740 Courses in Cardiff delivered On Demand

Effective communication is one of the most fundamental skills required in any form of the workplace. There are some specific things to do that helps to improve your communication skills and listening comes 1st to be on the list as in customer service the way you talk matters a lot. The well-structured modules help you to develop this essential transferable skill. Comprehend the qualities to be a good listener including how to use body language to show positive listening attitude, build relationships, and more. Through this Active Listening Accredited Diploma, proceed to develop your communication skills, and impress your boss, teammates, and clients. Course Highlights Active Listening Accredited Diploma is an award-winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Active Listening Accredited Diploma into 14 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 4 hours, 15 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Active Listening Accredited Diploma Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Active Listening Accredited Diploma is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Active Listening Accredited Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Active Listening Accredited Diploma Course Overview FREE 00:05:00 What is Active Listening? FREE 00:15:00 Tips for Becoming a Better Listener 00:15:00 Body Language Basics 00:15:00 Understanding Sympathy and Empathy 00:15:00 Creating the Right Mindset 00:15:00 Being Genuine 00:15:00 Making Connections 00:15:00 What Is Said and What Is Heard 00:30:00 Probing Techniques 00:15:00 Paraphrasing Techniques 00:15:00 Building Common Ground 00:15:00 NLP Tips and Tricks 00:15:00 Getting Over Listening Roadblocks 00:15:00 Mock Exam Mock Exam- Active Listening Accredited Diploma 00:20:00 Final Exam Final Exam- Active Listening Accredited Diploma 00:20:00

🚀 Unlock Your Potential with Efficiency Empowerment: Reclaim Your Time and Transform Your Life! 🌟 Are you tired of feeling overwhelmed by the demands of daily life? Do you find yourself wishing for more hours in the day to pursue your passions, spend quality time with loved ones, or simply enjoy a moment of relaxation? It's time to take control and reclaim your most valuable asset-your time!   Introducing the Efficiency Empowerment online course-an immersive journey designed to revolutionize the way you approach your daily tasks, amplify your productivity, and transform your life. Say goodbye to stress, burnout, and unfulfilled goals. Say hello to a life of purpose, balance, and success.   🕒 What You'll Gain: Time Mastery Techniques: Uncover powerful strategies to optimize your daily routine and maximize productivity. Learn how to prioritize tasks effectively, set achievable goals, and eliminate time-wasting habits. Strategic Planning: Develop a personalized roadmap for success. Discover how to set clear objectives, break them down into manageable steps, and create a realistic timeline for accomplishing your dreams. Mindset Shifts: Overcome procrastination and self-doubt by cultivating a positive and empowered mindset. Transform challenges into opportunities and embrace a can-do attitude that propels you towards your aspirations. Technology Hacks: Leverage cutting-edge tools and apps to streamline your workflow, automate repetitive tasks, and supercharge your efficiency. Harness the power of technology to work smarter, not harder. Effective Communication: Master the art of clear and concise communication, both in your personal and professional life. Enhance your relationships, reduce conflicts, and foster a supportive environment. Self-Care Strategies: Prioritize your well-being with proven self-care practices. Learn how to maintain a healthy work-life balance, reduce stress, and nurture your physical and mental health.   🎓 Course Highlights: Interactive Modules: Engage with dynamic video lessons, practical exercises, and real-life case studies that bring the principles of Efficiency Empowerment to life. Community Support: Join a vibrant community of like-minded individuals on a similar journey. Share insights, ask questions, and celebrate victories together. Lifetime Access: Enjoy unlimited access to course materials, updates, and additional resources. Revisit the content whenever you need a boost of inspiration or a refresher. Expert Guidance: Benefit from the expertise of industry leaders and productivity gurus who will share their insights and success stories.   ⏳ Don't let another day slip away without taking charge of your time and transforming your life. Join the Efficiency Empowerment online course today and embark on a journey towards a more purposeful, balanced, and fulfilling life! Course Curriculum Time Management Mastery Beginning Thoughts & Concepts 00:00 Getting To Know Yourself 00:00 Defining Your Goals 00:00 How Environment Effects Your Productivity 00:00 Developing Your Skills 00:00 Easy Tricks To Better Time Management 00:00 The People Around You Matter 00:00 Keys To Personal Time Management 00:00 Secrets To Managing The People Around You 00:00 Conclusion - Final Thoughts _ Ideas - 2 00:00

