Register on the Employee Hiring and Termination Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Employee Hiring and Termination Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Employee Hiring and Termination Training Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Employee Hiring and Termination Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Recruitment Process Model Introduction to Recruitment Process Model 00:42:00 Module 02: Recruitment Methods Recruitment Method 00:36:00 Module 03: Human Resource Management Human Resource Management 00:43:00 Module 04: Key Skills and Issues in Recruitment Function Key Skills and Issues in Recruitment 00:43:00 Module 05: Virtual Interviewing Virtual Interviewing 00:34:00 Module 06: Employee On-Boarding Employee Onboarding 00:36:00 Module 07: Introduction to Employee Termination Introduction to The Employee Termination 00:50:00 Module 08: The Employee Termination Procedure The Employee Termination Procedure 01:03:00 Module 09: Employee Termination Letter and Guide Employee Termination Letter and Guide 00:37:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Learning how to ride a bicycle is an utterly practical knowledge. However, theoretical knowledge can make you more practical in dealing with a bicycle. This course has been designed keeping eyes on the steering system, toolbox and understanding the bike. Start learning Bicycle Training that will give you enough knowledge and skills to build your dream career. About this course This Bicycle Training helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Bicycle Training is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For:â This Bicycle Training is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Bicycle Training related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Understand Your Bike Module 2: Tools You Should Have in Your Toolbox Module 3: Introduction to The Steering System Module 4: Introduction to The Gears Course Content Bicycle Training Course for Beginners Understand Your Bike 00:07:00 Tools You Should Have in Your Toolbox 00:13:00 Introduction to The Steering System 00:07:00 Introduction to The Gears 00:10:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Do you love dogs? Millions of Britons do too! In fact, the UK boasts the highest dog ownership rate in Europe. But with great companionship comes responsibility. Are you equipped to care for your furry friend's physical and mental well-being, or perhaps even turn that passion into a career? This comprehensive dog training and care mastery bundle has everything you need! This comprehensive course bundle equips you with the knowledge and skills to become a well-rounded dog professional. You'll learn the fundamentals of dog training, including agility, leash training, and behavior modification. Gain valuable insights into dog first aid and pet sitting, ensuring the safety and well-being of your furry clients. Additionally, explore the business aspects of dog training, helping you launch and manage your own successful dog care service. Key Features of the Dog Agility, Dog Walking & Dog First Aid Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Dog Agility, Dog Walking & Dog First Aid bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Dog Training: Dog Agility QLS Course 02: Dog First Aid QLS Course 03: Pet Sitting and Dog Walking Diploma 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Dog Training Business Course 02: Dog Leash Training Course 03: Dog Behaviour and Training Course 04: Dog Training - Train Puppies Course 05: Pet First Aid In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Dog Agility, Dog Walking & Dog First Aid courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of Dog Agility, Dog Walking & Dog First Aid Master agility training techniques for dogs of all breeds and ages. Gain crucial knowledge on administering pet first aid in emergency situations. Develop effective dog walking and pet sitting practices for client satisfaction. Learn to establish and manage a profitable dog training business. Apply proven methods for leash training and positive dog behavior modification. Understand canine development stages and tailor training approaches for Invest in yourself and unlock a world of exciting opportunities in the growing dog training and care industry! Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of Dog Agility Get a free student ID card with Dog Agility Training program (£10 postal charge will be applicable for international delivery) The Dog Agility is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Dog Agility course materials The Dog Agility comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** QLS Course 01: Dog Training: Dog Agility Module 01: Introduction Module 02: Feeding Time - Aggression and Stealing Food Module 03: The Right Way to Greet a Dog Module 04: Separation Anxiety Module 05: Dog Language - What They're Really Saying! Module 06: The Answers To 10 Popular Dog Questions You Are Likely To Be Asked Module 07: The Answers To 10 Common Puppy Training Questions That You'll Likely To Be Asked Module 08: Dog Training Consultations With Clients QLS Course 02: Dog First Aid Module 01: Introduction To Canine First Aid Module 02: First Aid Kits For Canine Module 03: CPR For Your DOG Module 04: Dressing And Bandage Module 05: Different Medical Conditions And Treatment Of Canine Module 06: Preventing A Health And Safety Crisis Module 07: Pregnancy, Birth And Newborn Care QLS Course 03: Pet Sitting and Dog Walking Diploma Module 01: Introduction To Pet Sitting Module 02: Licences And Legislation Module 03: Setting Up Your Own Pet Sitting Business Module 04: Managing Your Pet Sitting Business Module 05: Getting To Know The Dogs & Puppies Module 06: Dog Walking Module 07: Getting To Know The Kittens And Cats Module 08: Learning About Birds Module 09: Specific Information On Rabbits & Guinea-Pigs Module 10: Specific Information On Ornamental Fish Module 11: Specific Information On Reptiles Module 12: Safety And Emergencies =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £168) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £119*3 =357) CPD 