2321 Courses in Cardiff delivered On Demand

Elevate your HR skills with our Millennial Onboarding Course. Learn effective strategies for engaging and mentoring young employees. Boost workplace productivity and talent development. Get started today!

From mastering the basics of cake baking to creating intricate frosting designs, this course covers everything you need to know to become a skilled cake artist. With step-by-step instructions and practical demonstrations, you'll learn professional techniques that will enable you to create stunning cakes for any occasion.

Take your Spanish language skills to the next level with our Intermediate Level Course. Perfect for learners with some basic knowledge, this course helps you enhance your vocabulary, grammar, and conversational abilities. Ideal for students, professionals, and enthusiasts alike.

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn how to prevent and address sexual harassment in the workplace with our comprehensive online course. Gain valuable skills, understand legal responsibilities, and create a safe environment.

Enroll in our Security Officer Training course to become a proficient security professional. Learn essential skills such as risk management, crime prevention, and effective security strategies. Complete the course to earn your certification and advance your career in the security field.

Understanding the complex interplay between what we eat and how we feel is more than just a matter of physical health—it's a vital component of mental well-being. This Healthy Living - Food, Fitness and Nutrition for Mental Health course begins with a foundational look at how the nutrients in our food can affect our mood, energy levels, and overall mental state.  From the essential vitamins and minerals that fuel our brain's functions to the gut-brain axis that reveals our digestive system's role in emotional health, learners will gain valuable insights into the science of nutrition-related mental health. By examining common mood and behavioural disorders, participants will understand the relationship between diet, nutrition, and mental health challenges. This comprehensive approach ensures a well-rounded knowledge base that can be applied in personal and professional settings. Whether you're looking to improve your own well-being or expand your professional expertise, this course offers a rich curriculum designed to empower you with knowledge and practical strategies for a healthier mind. Learning Outcome of Healthy Living - Food, Fitness and Nutrition for Mental Health Learn about the relationship between nutrition and mental health. Gain insight into the impact of diet on mood and behaviour. Understand the concept of the "second brain" and its role in mental well-being. Acquire knowledge of trends in food consumption and their effects on mental health. Explore how stress affects physical health and mental well-being. Understand common disorders of mood and behaviour and their relationship to diet and nutrition. Key Features of the Course A CPD certificate that is recognised worldwide. A great online learning experience. Interesting and unique online materials and activities. Expert guidance and support from the field leaders. Access to the study resources anytime you want. Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday. Get a year-long access to the course. Who is this course for This Healthy Living - Food, Fitness and Nutrition for Mental Health Course is suitable for - Individuals interested in the connection between food, nutrition, and mental health. Health and fitness enthusiasts looking to improve their mental well-being through diet. Healthcare professionals seeking to expand their knowledge of nutrition and mental health. Students studying nutrition, dietetics, or mental health. Requirements No prerequisites; suitable for individuals from any academic background. Accessible course materials from any internet-enabled device. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path Nutritionist Mental Health Dietitian Health and Wellness Coach Public Health Educator Clinical Psychologist Dietetic Technician Wellness Consultant Community Health Worker Course Curriculum Module 01: Introduction to Food & Mood Module 02: The Relationship between Nutrition and Mental Health Module 03: The Second Brain: Trust Your Gut Module 04: Diet and Mental Health in Adults Module 05: Trends in Food Consumption and Mental Health Module 06: Stress Can Make You Fat Module 07: Disorders of Mood and Behaviour

Diploma in Mental Health and Psychiatric Disorders course covers essential topics such as the fundamentals of mental health, common psychiatric disorders, treatment methods, and the provision of mental health support. Ideal for healthcare professionals, psychology graduates, and individuals interested in mental health, this diploma equips you with valuable knowledge and skills to make a positive impact in the field of mental health.

Enrol in our Autism Spectrum Disorder (ASD) course to gain a comprehensive understanding of ASD and learn how to support autistic individuals effectively. Suitable for educators, caregivers, healthcare professionals, and anyone interested in promoting autism awareness and acceptance.

Learn the art of floristry and flower arrangement with our comprehensive training course. Gain practical skills in creating stunning floral designs for weddings, events, and more. Perfect for aspiring florists and entrepreneurs alike.