193 Courses in Cardiff delivered On Demand

Want to build a career helping non-native speakers master English? The ESOL (English to Speakers of Other Languages) Mini Bundle is the perfect career launchpad. Tailored for tutoring, classroom instruction, and education support services, this bundle covers ESOL, Phonics, English Grammar, English Literature, and Proofreading—five essentials every employer in the language and literacy sector is looking for. When job posts demand versatility, hiring managers love candidates who bring expertise in ESOL, Phonics, English Grammar, English Literature, and Proofreading. This bundle turns that job ad into your checklist. Description Language education is more than just speaking skills—it’s structure, style, and sensitivity. The ESOL (English to Speakers of Other Languages) Mini Bundle proves you’re fluent in more than language. With ESOL and Phonics, you’re ready to guide beginners. With English Grammar and English Literature, you support academic development. Add Proofreading, and you become valuable in content development and editorial roles too. Whether you’re entering adult education, school support, publishing assistance, or tutoring, this mix prepares you for real jobs with real requirements. You’re not just another ESOL hopeful—you’re someone with ESOL, Phonics, English Grammar, English Literature, and Proofreading on your CV. And that makes a difference. Get hired for what you know. Get certified in ESOL, Phonics, English Grammar, English Literature, and Proofreading—and unlock real career opportunities. FAQ Q: What types of jobs will this qualify me for? A: ESOL tutoring, classroom assistant, educational content editor, and support roles where ESOL, Phonics, English Grammar, English Literature, and Proofreading are vital. Q: Is this suitable for tutoring? A: Perfectly. Whether in person or online, ESOL, Phonics, English Grammar, English Literature, and Proofreading are must-haves for any tutor. Q: Why is English Literature included? A: Employers value instructors who understand language in both functional and cultural contexts—English Literature adds depth to your ESOL profile. Q: How does Proofreading support a teaching career? A: Proofreading enhances clarity, professionalism, and accuracy—important whether you’re marking assignments or preparing learning content. Q: Can I freelance with these qualifications? A: Absolutely. Many freelance educators offer services in ESOL, Phonics, English Grammar, English Literature, and Proofreading. Q: Is this bundle better value than individual courses? A: Significantly. This bundle includes ESOL, Phonics, English Grammar, English Literature, and Proofreading at a price that makes financial sense.

Medical Receptionist: Medical Receptionist Course Online Learn all the skills required to work as a Medical Secretary through our Receptionist: Medical Receptionist Course. The medical profession is a challenging field, requiring discretion, patience, sensitivity, and an unwavering eye for detail. This Receptionist: Medical Receptionist Course will teach you all the essential skills you require to act as a link between patient and doctor. This Receptionist: Medical Receptionist Course will provide you a thorough understanding of the roles and responsibilities of a medical secretary. Through this Receptionist: Medical Receptionist Course, you will also learn various medical secretary skills, including an effective — Filing system, Medical transcription, Medical writing, Maintaining medical records, An appointment system, and more. Furthermore, this Receptionist: Medical Receptionist Course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Courses are included in this Medical Receptionist: Medical Receptionist Course Course 01: Medical Receptionist - Course Course 02: Dealing With Difficult People [ Note: Free PDF certificate as soon as completing the Medical Receptionist: Medical Receptionist Course] Medical Receptionist: Medical Receptionist Course Online This Diploma in Medical Secretary & Receptionist course consists of 13 modules. Assessment Method of Receptionist: Medical Receptionist Course After completing Receptionist: Medical Receptionist Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Receptionist: Receptionist Course After completing the Receptionist: Medical Receptionist Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Receptionist: Medical Receptionist Course Online This Receptionist: Receptionist Course is suitable for Health Care Professionals who work and want to work in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Receptionist: Medical Receptionist Course Online To enrol in this Receptionist: Medical Receptionist Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Receptionist: Medical Receptionist Course. Be energetic and self-motivated to complete our Receptionist: Medical Receptionist Course. Basic computer Skill is required to complete our Receptionist: Medical Receptionist Course. If you want to enrol in our Receptionist: Medical Receptionist Course, you must be at least 15 years old. Career path Receptionist: Medical Receptionist Course Online After completing this Receptionist: Medical Receptionist Course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including — Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator

Get involved in a learning adventure, mastering R from foundational basics to advanced techniques. This course is a gateway to the realm of data science. Explore statistical machine learning models and intricacies of deep learning and create interactive Shiny apps. Unleash the power of R and elevate your proficiency in data-driven decision-making.

