40917 Courses in Cardiff delivered On Demand

24 Hour Flash Deal **40-in-1 Mandatory & Statutory Training Mega Bundle** Mandatory & Statutory Training Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Mandatory & Statutory Training package online with Studyhub through our online learning platform. The Mandatory & Statutory Training bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Mandatory & Statutory Training course provides complete 360-degree training on Mandatory & Statutory Training. You'll get not one, not two, not three, but fortyMandatory & Statutory Training courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Mandatory & Statutory Training courses are yours for as long as you want them once you enrol in this course In this exclusive Mandatory & Statutory Training bundle, you really hit the jackpot. Here's what you get: Step by step Mandatory & Statutory Training lessons One to one assistance from Mandatory & Statutory Trainingprofessionals if you need it Innovative exams to test your knowledge after the Mandatory & Statutory Trainingcourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all forty Mandatory & Statutory Training courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Mandatory & Statutory Training certificate and transcript on the next working day Easily learn the Mandatory & Statutory Training skills and knowledge you want from the comfort of your home This Mandatory & Statutory Training Bundle consists the following career oriented courses: Course 01: Health and Safety Executive (HSE) Course 02: Fire Safety Course 03: Manual Handling Training Course 04: First Aid at Work Course 05: Equality, Diversity and Discrimination Course 06: Data Protection and Data Security (GDPR) Training Certification Course 07: Diploma in Safeguarding Vulnerable Adults Course 08: Safeguarding Children Course 09: Conflict Resolution Course 10: Money Laundering Awareness and Anti-Bribery Training Course 11: Evacuation Procedures Training Course 12: Risk Assessment & Management Course 13: Cyber Security Awareness Training Course 14: Infection Control Diploma Course 15: COSHH Basics for a Safe Working Environment Course 16: Lone Worker Safety & Protection Course 17: Mental Health Awareness Course Online Course 18: Dementia Awareness Course 19: Inclusive Communities: Disability Awareness and Inclusion Training Course 20: Diversity Training Course 21: Workplace Violence, Harassment and Conflict Resolution Training Course 22: Food Safety & Hygiene Certificate Course 23: Customer Service & Environment Course 24: Time Management Course 25: Stress Management Training Course 26: Effective Communication Skills Diploma Course 27: Team Building Masterclass Course 28: Leadership Skills Training Course 29: Business Contract & Compliance Manager: Ensuring Legal Integrity Diploma Course 30: Substance Misuse Awareness Diploma Course 31: Professional Crisis Management Certificate Course 32: Mental Health and Wellbeing: Self Care Course 33: Effective Remote Working Course 34: Leading and Managing Remote Team Course 35: Child Protection Course 36: Domestic Violence and Abuse Awareness Diploma Course 37: Whistleblowing Training Course Course 38: Foundations of IT Security: Protecting Digital Assets Course 39: Principles of Fraud Prevention: Building a Strong Defence against Fraudulent Activities Course 40: Drugs and Alcohol Awareness Training The Mandatory & Statutory Training course has been prepared by focusing largely on Mandatory & Statutory Training career readiness. It has been designed by our Mandatory & Statutory Training specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Mandatory & Statutory Training Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Mandatory & Statutory Training bundle course has been created with fortypremium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Mandatory & Statutory Training Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Mandatory & Statutory Training Elementary modules, allowing our students to grasp each lesson quickly. The Mandatory & Statutory Training course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Mandatory & Statutory Training training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Mandatory & Statutory Training Requirements To participate in this Mandatory & Statutory Training course, all you need is - A smart device A secure internet connection And a keen interest in Mandatory & Statutory Training Career path You will be able to kickstart your Mandatory & Statutory Training career because this course includes various courses as a bonus. This Mandatory & Statutory Training is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Mandatory & Statutory Training career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

