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Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's. Learning Objectives Summarize a formula for improving customer satisfaction, Apply suggestions to manage product and process expectations, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Description: A SCRUM master is a facilitator for the agile development team. A SCRUM master servers the Product owner in several ways such as - By finding methods for efficient Product Backlog management By facilitating the Scrum Team to understand the need for clear and concise Product Backlog items. By Understanding and analyzing product planning in an empirical environment. By educating the Product Owner to arrange the Product Backlog to maximise value. By Understanding and practicing agility. By Facilitating Scrum events The Scrum Product Owner Video Training Course provides all the necessary information related to SCRUM Product owner with a special focus on the topics like roles and responsibilities, planning, managing quality, change, and risk. Throughout the course, you will learn the sprint planning meeting, the ways of grooming the prioritized product backlog, the sprint review meeting, and shipping deliverables. In short, by the end of the Scrum Product Owner Video Training Course, you will learn how to use Scrum to optimise value, productivity, and goals. Assessment & Certification: To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our Scrum Product Owner Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:11:00 Introduction to Scrum Introduction to Scrum 00:01:00 Scrum Overview 00:21:00 Scrum Concepts & Principles 00:15:00 Scrum Phases & Processes 00:05:00 Introduction to Scrum Summary 00:02:00 Roles and Responsibilities Roles and Responsibilities 00:01:00 The Product Owner 00:06:00 The Scrum Master 00:04:00 The Scrum Team 00:09:00 Roles & Responsibility Summary 00:02:00 Manage Quality, Change, and Risk Planning 00:02:00 The Project Vision 00:11:00 User Group Meetings 00:11:00 Estimates 00:08:00 Prioritized Product Backlog 00:11:00 Release Plan 00:12:00 Planning Summary 00:02:00 Planning Manage Quality, Change, and Risk 00:01:00 Quality 00:07:00 Change 00:07:00 Risk 00:13:00 Manage Quality, Change & Risk Summary 00:02:00 Sprints Sprints 00:01:00 Sprint Planning Meeting 00:21:00 During the Sprint 00:07:00 Groom the Prioritized Product Backlog 00:04:00 Sprint Review Meeting 00:04:00 Ship Deliverables 00:02:00 Sprints 00:03:00 Mock Exam Mock Exam- Scrum Product Owner Video Training Course 00:20:00 Final Exam Final Exam- Scrum Product Owner Video Training Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description US History Diploma Embark on a compelling journey through time with the US History Diploma, meticulously designed to provide a comprehensive understanding of the major events, movements, and eras that have shaped the United States of America. This online course is tailored to quench the thirst of history enthusiasts, students, or anyone keen on gaining a robust grasp of the vast tapestry of American history. Every chapter in the US History Diploma course has been carefully curated to shed light on significant periods that have left indelible marks on the nation's evolution. Starting with the profound circumstances surrounding the Founding of the United States, learners will navigate through the tumultuous waves of The American Revolution, understanding its impact and implications on the modern world. As students progress, they will encounter the Expansion and Manifest Destiny period, delving into the intricate tales of frontier pioneers, their ambitions, and the consequences of westward movement. The deep scars of Slavery and the Civil War come alive in this course, painting a vivid picture of the battles, both ideological and physical, that threatened the very fabric of the nation. The subsequent chapters address the trials and tribulations of Rebuilding and Reuniting the Nation, offering insights into how a nation torn apart tried to stitch itself back together. The US History Diploma doesn't stop there. The vibrant tales of The Gilded Age unfold, revealing stories of opulence, innovation, and change. As learners move into the 20th Century, they are introduced to seismic Social and Political Changes that reshaped societal norms and values. The epic sagas of The World Wars are covered in depth, examining the role of the United States on the global stage and how these colossal conflicts reshaped international dynamics. The struggle for equality comes to the fore as the course delves into The Civil Rights Movement. This chapter is an eye-opener, revealing the strength, resilience, and determination of those who fought for justice and equality in the face of adversity. And lastly, Modern