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Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Sports Psychology Training Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Sports Psychology Training Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Sports Psychology Training Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Sports Psychology Training Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Sports Psychology Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sports Psychology Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Sports Psychology Training course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Sports Psychology Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Sports Psychology Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Sports Psychology Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction Introduction to Sport Psychology 00:02:00 Sports Psychology Concepts, Techniques, and Application Personality Characteristics of Sports and Behaviour 00:03:00 Behavioural Model- DiSC Personalities 00:05:00 Reinforcement and Punishment in Sport 00:07:00 Emotions in the Sport 00:02:00 Motivation in Sport 00:03:00 Optimism in the Sport 00:04:00 Leadership, Group Cohesion and Audience Effects in Sport 00:05:00 Team Building and Setting Goals in Sport 00:03:00 Mental Toughness in Sports 00:04:00 Stress, Anxiety, and Arousal in Sport 00:06:00 Aggression and Violence in Sports 00:03:00 Eating Disorders in Sports 00:04:00 Assessment in Sports Psychology 00:02:00 Mental Skills Training In Sport 00:03:00 Mental Imagery 00:03:00 Self Talk 00:05:00 Sports Psychology in Various Contexts Sports Psychology in Children 00:05:00 Sports Psychology in Adults 00:04:00 Sports Psychology in Women 00:02:00 Sports Psychology in Disabled Athletes 00:03:00 Downloadable Resources Resource - Sports Psychology Training 00:00:00

Dive into the world of 'SOCIAL SKILLS: How To Influence People & Gain Influence,' where you unlock the secrets of human interactions. Navigate through the intricate nuances of social dynamics with a deep understanding of influential phenomena. This meticulously curated curriculum unravels the mysteries behind essential tools such as the SOCIAL PROOF Effect, the HARD TO GET Effect, and several others, enabling you to harness the power of influence and transform your interactions. Learning Outcomes Understand the foundational concepts behind social influence and how they shape human interactions. Master the techniques of eight crucial effects like ZEIGARNIK, SIMILARITY, and RECIPROCITY to exert influence. Deploy effective strategies to enhance personal and professional relationships through an understanding of human psychology. Analyse situations to decide the best influential technique applicable for desired outcomes. Elevate the quality of social interactions, leading to more positive and impactful connections. Why buy this SOCIAL SKILLS: How To Influence People & Gain Influence course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the SOCIAL SKILLS: How To Influence People & Gain Influence there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this SOCIAL SKILLS: How To Influence People & Gain Influence course for? Individuals keen on enhancing their social interactions and relationships. Professionals in leadership or management roles aiming to improve team dynamics. Sales and marketing executives seeking to refine their persuasion tactics. Trainers or coaches aiming to add a deeper layer to their teaching methodologies. Psychologists and therapists wishing to integrate these tools into their practice. Prerequisites This SOCIAL SKILLS: How To Influence People & Gain Influence does not require you to have any prior qualifications or experience. You can just enrol and start learning.This SOCIAL SKILLS: How To Influence People & Gain Influence was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Social Skills Trainer: £30,000 - £45,000 Management Consultant: £50,000 - £90,000 Sales Manager: £35,000 - £60,000 Marketing Strategist: £40,000 - £65,000 Relationship Counsellor: £28,000 - £45,000 Organisational Psychologist: £35,000 - £70,000 Course Curriculum SECTION 1: Introduction Welcome 00:03:00 SECTION 2: SOCIAL INFLUENCE: The SOCIAL PROOF Effect What is it? 00:03:00 How to use the power of SOCIAL PROOF to INFLUENCE people 00:03:00 SECTION 3: SOCIAL INFLUENCE: The ZEIGARNIK Effect What is it? 00:08:00 How to use the power of ZEIGERNIK EFFECT to INFLUENCE people 00:04:00 SECTION 4: SOCIAL INFLUENCE: The REASON Effect What is it? 00:02:00 How to use the power of REASON EFFECT to INFLUENCE people 00:03:00 SECTION 5: SOCIAL INFLUENCE: The CONSISTENCY Effect What is it? 00:02:00 How to use the power of CONSISTENCY EFFECT to INFLUENCE people 00:05:00 SECTION 6: SOCIAL INFLUENCE: The TALK ABOUT THEM Effect What is it? 00:03:00 How to use the power of TALK ABOUT THEM EFFECT to INFLUENCE people 00:03:00 SECTION 7: SOCIAL INFLUENCE: The HARD TO GET Effect What is it? 00:02:00 How to use the power of HARD TO GET EFFECT to INFLUENCE people 00:04:00 SECTION 8: SOCIAL INFLUENCE: The SIMILARITY Effect What is it? 00:01:00 How to use the power of SIMILARITY EFFECT to INFLUENCE people 00:04:00 SECTION 9: SOCIAL INFLUENCE: The LARGE REQUEST Effect What is it? 00:03:00 How to use the power of LARGE REQUEST EFFECT to INFLUENCE people 00:03:00 SECTION 10: SOCIAL INFLUENCE: The RECIPROCITY Effect What is it? 00:03:00 How to use the power of RECIPROCITY EFFECT to INFLUENCE people 00:04:00