***24 Hour Limited Time Flash Sale*** Leadership, Personal Development with CV Writing and Job Searching Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Empower your career journey with our comprehensive bundle of Leadership, Personal Development, CV Writing and Job Searching courses. Featuring eight compelling courses, this bundle is designed to instil a robust theoretical foundation in key areas that influence professional growth. The trio of QLS-endorsed courses include Diploma in Leadership, Personal Development, and CV Writing and Job Searching, and on completion of each, you'll receive a prestigious hardcopy certificate. Enhance your professional arsenal further with our 5 CPD QS accredited courses, covering Personal and Networking Skills, Ethical Leadership, Leadership Success foundations, Leadership and Negotiation Skills Development, and a Job Interview Masterclass. Be it effective leadership, personal growth, or job search mastery, this course bundle delivers a holistic learning experience. Key Features of the Leadership, Personal Development with CV Writing and Job Searching Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Leadership, Personal Development with CV Writing and Job Searching bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Diploma in Leadership QLS Course 02: Personal Development QLS Course 03: CV Writing and Job Searching 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Personal and Networking SkillsCourse 02: The Principles of Ethical LeadershipCourse 03: Building a Foundation for Leadership SuccessCourse 04: Foundations of Leadership and Negotiation Skills DevelopmentCourse 05: Job Interview Masterclass In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Leadership, Personal Development with CV Writing and Job Searching courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Gain comprehensive theoretical knowledge in effective leadership and personal development. Understand the principles of ethical leadership and their role in a successful organisation. Learn effective CV writing and job searching techniques. Enhance your personal and networking skills to build a strong professional network. Develop foundational skills for leadership success and effective negotiation. Understand the process of job interviews and learn the strategies to ace them. Learn about personal development and its importance in professional success. Featuring eight comprehensive courses, this bundle is designed to impart a robust theoretical understanding of vital professional skills. You'll learn about the tenets of leadership, the power of personal development, the art of crafting compelling CVs, and the strategies for an effective job search. You'll also explore ethical leadership, negotiation skills, and the secrets to acing job interviews. Mastering these topics can boost your career trajectory, opening doors to leadership roles and improving your overall professional growth. Take the leap to propel your career with this invaluable course bundle. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring leaders seeking to strengthen their theoretical knowledge in leadership and personal development. Professionals aiming to enhance their job searching and CV writing skills. Individuals interested in personal growth and building effective networking skills. Any individual aiming for career advancement and professional success. Career path Team Leader: Average salary in the UK: £24,000 - £40,000. HR Specialist: Average salary in the UK: £30,000 - £45,000. Operations Manager: Average salary in the UK: £35,000 - £55,000. Personal Development Coach: Average salary in the UK: £25,000 - £50,000. Recruitment Consultant: Average salary in the UK: £20,000 - £35,000. Professional Mentor: Average salary in the UK: £30,000 - £45,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

This qualification is designed for learners aged pre-16 and above who wish to develop skills and knowledge in Creative Crafts. This course has been designed to be as affordable for families as possible and it is entirely possible to complete this qualification with basic craft materials and equipment. A more comprehensive list of equipment is provided further down. A Level 1 Qualification gives you basic knowledge and skills and the ability to apply learning with guidance.  Other examples of Level 1 qualifications are GCSE’s at graded D-G or 3-1, NVQ’s and Key skills Level 1. This qualification if Ofqual approved and attracts 9 credits. The credits relate to the size of the qualification, with 10 hours of content equating to 1 credit. Click here to download the Level 1 Creative Craft Information Pack.pdf Our Open Day event gives a little more insight into how this course works as well as the course content and payment options: We don't impose any minimum or maximum ages on our learners as we recognise that every learner is an individual and is on their own unique learning journey. We believe, that their adult facilitator is the best person to judge whether a learner is ready for a particular course, but to enable you to make this decision we provide the first workbook, free for you to try. Level 1 Mixed Media Workbook 1 Fillable PDF.pdf We are also happy to advise you with this decision so do reach out to us if you would like our guidance on this. As part of your Induction pack, your learner will receive a free apron to use within their course, but aside from this we have designed the courses to utilise a few pieces of craft equipment and materials. The following is not an exhaustive list, but does highlight the main costs associated with the course. For further information or to ask any questions please feel free to reach out to us, in the assurance that you are speaking to another fellow home edder. Support can be found in our dedicated Facebook group where you will also have access to a free sample session (with the file section). Level 1 Mixed Media Group Learning Outcomes and Assessment Criteria The qualification is comprised of 3 mandatory units. A range of techniques can be used to evidence that the unit has been completed, including worksheets, video logs and sketchbooks. Qualification number (QN): 601/3360/0 Total qualification time (TQT): 90 Guided learning hours Credit Value: 9 Level: 1 Assessment Requirement: Internally assessed and externally moderated portfolio of evidence Unit 1 Explore a range of tools and equipment to support craft ideas Identify different materials to support craft ideas Explore the properties of available craft materials Explore basic craft techniques within the chosen area State safe working practices to be used when working with selected tools and materials Unit 2 Use different sources to explore craft ideas Use visual language to communicate craft ideas Discuss craft ideas with others Develop craft idea(s) in response to feedback Identify preferred craft idea giving reasons for choice List health and safety factors relevant to craft idea Unit 3 Plan for the production of final craft work Produce craft item(s) Present final craft item(s) Review the whole creative process Maintain a safe working environment