America awaits, offering a close look at contemporary challenges, achievements, and the path forward. The US History Diploma stands out due to its online format. It offers flexibility, allowing learners to embark on this historical journey at their own pace and convenience. High-quality multimedia materials, interactive sessions, and expert insights ensure that this is not just another history course but an immersive experience. In conclusion, the US History Diploma is more than just a course; it's a journey. It's an invitation to traverse through time, understand the core events that have sculpted America, and gain a profound appreciation for the nation's legacy. Enrolling in this online course is not just an investment in knowledge but a commitment to understanding the intricate layers of a nation's story. Join now and be a part of this enlightening journey. What you will learn 1:The Founding of the United States 2:The American Revolution 3:Expansion and Manifest Destiny 4:Slavery and the Civil War 5:The Challenge of Rebuilding and Reuniting the Nation 6:The Gilded Age 7:Social and Political Change in the Early 20th Century 8:The World Wars 9:The Civil Rights Movement 10:Modern America Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Accelerate Your Software Developer Career: Fast-Track Program with Exams, TOTUM Card & 5-Year Support. Enrol Today! Study methodOnline Duration9 months · Self-paced Access to content5 years CertificationsCompTIA IT Fundamentals CertificationPearson IT Specialist Software DeveloperPearson IT Specialist HTML5 Application DevelopmentPearson IT Specialist HTML and CSSPearson IT Specialist JavaPearson IT Specialist PythonPearson IT Specialist AI (Artificial Intelligence) Additional info Exam(s) / assessment(s) is included in price Tutor is available to students TOTUM card included in price Job guarantee programme is included in this course Overview Learn the most in-demand digital skills in the world today with the Nuyew Tech Academy Demand for software developers is at an all-time high worldwide. Digital transformation affects every industry and developers are required to support the change. Global shortages of coders mean that those skilled in this area command excellent salaries and have limitless opportunities around the world. Certifications CompTIA IT Fundamentals Certification Awarded by CompTIA Pearson IT Specialist Software Developer Pearson IT Specialist HTML5 Application Development Pearson IT Specialist HTML and CSS Pearson IT Specialist Java Pearson IT Specialist Python Pearson IT Specialist AI (Artificial Intelligence) Awarded by Pearson Description With a national shortage of Software Developers, starting salaries of up to £25,000 per annum (average UK Salary £52,500) and amazing future employed and self-employed career prospects, take the next step today with our Fast Track Software Developer Programme. What you can expect from our Fast Track Programme: World Class Education Energetic and unlimited 24/7 Student Support Real, tangible Career Outcomes 5 Years Career Support and Course Access What our programme includes: Foundation Awards CompTIA ITF+ (IT Fundamentals) Industry Recognised Qualifications Pearson IT Specialist Software Developer Pearson IT Specialist HTML5 Application Development Pearson IT Specialist HTML and CSS Pearson IT Specialist Java Pearson IT Specialist Python Pearson IT Specialist AI (Artificial Intelligence) Exams Includes all Exams and Unlimited Re-Sits 5 Years Career Support Guarantee As part of our unique Support Guarantee, our Career Support Team will assist you with: CV writing Expert careers advice Interview preparation Identifying and applying for the best opportunities in your area As a student in the Nuyew Tech Academy you will also be given exclusive access to our Career Skills Academy which includes advanced courses on Employability, CV Preparation, Interview Skills and Technique and everything else you need to get ready for your new Career. Who is this course for? This course is open to anyone interested in pursuing a Career in Software Development. Our Foundation Level provides the flexibility for us to accommodate students with any level of previous knowledge and experience. Requirements This course is open to all and has no pre-requisites All you need is a passion for technology and a strong desire to succeed. Career path Our programme is designed to enable you to achieve an Entry Level/Helpdesk role during training (£18k-£24K) ensuring that you also have the vital work experience required to enter the Tech Industry at a higher level (Av Salary £52.5K). Our Career Support Guarantee gives you exclusive access to our dedicated Career Support Team and Advanced Career Skills Academy for 5 Years following Graduation.

