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Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Bookkeeping: Bookkeeper Training Course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Bookkeeping: Bookkeeper Training Course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Bookkeeping: Bookkeeper Training Course and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Bookkeeping: Bookkeeper Training Course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Bookkeeping: Bookkeeper Training Course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Bookkeeping: Bookkeeper Training Course will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum **Quickbook** Getting Prepared - Access The Software And Course Materials Set Up Free Trial 00:03:00 The Structure of The Course - First Things First! 00:05:00 Getting Started Starting A New Company File 00:11:00 Setting Up The System Enter Opening Balances 00:02:00 Reverse Opening Balances - Accruals And Prepayments 00:06:00 Report Journal 00:05:00 Nominal Ledger Amend The Nominal Ledger 00:07:00 Report Listing The Nominal Ledgers 00:02:00 Customers Enter Customers 00:09:00 Report On Customer Contact Information 00:01:00 Suppliers Enter Suppliers 00:05:00 Supplier Contact List 00:02:00 Sales Ledger Enter Invoices 00:09:00 Invoice Entering 00:03:00 Invoice Batch 00:06:00 Post Sales Credit Notes 00:08:00 Report Showing Customer Activity 00:03:00 Aged Debtors 00:02:00 Purchases Ledger Post Supplier Invoices 00:03:00 Entering A Batch Of Supplier Bills 00:09:00 Credit Notes Suppliers 00:05:00 Reclassify Supplier Bills - Flash Bulbs Purchased 00:04:00 Supplier Account Activity Report 00:04:00 Sundry Payments Post Cheques 00:07:00 Report Showing Supplier Payments 00:01:00 Sundry Receipts Receipts From Customers 00:07:00 Report Showing Customer Receipts 00:02:00 Petty Cash Post Petty Cash Transactions And Report 00:04:00 Post Cash Payments To Ledgers 00:02:00 Enter Petty Cash Items 00:14:00 Report On Petty Cash Payments Proper 00:05:00 Post Sundry Payments 00:05:00 Report Bank Payments 00:03:00 VAT - Value Added Tax VAT Return 00:03:00 Bank Reconciliation Reconcile The Bank 00:10:00 Provide A Report Showing Any Unreconnciled Transaction 00:02:00 Payroll / Wages Post The Wages Journal 00:08:00 Posting Journal Adjustments 00:02:00 Reports Month End Adjustments 00:03:00 Month End Reports 00:06:00 Tasks Task- Clearing The Accounts 00:06:00 Task - Customer Report 00:01:00 Additional Resources Course Paper 00:00:00 Further Reading - QuickBooks Online 2014 The Handbook 00:00:00 **Xero Accounting** Getting Prepared - Access The Software And Course Materials Introduction To The Course And Your Tutor 00:04:00 Activating Your Free Trial With Xero 00:02:00 Getting Started Signing Up For The Free Trial 00:04:00 Create The Organisation 00:08:00 The Ficticious Scenario 00:02:00 Setting Up The System Add Bank Accounts To The System 00:14:00 Enter Opening Balances 00:07:00 Opening Trial Balance 00:01:00 Nominal Ledger Amend The Nominal Ledger 00:06:00 Chart Of Accounts Report 00:01:00 Customers & Suppliers Enter customers 00:07:00 Reporting Customer And Supplier Information 00:02:00 Sales Ledger Enter Invoices 00:07:00 Invoicing tips - adding logo, repeat billing 00:09:00 Entering Invoices 6574 to 6610 00:16:00 Post Credit Notes 00:03:00 Report Showing Customer Activity 00:08:00 Aged Debtors 00:02:00 Suppliers Post supplier invoices 00:09:00 Post supplier invoices 00:09:00 Enter More Supplier Invoices No 4308 Onwards 00:06:00 Credit Notes Suppliers 00:02:00 Supplier Activity Report 00:04:00 Aged Creditors Info 00:01:00 Reciepts from Customers 00:10:00 Apply Customer Credit Notes 00:05:00 Purchases Ledger Post Supplier Cheques 00:08:00 Apply Supplier Credit Notes 00:03:00 Print List Of Bank Receipts And Payments 00:01:00 Sundry Payments Post Sundry Payments 00:07:00 Make a credit card payment 00:08:00 Petty Cash Add Petty Cash Transactions - Week 1 00:16:00 Add Petty Cash Transactions - Week 2 00:12:00 Add Petty Cash Transactions - Week 3 00:07:00 Add Petty Cash Transactions - Week 4 00:09:00 Imprest System on Petty Cash 00:04:00 Print a Copy of Petty Cash Receipts and Payments 00:01:00 Bad Debt Writing Off A Bad Debt - Print Customer Statement 00:02:00 Write Off A Bad Debt 00:09:00 Credit Card Reconcile The Credit Card Statement 00:09:00 Bank Reconciliation Bank Statement As A CSV File 00:27:00 Bank Statement Closing Balances 00:11:00 Reconcile The Petty Cash 00:05:00 Payroll / Wages Wages And Salaries 00:09:00 Post the Wages Journal 