical Psychologist The salary range for these roles in the UK ranges from £25,000 to £60,000 per year. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Risk Management: Risk Management Course Online The Risk Management: Risk Management Course is ideal for any organisation that needs to manage uncertainty while achieving goals. Why is risk management important, and how does it affect an organisation's ability to achieve its goals? How do you integrate risk management with organisational objectives? These are some important business questions that will be discussed in the course. Throughout this Risk Management: Risk Management Course, you will learn how to identify risks, analyse these risks, determine correct action, rate risk depending on the likelihood of occurrence, and reduce and control risks. Risk Management: Risk Management Course is a part of an organisation. However, no matter how carefully plans are developed, or strategies are implemented, there is always a risk. There is always an element of uncertainty in the outcome, which makes it difficult to predict. The comprehensive Risk Management: Risk Management Course focuses on financial and economic risks. Learn how to identify financial and non-financial risks and the risk management framework, and the overall risk management essentials. Main Course: Level 5 Diploma in Risk Management Free Courses included with Risk Management: Risk Management Course Course 01: Manual Handling Course 02: Control of Substances Hazardous to Health (COSHH) Training Course 03: RIDDOR Training [ Note: Free PDF certificate as soon as completing the Risk Management: Risk Management Course] Risk Management: Risk Management Course Online This Risk Management: Risk Management Course consists of 17 modules. Course Curriculum of Risk Management: Risk Management Course Module 01: A Quick Overview of Risk Management Module 02: Risk and its Types Module 03: Others Types of Risks and its Sources Module 04: Risk Management Standards Module 05: Enterprise Risk Management Module 06: Risk Management Process Module 07: Risk Assessment Module 08: Risk analysis Module 09: Managing Financial Risks Module 10: The Fundamentals of Operational Risk Management Module 11: Managing Technology Risks Module 12: Project Risk Management Module 13: Legal Risk Management Module 14: Managing Social Risk and Market Risk Module 15: Risk Assessment at Workplaces Module 16: Risk Control Techniques Module 17: Ins and Outs of Risk Management Plan Assessment Method of Risk Management: Risk Management Course After completing Risk Management: Risk Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Risk Management: Risk Management Course After completing the Risk Management: Risk Management Course, you can instantly download your certificate for FREE. Who is this course for? Risk Management: Risk Management Course Online This Risk Management: Risk Management Course is suitable for anyone. Requirements Risk Management: Risk Management Course Online To enrol in this Risk Management: Risk Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Risk Management: Risk Management Course. Be energetic and self-motivated to complete our Risk Management: Risk Management Course. Basic computer Skill is required to complete our Risk Management: Risk Management Course. If you want to enrol in our Risk Management: Risk Management Course, you must be at least 15 years old. Career path Risk Management: Risk Management Course Online Upon successful completion of our Risk Management: Risk Management Course, candidates may choose to pursue an extensive range of careers.

Gain essential skills for the funeral service industry with our Funeral Service Management Diploma. Learn funeral arrangement, etiquette, marketing, and more. Start your journey today!

This Diploma in Office Admin and Legal Secretary Skills course is especially suitable for Secretaries and Administrators enthusiastic to work within a legal environment. Throughout the course, you will be introduced to the techniques of becoming a good and efficient Legal Secretary. The course teaches you the fundamentals of the legal system including general duties of a legal secretary, managing meetings, keeping records with a different filing system, developing research skills, managing transcription for judges, etc. You will also learn tips for customer service and how to organize work using Microsoft Word. Finally, the course shows you how the legal system works the courts of the UK including Scotland and Northern Ireland. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Diploma in Office Admin and Legal Secretary Skills has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Diploma in Office Admin and Legal Secretary Skills is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at any time. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £22,100. The sky really is the limit. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Training for Administrator - Activities 00:00:00 Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:30:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Skills Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 **Customer Service Role and Telephone Etiquette** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 **Organizing Work Using MS Word** Getting Started with Microsoft Word Understanding the Word Interface 00:05:00 Using the Backstage View 00:07:00 Opening Documents 00:02:00 Navigating Documents 00:04:00 Viewing Documents 00:04:00 Creating Documents 00:03:00 Entering Text 00:02:00 Selecting Text 00:03:00 Saving Documents 00:03:00 Checking Document Compatability 00:02:00 Converting to Updated File Format 00:02:00 Saving As a Different File Format 00:02:00 Understanding Document Properties 00:03:00 Using Versions 00:04:00