Resiliency is the capacity to deal with change and continue to adapt or develop. Emotional resilience is determined partly qualities you're born with. With a little effort however, resiliency can be strengthened over time by anyone. Discover the characteristics of resilient people and how to ensure you don't only use resiliency in times of adversity. Learning Objectives Provide examples of resilient people, Answer questions about building resiliency, Develop resiliency as a way of life Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

These qualifications are designed for Directors and Senior Managers who have the authority across organisational and personal inspiration to translate organisational strategy into effective performance. The qualifications require directors and senior managers to build on their skills in strategic direction and leadership and to focus on the requirements of inter-organisational strategy. Equivalent to a Doctorate in Management, this Level 8 Strategic Direction and Leadership course is designed for Directors and Senior Managers with responsibility for developing and implementing ethical and performance-driven strategy across multiple organisations, leading by example to inspire teams and provide clear direction. CMI qualifications at RQF Level 8 portray practice skills and competencies that are rated in academic terms as being comparable to Doctoral Degrees and Vocational Qualifications at Level 8. Study method Online, self-paced Duration 9 months Access to content Access until course completion Qualification CMI Level 8 Diploma In Strategic Direction and Leadership CPD 670 CPD hours / points Additional info Exam(s) / assessment(s) is included in price Tutor is available to students How Will I Benefit? The CMI Level 8 Strategic Direction and Leadership will develop the advanced skills and knowledge that you need to lead transformational strategic change within your organisation(s), accelerating performance in multiple settings Apply the tools, models and theories directly to real-life work-based problems and see the benefits in your organisation This CMI distance learning course will demonstrate to current and prospective employers your capabilities, ambition and commitment to professional development Achieve the highest level of strategic learning, significantly improving your career prospects and earning power CMI Level 8 Diploma in Strategic Direction and Leadership Learners need to complete all Group A units and any combination of units to a minimum of 7 credits from Group B. Learners need it complete a total of 67 credits to achieve this qualification. The Total Qualification Time is 670 hours, including 210 Guided Learning Hours. UNIT NUMBER UNIT NAME CREDITS GLH TUT Group A Unit 8001V1 Personal development as a strategic leader 10 30 100 Unit 8002V1 Collective strategy development 10 30 100 Unit 8003V1 Inter-organisational strategic planning 10 30 100 Unit 8004V1 Inter-organisational strategic direction 10 30 100 Unit 8005V1 Strategic communication 10 30 100 Unit 8006V1 Strategic culture 10 30 100 Group B Unit 7013V1 Strategic leadership 7 30 70 Unit 7014V1 Strategic leadership practice 7 30 70 NB - If you have achieved either of the Group B Units as part of a Level 7 qualification you do not have to repeat them. Who is this course for? This qualification is not aimed at managers aspiring to a senior management role it is targeted at individuals already employed in a strategic leadership position for a minimum of 3 years. Requirements Ability to complete assignments at post-graduate level. All Learners must hold a Level 7 or equivalent qualification. At least 3 years’ experience at strategic level as a senior manager. Career path This qualification can significantly improve your career prospects, promotional prospects, salary, self-confidence and self-esteem as a senior manager and leader.

Motivation Skills Training for Teachers is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Motivation Skills Training for Teachers and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 2 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Motivation Skills Training for Teachers Goals & What is Motivation? 00:06:00 The SOURCE of All Motivation 00:02:00 'Virtual Reality' & Programming 00:16:00 Other Factors 00:28:00 What Creates Change - Part 1 00:17:00 What Creates Change - Part 2 00:23:00 What Creates Change - Part 3 00:29:00 How Can We Influence Others? 00:12:00

Elevate your career to new heights with our Diploma in Business Management & Business Administration. This CPD-certified course equips you with the knowledge and understanding to navigate the intricate world of Business Management effectively. Our Diploma in Business Management & Business Administration is designed to offer a comprehensive exploration of core business principles and strategies. It provides you with in-depth insights into strategic planning, operational management, financial decision-making, and human resource management. With our course, you will delve into the many facets of managing a successful business, acquiring the tools to lead teams, manage change, and drive business growth. This course offers a holistic view of Business Management & Business administration, preparing you for a myriad of business environments. Whether you are a budding entrepreneur, an aspiring manager, or a seasoned business professional, this Bundle is your ticket to unlocking your business leadership potential. Embrace your future in Business Management with us. Courses Are Included in this Diploma in Business Management & Business Administration (Online) - CPD Certified Bundle: Course 01: Advanced Diploma in Business Management at QLS Level 7 Course 02: Business Administration Diploma Course 03: Business Law Course 04: Business Training: Communication Skills Learning Objectives: Gain a comprehensive understanding of the principles and practices of Business Management. Learn the skills and knowledge required for effective strategic planning and decision-making in Business Management. Understand the fundamentals of financial management within the context of Business Management. Gain insights into human resource management and how to build and lead high-performing teams. Develop an understanding of operational management and its role in achieving business efficiency. Explore the challenges of change management and learn strategies for driving successful change in a business setting. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of this Bundle Get a free student ID card with this BundleTraining This Bundle is affordable and simple to understand This course is an entirely online, interactive lesson with voiceover audio Lifetime access to the course materials This Bundle comes with 24/7 tutor support Start your learning journey straightaway! This bundle has been designed by Business Management experts with years of experience behind them. This course is extremely dynamic and well-paced to help you understand Business Management with ease. You'll discover how to master the Business Management skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements You will not need any prior background or expertise to enrol in this bundle. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Embark on an enlightening journey through the intricate corridors of 'Aviation Law.' Beginning with a comprehensive introduction, this course illuminates the growth and far-reaching advantages of the aviation sector. Dive into the core tenets, encompassing everything from public and private international law, criminal facets in aviation, to the commercial aspects. Moreover, acquaint yourself with vital regulations, understanding the relationship between climate change, environmental impact, and the aviation industry. Finally, conclude with insights into aircraft management, insurance, airport security, and their operations. Learning Outcomes Understand the foundational principles of aviation law and its significance. Analyse the implications of public and private international laws on aviation. Evaluate the interplay between environmental factors, like climate change, and aviation dynamics. Grasp the legalities surrounding aircraft management, insurance, and airport security. Comprehend the overarching regulatory framework and its influence on aviation practices. Why buy this Aviation Law course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Aviation Law there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Aviation Law course for? Individuals keen on exploring the legal landscape of the aviation sector. Law students and enthusiasts wanting to specialise in aviation law. Professionals in the aviation sector aiming to enhance their understanding of legal parameters. Environmentalists eager to grasp the legal viewpoints on climate change and aviation. Policy makers looking to acquaint themselves with airport security and operations. Prerequisites This Aviation Law does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Aviation Law was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Aviation Law Solicitor: £55,000 - £90,000 Aircraft Insurance Specialist: £40,000 - £65,000 Aviation Regulatory Compliance Officer: £45,000 - £70,000 Airport Operations Manager: £50,000 - £80,000 Aviation Environmental Consultant: £35,000 - £60,000 Aviation Policy Analyst: £42,000 - £75,000 Course Curriculum Module 01: Introduction to Aviation Law Training Introduction to Aviation Law Training 00:40:00 Module 02: Growth and Benefits Growth and Benefits 00:45:00 Module 03: Air Policy Air Policy 00:50:00 Module 04: Public International Law Public International Law 00:30:00 Module 05: Private International Law Private International Law 00:35:00 Module 06: Aviation Law Aviation Law 00:35:00 Module 07: Criminal Law in Aviation Criminal Law in Aviation 00:35:00 Module 08: Commercial Law in Aviation Commercial Law in Aviation 00:35:00 Module 09: Rules and Regulation Relating to Aviation Rules and Regulation Relating to Aviation 00:45:00 Module 10: Climate Change on Aviation Climate Change on Aviation 00:30:00 Module 11: Environmental Impact on Aviation Environmental Impact on Aviation 00:50:00 Module 12: Aircraft Management and Insurance Aircraft Management and Insurance 00:40:00 Module 13: Airport Security and Operations Airport Security and Operations 00:35:00 Assignment Assignment - Aviation Law 00:00:00

Analyze your business more clearly for better decision making Are you an analyst trying to help your business or the company you work in reach bigger heights? Are you struggling to make the right decisions? Well you are in luck, because this business analyst course will set you on your path to become an even better and more improved analyst. Business Analysis is the practice of enabling change in an organizational context, by defining needs and recommending solutions that deliver value to stakeholders. Business Analysis is a disciplined approach for introducing and managing change to organizations, whether they are for-profit businesses, governments, or non-profits. Business analysis is used to identify and articulate the need for change in how organizations work, and to facilitate that change. You will be asked to work in the company across all levels and be involved in multiple tasks. With this course you will have a better understanding as a business analyst. Each unit provides its own impactful view on how to make better decisions and improve yourself as an analyst. Course Highlights Business Analysis & Finance Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Business Analysis & Finance Course into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 10 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Business Analysis & Finance Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Business Analysis & Finance Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Business Analysis & Finance Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Business Analysis Business Planning Basics FREE 01:00:00 Market Evaluation FREE 01:00:00 Analyse Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Wrapping Up 00:15:00 Finance & Budgeting Financing Basics 01:00:00 Record Your Income 01:00:00 Make a List of Expenses First and Put Them in Categories 01:00:00 Countdown & Adjust 01:00:00 Review Regularly 01:00:00 Reference Book Business Analysis 00:00:00 Mock Exam Mock Exam- Business Analysis & Finance Course 00:20:00 Final Exam Final Exam- Business Analysis & Finance Course 00:20:00