450 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Dog lovers who want to enhance their knowledge and skills in dog care and training. Individuals who want to start their own dog training business. Existing dog care professionals who want to expand their knowledge and skills. Anyone who wants to learn essential first aid skills for dogs. Requirements You will not need any prior background or expertise to enrol in this bundle. Career path Our training bundle prepares you for a range of careers, including: Dog trainer: £17,000 - £33,000 per year Dog walker: £12,000 - £28,000 per year Pet sitter: £12,000 - £25,000 per year Dog training business owner: £20,000 - £50,000 per year Animal shelter worker: £14,000 - £25,000 per year Veterinary nurse: £16,000 - £28,000 per year Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Dog Training at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Pet First Aid at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
Are you passionate about the culinary arts and dream of running your own restaurant? Our comprehensive Restaurant Management Training course equips you with essential skills and knowledge to succeed in the dynamic hospitality industry. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Restaurant Management Training course, learners will gain comprehensive skills essential for running a successful restaurant business. They will understand the dynamics of the restaurant industry, from choosing the right location to managing finances and using technology for efficient service. Participants will learn to strategically plan menus and effectively manage drink offerings. The course covers crucial aspects like handling inventory, purchasing, and storage, ensuring smooth operations. Learners will also develop skills in recruiting and training staff, fostering excellent customer relations, and implementing effective marketing strategies. Understanding legal requirements and maintaining a safe, clean environment will be emphasized. By the end of the course, participants will be equipped with the knowledge to manage restaurant layouts efficiently and establish daily routines that promote teamwork and operational excellence. Course Curriculum Module 01: An Overview of the Restaurant Industry Module 02: Choosing Your Restaurant Module 03: Financing Your Business Module 04: Handling Service Using Technology Module 05: Menu Planning Module 06: Drinks Management Module 07: Purchasing, Receiving, Inventory, and Storage Module 08: Finding, Recruiting, and Training Employees Module 09: Customer Relations and Marketing Policy Module 10: Restaurant Layout Management and Legal Requirements Module 11: Running a Safe and Clean Restaurant Module 12: Teamwork and Daily Routine of a Restaurant Learning Outcomes Understand the restaurant industry's key aspects and operational dynamics. Identify essential considerations when choosing a restaurant concept and location. Explore financing options and strategies for restaurant businesses. Utilise technology effectively for enhancing restaurant service management. Plan and design a diverse and appealing restaurant menu. Manage drink selections and beverage inventory efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring restaurant owners and managers. Hospitality students and graduates. Restaurant supervisors seeking advancement. Culinary entrepreneurs. Staff transitioning to management roles. Career path Restaurant Manager Assistant Restaurant Manager Food and Beverage Manager Hospitality Consultant Catering Manager Operations Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Level 4 Internal Quality Assurance Qualification with Risk Management Training Level up your career possibilities with quality assurance expertise and develop the ability to in internal quality assessment. Our unique and intensive Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) qualification will open up a vast window for furnishing your career! This in-demand Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) qualification is awarded by Focus, an established Ofqual-regulated Awarding Organisation, ensuring a solid foundation and assisting you to gain in-depth knowledge of the quality assurance sector. You will be learning from the principles of quality assurance to the fundamentals of the assessment process to risk assessment at a workplace and much more! Upon completing this Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) qualification, you will ensure your professional position, progress further to higher levels of professional qualifications, and be able to ascend your career ladder. Not only that!!! Along with this well-organized Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) qualification, you will get a premium CPD accredited Risk Management course completely FREE!!! Enrol now and stand out brightly in this competitive field! Earn a globally recognised certificate and thrive in your life. Qualification Summary Qualification type: Level 4 Award Qualification title: Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) Accreditation status: Accredited Level: 4 Guided Learning Hours (GLH): 90 Total Qualification Time (TQT): 120 Qualification number (QN): 601/6107/3 ****Qualification Curriculum**** **Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF)** Unit 1: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment Unit 2: Internally Assure The Quality Of Assessment ***Curriculum of The FREE Course*** **Risk Management** Module 01: Introduction to Risk Management Module 02: Risk and Types of Risk Module 03: Benefits of Risk Management Module 04: Enterprise Risk Management Module 05: Risk Management Process Module 06: Risk Analysis and Assessment Module 07: The Risk Evaluation Process Module 08: Managing Financial Risks Module 09: The Fundamentals of Operational Risk Management Module 10: Managing Technology Risks Module 11: Managing Legal & Political Risk Module 12: Environmental Risk Assessment Module 13: Risk Assessment at Workplace Module 14: Market & Social Risk Assessment Module 15: Preparing Risk Management Plan: Step by Step Course Duration Guided Learning Hours These hours are made up of all