Level 5 Diploma | FREE QLS Endorsed Certificate | 11 CPD Courses & PDF Certificates | 150 CPD Points
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever considered a career dedicated to helping others? In the UK alone, social workers play a vital role in supporting vulnerable children, families, and adults. With an aging population and rising social complexities, the demand for skilled social workers is high, with over 98,000 social workers employed across various sectors. Do you have the passion and compassion to make a positive impact? This Social Work Training Bundle equips you with a holistic understanding of social work principles and practices. You'll gain the knowledge and skills to assess needs, develop interventions, and effectively communicate with clients. The bundle also explores youth work and coaching techniques, broadening your professional skillset. Our bundle Course includes 5 of our Popular courses for one discounted price: Course 01: Social Work Studies Course 02: Social Worker Course 03: Youth Work Course 04: Life Coaching Course 05: Public Speaking Enrol today and take the first step towards a rewarding path in social work! Learning Outcomes of Social Work Training Gain a comprehensive understanding of social work principles and ethics. Develop effective communication skills for working with diverse clients. Master intervention strategies for social work practice. Learn how to empower young people and support their development. Build strong life coaching skills to guide individuals towards their goals. Enhance your public speaking abilities to advocate for vulnerable populations. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Social Work Get a free student ID card with Social Work Training program (£10 postal charge will be applicable for international delivery) The Social Work is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Social Work course materials The Social Work comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Social Worker course: Course 01: Social Work Studies Module 01: An Overview Of Social Work Module 02: Social Work Basics Module 03: Theories Of Social Work And Sociology Module 04: Casework Process And Teamwork Module 05: Dimensions Of Social Work / Models Of Intervention Module 06: Practice Contexts And Application Module 07: Working With Adults Module 08: Principles Of Conduct And Role As Social Care Worker Course 03: Youth Work Section 01: Introduction To Youth Work Section 02: Youth Work And Responsibilities Section 03: Youth Work And Social Care Section 04: Youth Work And Mental Health Section 05: Youth Work And Safeguarding Section 06: Youth Work And Internet Safety Section 07: Youth Work And Importance Of Communication Section 08: Youth Work And Legalities Course 04: Life Coaching Module 01: Introduction to Life Coaching Module 02: History of Life Coaching Module 03: Listening as a Coach Module 04: The Language of Coaching Module 05: Coaching as a Developmental Change Process Module 06: Empowering the Client Module 07: Ethics in Coaching Module 08: Becoming an Effective Leader and Coach =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Social Worker course. This course is open to everybody. Aspiring Social Workers Youth Workers Life Coaches Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Social Worker Youth Worker Life Coach Social Care Manager Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.
Overview The process of mortgage processing can be quite complex and confusing. To make it easy for you, we have developed the Mortgage Advising Training. This course will provide you with an overall idea of mortgages and teach you the skills you need to help others with their mortgages. Here, you will learn the fundamentals of mortgage and mortgage advising. The course will help you acquire the strategies to know what the buyers want. In addition, you will receive lessons on mortgage finance, mortgage regulations in the UK and the Mortgage Conduct Of Business. By the end of the course, you will have a solid understanding of the UK mortgage market and be able to offer effective mortgage marketing. Course Preview Learning Outcomes Familiarise yourself with the basics of mortgage purchase Know how to understand the buyer's perspective Grasp the essentials of mortgage finance Acquire the techniques required for effective mortgage advising Enhance your knowledge about mortgage regulation and UK law Learn about the Mortgage Conduct Of Business Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Mortgage Advising Mortgage Finance Who Should Take This Mortgage Advising Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Mortgage Advising Training Certification