2888 Courses in Cardiff delivered On Demand

Level 4 & 5 QLS Endorsed | 20-in-1 Diploma Bundle | 20 Free CPD PDF| Lifetime Access

Level 4 & 5 QLS Endorsed | 20-in-1 Diploma Bundle | 20 Free CPD PDF+ 1 Transcript Certificate| Lifetime Access

Level 5 QLS Course | 150 CPD Points | Advanced Learning Materials | Lifetime Access | Tutor Support

The BCS Practitioner Certificate in Business Analysis Practice, an advanced course honing expertise in business analysis. Master practical techniques, stakeholder engagement, and requirements engineering. About this course £396.00 110 lessons Accredited training Certificate of completion included Course curriculum IntroductionCourse Introduction Session 11.1 Learning Objectives1.2 Understanding the Strategic Context1.3 SWOT Analysis1.4 VMOST Analysis1.5 Resource Audit1.6 Porter's Five Forces1.6 PESTLE Analysis1.7 Balanced Business Scorecard(BSC)1.8 Performance Measurement and VMOST1.9 Critical Success Factors(CSF's), Key Performance Indicators(KPI's) and Targets1.10 Attributes of Good Objectives(SMART)1.11 How does it all work together?1.12 Test Your Knowledge Session 22.1 Learning Objectives2.2 Introduction2.3 What is a Stakeholder?2.4 Stakeholder Engagement and the Strategic Context2.5 Stakeholder Engagement2.6 Stakeholder Analysis2.7 The Stakeholder Wheel2.8 Power Interest Grid2.9 RACI Chart2.10 Understanding Stakeholder Perspectives2.11 Stakeholder and Business Perspectives2.12 The CATWOE Technique2.13 Root Definition2.14 Identifying Conflicts2.15 Test Your Knowledge Session 33.1 Learning Objectives3.2 Background Research3.3 Investigation Techniques3.4 Tools to Represent the Current State3.5 Test Your Knowledge Session 44.1 Learning Objectives4.2 Introduction4.3 What is a Business Activity Model?4.4 The Approach to Business Activity Modelling4.5 The Benefits of a Business Activity Model4.6 Corner Shop Example of a Business Activity Model4.7 Building the Business Activity Model4.8 Common Errors in a Business Activity Model4.9 Producing a Consensus Model4.10 Business Events4.11 Business Rules4.12 Identifying Areas of Concern4.13 Target Operating Model (TOM)4.14 Defining the New Business ModelTest Your Knowledge Session 55.1 Learning Objectives5.2 Introduction5.3 Design Thinking5.4 Divergent Thinking5.5 Gap Analysis5.6 Formulating Options5.7 Areas of FeasibilityTest Your Knowlege

The BCS Practitioner Certificate in Requirements Engineering, an advanced course unlocking the art of effective requirement's management. Gain mastery in elicitation, analysis, documentation, and validation. About this course £396.00 28 lessons Accredited training Certificate of completion included Course curriculum IntroductionIntroduction to Requirements Engineering Module 1Lesson - Define Requirements & Project ScopeTest Your Knowledge Quiz Module 2Lesson - Elicit RequirementsTest Your Knowledge Quiz Module 3Lesson - Record Requirements in DocumentationTest Your Knowledge Quiz Module 4Lesson - Build Models & Prototypes to Represent the RequirementsTest Your Knowledge - Quiz Module 5Lesson - Collaborate & Communicate with Stakeholders to Clarify RequirementsTest Your Knowledge Quiz

The BCS Practitioner Certificate in Modelling Business Processes, an advanced program focusing on business process modelling. Acquire in-depth knowledge of process mapping, analysis, and improvement techniques. About this course £396.00 18 lessons Accredited training Certificate of completion included Course curriculum IntroductionIntroduction Module 1Lesson 1 - The Context for Business Process ModellingTest Your Knowledge Quiz Module 2Lesson - Modelling at Enterprise LevelTest Your Knowledge Quiz Module 3Lesson - Modelling at Event-Response LevelTest Your Knowledge Quiz Module 4Lesson - Modelling at Actor-Task LevelTest Your Knowledge Quiz Module 5Lesson - Improving Business ProcessesTest Your Knowledge Quiz

This online course is a unique introduction to how telemarketing works as a powerful tool that can dramatically increase your sales success and generate revenue. You will have a better understanding of how to sharpen your communication skills, your ability to convince, and techniques to personalize each sale call professionally. This course provides easy to follow instructions for developing your script and pre-call planning to execute your goals. It also provides a clear understanding of how telemarketing can combine expertly to your sales tactics and how to get valuable information from your telesales prospects. You will explore authentic examples to show the methods for improving your phone etiquette and winning phone tag game. In just 2 Hours, 25 Minutes, you will: Know what leads to in-depth discussions and eventual sales Determine what to say and what to ask to create interest in clients/customers Avoid half listening and discover exceptional facts about telephone sales Enhance your active listening skills Learn to provide your full, undivided attention to your telesales prospect Reach a potential telesales prospect and boost sales with call-back strategy Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. This qualification is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telemarketing Training Course Overview 00:05:00 Verbal Communication 00:10:00 To Serve and Delight 00:05:00 Exceptional Things about Telephone Sales 00:05:00 It's More Than Just a Phase 00:15:00 Communication Essentials 00:25:00 Developing Your Script 00:15:00 Pre-Call Planning 00:05:00 Phone Tag and Call Backs 00:05:00 Following Up 00:05:00 Closing the Sale 00:10:00 Mock Exam Mock Exam - Telemarketing Training 00:20:00 Final Exam Final Exam - Telemarketing Training 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

This leadership course explores the application of emotional intelligence at work as a core underpinning skill of leadership. Your emotional intelligence helps you to manage your thinking along with your emotions to make authentic decisions and build quality relationships.