00:07:00 Report Wages Journal 00:02:00 Payday 00:11:00 Pay The Two Staff 00:05:00 VAT - Value Added Tax Depreciation 00:04:00 VAT Return 00:03:00 Reports Month End Reports PnL, BS, TB 00:05:00 Payroll Unit Using Payroll 00:12:00 Setting Up Employees 00:10:00 Running Payroll - An Example 00:14:00 Conclude Recap And Next Steps 00:06:00 What happens next 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The Executive Mini MBA will teach you all those things you learn from an MBA course that too in a shorter period. From learning theories to implying it in practical life, the course plan carries all the important aspects. This beneficial program will help you to gain in-depth knowledge about Economics and business. The administrative and managerial aspects of the business will become clearer to you. The course will also familiarise yourself with a wide variety of topics such as strategy planning, marketing strategy, resource management, etc. Most importantly, the course will play a significant role to develop the required leadership skill to lead a business organisation. By completing this course, you will become efficient enough for securing a high position in a business organisation.  Who is this Course for? This Executive Mini MBA course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Certification After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate by paying a little processing fee of £2. There is an additional fee to obtain a hardcopy certificate which is £9. Course Curriculum Module 1:- Business Planning and Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Module 2: -Business Administration and Branding Introduction 00:15:00 Make Yourself Well Recognised Before Your Customers 00:30:00 Wow Your Customers 00:30:00 Develop a Personal Style 00:30:00 Use Creative Imageries to Catch the Attention 00:30:00 Be a Traditionalist, Not a Fad Chaser 00:15:00 Bringing Out the Purple Cow in Your Business 00:30:00 Conclusion 00:15:00 Module 3: - Business Succession Planning Getting Started 00:30:00 Succession Planning Vs. Replacement Planning 01:00:00 Preparing for the Planning Process 01:00:00 Initiating Process 00:00:00 The SWOT Analysis 01:00:00 Developing the Succession Plan 01:00:00 Executing the Plan 00:30:00 Gaining Support 00:30:00 Managing the Change 01:00:00 Overcoming Roadblocks 01:00:00 Reaching the End 01:00:00 Wrapping Up 00:15:00 Module 4: -Business Development Budgeting Businesses Budgeting Basics 00:15:00 Steps To Better Business Budgeting 00:15:00 How And What To Consider When Preparing A Business Plan And Budget 01:00:00 The Ins And Outs Of Corporate Budgeting 00:15:00 Including Social Business Budgets In The Plan 00:15:00 Impacts Of Debts On Business Budgets 00:15:00 Managing Business Budgets And Finances Together 01:00:00 Module 5: -Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Module 6:- Business Management Skills Business Plan Basics 00:30:00 The Executive Summary 01:00:00 The Mission Statement 00:30:00 Exploring Financial Needs 00:30:00 Evaluating Competition 01:00:00 The Troubles You Can Run Into Without The Proper Business Plan 00:30:00 Wrapping Up 00:15:00 Module 7: Project Management Introduction 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Managing A Budget 00:30:00 Taking Action - Execution of the Plan 01:00:00 Rules to Manage The Projects 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:30:00 Keeping It Moving Forward 01:00:00 Problems and Solutions in Project Management 01:00:00 Module 8: HR and Leadership Management Leader and HR Management 00:30:00 Commitment and HR Management 01:00:00 Team Management 00:30:00 Build A Mastermind Group 02:00:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Module 9: Business Systemization Introduction 00:30:00 The Idea of Systemizing Your Business 01:00:00 Why You Should Systemize Your Business 01:00:00 A Lesson Learned From The Book 'The E-Myth' 01:00:00 So, How Do I Create This Wonderful Business System? 01:00:00 Outsourcing As a Way of Systemizing Your Business 00:30:00 How to Keep It Growing: The Systemized Business 01:00:00 Some General Ideas To Consider As You Systemize Your Business 00:30:00 Conclusion 00:15:00 Module 10: - Business Ethics Fundamentals Getting Started To Business Ethics 00:15:00 What is Ethics? 01:00:00 Implementing Ethics in the Workplace 00:30:00 Employer/Employee Rights 01:00:00 Business & Social Responsibilities 01:00:00 Ethical Decisions 01:00:00 Whistle Blowing 00:30:00 Managerial Ethics 00:30:00 Unethical Behavior 00:30:00 Ethics in Business (I) 01:00:00 Ethics in Business (II) 00:30:00 Wrapping Up 00:15:00 Module 11: Sales Analysis and Sales What Is A Sales Funnel? 