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35229 Courses in Cardiff delivered On Demand

Call Center Manager Training

5.0(5)

By Online Training Academy

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Center Manager Training
Delivered Online On Demand2 hours 18 minutes
£10

Dog Training - Stop Dog Barking

By IOMH - Institute of Mental Health

Overview This Dog Training - Stop Dog Barking course will unlock your full potential and will show you how to excel in a career in Dog Training - Stop Dog Barking. So upskill now and reach your full potential. Everything you need to get started in Dog Training - Stop Dog Barking is available in this course. Learning and progressing are the hallmarks of personal development. This Dog Training - Stop Dog Barking will quickly teach you the must-have skills needed to start in the relevant industry. In This Dog Training - Stop Dog Barking Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Dog Training - Stop Dog Barking skills to help you advance your career. Acquire a comprehensive understanding of various Dog Training - Stop Dog Barking topics and tips from industry experts. Learn in-demand Dog Training - Stop Dog Barking skills that are in high demand among UK employers, which will help you to kickstart your career. This Dog Training - Stop Dog Barking course covers everything you must know to stand against the tough competition in the Dog Training - Stop Dog Barking field.  The future is truly yours to seize with this Dog Training - Stop Dog Barking. Enrol today and complete the course to achieve a Dog Training - Stop Dog Barking certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Dog Training - Stop Dog Barking course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Dog Training - Stop Dog Barking course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Dog Training - Stop Dog Barking course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Dog Training - Stop Dog Barking is suitable for anyone aspiring to start a career in Dog Training - Stop Dog Barking; even if you are new to this and have no prior knowledge on Dog Training - Stop Dog Barking, this course is going to be very easy for you to understand.  And if you are already working in the Dog Training - Stop Dog Barking field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Dog Training - Stop Dog Barking course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Dog Training - Stop Dog Barking course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Dog Training - Stop Dog Barking course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Dog Training - Stop Dog Barking course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum The Proof Is In The Pudding - This Is What People Say Why Getting 2, 8 Week Old Parson Terrier Puppies Changed My Life And My Career! 00:03:00 Don't Take My Word For It - This Is What People Say! 00:01:00 You Could Be Saying This Too! 00:04:00 Here's What You'll Get From This Course This is What You'll Learn By Taking This Course 00:04:00 Front Door Barking How To Give Your Dog The Right Communication And Stop Barking At The Front Door 00:09:00 Here's A Demonstration Of What To Do. 00:07:00 Back Garden/Yard Barking How to Stop Your Dog From Barking in the Back Garden/Yard 00:09:00 Here's How You Do It! 00:02:00 ** Bonus ** Here's The Transcripts For Video Lectures 5 And 7 00:04:00 Barking At Cats When Out Or In The Back Garden/Yard How To Calm Dogs Who Bark And Chase Cats 00:05:00 This Is How To Do It Plus The 'De-Sensitizing Technique' Is Revealed! 00:06:00 Dogs Who Bark At And Are Fearful Of Men (Or Women) How To Integrate A Dog Who Barks At Or Is Fearful Of Men (Or Women) 00:12:00 Do You Need Help With Other Unwanted Behaviors? This Will Help. Is Your Dog The Boss In These Other Areas? It All Counts! 00:44:00 **Bonus Video** Student Question Answered 00:13:00 **Bonus Video** How To Work With Dogs Who Bark In The Car 00:16:00 Mock Exam Mock Exam - Dog Training - Stop Dog Barking 00:20:00 Final Exam Final Exam - Dog Training - Stop Dog Barking 00:20:00

Dog Training - Stop Dog Barking
Delivered Online On Demand2 hours 59 minutes
£11.99

Invigilation E-Toolkit

By Exam Officers & Data Solutions

This course is designed for exam officers who want to develop in their role and benefit from professional development.