After completing and passing the Mortgage Advising Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Pathâ This exclusive Mortgage Advising Training will equip you with effective skills and abilities and help you explore career paths such as Mortgage Advisor Financial Advisor Financial Manager Module 01: Introduction To Mortgage And Mortgage Adviser Introduction to Mortgage and Mortgage Adviser 00:30:00 Module 02: Basics Of Mortgage Purchase Basics of Mortgage Purchase 00:35:00 Module 03: Understanding The Buyer's Perspective Understanding the Buyer_s Perspective 00:30:00 Module 04: Mortgage Finances Mortgage Finances 00:20:00 Module 05: Being A Successful Mortgage Advisor Being a Successful Mortgage Advisor 00:30:00 Module 06: Mortgage Regulation And Law: UK UK Mortgage Market and Borrowers 00:30:00 Module 07: The Mortgage Conduct Of Business (MCOB) The Mortgage Conduct of Business (MCOB) 00:30:00 Module 08: The Mortgage Conduct Of Business (MCOB), Part 2 The Mortgage Conduct of Business (MCOB), Part 2 00:30:00 Module 09: UK Mortgage Market And Borrowers Mortgage Regulation and Law UK 00:25:00 Assignment Assignment - Mortgage Advisor 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Course Overview Learn the art of effective time management with our exclusive Online Time Management Training course! The way you use your time will determine the success and failure of your personal and professional life. That's why it is crucial to use your time wisely and effectively. This course was designed with the aim of helping you make the most of your time. The engaging yet easily digestible modules will teach you how to evaluate your current work practice and make a priority list. Then you will grasp the strategies for avoiding procrastination and learn the essentials of setting and achieving major goals. By the end of the course, you will learn to use different strategies for time management. If you want to thrive in your personal and professional life, enrol on the course today and master time management! Course Sneak Peek Learning Outcomes Understand the process of assessing your current work practices to gain efficacy. Learn how to manage your tasks efficiently and set priorities Pick up the strategies to overcome procrastination Develop the skills required for setting your goals Know how to develop a plan that will lead you to your goal Grasp effective time management techniques Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Time Management Scheduling Who Should Take this Online Time Management Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Time Management Training is available to learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Online Time Management Training course will equip you with effective skills and abilities and help you explore career paths such as ManagerTeacherOffice Worker Business person Course Curriculum Module 01: Importance and Benefits of Time Management Importance and Benefits of Time Management 00:05:00 Module 02: Assess Your Current Work Practice Assess Your Current Work Practice 00:07:00 Module 03: Identify the Priorities Identify the Priorities 00:12:00 Module 04: Overcome Procrastination Overcome Procrastination 00:13:00 Module 05: Set Your Goals Set Your Goals 00:08:00 Module 06: Plan The Work and Work The Plan Plan The Work and Work The Plan 00:13:00 Module 07: Effective Time Management Techniques Effective Time Management Techniques 00:09:00 Module 08: The Art of Anticipating The Art of Anticipating 00:08:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00
Overview Get started in setting up your own floristry business and learn the art of flower arranging with this floristry masterclass! In the Floristry & Plant Care Training, you will learn how to create stunning floral displays for special occasions such as weddings and festive holidays. You will also deepen your knowledge of the role of the florist as well as the fundamental elements and principles of floral design. Take your first steps towards a career in the floral industry and learn how to create stunning floral bouquets, displays, and more, with this introductory training course! Why buy this Floristry & Plant Care Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Floristry & Plant Care Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Floristry & Plant Care Training does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Floristry & Plant Care Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Floristry & Plant Care Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Floristry & Plant Care Training Module 01: Introduction to Floristry 00:15:00 Module 02: The Florist 00:30:00 Module 03: Flower Colors & Symbolism 00:30:00 Module 04: Different Flowers and Their Meaning 01:00:00 Module 05: Potted Plant Care 00:30:00 Module 06: Cut Flowers 01:00:00 Module 07: Plant Diseases 01:00:00 Module 08: Common Cultural Disorders 00:30:00 Module 09: Insects and Pests of Roses 00:30:00 Module 10: Garden Care to Prevent Diseases 01:00:00 Module 11: Principles of Floral Arrangement 01:00:00 Module 12: Floral Design 01:00:00 Module 13: Types of Greenery 01:00:00 Module 14: Role of Foliage in Arrangements 00:15:00 Module 15: Popular Styles and Arrangements 01:00:00 Module 16: Making Floral Arrangements 00:30:00 Module 17: Container Preparation 00:30:00 Module 18: Corsage & Boutonniere 00:30:00 Module 19: Wedding Bouquet 00:15:00 Module 20: Funeral Flowers & Meanings 00:15:00 Module 21: Funeral Wreath 00:15:00 Module 22: Surviving in Florist Sector 00:15:00 Mock Exam Mock Exam - Diploma in Floristry and Flower Arrangement Training Courses 00:20:00 Final Exam Final Exam - Diploma in Floristry and Flower Arrangement Training Courses 00:20:00
Course Overview The Teaching Business System for Skillshare, YouTube and Patreon Course is designed to provide online tutors and teaching professionals with the skills and knowledge to set up a teaching business system using Skillshare, YouTube and Patreon. It covers every step, from how to offer your services to setting up student payment. You will also learn how to work efficiently with multiple channels and set goals for your business to run your system in the most productive way. This course is open to anyone and can be studied on a part-time or full-time basis. It includes step-by-step video training and instructor-led guidance, so that those with little or no experience with teaching business systems can easily follow each lesson. This best selling Teaching Business System for Skillshare, YouTube and Patreon Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Teaching Business System for Skillshare, YouTube and Patreon Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Teaching Business System for Skillshare, YouTube and Patreon Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Teaching Business System for Skillshare, YouTube and Patreon Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Teaching Business System for Skillshare, YouTube and Patreon Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Teaching Business System for Skillshare, YouTube and Patreon Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Teaching Business System for Skillshare, YouTube and Patreon Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
STEP Premium Package STEP Pass Course (3 Months + 5 Hours Individual Classes Online) الدورة التدريبية لاجتياز اختبار ستيب (ثلاثة شهور + خمس ساعات حصص فردية أونلاين)
Overview This comprehensive course on Career Development Training: Copywriting Masterclass will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Career Development Training: Copywriting Masterclass comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Career Development Training: Copywriting Masterclass. It is available to all students, of all academic backgrounds. Requirements Our Career Development Training: Copywriting Masterclass is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 33 lectures • 02:04:00 total length •Lesson 01: How to Find Your Niche: 00:04:00 •Lesson 02: How to Find a Niche Market: A Step-By-Step Guide: 00:04:00 •Lesson 03: The Advantages of Having a Niche Market: 00:04:00 •Lesson 04: 5 Ways to Research Your Potential Customers: 00:03:00 •Lesson 05: 5 Simple Steps To Find Your Niche Market: 00:04:00 •Lesson 06: Ways to Narrow Down Your Niche Market: 00:03:00 •Lesson 01: 10 Reasons Why People Who Read A Lot Are More Likely To Be Successful: 00:04:00 •Lesson 02: The Importance of Written Communication Skills: 00:04:00 •Lesson 03: 5 Reasons why Feedback may be the Most Important: 00:04:00 •Lesson 04: What Copywriting Certification Programs Can Teach You: 00:04:00 •Lesson 05: 8 Online Tools That Will Improve Your Writing: 00:03:00 •Lesson 06: Why Should You Network?: 00:04:00 •Lesson 07: Why New Writers Should Enter Writing Competitions: 00:03:00 •Lesson 01: How To Get The Most Out Of Customer Polls And Surveys: 00:04:00 •Lesson 02: How to Identify a Target Demographic: 00:04:00 •Lesson 03: Learn Your Customers Habits: 00:03:00 •Lesson 04: 11 Ways to Provide Great Customer Service: 00:03:00 •Lesson 05: Your Small Business Competitors: Where to Learn About Their Customers: 00:04:00 •Lesson 01: The Easiest Way to Build Your Business Through Referrals: 00:04:00 •Lesson 02: What is a Paid Online Advertising Strategy?: 00:03:00 •Lesson 03: What Is a Portfolio Website and Why You Need