In the vast expanse of organizational chaos, where files morph into forests and documents roam like wild beasts, there emerges a hero - the Document Control Specialist. Welcome to the Level 3 Certificate in Document Control Specialist, where order reigns supreme and chaos is but a distant memory. Prepare to embark on a journey with Level 3 Certificate in Document Control Specialist course that will transform you into the guardian of order, the sentinel of structure, and the maestro of meticulousness. Step into a world where every document tells a story, and every version carries the weight of history. Through eight meticulously crafted modules, as part of the Level 3 Certificate in Document Control Specialist, we unravel the mysteries of Document Control, from its foundational principles to the intricate strategies that govern its domain. From the lifecycle of documents to the nuances of quality assurance, this Document Control Specialist course is your compass in the tumultuous sea of information management. Become adept at navigating the labyrinthine landscape of project documentation, and master the art of electronic document management systems with ease. With each module of our course, you'll hone your skills, sharpen your instincts, and emerge as a virtuoso in the orchestration of order. So, if you possess a keen eye for detail, a passion for precision, and a penchant for perfection, then join us on this transformative journey with our Document Control Specialist course. With the Level 3 Certificate in Document Control Specialist, you're not just controlling documents - you're sculpting the very fabric of organizational excellence. Learning Outcomes: Understand the principles and elements of Document Control. Navigate the Document Control lifecycle with finesse. Implement effective Document Control strategies and instruments. Manage document quality and ensure adherence to standards. Oversee project document control processes. Master electronic document management systems and soft copy documentation. Level 3 Certificate in Document Control Specialist Module 01: Introduction to Document Control Module 02: Principles of Document Control and Elements of Document Control Environment Module 03: Document Control Lifecycle Module 04: Document Control Strategies and Instruments Module 05: Document Management Module 06: Quality Assurance and Controlling Quality of Documents Module 07: Project Document Control Module 08: Electronic Document Management Systems and Soft Copy Documentation Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Level 3 Certificate in Document Control Specialist course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Level 3 Certificate in Document Control Specialist course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Level 3 Certificate in Document Control Specialist course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Document Control Specialist Who is this course for? Document Control Specialists Records Managers Compliance Officers Quality Assurance Managers Project Managers Administrative Assistants Requirements Level 3 Certificate in Document Control Specialist To enrol in this Level 3 Certificate in Document Control Specialist course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Document Control Specialist Career Paths: Document Control Specialist: £25,000 - £40,000 Records Manager: £30,000 - £45,000 Compliance Officer: £25,000 - £45,000 Quality Assurance Manager: £35,000 - £60,000 Project Manager: £30,000 - £70,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Register on the Health and Safety in a Construction Environment - Route to CSCS Green Card today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Health and Safety in a Construction Environment - Route to CSCS Green Card is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Health and Safety in a Construction Environment - Route to CSCS Green Card Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Health and Safety in a Construction Environment - Route to CSCS Green Card, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Health and Safety in a Construction Environment - Route to CSCS Green Card Health and Safety in a Construction Environment - Introduction to the Course 00:02:00 Introduction to the Health and Safety Protocols at a Construction Site 00:20:00 Hazards, Risks, Assessment and Controls 00:14:00 Slips, Trips, Falls and Working at Height 00:24:00 Manual Handling 00:24:00 Plant and Machinery 00:20:00 Respiratory Risks 00:12:00 Fire, Electricity and Gas Safety 00:16:00 Chemical Hazard and Worksite Hygiene 00:14:00 Vehicles, PPE and General Safety 00:22:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Level 3 Award in Education and Training (RQF) qualification is a level 3 Award in Education & Training AET(former PTLLS) which has been regulated by the UK's Govt. and awarded by Focus, the UK's fastest-growing awarding organisation. Focus is a well-established awarding organisation governed by OFQUAL, ensuring professionalism and appreciation of the qualifications.