The Success Principles and Growth Mindset is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Success Principles and Growth Mindset consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Success Principles and Growth Mindset Introduction - Growth Mindset 00:02:00 Awareness & Planning Is Key 00:06:00 Investing In Your Physical Health 00:06:00 Investing In Your Mental Health 00:08:00 Letting Go Of Negativity 00:09:00 Adopting The Attitude Of A Winner 00:09:00 Build People Up - Not Down 00:02:00 Embracing Positivity 00:04:00 Being Yourself 00:03:00 Finding Your Place & Purpose 00:03:00 Dedicating Time To What Matters Most 00:05:00 Final Thoughts & Ideas 00:04:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Are you aware of the importance of studying and how you can teach other people to study? Are you someone who struggles in studying but has a passion for teaching? Then worry no more! This course will help you learn how to study and be able to teach how to study. Description: In this course, you will be able to learn the concept of Psychology of Teaching. It can be helpful to any educator so that he/she'll be able to assess if his/her methods of teaching are helpful to your students. In this course, you will also be taught how to study efficiently and be able to teach other people how to study. In this course, you will be introduced to the methods and nature of the study and its principal factors. You will be able to choose from these methods which will suit you the best. Then you will be able to assess if students who are not studying properly and how you can address this. Likewise, you will be given the provision for a particular purpose which is one factor in studying. Who is the course for? Educators who want to improve their interactive teaching course. People who have an interest in teaching and studying. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Psychology of Teaching course would be beneficial for the following careers: Administrator Educators Guidance Counsellors Instructors Life Coach Mentors Teachers Tutors. Psychology of Teaching WHY YOUNG PEOPLE DO NOT LEARN TO STUDY PROPERLY? 01:00:00 THE NATURE OF STUDY, AND ITS PRINCIPAL FACTORS 02:00:00 PROVISION FOR SPECIFIC PURPOSES, AS ONE FACTOR OF STUDY 01:00:00 THE SUPPLEMENTING OF THOUGHT, AS A SECOND FACTOR OF STUDY 02:00:00 THE ORGANIZATION OF IDEAS, AS A THIRD FACTOR IN STUDY 02:00:00 JUDGING OF THE SOUNDNESS AND GENERAL WORTH OF STATEMENTS, AS A FOURTH FACTOR IN STUDY 02:00:00 MEMORIZING, AS A FIFTH FACTOR IN STUDY 02:00:00 THE USING OF IDEAS, AS A SIXTH FACTOR IN STUDY 02:00:00 PROVISION FOR A TENTATIVE RATHER THAN A FIXED ATTITUDE TOWARD KNOWLEDGE, AS A SEVENTH FACTOR IN STUDY 01:00:00 PROVISION FOR INDIVIDUALITY, AS AN EIGHTH FACTOR IN STUDY 02:00:00 FULL MEANING OF STUDY: RELATION OF STUDY TO CHILDREN AND TO THE SCHOOL 02:00:00 Mock Exam Mock Exam- Psychology of Teaching Course 00:20:00 Final Exam Final Exam- Psychology of Teaching Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you someone who wants to utilise the database and how it can be effectively used for your business? Do you have the plans to make your database but you are struggling since don't have the right skills to start it? Worry no more! This course is designed to help you in this dilemma. Description:  Have you ever heard about the database? Or have you heard about it and want to use it on your own? Then this course will be able to help you in that. There are a lot of people who do not like to deal with database, scripts and all the technical parts, this hinders them to start learning because they already have the mindset that it is difficult. Database creation might be difficult, but with correct attitude and practical database skills, you will surely avoid the difficulties! You have to keep in mind that the end goal should guarantee the creation of the database and to be able to make more whenever you need it. In this course, you will first know how to create your database and database users. You will then master how to import database tables since most new scripts come with a built-in installer, the scripts create all database, but when the time comes that there is no installer provided, then you have to create one manually. Who is the course for? Employees of the business industry and other businessmen who want to learn how to utilise and create their database. People who have an interest in setting up their database and learn to become an expert on it. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Database Basics course will be very beneficial and helpful, especially to the following careers: Businessman Product Creators Programmers Sales Managers Top Executives Website Developer. Database Basics What is a Database 01:00:00 Definition of Terms 01:00:00 Database Users and Languages 01:00:00 Components of a Database System 01:00:00 Basic Set Concepts 01:00:00 Relations as a Database 01:00:00 Relational Database Operators 01:00:00 Database keys 01:00:00 Additional Supporting Material Database Basics 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Database Basics 00:20:00 Final Exam Final Exam- Database Basics 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview This comprehensive course on Release Addiction, Anxiety and Trauma Level-3 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Release Addiction, Anxiety and Trauma Level-3 comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Release Addiction, Anxiety and Trauma Level-3 . It is available to all students, of all academic backgrounds. Requirements Our Release Addiction, Anxiety and Trauma Level-3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 39 lectures • 04:46:00 total length •Introduction: 00:01:00 •Healing: 00:11:00 •The Art of Thriving: 00:04:00 •The Art & Benefits of Reframing: 00:03:00 •Advocate vs. Adversary: 00:09:00 •Dependence & Addiction & the Relationship to Fear, Phobia & Anxiety: 00:11:00 •Rumpelstiltskin, Grace & Enlightenment: 00:03:00 •Negative Core Beliefs: 00:05:00 •Family Beliefs vs. Personal Beliefs: 00:07:00 •Observation, Awareness, Mindfulness and the Ambivalence of Addiction: 00:03:00 •'C' Words for Change - the Power of Just One Letter: 00:06:00 •Attitude = Experience: 00:06:00 •PTSD - Shock vs. Trauma: 00:04:00 •Energy Packets - What are they?: 00:05:00 •Trauma List: 00:05:00 •Inner Dialogue: 00:04:00 •TAT Pose & the Three-Spot Tapping Points: 00:07:00 •Atavisms & Miasms: 00:05:00 •The Issue of the 'Super-Sensitive': 00:02:00 •Releasing Negative Feelings: 00:08:00 •Alcohol & Drug Recovery - other considerations: 00:03:00 •Seasonal Affective Disorder (S.A.D.): 00:03:00 •Pyroluria: 00:05:00 •The Animal Metaphor Exercise: 00:12:00 •Daily Energy Tune-Up: 00:09:00 •Existentialism - the questions: 00:05:00 •Energy Medicine Healing Modalities: 00:03:00 •The Need for Forgiveness: 00:04:00 •Sydney Banks - Reflections on 'The Enlightened Gardener': 00:04:00 •The Tao of Tapas: 00:08:00 •The Power of Now: 00:07:00 •Attachment vs. Authenticity: 00:06:00 •Finding the Palace of Possibilities: 00:07:00 •Addiction & its Paradoxes: 00:30:00 •Addiction, Boundaries & Enabling: 00:57:00 •The use of Medication for Alcohol Use Disorder (AUD): 00:07:00 •Live a Life that Matters: 00:02:00 •Things Have Changed: 00:05:00 •Assignment -Release Addiction, Anxiety and Trauma Level-3: 00:00:00