00:30:00 What is Internet Commerce 00:30:00 What Can I Sell 00:30:00 Clickbank 00:30:00 Drop Shipping 00:30:00 Affiliate Marketing 00:30:00 The Link Between Products, Key Words and Prospects 00:15:00 The Front-end and Back-end of Sales Funnels 00:30:00 Sales Funnel Success 00:30:00 Sales Funnel Planning 00:30:00 Putting Your Theory to Practice 00:30:00 Content Marketing 00:30:00 Article Marketing 01:00:00 Google's Adwords Program 00:30:00 Marketing Offline 00:30:00 Blogs 00:30:00 Social Media 00:30:00 Auto Responders 00:30:00 The Joint Venture 00:30:00 Measuring Success 00:30:00 Top Sales Funnel Products 00:30:00 Mock Exam Mock Exam- Executive Mini MBA 00:30:00 Final Exam Final Exam - Executive Mini MBA 00:20:00 Recommended Readings Recommended Readings - Executive Mini MBA 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview This Power Electronics for Electrical Engineering course will unlock your full potential and will show you how to excel in a career in Power Electronics for Electrical Engineering. So upskill now and reach your full potential. Everything you need to get started in Power Electronics for Electrical Engineering is available in this course. Learning and progressing are the hallmarks of personal development. This Power Electronics for Electrical Engineering will quickly teach you the must-have skills needed to start in the relevant industry. In This Power Electronics for Electrical Engineering Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Power Electronics for Electrical Engineering skills to help you advance your career. Acquire a comprehensive understanding of various Power Electronics for Electrical Engineering topics and tips from industry experts. Learn in-demand Power Electronics for Electrical Engineering skills that are in high demand among UK employers, which will help you to kickstart your career. This Power Electronics for Electrical Engineering course covers everything you must know to stand against the tough competition in the Power Electronics for Electrical Engineering field.  The future is truly yours to seize with this Power Electronics for Electrical Engineering. Enrol today and complete the course to achieve a Power Electronics for Electrical Engineering certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Power Electronics for Electrical Engineering course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Power Electronics for Electrical Engineering course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Power Electronics for Electrical Engineering course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Power Electronics for Electrical Engineering is suitable for anyone aspiring to start a career in Power Electronics for Electrical Engineering; even if you are new to this and have no prior knowledge on Power Electronics for Electrical Engineering, this course is going to be very easy for you to understand.  And if you are already working in the Power Electronics for Electrical Engineering field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Power Electronics for Electrical Engineering course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Power Electronics for Electrical Engineering course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Power Electronics for Electrical Engineering course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Power Electronics for Electrical Engineering course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Unit 1- Introduction to Power Electronics Components Module 1- Introduction to Power Electronics 00:13:00 Module 2- Uncontrolled Switches 00:17:00 Module 3- What is the Benefit of Diode 00:06:00 Module 4- Semi-Controlled Switches Part 1 00:09:00 Module 5- Semi-Controlled Switches Part 2 00:14:00 Module 6- Semi-Controlled Switches Part 3 00:05:00 Module 7- What is the Benefit of Thyristor 00:05:00 Module 8- Fully Controlled Switches Part 1 00:17:00 Module 9- Fully Controlled Switches Part 2 00:10:00 Module 10- Fully Controlled Switches Part 3 00:12:00 Unit 2- Fundamentals of Rectifier Circuits Module 1- Overview on Rectifiers 00:02:00 Module 2- Rectifier Definition 00:01:00 Module 3- Half Wave Uncontrolled Rectifier with R Load 00:21:00 Module 4- Example on Half Wave Uncontrolled Rectifier with R Load Part 1 00:06:00 Module 5- Example on Half Wave Uncontrolled Rectifier with R Load Part 2 00:07:00 Module 6- Half Wave Uncontrolled Rectifier with RL Load 00:10:00 Module 7- Derivation of the Discontinuous Current in R-L Load 00:08:00 Module 8- Freewheeling Diode (Commutation Diode) 00:03:00 Module 9- Half Wave R-L Load with FWD 00:09:00 Module 10- Difference Between Continuous and Discontinuous Mode in RL Load 00:07:00 Module 11- Half Wave RL Load with FWD Continuous Mode 00:06:00 Module 12- Example on Half Wave Rectifier with FWD 00:07:00 Module 13- Bridge Full Wave Uncontrolled Rectifier Part 1 00:07:00 Module 14- Bridge Full Wave Uncontrolled Rectifier Part 2 00:05:00 Module 15- Quick Revision on Bridge Full Wave Uncontrolled Rectifier 00:06:00 Module 16- Firing Angle 00:02:00 Module 17- Half Wave Controlled Rectifier R Load 00:05:00 Module 18- Half Wave Controlled Rectifier R-L Load 00:04:00 Module 19- Half Controlled R-L Load with FWD 00:06:00 Module 20- Example 1 00:07:00 Module 21- Example 2 00:08:00 Module 22- Example 3 00:13:00 Module 23- Example 4 00:09:00 Module 24- Example 5 00:05:00 Module 25- Fully Controlled Bridge Rectifier Part 1 00:06:00 Module 26- Fully Controlled Bridge Rectifier Part 2 00:06:00 Module 27- Quick Revision on Bridge Full Wave Controlled Rectifier 00:02:00 Module 28- Example 6 00:08:00 Module 29- Half Controlled Bridge Rectifier 00:08:00 Module 30- Half Controlled Bridge Rectifier with FWD 00:05:00 Module 31- Example 7 00:06:00 Module 32- Example 8 00:07:00 Module 33- Performance Parameters 00:04:00 Module 34- Power Factor 00:04:00 Unit 3- Fundamentals of AC Choppers Module 1- Introduction to AC Choppers 00:02:00 Module 2- Definition of AC Choppers 00:05:00 Module 3- Switching Techniques in AC Choppers 00:06:00 Module 4- Applications on AC Choppers 00:03:00 Module 5- Types of AC Choppers 00:02:00 Module 6- AC Chopper with R Load 00:14:00 Module 7- Example 1 on AC Chopper with R Load 00:06:00 Module 8- Example 2 on AC Chopper with R Load 00:04:00 Module 9- AC Chopper with L Load Part 1 00:13:00 Module 10- AC Chopper with L Load Part 2 00:06:00 Module 11- Example on AC Chopper with L Load 00:08:00 Module 12- AC Chopper with RL Series Load 00:20:00 Module 13- Example on AC Chopper with RL Series Load 00:07:00 Module 14- AC Chopper with RL Parallel Load 00:25:00 Module 15- Example on AC Chopper with RL Parallel Load 00:06:00 Module 16- AC Chopper with Pure Capacitive Load 00:14:00 Module 17- Example on AC Chopper with Pure Capacitive Load 00:04:00 Module 18- AC Chopper Loaded by Heavy Rectifier 00:06:00 Module 19- AC Chopper Loaded by an AC Motor with Sinusoidal Back Emf 00:12:00 Module 20- Example on AC Chopper Loaded by an AC Motor with Sinusoidal Back Emf 00:08:00 Module 21- Integral Cycle Control 00:11:00 Module 22- Example on Integral Cycle Control 00:04:00 Unit 4- Fundamentals of DC Choppers Module 1- Introduction to DC Choppers 00:02:00 Module 2- Definition and Application of DC Choppers 00:05:00 Module 3- Step down DC Chopper with R Load 00:12:00 Module 4- Example on Step Dwon DC Chopper with R Load 00:08:00 Module 5- Generation of Duty Cycle 00:09:00 Module 6- Switching Techniques 00:03:00 Module 7- Step Down DC Chopper with RLE Load Part 1 00:19:00 Module 8- Step Down DC Chopper with RLE Load Part 2 00:15:00 Module 9- Example 1 on Step Down DC Chopper with RLE Load 00:13:00 Module 10- Example 2 on Step Down DC Chopper with RLE Load 00:02:00 Module 11- Step Up DC Chopper with R or RL Load 00:09:00 Module 12- Step Up DC Chopper with RE Load 00:15:00 Module 13- Example on Step Up DC Chopper with RE Load 00:20:00 Module 14- Buck Regulator Part 1 00:16:00 Module 15- Buck Regulator Part 2 00:17:00 Module 16- Example on Buck Regulator 00:03:00 Module 17- Boost Regulator 00:23:00 Module 18- Example on Boost Regulator 00:06:00 Module 19- Buck Boost Converter 00:17:00 Module 20- Example on Buck-Boost Converter 00:05:00 Unit 5- Fundamentals of Inverters Module 1- Introduction to Inverters 00:02:00 Module 2- Definition of Inverters 00:04:00 Module 3- Importance and Applications of Inverters 00:08:00 Module 4- Single Phase Half Bridge R-Load 00:15:00 Module 5- Single Phase Half Bridge RL- Load 00:08:00 Module 6- Performance Parameters of an Inverter 00:05:00 Module 7- Example on Single Phase Half Bridge 00:10:00 Module 8- Single Phase Bridge Inverter R- Load 00:06:00 Module 9- Single Phase Bridge Inverter RL- Load 00:07:00 Module 10- Example on Single Phase Bridge Inverter 00:06:00 Module 11- Three Phase Inverters and Obtaining the Line Voltages 00:15:00 Module 12- Threee Phase Inverters and Obtaining The Phase Voltages 00:17:00 Module 13- Example on Three Phase Inverters 00:16:00 Module 14- Single Pulse Width Modulation 00:13:00 Module 15- Multiple Pulse Width Modulation 00:13:00 Module 16- Example on Multiple Pulse Width Modulation 00:04:00 Module 17- Sinusoidal Pulse Width Modulation 00:16:00 Module 18- Industrial Inverter 00:03:00

🌟 Unlock Your Potential with the Care Certificate Standards (1 to 15) Course! 🌟 Are you passionate about making a difference in people's lives? Do you aspire to a career where empathy, compassion, and skillful care are at the forefront? Look no further! Our comprehensive Care Certificate Standards (1 to 15) course is designed to equip you with the essential knowledge and skills needed to excel in the care sector.   📚 What You'll Learn: In this dynamic course, you'll delve into the fundamental principles and practices of care provision, covering a wide range of topics encapsulated within the Care Certificate Standards (1 to 15). From effective communication and safeguarding techniques to infection control and health and safety protocols, each module is meticulously crafted to empower you with the expertise required to deliver high-quality care with confidence and professionalism.   ✨ Benefits of the Course: Professional Growth: Gain a comprehensive understanding of the core principles of care, setting a solid foundation for your career advancement. Enhanced Employability: Stand out in the competitive job market with a recognized certification demonstrating your commitment to excellence in care provision. Increased Confidence: Develop the confidence and competence to tackle diverse challenges within the care environment, ensuring the well-being and safety of those in your care. Personal Fulfillment: Experience the profound satisfaction of making a positive impact on individuals' lives, fostering meaningful connections and nurturing holistic well-being.   👩‍️ Who is this for? Whether you're a seasoned care professional looking to refresh your skills or an aspiring caregiver eager to embark on a fulfilling career path, this course is tailored to meet your needs. It's perfect for: Healthcare assistants Support workers Caregivers Nurses Social care workers Home care providers And anyone passionate about making a difference in the lives of others!   🚀 Career Path: The Care Certificate Standards (1 to 15) course opens doors to a multitude of exciting career opportunities within the care sector. Upon completion, you'll be equipped to pursue roles in various settings, including: Hospitals and clinics Residential care homes Community care services Mental health facilities Rehabilitation centers Hospices And more!   Additionally, this course serves as a stepping stone for further professional development, paving the way for specialized training and advanced certifications in specialized areas of care. 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The Care Certificate is typically aimed at new care workers, including healthcare assistants, support workers, and social care workers, who are beginning their career in the care sector. It is also relevant for individuals transitioning into new care roles or settings where these standards are applicable. Q3. How many standards are included in the Care Certificate? There are a total of 15 standards included in the Care Certificate, each covering a different aspect of care provision. These standards are carefully designed to ensure that care workers have a comprehensive understanding of the key principles and practices necessary for their roles. Q4. How long does it take to complete the Care Certificate? The time taken to complete the Care Certificate can vary depending on individual circumstances, including prior experience and learning pace. However, it is typically expected to be completed within 12 weeks of starting a new care role. Some learners may complete it more quickly, while others may require additional time for consolidation and practice. Q5. Is the Care Certificate mandatory? While the Care Certificate is not a legal requirement, it is strongly recommended by health and social care regulatory bodies such as the Care Quality Commission (CQC) in the UK. Many employers also require new care workers to complete the Care Certificate as part of their induction process. It serves as evidence that individuals have met the fundamental standards necessary for providing safe and effective care. Course Curriculum Standard 1 - Your role and responsibilities Your role and responsibilities 00:00 Standard 2 - Your personal development Your personal development 00:00 Standard 3 - Safeguarding