Invigilation E-Toolkit
Delivered Online On Demand
£129

Teaching and Child Care Training

By Compete High

Overview With the ever-increasing demand for Teaching and Child Care Training in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Teaching and Child Care Training may be. Learning about Teaching and Child Care Training or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Teaching and Child Care Training . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Teaching and Child Care Training is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Teaching and Child Care Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Teaching and Child Care Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Teaching and Child Care Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Teaching and Child Care Training , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Teaching and Child Care Training , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Teaching and Child Care Training , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Teaching and Child Care Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.   Course Curriculum Module 1 Concept of TA and differentiating with LSA Concept of TA and differentiating with LSA 00:00 Module 2 Building relationships in the school team Building relationships in the school team 00:00 Module 3 School policies relevant to the job of a TA School policies relevant to the job of a TA 00:00 Module 4 Assisting learning and teaching in the classroom Assisting learning and teaching in the classroom 00:00 Module 5 Understanding the curriculum Understanding the curriculum 00:00 Module 6 Self development Self development 00:00 Module 7 Daily care of the baby Daily care of the baby 00:00 Module 8 Problems of Infancy Problems of Infancy 00:00 Module 9 Inoculations Inoculations 00:00 Module 10 The child's development and relevant activities The child's development and relevant activities 00:00 Module 11 One to two year old One to two year old 00:00 Module 12 Three to six year old Three to six year old 00:00 Module 13 Keeping an eye on children Keeping an eye on children 00:00 Module 14 Reduce The Risk Of Poisoning Reduce The Risk Of Poisoning 00:00 Module 15 Happy Parenting Happy Parenting 00:00

Teaching and Child Care Training
Delivered Online On Demand15 hours
£4.99

Customer Relationship Management (CRM), KYC & Customer Service

4.7(47)

By Academy for Health and Fitness

FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter

Customer Relationship Management (CRM), KYC & Customer Service
Delivered Online On Demand3 days
£209

L 3: Assessor Vocational Level (TAQA) course - Online Course / Distance Learning

5.0(6)

By Learn More Academy Ltd

Level 3 Award in Assessing Vocational Related Achievement Course is the perfect qualification if you wish to become an assessor in workplace sector and also if you work in, or look to enter roles in assessment and internal quality assurance. The course will provide you with the opportunity to develop and improve your practice, as well as achieving a recognised qualification at the same time. It has been developed by LLUK to replace the Assessor and Verifier (A&V) units and is valid if you want to work in England, Wales and Northern Ireland. Depending on your current role, you can pick and choose the units that you require.

L 3: Assessor Vocational Level (TAQA) course - Online Course / Distance Learning
Delivered Online On Demand
£199.99 to £309.99

Draughtsman Training Course

By Compete High

💡 Transform the Future: Smart Meter Training Course! 🌐 Are you ready to be at the forefront of energy innovation? Dive into our Smart Meter Training Course, a comprehensive program designed to equip you with the expertise needed to navigate the evolving landscape of smart energy technology. Join us on this journey to harness the power of smart meters and shape the future of sustainable energy solutions. 🌟 Module 1: Introduction to Smart Meters Embark on your journey with Module 1, providing a comprehensive introduction to the exciting world of smart meters. Uncover the fundamental principles, benefits, and challenges of smart meter technology. Lay the groundwork for understanding how these devices are revolutionizing the way we monitor and manage energy consumption. 🔧 Module 2: Installation of Smart Meters Get hands-on with Module 2, dedicated to the installation of smart meters. Learn the intricacies of setting up these cutting-edge devices in residential and commercial settings. Understand the safety protocols, technical specifications, and best practices that ensure a seamless and efficient installation process. 🔍 Module 3: Smart Meter Technology Delve deep into the heart of smart meter technology with Module 3. Explore the inner workings of these devices, from communication protocols to data transmission. Gain insights into the integration of smart meters into existing energy infrastructure and the role they play in creating smart grids for optimized energy distribution. 📊 Module 4: Smart Meter Data Analysis Unleash the power of data with Module 4, focusing on smart meter data analysis. Learn to interpret and analyze the wealth of information generated by smart meters. Understand how to derive valuable insights, identify consumption patterns, and leverage data analytics to optimize energy usage and enhance efficiency. 🤝 Module 5: Customer Engagement and Education Empower the end-users with Module 5, centered around customer engagement and education. Explore strategies for effectively communicating the benefits of smart meters to consumers. Learn how to address concerns, promote energy conservation, and educate customers on making informed decisions for a sustainable energy future. 🌟 Why Choose Our Smart Meter Training Course? Industry-Expert Instructors: Learn from seasoned professionals in the field of smart energy technology with hands-on experience. Practical Training: Engage in simulated installations and data analysis exercises, preparing you for real-world scenarios. Cutting-Edge Curriculum: Stay ahead of industry advancements with a curriculum that reflects the latest in smart meter technology. Career-Ready Skills: Graduates leave with skills ready to meet the demands of the growing smart energy sector. Don't miss the opportunity to be a trailblazer in the smart energy revolution! Enroll now in the Smart Meter Training Course and become a key player in reshaping how we understand and consume energy. Your journey towards a smarter and more sustainable future begins here! 💡✨🔧 Course Curriculum Module 1_ Introduction to Smart Meters. Introduction to Smart Meters. 00:00 Module 2_ Installation of Smart Meters. Installation of Smart Meters. 00:00 Module 3_ Smart Meter Technology. Smart Meter Technology. 00:00 Module 4_ Smart Meter Data Analysis. Smart Meter Data Analysis. 00:00 Module 5_ Customer Engagement and Education. Customer Engagement and Education. 00:00

Draughtsman Training Course
Delivered Online On Demand5 hours
£4.99

Marketing Email Etiquette Training

4.3(43)

By John Academy

Description Emails are a quick and effective way to send information and data anywhere in the world. Much like any other text-based form of communication, they're also incredibly easy to misinterpret and take out of context. A clear and transparent communication pattern is essential for optimum performance in any organization. This Marketing Email Etiquette Training is designed to teachthe proper use of business language and accurately addressing your stakeholders. Emails are just like your business card as it introduces you as a member of the global business community. This course will help you learn ways in which you can send across your message for effective and powerful communication while saving precious time generally lost in translation and understanding. Through the course you'll know how to manage situations where an email reaches the wrong person, you'll learn the circumstances when sending an email is necessary and/or appropriate, and much more! Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Marketing Email Etiquette Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Marketing Email Etiquette Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Promo FREE 00:01:00 Introduction 00:01:00 100 Clicks a Day 00:09:00 100 Clicks A Day (Email's The Cornerstone) 00:03:00 The Attractive Character Overview 00:10:00 Attractive Character II 00:18:00 Email Sequence Explanation 00:01:00 Module: 02 Soap Opera Sequence 00:13:00 Seinfeld Email Sequence 00:11:00 Autoresponder & Email Examples 00:25:00 Squeezing Extra Money from Emails 00:06:00 Expert Positioning 00:18:00 What is a Squeeze 00:05:00 Squeeze Page Secrets 00:08:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Marketing Email Etiquette Training
Delivered Online On Demand2 hours 9 minutes
£18

Fire Extinguisher Training

5.0(5)

By Online Training Academy

In today's world, where the risk of fire hazards is ever-present, undergoing a Fire Extinguisher Training Course is paramount. The course, encompassing modules such as Understanding Fire, Basics of Fire Extinguishers, and Using Fire Extinguishers Safely, equips individuals with the essential knowledge and skills to effectively combat fires. Understanding fire dynamics, pre and post-engagement actions, and legal regulations regarding fire extinguishers are vital components of the curriculum. In the UK job market, proficiency in fire extinguisher operation significantly enhances employment prospects, particularly in industries prioritizing workplace safety. Positions such as Fire Safety Officer or Health and Safety Manager often require this skill set, with average salaries ranging from £25,000 to £40,000 annually. The demand for professionals with fire extinguisher expertise is on the rise, with a noticeable increase of 10-15% in job opportunities in recent years. Acquiring this certification not only enhances job prospects but also ensures individuals can effectively contribute to fire prevention and protection efforts, safeguarding lives and property. Key Features: CPD Certified Fire Extinguisher Training Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Fire Extinguisher Training Module 01: Understanding Fire Module 02: Basics of Fire Extinguishers Module 03: Using Fire Extinguishers Safely Module 04: Pre and Post Engagement Action Module 05: Laws Regarding Fire Extinguisher Module 06: Standards on Fire Protection and Prevention Module 07: Risk Assessment of Fire Extinguisher Learning Outcomes: Fire Extinguisher Training Identify fire types, origins, and spread patterns for prevention strategies. Demonstrate proper handling and operation of various fire extinguisher types. Execute safe procedures during fire emergencies with extinguisher deployment. Implement pre and post-engagement actions for effective fire containment. Interpret legal requirements and standards governing fire extinguisher usage. Conduct risk assessments to determine optimal fire extinguisher placements. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Fire Extinguisher Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Fire Extinguisher Training. Moreover, this course is ideal for: Office workers and managers Building maintenance staff Health and safety officers Warehouse personnel Facility management teams Requirements There are no requirements needed to enrol into this Fire Extinguisher Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Fire Extinguisher Training course. Career path After finishing this Fire Extinguisher Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Fire Extinguisher Training are: Fire Safety Officer - £25K to 35K/year. Health and Safety Advisor - £28K to 40K/year. Facilities Manager - £30K to 45K/year. Firefighter - £23K to 40K/year. Emergency Response Coordinator - £25K to 38K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Fire Extinguisher Training
Delivered Online On Demand1 hour 54 minutes
£10

Early Years QLS Diploma Training

By Imperial Academy

Level 7 Diploma with FREE QLS Endorsed Certificate | CPD & IAO Accredited | Lifetime Access

Early Years QLS Diploma Training
Delivered Online On Demand
£100