Course Overview: Personal assistants are in high demand, with a recent survey finding that 70% of businesses are looking for qualified assistants. Let's unleash your potential and embark on a transformative journey with our Personal Assistant & Skill Development Training! In today's fast-paced and dynamic world, the role of a personal assistant has evolved into a crucial and highly sought-after profession. This innovative course has been meticulously crafted to provide you with the necessary expertise and necessary skills to excel in this rewarding field. Did you know that personal assistants boost organisational productivity and efficiency? According to recent statistics, companies that employ skilled personal assistants experience a significant increase in overall operational effectiveness, resulting in a remarkable 25% rise in revenue growth. With such compelling data, it's clear that personal assistants are indispensable assets to businesses worldwide. During this comprehensive training, you will delve into various modules, each focusing on a specific aspect of the personal assistant role. From mastering business telephone skills and representing your boss and company professionally to organising meetings and conferences seamlessly, every module is designed to enhance your capabilities and equip you with the necessary tools for success. Enrol today and open doors to exciting new opportunities! Key Features of the Course: CPD certificate 24/7 Learning Assistance Comprehensive curriculum Engaging video lectures Interactive exercises Real-world examples Up-to-date content Who is This Course For? This course is for anyone who wants to improve their personal assistant skills and knowledge. This course is also suitable for anyone who wants to enhance their administrative, clerical, and organisational skills for any role or industry. What You Will Learn: Throughout the course, you will explore various modules that cover a wide range of topics, including business telephone skills, representing your boss and company, travel arrangements, time management, communication skills, and more. Starting with an introduction to the role of a personal assistant, you will gain a comprehensive understanding of the responsibilities and skills required in this profession. You will master the art of effective communication over the phone, learning how to handle calls professionally and deal with different types of callers. Additionally, you will develop the expertise to represent your boss and company in a positive and professional manner, ensuring confidentiality and maintaining a strong image. As a personal assistant, you will also learn the intricacies of handling mail services and shipping, arranging travel and accommodation for your boss and guests, and organising meetings and conferences seamlessly. The course will equip you with invaluable time management techniques, record-keeping and filing systems, business writing skills, organisational skills, and effective communication strategies. Moreover, you will acquire essential customer service skills, effective planning and scheduling abilities, and the know-how to handle invoicing and petty cash. Why Enrol in This Course: There are many reasons to enrol in this course. Here are just a few: This course is comprehensive and covers all aspects of the personal assistant job. The course is taught by experienced instructors who are experts in their field. The course is interactive and engaging, and you'll have the opportunity to practise your skills with real-world examples. The course is up-to-date and covers the latest trends in the industry. Requirements: No prior experience is required. A PC/Mobile device with an internet connection. Career Path: There are many career paths that you can pursue with knowledge of personal assistant skills. Here are just a few: Personal assistant - average salary of £28,000 Executive assistant - average salary of £32,000 Administrative assistant - average salary of £20,000 Office manager - average salary of £25,000 Secretary - average salary of £22,000 Receptionist - average salary of £18,000 Certification: Upon successful completion of this course, you will receive a CPD certificate. This certificate can be used to demonstrate your skills to potential employers and clients. Enrol today and start your career as a personal assistant! Course Curriculum 1 sections • 14 lectures • 07:07:00 total length •Module 1: Introduction to Personal Assistant: 00:20:00 •Module 2: Business Telephone Skills: 00:21:00 •Module 3: Representing Your Boss and Company: 00:37:00 •Module 4: Mail Services and Shipping: 00:28:00 •Module 5: Travel Arrangements: 00:27:00 •Module 6: Organising Meeting and Conferences: 00:28:00 •Module 7: Time Management: 00:38:00 •Module 8: Record Keeping and Filing Systems: 00:31:00 •Module 9: Business Writing Skills: 00:43:00 •Module 10 :Organisational Skills: 00:28:00 •Module 11: Communication Skills: 00:28:00 •Module 12: Customer Service: 00:19:00 •Module 13: Effective Planning and Scheduling: 00:49:00 •Module 14: Invoicing/Petty Cash: 00:30:00

Course Description Get instant knowledge from this bite-sized Admin Support Assistant Part - 4 course. This course is very short and you can complete it within a very short time. In this Admin Support Assistant Part - 4 course you will get fundamental ideas of admin support, the key understanding of customer service, invoicing and so on. Enrol in this course today and start your instant first step towards learning about customer service. Learn faster for instant implementation. Learning Outcome Understand customer service Enhance your communication skills Understand the invoicing Learn about effective planning and scheduling How Much Do Administrative Assistants Earn? Senior - £45,000 (Apprx.) Average - £25,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Admin Support Assistant Part - 4 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Admin Support Assistant Part - 4 Module 01: Communication Skills 00:27:00 Module 02: Customer Service 00:16:00 Module 03: Effective Planning and Scheduling 00:46:00 Module 04: Invoicing/Petty Cash 00:27:00 Assignment Assignment - Admin Support Assistant Part - 4 00:00:00

Plan, deploy and monitor cloud solutions in Microsoft Azure's Infrastructure as a Service

ITIL® 4 Strategist: Direct, Plan and Improve: On-Demand The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS