47077 Courses in Cardiff delivered On Demand

Overview This comprehensive course on Kettlebell Fitness will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Kettlebell Fitness comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Kettlebell Fitness. It is available to all students, of all academic backgrounds. Requirements Our Kettlebell Fitness is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 10 lectures • 00:59:00 total length •Introduction: 00:03:00 •How To Properly Choose A Kettlebell: 00:03:00 •Benefits Of Kettebell Training: 00:10:00 •Common Kettlebell Mistakes: 00:05:00 •Common Mistakes During Kettlebell Exercises: 00:03:00 •Ways To Use Kettlebells: 00:03:00 •Kettlebell Workouts For Beginners: 00:21:00 •Kettlebell Workout Plans: 00:06:00 •Kettlebell Workout Tips & Tricks: 00:02:00 •Conclusion: 00:03:00

Overview Are you ready to dive into data analysis and unlock valuable insights that can drive business growth? Introduction to Data Analysis is a comprehensive course designed to provide learners with a solid foundation in the principles and techniques of data analysis. This course will equip you with the essential skills and knowledge to thrive in data analysis. With a comprehensive curriculum spanning 22 modules, you will delve deep into the world of data, from understanding its fundamentals to harnessing it for meaningful insights. Our expertly crafted curriculum covers data collection, process management, statistical tools, control charts, and strategies to deal with variation.Enrol today in this Introduction to Data Analysis course to succeed in all areas of your life. Let your skill become your greatest asset! Key Features of the Course This course equips learners with the essential tools and knowledge to analyse and interpret data accurately. The course is accredited, ensuring its recognition and credibility within the professional community. Learners will have access to 24/7 learning assistance, allowing them to seek guidance and support whenever needed. Who is This course for? This Introduction to Data Analysis course is suitable for students & professionals from various fields, including business, finance, marketing, healthcare, and more. It is also beneficial for individuals looking to enhance their data analysis skills for personal or professional development. What You Will Learn Throughout the course, you will delve into various modules that cover essential concepts and tools for data analysis. Starting with an introduction to process management principles, you will progress through topics such as the voice of the process, customer feedback analysis, and data visualisation using tools like Pareto charts, histograms, and run charts. You will also gain a deep understanding of variation and control charts and learn how to interpret and use them effectively for process improvement. By the end of the course, learners will have a solid understanding of these topics and be able to apply their knowledge to real-world data analysis scenarios. Why Enrol in This Course Data analysis is one of the most sought-after skills in today's job market. According to LinkedIn, data analysis is among the top 10 most in-demand skills for 2023. Data analysis can help you: Improve your decision-making skills and confidence Enhance your problem-solving and critical-thinking abilities Boost your creativity and innovation potential Increase your productivity and efficiency Advance your career and create earning potential Requirements There are no specific prerequisites for this course. However, a basic understanding of mathematics and statistics will be beneficial. Access to a computer with an internet connection is also required to complete the course. Career Path Completing this Introduction to Data Analysis course can lead to various career opportunities in data analysis. Some of the course-related professions in the UK, along with their average salaries, include: Data Analyst (£35,000 - £45,000 per year) Business Analyst (£40,000 - £55,000 per year) Financial Analyst (£40,000 - £60,000 per year) Market Research Analyst (£25,000 - £40,000 per year) Operations Analyst (£35,000 - £50,000 per year) Healthcare Data Analyst (£35,000 - £50,000 per year) Quality Control Analyst (£25,000 - £35,000 per year) Certification Upon successful completion of the course, learners will receive a CPD certificate, validating their achievement and demonstrating their commitment to professional development in the field of data analysis. Course Curriculum 3 sections • 24 lectures • 02:13:00 total length •Module 01: Introduction: 00:02:00 •Module 02: Agenda and Principles of Process Management: 00:06:00 •Module 03: The Voice of the Process: 00:05:00 •Module 04: Working as One Team for Improvement: 00:04:00 •Module 05: Exercise: The Voice of the Customer: 00:03:00 •Module 06: Tools for Data Analysis: 00:07:00 •Module 07: The Pareto Chart: 00:03:00 •Module 08: The Histogram: 00:03:00 •Module 09: The Run Chart: 00:04:00 •Module 10: Exercise: Presenting Performance Data: 00:05:00 •Module 11: Understanding Variation: 00:06:00 •Module 12: The Control Chart: 00:06:00 •Module 13: Control Chart Example: 00:04:00 •Module 14: Control Chart Special Cases: 00:06:00 •Module 15: Interpreting the Control Chart: 00:10:00 •Module 16: Control Chart Exercise: 00:07:00 •Module 17: Strategies to Deal with Variation: 00:06:00 •Module 18: Using Data to Drive Improvement: 00:14:00 •Module 19: A Structure for Performance Measurement: 00:06:00 •Module 20: Data Analysis Exercise: 00:06:00 •Module 21: Course Project: 00:03:00 •Module 22: Test your Understanding: 00:17:00 •Resources - Introduction to Data Analysis: 00:00:00 •Assignment - Introduction to Data Analysis: 00:00:00