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! "Autism doesn't have to define a person. Artists with autism are like anyone else: They define themselves through hard work and individuality." - Adrienne Bailon This Certificate in Understanding Autism at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development and career progression related to Understanding Autism substantial and easier than ever! Are you interested in understanding Autism Spectrum Disorder (ASD) and the challenges faced by individuals with autism? Our Autism course is designed to provide you with a comprehensive understanding of ASD, its diagnosis, and cognitive approaches to autism. You will learn about learning difficulties related to autism and how to deal with autistic individuals effectively. You will also gain knowledge about engagement in autism awareness and other considerations for dealing with autistic individuals. Our course is perfect for those who want to learn more about autism and gain insight into how to support autistic individuals. By taking this course, you will develop an understanding of autism and how to approach individuals with autism in a way that is respectful and inclusive. Learning Outcomes: Understand Autism Spectrum Disorder (ASD) Identify learning difficulties related to autism Recognise the process of autism diagnosis Gain knowledge of cognitive approaches to autism Develop effective communication strategies for dealing with autistic individuals Apply practical tips for dealing with autistic individuals Understand the importance of engagement in autism awareness Consider ethical and moral concerns related to dealing with autistic individuals This course can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence! Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned understanding autism lesson planning Innovative and engaging content and activities Understanding Autism course assessments that measure higher-level thinking and skills Complete this program in your own time, at your own pace Each of our students gets full 24/7 tutor support Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Understanding Autism course materials. Then, from any internet-enabled device, access the Understanding Autism course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! *** Course Curriculum *** Here are the topics you will cover in this Course: Certificate in Understanding Autism at QLS Level 3 Module 1: Autism Spectrum Disorder (ASD) Module 02: Learning Difficulties Related to Autism Module 03: Autism Diagnosis Module 04: Cognitive Approaches in Autism Module 05: Dealing with Autistic Individuals Module 06: Other Considerations for Dealing with Autistic Individuals Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals who work with autistic individuals Anyone interested in understanding and supporting autistic individuals Requirements You will not need any prior background or expertise to enrol in this course. Career path People in this sector tend to explore their opportunities in areas such, Behaviour Analyst (average salary £34,000 per year) Speech and Language Therapist (average salary £37,000 per year) Special Education Teacher (average salary £30,000 per year) Certificates CPD Accredited Certificate Digital certificate - £10 Certificate in Understanding Autism at QLS Level 3 Hard copy certificate - £89 After successfully completing the Certificate in Understanding Autism at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Fancy learning how to freeze your way to better health, without the frostbite? Our Cryotherapy Training Course is a breath of fresh, icy air for anyone eager to explore the science and techniques behind this chilling wellness trend. You'll discover everything from the benefits of cold exposure to safety protocols and session management — all from the warmth of your own home. No shivers required. Whether you’re aiming to enhance your wellness knowledge or planning to add a new skill to your portfolio, this Cryotherapy Training Course delivers clear, structured lessons that fit neatly into any busy schedule. Expect a smart balance of theory, practical guidance (without needing to freeze yourself), and expert advice that won't leave you out in the cold. If you’re serious about understanding the power of cold therapy — minus the drama — you’re in exactly the right place. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Cryotherapy Module 02: Cryotherapy Equipment and Safety Module 03: Cryotherapy Techniques and Applications Module 04: Client Assessment and Consultation Module 05: Cryotherapy Business Operations Module 06: Cryotherapy Research and Advancements Module 07: Cryotherapy Safety and Emergency Preparedness Learning Outcomes: Analyse cryotherapy techniques for diverse applications. Demonstrate proficiency in cryotherapy equipment operation and safety. Apply client assessment skills to tailor cryotherapy sessions effectively. Develop sound cryotherapy business strategies for operational success. Evaluate cryotherapy research to stay abreast of industry advancements. Implement safety and emergency preparedness measures in cryotherapy practice. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Fitness professionals seeking diversification. Healthcare practitioners exploring alternative therapies. Entrepreneurs venturing into wellness services. Sports therapists enhancing their skill set. Spa and wellness industry enthusiasts. Individuals intrigued by emerging health technologies. Health and fitness enthusiasts seeking expertise. Those aiming for a career in cryotherapy. Career path Cryotherapy Technician Wellness Centre Manager Sports Recovery Specialist Health Spa Consultant Alternative Therapy Entrepreneur Fitness Facility Operations Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Take on a transformative journey towards a more mindful and purposeful life. Discover the profound principles of Acceptance and Commitment Therapy (ACT) that transcend conventional approaches. Unearth the secrets of psychological flexibility, equipping yourself with invaluable tools to navigate life's challenges. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Explore the intricacies of human suffering and unveil the art of embracing it. Elevate your mental well-being through the application of ACT's powerful processes. Immerse yourself in practical exercises designed for daily integration, fostering enduring change. Embrace a holistic approach to mental health management, unlocking a realm of possibilities. Experience the synergy of theory and application, cultivating a resilient and agile mindset. Join us on this empowering expedition towards mindful living with ACT, where each revelation is a step closer to your authentic self. Course Curriculum Module 1: Understanding Acceptance and Commitment Therapy (ACT) Module 2: The Six Core Processes of ACT Module 3: Dilemma of Human Suffering Module 4: Developing Psychological Flexibility Module 5: ACT for Managing Mental Health Module 6: ACT-Based Exercises for Daily Practice Learning Outcomes: Master the essence of Acceptance and Commitment Therapy principles effortlessly. Navigate the six core processes of ACT with confidence and precision. Grasp the profound nature of the human suffering dilemma. Cultivate unwavering psychological flexibility for enhanced resilience in life. Apply ACT strategies effectively for managing and optimizing mental health. Engage in daily ACT-based exercises, fostering a mindful and purposeful existence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking transformative personal growth and enhanced self-awareness. Professionals in mental health, psychology, or counseling keen on expanding their methodologies. Anyone passionate about cultivating a resilient mindset and embracing life's challenges. Those eager to integrate mindfulness into their daily routines for holistic well-being. Individuals committed to fostering a purposeful life and making lasting positive changes. Career path Mindfulness Coach Mental Health Counselor Psychiatric Rehabilitation Worker Behavioural Therapist Wellness Programme Coordinator Life Coach Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Stress Management Awareness Program Course is essential in today's world where stress has become pervasive. Learning effective stress management techniques is crucial not only for maintaining mental and physical well-being but also for enhancing productivity in both personal and professional spheres. By mastering stress management, you gain invaluable skills that can significantly impact your daily life and career prospects. Employers in the UK increasingly value candidates who possess these skills, as evidenced by the growing demand for stress management training in job listings. Individuals trained in stress management can expect competitive salaries, reflecting the high demand for such expertise. This Stress Management Awareness Program course equips you with a comprehensive understanding of stress fundamentals, causes, coping mechanisms, and therapeutic approaches, preparing you to lead a balanced, stress-free life while also improving your employability in various sectors where stress management is paramount. In an environment where stress-related issues are on the rise, acquiring these skills ensures you stay ahead in a challenging job market, with opportunities for career growth and advancement. Key Features: CPD Certified Stress Management Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Stress Fundamentals: An Overview Module 02: Stress Causes in Work and Daily Life Module 03: Reactions and Coping Mechanisms for Stress Module 04: Cognitive Behavioural Therapy (CBT) Approaches Module 05: Strategies in Physical Therapy for Stress Management Module 06: Emotional Therapy Techniques for Stress Relief Module 07: Practical Recommendations for a Stress-Free Lifestyle Learning Outcomes: Identify stress fundamentals, grasping the overall impact on personal well-being. Analyze causes of stress in both work and daily life contexts. Implement effective reactions and coping mechanisms to manage stress proactively. Apply Cognitive Behavioural Therapy (CBT) approaches for stress reduction strategies. Utilize physical therapy strategies to effectively manage and alleviate stress. Apply emotional therapy techniques for comprehensive stress relief and well-being. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Stress Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Stress Management. Moreover, this course is ideal for: Individuals seeking practical strategies for managing stress in daily life. Employees striving to enhance stress management skills in the workplace. Students navigating academic pressures and looking for effective coping mechanisms. Health and wellness enthusiasts committed to maintaining a balanced, stress-free lifestyle. Anyone interested in understanding and proactively managing stress for personal growth. Requirements There are no requirements needed to enrol into this Stress Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Stress Management course. Career path After finishing this Stress Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Stress Management are: Mental Health Nurse - £24K to 40K/year. Occupational Therapist - £25K to 35K/year. Wellness Coach - £20K to 50K/year. Physiotherapist - £25K to 35K/year. Counsellor - £22K to 40K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Take on a transformative journey towards a more mindful and purposeful life. Discover the profound principles of Acceptance and Commitment Therapy (ACT) that transcend conventional approaches. Unearth the secrets of psychological flexibility, equipping yourself with invaluable tools to navigate life's challenges. Key Features: CPD Certified Developed by Specialist Lifetime Access Explore the intricacies of human suffering and unveil the art of embracing it. Elevate your mental well-being through the application of ACT's powerful processes. Immerse yourself in practical exercises designed for daily integration, fostering enduring change. Embrace a holistic approach to mental health management, unlocking a realm of possibilities. Experience the synergy of theory and application, cultivating a resilient and agile mindset. Join us on this empowering expedition towards mindful living with ACT, where each revelation is a step closer to your authentic self. Course Curriculum Module 1: Understanding Acceptance and Commitment Therapy (ACT) Module 2: The Six Core Processes of ACT Module 3: Dilemma of Human Suffering Module 4: Developing Psychological Flexibility Module 5: ACT for Managing Mental Health Module 6: ACT-Based Exercises for Daily Practice Learning Outcomes: Master the essence of Acceptance and Commitment Therapy principles effortlessly. Navigate the six core processes of ACT with confidence and precision. Grasp the profound nature of the human suffering dilemma. Cultivate unwavering psychological flexibility for enhanced resilience in life. Apply ACT strategies effectively for managing and optimizing mental health. Engage in daily ACT-based exercises, fostering a mindful and purposeful existence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking transformative personal growth and enhanced self-awareness. Professionals in mental health, psychology, or counseling keen on expanding their methodologies. Anyone passionate about cultivating a resilient mindset and embracing life's challenges. Those eager to integrate mindfulness into their daily routines for holistic well-being. Individuals committed to fostering a purposeful life and making lasting positive changes. Career path Mindfulness Coach Mental Health Counselor Psychiatric Rehabilitation Worker Behavioural Therapist Wellness Programme Coordinator Life Coach Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Mindfulness Practice will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Mindfulness Practice will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Mindfulness Practice and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Mindfulness Practice is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Mindfulness Practice. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Mindfulness Practice will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Fundamentals of Mindfulness Introduction to Mindfulness 00:04:00 Mindfulness Meditation 00:10:00 Section 02: Mindfulness in Various Conditions and Situations Mindfulness in Stress, Anxiety and Depression 00:07:00 Mindfulness for Bad Habits and Procrastination 00:05:00 Mindfulness for Pain Management 00:04:00 Mindfulness for Better Sleep 00:04:00 Mindfulness When at Work 00:03:00 Mindfulness for Kids 00:02:00 Mindfulness for Elderly 00:03:00 Mindfulness for Groups 00:03:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00