It?: 00:04:00 •Lesson 04: Copywriting for Social Media: 7 Tips to Boost Engagement: 00:03:00 •Lesson 05: 5 Rules for Customer-Centric Copywriting Your Support Reps Should Use: 00:03:00 •Lesson 01: Break into the Self-Improvement Market: 00:04:00 •Lesson 02: Fundraising - Selling Your Services to Non-Profit Companies: 00:04:00 •Lesson 03: Health Copywriting- Working to Improve People's Lives: 00:06:00 •Lesson 04: Financial Services: 00:04:00 •Lesson 05: Christian Market - Writing for a Higher Purpose: 00:04:00 •Lesson 01: Choose Your Own Working Hours: 00:05:00 •Lesson 02: The Newbie's Guide to Making the Most of Remote Work: 00:04:00 •Lesson 03: Copywriter Job Satisfaction: Why Copywriting is a Good Career: 00:03:00 •Lesson 04: Why Copywriting Helps your Business and Adds Value to your Marketing Assets: 00:04:00 •Lesson 05: Potential to Earn Higher than Average Income: 00:03:00
Course Overview Learn all the essential skills to become an expert in Dog Training. From this comprehensive Dog Training - Stop Dog Barking course, you will be able to understand the principles of Dog Training. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Dog Training - Stop Dog Barking is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Dog Training - Stop Dog Barking course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Dog Training - Stop Dog Barking course, learn the vital abilities and knowledge you require to succeed in your life. The Proof Is In The Pudding - This Is What People Say Why Getting 2, 8 Week Old Parson Terrier Puppies Changed My Life And My Career! 00:03:00 Don't Take My Word For It - This Is What People Say! 00:01:00 You Could Be Saying This Too! 00:04:00 Here's What You'll Get From This Course This is What You'll Learn By Taking This Course 00:04:00 Front Door Barking How To Give Your Dog The Right Communication And Stop Barking At The Front Door 00:09:00 Here's A Demonstration Of What To Do. 00:07:00 Back Garden/Yard Barking How to Stop Your Dog From Barking in the Back Garden/Yard 00:09:00 Here's How You Do It! 00:02:00 ** Bonus ** Here's The Transcripts For Video Lectures 5 And 7 00:04:00 Barking At Cats When Out Or In The Back Garden/Yard How To Calm Dogs Who Bark And Chase Cats 00:02:00 This Is How To Do It Plus The 'De-Sensitizing Technique' Is Revealed! 00:06:00 Dogs Who Bark At And Are Fearful Of Men (Or Women) How To Integrate A Dog Who Barks At Or Is Fearful Of Men (Or Women) 00:12:00 Do You Need Help With Other Unwanted Behaviors? This Will Help. Is Your Dog The Boss In These Other Areas? It All Counts! 01:28:00 **Bonus Video** Student Question Answered 00:13:00 **Bonus Video** How To Work With Dogs Who Bark In The Car 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Customer service is the key to business success. Excellent customer service builds brand loyalty, enhances the customer's journey and meets their collective needs to keep them satisfied and coming back. This course is the ultimate beginner's guide, providing you with key skills needed for any customer-facing role. From telephone etiquette to stress management strategies, learn from the experts and fast track your career online. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes Of This Training Learn how to handle complaints professionally and with confidence Develop the essential communication skills to deal with all types of customers Know how to provide excellent customer service over the phone Understand the steps to successful stress management for the workplace Identify what your customers want and expect from your service Take your career to the next level with an accredited proficiency Progression: After completing this course you can progress towards- Level 1 Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 2 NVQ Certificate in Customer Service (RQF) Level 3 Diploma in Customer Service (RQF) Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Customer Service Course WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ BONUS LECTURE!!! FINAL TIPS!!! BONUS LECTURE!!! FINAL TIPS!!! CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This training applies to anyone who is looking to kickstart their career in a customer-facing role Requirements The Customer Service program does not require any prior knowledge This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path On successful completion of this Training, you will have the essential skills needed to provide excellent customer service face-to-face and over the phone. Certificates CPD Accredited Certificate Digital certificate - £10 Assessment Process Once you have completed all the modules in this course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.