Soar into a dynamic aviation role with our CPD-accredited Air Cabin Crew Diploma – a flexible, online course designed for those with a passion for air travel and passenger service. This engaging programme delivers in-depth knowledge of cabin crew operations, in-flight procedures, aviation safety, and customer interaction – all from the comfort of your own space. Whether you’re aiming for your first role with an airline or simply exploring the industry, this course gives you the confidence to speak the language of the skies. You’ll explore everything from cabin announcements and security measures to emergency protocols and cultural sensitivity onboard. With structured modules and self-paced learning, it's tailored for individuals who prefer the freedom of online study without compromising on quality. No need for boarding passes or travel — just a reliable internet connection and your ambition. Ideal for career-focused learners, jet-set dreamers, or anyone who’s ever looked at a flight attendant and thought, “That could be me.” Ready for takeoff? Let’s get your training underway. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Cabin Crew profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 01: Introduction to Aircraft Cabin Crew Module 02: Understanding Different Types of Airlines Module 03: Role of Regulatory Bodies and Trade Associations Module 04: Things to Know about a Cabin Crew Life Module 05: Advantages and Disadvantages of a Cabin Crew Career Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Module 07: Cabin Crew Interview Formats Module 08: Training Procedures Module 09: Aviation Abbreviation and Airport Codes Module 10: The Layout of a Commercial Aircraft Module 11: Cabin Familiarisation for a Cabin Crew Module 12: Departments of Airlines and their Interconnection with Cabin Crew Module 13: Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet Module 14: Basic Knowledge of Weather Regarding Aviation Module 15: Duties of a Cabin Crew Module 16: Communication with the Passenger Module 17: Aircraft Galley Module 18: Emergency Evacuation System Module 19: Tackling the Event of a Fire Module 20: Medical First Aid Module 21: Personal Grooming of Cabin Crew Module 22: Cabin Crew Fatigue Management Module 23: Crew Resource Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Air Cabin Crew Diploma - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Air Cabin Crew Diploma - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 15 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Air Cabin Crew Diploma - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Air Cabin Crew Diploma - CPD Accredited training.

Supporting the mental health of children requires sensitivity, knowledge, and a genuine understanding of young minds. This course is designed to equip aspiring Child Mental Health Support Workers with essential insights into recognising emotional and behavioural challenges in children. You will explore key theories, communication techniques, and strategies to support children experiencing a range of mental health difficulties, all delivered through flexible online learning. Whether you aim to work in education, healthcare, or community settings, this course offers a solid foundation to understand the complexities of child mental wellbeing. Through clear, accessible modules, you will delve into topics such as developmental psychology, common childhood disorders, and effective support approaches. Alongside developing a confident understanding of how to respond appropriately, you will also learn about safeguarding principles and the importance of sensitive engagement. Perfect for those looking to make a meaningful difference, this course balances professionalism with approachability, making it a valuable addition to your career toolkit. Key Features of Child Mental Health Support Worker Course Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Child Mental Health Support Worker Curriculum Module 01: Factors That Influence Development Module 02: Cognitive Development Module 03: Social and Emotional Development Module 04: Personality and Intellectual Development in Children Module 05: Attachment and Relationship Building in Childhood Module 06: Keeping Children Healthy & Safe Module 07: Child Abuse Module 08: Risks and Risk Assessment Module 09: Child Nutrition Requirements Module 10: Children with Special Needs Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your Child Mental Health Support Worker course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Child Mental Health Support Worker training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Note: This course doesn't provide professional qualifications. To get professional qualification you can take: RQF Mental Health Awareness NVQ Level 3 Mental Health Level 2 Certificate in Mental Health Awareness (RQF) Level 3 Certificate in Understanding Mental Health (RQF) NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace CMI Level 7 Award in Strategic Approaches to Mental Health and Wellbeing Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Mental Health Support Worker Social Work Assistant Mental Health Nurse Clinical Psychologist Certificates Certificate of completion (Hardcopy) Hard copy certificate - Included Certificate of completion (PDF) Digital certificate - Included

The Suicide Intervention Skills Course offers vital knowledge for anyone looking to make a difference in the lives of individuals struggling with suicidal thoughts. Through this course, you’ll gain a clear understanding of the signs and symptoms that often precede a crisis, as well as effective strategies to approach and intervene in such delicate situations. Designed to provide you with actionable skills, the course ensures you are prepared to respond with sensitivity and support, encouraging those in need to reach out for help. With a focus on mental health awareness and intervention techniques, this course is suitable for a wide range of professionals and individuals who want to be better equipped to provide support. The course content is tailored to help you understand the complexities of suicidal ideation, equipping you with the confidence to act appropriately when the situation arises. You’ll explore the role of empathy, active listening, and safety planning to help manage and reduce the risks of self-harm, ultimately providing a lifeline to those in crisis. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Suicide Intervention Module 2: Understanding Suicide Module 3: Causes of Suicide and Reasons for Living Module 4: Risk Assessment and Safety Planning Module 5: Suicide Intervention Models Module 6: Suicide Intervention Strategies Module 7: Providing Support and Follow-Up Module 8: Community Resources and Integration Module 9: Suicide Prevention and Self-Care Learning Outcomes: Analyze key factors contributing to suicidal tendencies. Perform effective risk assessments and safety planning. Implement diverse suicide intervention models and strategies confidently. Provide empathetic support and follow-up care for individuals at risk. Integrate community resources into comprehensive suicide prevention initiatives. Prioritise personal well-being through effective self-care practices. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Mental health professionals Counsellors and therapists Healthcare workers Social workers Educators Emergency responders Volunteers in community support roles Individuals passionate about mental health advocacy Career path Mental Health Counsellor Crisis Intervention Specialist Community Outreach Coordinator Social Services Worker Education and Training Specialist Suicide Prevention Advocate Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Observation Skills for Carers: Observation Skills for Carers Course Online Do you want to enhance your Observation Skills for Carers? Then our comprehensive Observation Skills for Carers: Observation Skills for Carers Course will help you to improve your ability to keenly observe and interpret the needs and behaviors of individuals under their care. The Observation Skills for Carers: Observation Skills for Carers Course covers techniques for attentive observation and recognizing non-verbal cues. Moreover, the Observation Skills for Carers: Observation Skills for Carers Course will increase your understanding of subtle changes in physical and emotional states. Participants of Observation Skills for Carers will learn to document and communicate observations effectively. Additionally, this Observation Skills for Carers course fostering the improvement of patient care. The Observation Skills for Carers: Observation Skills for Carers Course emphasis on developing empathy, sensitivity, and the capacity to respond promptly to potential issues. Enrol our Observation Skills for Carers: Observation Skills for Carers Course to equip carers with essential skills to ensure the well-being of those they serve in healthcare or caregiving settings. Main Course: Observation Skills for Carers Course Free Courses included with Observation Skills for Carers: Observation Skills for Carers Course Along with Observation Skills for Carers Course Course you will get free Self Esteem & Assertiveness Skill Course Along with Observation Skills for Carers Course Course you will get free Healthcare Assistant Special Offers of this Observation Skills for Carers: Observation Skills for Carers Course: This Observation Skills for Carers: Observation Skills for Carers Course includes a FREE PDF Certificate. Lifetime access to this Observation Skills for Carers: Observation Skills for Carers Course Instant access to this Observation Skills for Carers: Observation Skills for Carers Course 24/7 Support Available to this Observation Skills for Carers: Observation Skills for Carers Course Observation Skills for Carers: Observation Skills for Carers Course Online Observation Skills for Carers: Observation Skills for Carers Course provides essential training for caregivers to keenly observe and interpret patients' needs. The Observation Skills for Carers: Observation Skills for Carers Course focuses on non-verbal cues and effective documentation. Also, the Observation Skills for Carers: Observation Skills for Carers Course enhances empathy and responsiveness. Participants of Observation Skills for Carers gain crucial insights into delivering person-centred care. Moreover, this Observation Skills for Carers: Observation Skills for Carers Course fosters holistic well-being for individuals under supervision in healthcare settings. Who is this course for? Observation Skills for Carers: Observation Skills for Carers Course Online This Observation Skills for Carers: Observation Skills for Carers Course is open to anybody who would like to work in a healthcare environment where regular patient encounters are required. Requirements Observation Skills for Carers: Observation Skills for Carers Course Online To enrol in this Observation Skills for Carers Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Observation Skills for Carers: Observation Skills for Carers Course. Be energetic and self-motivated to complete our Observation Skills for Carers: Observation Skills for Carers Course. Basic computer Skill is required to complete our Observation Skills for Carers Course. If you want to enrol in our Observation Skills for Carers Course, you must be at least 15 years old. Career path Observation Skills for Carers: Observation Skills for Carers Course Online Numerous job paths, such as those as a clinical educator, social worker, healthcare assistant, and many more, may open up for you with our Observation Skills for Carers: Observation Skills for Carers Course!

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Understanding dementia is no longer just the concern of healthcare professionals — it’s a social and professional responsibility across a range of roles. This Dementia Awareness Training Course offers essential insight into what dementia is, how it affects individuals, and how to respond with greater sensitivity and confidence. From recognising early signs to learning how to communicate effectively, this course guides you through the vital knowledge needed to support people living with dementia, whether in a care environment or within the wider community. Designed to raise awareness and break the fog surrounding the condition, the course presents clear, well-paced learning tailored for those working in health, social care, or support settings. You’ll gain a clearer perspective on the emotional and behavioural aspects of dementia, explore approaches to better support, and learn how to respond with dignity and respect. Whether you’re in a professional role or simply want to be better informed, this training strengthens your understanding with every module — and leaves you better prepared to meet the challenges with empathy and confidence. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Key Features CPD Accredited Quality License Endorsed Certificate Available Upon Course Completion Course Curriculum: Module 01: Defining Dementia Module 02: The Brain and How Dementia Affects It Module 03: Types of Dementia Module 04: Stages of Dementia Module 05: Assessing Dementia Module 06: Pharmaceutical Treatment for Dementia Module 07: Psychological Treatment for Dementia Module 08: Raising Awareness and Preventing Dementia Module 09: Caregiving for Dementia Module 10: Dementia Care: Acts and Legislation Exam and Assessment MCQ based test 60% Marks to pass Instant Assessment and Feedback Certification CPD Accredited PDF and Hardcopy Certificate Level 4 QLS Endorsed Hardcopy Certificate for Diploma in Dementia Awareness at QLS Level 4 CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Dementia Awareness course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Dementia Awareness course is open to all, with no formal entry requirements. Career path Upon successful completion of the Dementia Awareness Course, learners will be equipped with many indispensable skills and have the opportunity to grab. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £89 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £89 International: £89 + £10 (postal charge) = £99 CPD Accredited Certification from One Education Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25