children Safeguarding children 00:00 Standard 4 - Safeguarding adults Safeguarding adults 00:00 Standard 5 - Person-centered care Person-centered care 00:00 Standard 6 - Infection prevention and control Infection prevention and control 00:00 Standard 7 - Health and safety Health and safety 00:00 Standard 8 - Fluids and nutrition Fluids and nutrition 00:00 Standard 9 - Equality and diversity Equality and diversity 00:00 Standard 10 - Duty of care Duty of care 00:00 Standard 11 - Data protection and confidentiality Data protection and confidentiality 00:00 Standard 12 - Communication Communication 00:00 Standard 13 - Basic life support Basic life support 00:00 Standard 14 - Caring for Mental Health Caring for Mental Health 00:00 Standard 15 - Privacy and Dignity Privacy and Dignity 00:00

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CCTV Surveillance, Close Protection, Cyber Security & Lifeguard Training Are you looking for any course like CCTV Operator Training to keep your community safe? We have designed an amazing CCTV Operator Training course for you to train about this instrument and its activities. This CCTV Operator Training will teach you everything to getting into an exciting and rewarding field. From the CCTV Operator Training, you'll learn about the different types of CCTV systems and how to operate them effectively. Also, the CCTV Operator Training teaches how to identify and report suspicious activity. Moreover, the CCTV Operator Training explains the legal and ethical considerations of CCTV operation. overall, the CCTV Operator Training is perfect for learning how to protect your data. Enrol our CCTV Operator Training to learn about monitoring CCTV footage so that you can report any suspicious activity with proper proof. Learning Outcome of CCTV Operator Training After the CCTV Operator Training completion learners will know about: The introduction to CCTV systems. CCTV Operator Training teaches CCTV camera technology. Video signals and transmission are also described in the CCTV Operator Training. CCTV Operator Training elaborates on the CCTV recording techniques and storage system. Monitoring, control, CCTV system setup and configuration are included in this CCTV Operator Training. CCTV Operator Training involves CCTV system maintenance and troubleshooting methods. Legal and ethical considerations are beautifully described in this CCTV Operator Training. You will learn to handle emergency response and incident handling with the help of this CCTV Operator Training. Main Course: CCTV Operator Training Free Courses are including with this CCTV Operator Training Course Along with The CCTV Operator Training Course, We Offer a free Close Protection Course Along with The CCTV Operator Training Course, We Offer a free Cyber Security Course Along with The CCTV Operator Training Course, We Offer a free Lifeguard Training Course Special Offers of this CCTV Operator Training Course This CCTV Operator Training Course includes a FREE PDF Certificate. Lifetime access to this CCTV Operator Training Course Instant access to this CCTV Operator Training Course Get FREE Tutor Support from Monday to Friday in this CCTV Operator Training Course [ Note: Free Digital certificate as soon as completing the CCTV Operator Training Course] CCTV Surveillance, Close Protection, Cyber Security & Lifeguard Training Embark on an enriching journey with our CCTV Operator Training, designed to equip you with the essential skills for a compelling and gratifying career. Throughout the program, you will delve into diverse aspects, including an in-depth understanding of various CCTV systems and the proficient operation thereof. The curriculum not only imparts knowledge on effective system utilization but also guides you in identifying and reporting suspicious activities. Furthermore, our CCTV Operator Training sheds light on the legal and ethical dimensions of CCTV operation. In essence, this comprehensive training is an ideal resource for mastering the art of safeguarding your data. Who is this course for? CCTV Surveillance, Close Protection, Cyber Security & Lifeguard Training This CCTV Operator Training is suitable for anyone interested in understanding the intricacies of CCTV technology. Requirements CCTV Surveillance, Close Protection, Cyber Security & Lifeguard Training To enrol in this CCTV Operator Training Course, students must fulfil the following requirements. To join in our CCTV Operator Training Course, you must have a strong command of the English language. To successfully complete our CCTV Operator Training Course, you must be vivacious and self driven. To complete our CCTV Operator Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this CCTV Operator Training Course. Career path CCTV Surveillance, Close Protection, Cyber Security & Lifeguard Training After completing the CCTV Operator Training, various job opportunities will be open for you. Such as: Entry-level CCTV Operator Experienced CCTV Operator Senior CCTV Operator CCTV Control Room Manager