Overview The global interior design market is expected to generate about 153.4 billion U.S. dollars by 2023. This Interior Design Professional Diploma offers a comprehensive curriculum encompassing all the foundational and advanced concepts essential for budding interior designers.Learn and explore the insightful Introduction to Interior Design and grasp the core Design Principles pivotal to creating outstanding spaces. Also, get a detailed Project Overview, preparing learners for real-world design challenges. The Interior Design Professional Diploma course also covers the intricate Design Elements and their practical applications. And the art of Room by Room Design, ensuring a holistic understanding of space utilisation. Furthermore, explore the Popular Interior Designs in Module 7 and understand Sustainable Design in Module 8. Module 9 and Module 10 round off the course, focusing on Presenting Your Ideas effectively and Managing an Interior Design Business, respectively.How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Interior Design Professional Diploma. It is available to all students, of all academic backgrounds. Requirements Our Interior Design Professional Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 10 lectures • 04:00:00 total length •Module 1: Introduction to Interior Design: 00:25:00 •Module 2: Design Principles: 00:23:00 •Module 3: Project Overview: 00:30:00 •Module 4: Design Elements: 00:22:00 •Module 5: Design Elements Practical Components: 00:32:00 •Module 6: Room by Room Design: 00:23:00 •Module 7: Popular Interior Designs: 00:22:00 •Module 8: Sustainable Design: 00:19:00 •Module 9: Presenting Your Ideas: 00:20:00 •Module 10: Managing Interior Design Business: 00:24:00

Overview Ensure you have all the knowledge and facts needed to craft a safe and effective fitness plan for your personal goals. This intuitive course will raise your awareness of the need for nutrition and exercise in a lifestyle and drive you to a healthier state. The Improving Personal Health and Nutrition Level 3 course understands that people need help and guidance to get truly fit and healthy, so you will be taught the many different aspects you need to consider when striving for your goals. Alongside dietary changes and exercise routines, you will be advised on your personal anatomy and also your psychological requirements. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Improving Personal Health and Nutrition Level 3. It is available to all students, of all academic backgrounds. Requirements Our Improving Personal Health and Nutrition Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 76 lectures • 03:01:00 total length •Course Promo: 00:02:00 •Introduciton & What you will learn in the course: 00:04:00 •who this course is for: 00:02:00 •what is nutrition: 00:01:00 •The principles of healthy dieting: 00:04:00 •the true dieting pyramid: 00:04:00 •Calories Explained: 00:04:00 •bodyweight and health: 00:05:00 •Calories & bodyweight in a healthy diet: 00:02:00 •the twinkie diet: 00:02:00 •weight loss and health: 00:03:00 •How many calories do you need daily: 00:02:00 •How To Determin Your Optimal Calorie Intake: 00:03:00 •healthy weight ranges: 00:02:00 •How to lose weight if you are close to the optimal range: 00:03:00 •How to lose weight when you start from a higher weight: 00:02:00 •Diet breaks: 00:05:00 •How to track calories: 00:05:00 •How to lose weight without tracking calories: 00:04:00 •food composition intro: 00:03:00 •Protein Composition copy: 00:02:00 •Carbohydrate Composition copy: 00:03:00 •Fat Composition copy: 00:01:00 •Overview food composition: 00:03:00 •Macros intro: 00:01:00 •Protein Explained: 00:02:00 •protein needs for overall health: 00:02:00 •How Much Carbs should you eat per day copy: 00:01:00 •How Much Fat Should You Eat Per Day copy: 00:04:00 •Overview Macronutrients: 00:03:00 •Nutrient Timing Intro: 00:02:00 •Nutrient Timing Facts: 00:04:00 •Nutrient Timing Recommendations: 00:02:00 •Supplements intro: 00:04:00 •Why Mulitvitamins arent a good idea: 00:02:00 •supplements for vegans and vegetarians: 00:02:00 •supplements for joint health: 00:02:00 •supplements for improved sleep: 00:02:00 •supplements for better memory and focus: 00:02:00 •Supplements Overview: 00:01:00 •How to naturally increase testosterone: 00:07:00 •basics of healthy dieting: 00:02:00 •making changs towards a healthier diet: 00:04:00 •How to read a nutrition label copy: 00:03:00 •diet myths into: 00:01:00 •Dieting myth #1 Carbs are bad for you copy: 00:02:00 •Dieting Myth #2 Fat is bad for you copy: 00:02:00 •Dieting Myth #3 Protein is bad for you copy: 00:04:00 •Dieting Myth #4 Eating Eggs Raises Cllesterol copy: 00:01:00 •Dieting Myth #5 Avoid Salt At All Cost copy: 00:01:00 •Dieting Myth #6 Eat several small meals throughout the day to lose weight copy: 00:01:00 •Dieting Myth #7 Diet Foods Will Lead To Weight Loss copy: 00:01:00 •Red meat always causes cancer copy: 00:03:00 •Common Diets Intro 2 copy: 00:01:00 •Gluten Free Diet Explained copy: 00:03:00 •Paleo Diet Explained copy: 00:04:00 •Low Carb Diet Explained copy: 00:03:00 •Intermittend Fasting Explained copy: 00:03:00 •Vegan Diet Explained copy: 00:05:00 •Micronutrients Introduction 2 copy: 00:01:00 •Vitamin A copy: 00:02:00 •Vitamin B copy: 00:01:00 •Vitamin C copy: 00:01:00 •Vitamin D copy: 00:02:00 •Vitmain E copy: 00:01:00 •Vitamin K copy: 00:01:00 •Calcium copy: 00:02:00 •Magnesium copy: 00:01:00 •Phosphorus copy: 00:01:00 •Potassium copy: 00:01:00 •Sodium copy: 00:01:00 •Copper copy: 00:01:00 •Iron copy: 00:01:00 •Zinc copy**: 00:02:00 •water copy: 00:04:00 •Assignment - Improving Personal Health and Nutrition Level 3: 00:00:00

Overview This comprehensive course on Nutrition and Hydration will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Nutrition and Hydration comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Nutrition and Hydration. It is available to all students, of all academic backgrounds. Requirements Our Nutrition and Hydration is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 8 lectures • 01:45:00 total length •Introduction to Nutrition: 00:19:00 •Nutrients: 00:18:00 •Malnutrition: 00:15:00 •Nutritional Support: 00:16:00 •Hydration: 00:11:00 •Dehydration: 00:13:00 •Need of Water: 00:13:00 •Assignment - Nutrition and Hydration: 00:00:00

Overview This comprehensive course on Store Assistant will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Store Assistant comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Store Assistant. It is available to all students, of all academic backgrounds. Requirements Our Store Assistant is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 10 sections • 10 lectures • 02:45:00 total length •Introduction to Store Assistant: 00:18:00 •Roles and Responsibilities of a Store Assistant: 00:17:00 •Introduction to Retail Management: 00:13:00 •Managing a Retail Store: 00:15:00 •Visual Merchandising: 00:17:00 •Consumer Behaviour: 00:17:00 •Dealing with Customers a: 00:28:00 •Dealing with Suppliers: 00:14:00 •Store Psychology: 00:13:00 •Legislations Related to Retail: 00:13:00

Overview This comprehensive course on Statistics will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Statistics comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Statistics. It is available to all students, of all academic backgrounds. Requirements Our Statistics is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 03:19:00 total length •Introduction to Statistics: 00:19:00 •Measuring Central Tendency: 00:19:00 •Measures of Dispersion: 00:12:00 •Correlation and Regression Analysis: 00:35:00 •Probability: 00:17:00 •Sampling: 00:20:00 •Charts and Graphs: 00:22:00 •Hypothesis Testing: 00:25:00 •Ten Common Statistical Mistakes: 00:30:00 •Assignment - Statistics: 00:00:00

Overview This comprehensive course on Heatwave Health and Safety Tips will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Heatwave Health and Safety Tips comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Heatwave Health and Safety Tips. It is available to all students, of all academic backgrounds. Requirements Our Heatwave Health and Safety Tips is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 4 sections • 4 lectures • 01:05:00 total length •Introduction to Heatwaves: 00:15:00 •Problems Caused by Heatwaves: 00:25:00 •Safeguarding and Prevention: 00:25:00 •Assignment - Heatwave Health and Safety Tips: 00:00:00