contact time, guidance or supervision of a learner by a lecturer, supervisor, tutor, trainer or other appropriate providers of education or training. Guided Learning Hours for this qualification is 90. Total Qualification Time This is an estimate of the total length of time it is expected that a learner will typically take to achieve and demonstrate the level of attainment necessary for the award of the qualification i.e. to achieve all learning outcomes. Total Qualification Time is GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. The credit value, where given, for qualification, is determined by TQT, as one credit corresponds to 10 hours of learning. Total Qualification Time for this qualification is 120 hours. Method of Assessment Assessment activities consist of a few short assignments that you have to complete to show evidence of general reading while adding references to your work. All assignments should be submitted via the online portal. Certification Successful candidates will be awarded a Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) from Focus Awards Limited. You will also get a CPD accredited Risk Management certificate from Apex Learning. Progression Level 4 Award in Externally Assuring the Quality of Assessment Processes and Practice Level 4 Diploma in Learning and Development Who is this course for? Our extensive Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) course is suitable for ambitious learners who are already working or considering working in the Quality Assurance sector. The qualification is also suitable for individuals who: Wish to join in an assessor role Beginner this field and wish to acquire in-demand assessing skills wish to gain formal recognition of their skills want to study from home at their own convenience Requirements Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) qualification does not have any specific entry requirements for students. However, you must be at least 19 years old or above to register. Career path Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) You will have the ability to accomplish a lot of things with this certificate. Here are just a few examples: Internal quality assurer Market developer Marketing executive Quality monitoring officer
Level 3 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 145 CPD Points|CPD & CiQ Accredited
Level 4 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 220 CPD Points|CPD & CiQ Accredited
24 Hour Flash Deal **25-in-1 SEO Copywriter & Manager Diploma Mega Bundle** SEO Copywriter & Manager Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the SEO Copywriter & Manager Diploma package online with Studyhub through our online learning platform. The SEO Copywriter & Manager Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This SEO Copywriter & Manager Diploma course provides complete 360-degree training on SEO Copywriter & Manager Diploma. You'll get not one, not two, not three, but twenty-five SEO Copywriter & Manager Diploma courses included in this course. 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It has been designed by our SEO Copywriter & Manager Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The SEO Copywriter & Manager Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This SEO Copywriter & Manager Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This SEO Copywriter & Manager Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into SEO Copywriter & Manager Diploma Elementary modules, allowing our students to grasp each lesson quickly. The SEO Copywriter & Manager Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive SEO Copywriter & Manager Diploma bundle, you really hit the jackpot. Here's what you get: Step by step SEO Copywriter & Manager Diploma lessons One to one assistance from SEO Copywriter & Manager Diploma professionals if you need it Innovative exams to test your knowledge after the SEO Copywriter & Manager Diploma course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five SEO Copywriter & Manager Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your SEO Copywriter & Manager Diploma certificate and transcript on the next working day Easily learn the SEO Copywriter & Manager Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This SEO Copywriter & Manager Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in SEO Copywriter & Manager Diploma Requirements To participate in this SEO Copywriter & Manager Diploma course, all you need is - A smart device A secure internet connection And a keen interest in SEO Copywriter & Manager Diploma Career path You will be able to kickstart your SEO Copywriter & Manager Diploma career because this course includes various courses as a bonus. This SEO Copywriter & Manager Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore SEO Copywriter & Manager Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free
Overview Explore the basics of customer service from ground-level, discover what true customer excellence is all about and take a step closer to the rewarding career you know you're capable of! Providing excellent customer service is essential to the long-term viability of every business. This Customer Service Training Complete Diploma course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level. Discover what it takes to climb the ladder associate degree exceedingly in a very Customer Service setting with this ennobling Course. Improve your career prospects for life. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Training Complete Diploma. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Training Complete Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:58:00 total length •Module One: Who We Are and What We Do: 00:17:00 •Module Two: Establishing Your Attitude: 00:12:00 •Module Three: Identifying and Addressing Customer Needs: 00:12:00 •Module Four: Generating Return Business: 00:14:00 •Module Five: In-Person Customer Service: 00:10:00 •Module Six: Giving Customer Service over the Phone: 00:12:00 •Module Seven: Providing Electronic Customer Service: 00:12:00 •Module Eight: Recovering Difficult Customers: 00:15:00 •Module Nine: Understanding When to Escalate: 00:14:00