Travel Agent & Travel and Tourism with Event Planning and Business Management Do you want to work in one of the most fascinating and successful industries in the world? If yes, you should enrol in ourTravel Agent & Travel and Tourism course to get skills and knowledge about this sector. Airports, airlines, and international aviation are all covered in our Travel Agent & Travel and Tourism. The management of tour operations and the significance of efficient distribution in the travel and tourism sector are part of this Travel Agent & Travel and Tourism course. Also, the Travel Agent & Travel and Tourism includes human resource management. You will learn how to manage the countryside for tourism in the Travel Agent & Travel and Tourism course. Learning Outcome of Travel Agent & Travel and Tourism After completing this Travel Agent & Travel and Tourism course, learners will know about: An overview of travel & tourism. The Travel Agent & Travel and Tourism teaches accommodation, quality, airlines, airports and international aviation. Tour operations management, distribution and costing are the main part of this Travel Agent & Travel and Tourism course. Travel Agent & Travel and Tourism describes HRM, marketing management, strategy and finance for tourism. The law and tourism are clearly elaborated in the Travel Agent & Travel and Tourism course. This Travel Agent & Travel and Tourism course explains how to manage urban tourism and countryside tourism. How to select sites, manage visitors, information collection and communication are broadly discussed in the Travel Agent & Travel and Tourism course. What are technologies used in tourism and how to know about the tourism environment are explained in the Travel Agent & Travel and Tourism. After completing the Travel Agent & Travel and Tourism course, you can handle crises and maintain ethics in tourism management. To become an expert in the field of travel and tourism, enrol in our Travel Agent & Travel and Tourism curriculum. Special Offers of this Travel Agent & Travel and Tourism Course This Travel Agent & Travel and Tourism Course includes a FREE PDF Certificate. Lifetime access to this Travel Agent & Travel and Tourism Course Instant access to this Travel Agent & Travel and Tourism Course Get FREE Tutor Support to this Travel Agent & Travel and Tourism Course Travel Agent & Travel and Tourism with Event Planning and Business Management Our Travel Agent & Travel and Tourism course is perfect for those looking to enter the exciting world of travel. The Travel Agent & Travel and Tourism course covers essential skills such as booking systems, customer service, and destination knowledge. With the Travel Agent & Travel and Tourism course, you'll gain in-depth understanding of the global tourism industry, enabling you to provide expert advice to clients. Whether you aim to work in a travel agency or start your own business, the Travel Agent & Travel and Tourism course prepares you for success in this vibrant field. Who is this course for? Travel Agent & Travel and Tourism with Event Planning and Business Management This Travel Agent & Travel and Tourism is recommended for anybody wishing to begin or advance their career in the travel and tourist industry. Requirements Travel Agent & Travel and Tourism with Event Planning and Business Management To enrol in this Travel Agent & Travel and Tourism Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Travel Agent & Travel and Tourism Course. Be energetic and self-motivated to complete our Travel Agent & Travel and Tourism Course. Basic computer Skill is required to complete our Travel Agent & Travel and Tourism Course. If you want to enrol in our Travel Agent & Travel and Tourism Course, you must be at least 15 years old. Career path Travel Agent & Travel and Tourism with Event Planning and Business Management Candidates who successfully finish our Travel Agent & Travel and Tourism programme can go on to work as information clerks, tour guides, travel agents, and in a variety of other related roles.