Course Overview: Are you ready to embark on a rewarding journey into Health and Social Care Level 2? This comprehensive course is your gateway to understanding this vital field's fundamental principles, policies, and ethics. With modules designed to equip you with essential knowledge, this course is tailored to provide the academic foundation you need to excel in health and social care.In Module 1, participants will be introduced to health and social care, laying a solid foundation for the subsequent modules. Later on, Module 2 accentuates the importance of effective communication, while Modules 3 and 4 unravel the rights, responsibilities, and roles of those in health and social care. By the time learners progress to Modules 5 through 14, they will traverse a broad spectrum of topics, from the principles and policies governing this field to the strategic management of service delivery.Enrol now and take the first step toward a rewarding healthcare and social services career. Key Features of the Course: Obtain a CPD certificate upon successful completion, enhancing your professional credentials. Benefit from our 24/7 Learning Assistance, ensuring you receive support whenever needed throughout your learning journey. Who is This Course For? This Counselling Course at Health and Social Care Level 2 is designed for individuals who are passionate about making a difference in people's lives. Whether you are already working in the health and social care sector or aspiring to enter this rewarding field, this course provides a solid foundation in counselling skills. What You Will Learn: In our Counselling Course at Health and Social Care Level 2, you will gain a deep understanding of various crucial aspects of the field. The course covers 14 modules and explores communication, rights and responsibilities, caregiver roles, promoting equality and diversity, legal and ethical aspects, safeguarding vulnerable individuals, health and safety obligations, healthcare economics, strategic marketing, managing finance, and service delivery. Through this comprehensive curriculum, you will develop effective communication techniques, ensuring you can establish trust and rapport with individuals seeking support. You will also become well-versed in healthcare's legal and ethical frameworks, enabling you to navigate complex situations and uphold professional standards. Moreover, the course emphasises the importance of empathy, compassion, and maintaining professional boundaries in caregiving roles. You will learn strategies to promote equality and diversity, creating inclusive environments that respect individual differences. Additionally, the course equips you with the skills to safeguard vulnerable individuals, identify signs of abuse or neglect, and maintain secure healthcare settings. You will also gain insights into healthcare economics, knowledge of funding models, resource allocation, and cost-effectiveness. Why Enrol in This Course: Enrolling in this Counselling Course offers several compelling advantages. Firstly, it is a top-reviewed course, highly praised by learners who have benefited from its comprehensive content. Moreover, this course has been recently updated to incorporate industry trends and best practices, ensuring you receive the most relevant and up-to-date information. Requirements: No prior experience or qualifications are necessary to enrol in this Counselling Course. It is open to anyone interested in health and social care and wanting to help others.. Career Path: Upon completing this course, you will be well-prepared for various health and social care career paths. Some of the potential professions include: Counsellor - £30,000 per year Mental Health Support Worker - £24,000 per year Care Coordinator - £28,000 per year Social Worker - £32,000 per year Rehabilitation Worker - £26,000 per year Health Promotion Specialist - £35,000 per year Supportive Housing Manager - £30,000 per year Certification: Upon completing the Counselling Course at Health and Social Care Level 2, you will receive a CPD certificate, officially recognising your achievement and enhancing your professional credibility. Enrol in our Counselling Course today and embark on a fulfilling journey to positively impact the lives of needy individuals while expanding your career horizons in the health and social care sector. Course Curriculum 1 sections • 14 lectures • 07:15:00 total length •Module 1. Introduction to Health and Social Care: 00:16:00 •Module 2: Communication and its Relevance: 00:41:00 •Module 3: Rights and Responsibilities as a Health and Social Care Worker: 00:39:00 •Module 4: Role as A Caregiver and Healthcare Professional: 00:23:00 •Module 5: Working in Health and Social Care; Promoting Equality, Diversity and Rights: 00:46:00 •Module 6: Important Principles and Policies in Health and Social Care Work: 00:20:00 •Module 7: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1: 00:50:00 •Module 8: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2: 00:48:00 •Module 9: Safeguarding Vulnerable Individuals: 00:49:00 •Module 10: Health and Safety Responsibilities: 00:51:00 •Module 11 : The Economics of Healthcare: 00:11:00 •Module 12: Strategic Marketing for Health and Social Care: 00:09:00 •Module 13: Managing Finance in Health and Social Care: 00:21:00 •Module 14: Managing Service Delivery in Health and Social Care: 00:11:00

Overview This comprehensive course on Phone-Based Customer Service will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enroll in this course today to fast track your career ladder. Key Features of the Course: FREE Phone-Based Customer Service CPD-accredited certificate Get a free student ID card with Phone-Based Customer Service (£10 applicable for international delivery) Lifetime access to the Phone-Based Customer Service course materials The Phone-Based Customer Service comes with 24/7 tutor support Get instant access to this Phone-Based Customer Service course Learn Phone-Based Customer Service from anywhere in the world The Phone-Based Customer Service is affordable and simple to understand The Phone-Based Customer Service is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds. Requirements Our Phone-Based Customer Service is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Phone-Based Customer Service course, it can be studied in your own time at your own pace. Career Path Having these various qualifications of Phone-Based Customer Service will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 15 lectures • 06:13:00 hours total •Module 1: Introduction to Customer Service •Module 2: What's Different about Good Customer Service •Module 3: Customer Relationship Management •Module 4: Customer Service Communication Strategies •Module 5: Aspects of Phone Etiquette •Module 6: Building Rapport Over the Phone •Module 7: Inbound and Outbound Calls •Module 8: Active Listening and Managing Tough Callers •Module 9: Managing Interoffice Calls and Voicemail •Module 10: Problem Solving over the Phone •Module 11: Intra Organization Dealings •Module 12: Measuring Customer Service •Mock Exam - Phone-Based Customer Service •Final Exam - Phone-Based Customer Service •Order Your Certificate