Are you someone who wants to utilise the database and how it can be effectively used for your business? Do you have the plans to make your database but you are struggling since don't have the right skills to start it? Worry no more! This course is designed to help you in this dilemma. Have you ever heard about the database? Or have you heard about it and want to use it on your own? Then this course will be able to help you in that. There are a lot of people who do not like to deal with database, scripts and all the technical parts, this hinders them to start learning because they already have the mindset that it is difficult. Database creation might be difficult, but with the correct attitude and practical database skills, you will surely avoid the difficulties! You have to keep in mind that the end goal should guarantee the creation of the database and to be able to make more whenever you need it. In this course, you will first know how to create your database and database users. You will then master how to import database tables since most new scripts come with a built-in installer, the scripts create all database, but when the time comes that there is no installer provided, then you have to create one manually. Course Highlights Database for Beginners is an award-winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Database for Beginners into 9 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 8 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Database for Beginners Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment, and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Database for Beginners is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Database for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Database Basics What is a Database FREE 01:00:00 Definition of Terms FREE 01:00:00 Database Users and Languages 01:00:00 Components of a Database System 01:00:00 Basic Set Concepts 01:00:00 Relations as a Database 01:00:00 Relational Database Operators 01:00:00 Database keys 01:00:00 Additional Supporting Material Database_Basics 00:00:00 Mock Exam Mock Exam- Database for Beginners 00:20:00 Final Exam Final Exam- Database for Beginners 00:20:00

🚀 Mindset Mastery: Unleashing Your Full Potential 🚀 Are you ready to transform your life, break through limitations, and unlock the incredible power within you? Welcome to 'Mindset Mastery,' the online course designed to guide you on a journey of self-discovery and personal growth. This transformative experience is your key to unleashing your full potential and achieving the success you've always dreamed of.   🌟 What's Inside: 🔍 Module 1: Introduction & First Concepts Embark on your mindset journey with a solid foundation. Explore the core principles that lay the groundwork for a powerful mindset. Understand the science behind mindset and discover how it shapes your reality. 📈 Module 2: Investing In Yourself Learn the art of self-investment. Discover practical strategies to nurture your mind, body, and spirit. Uncover the secrets of successful individuals who understand the importance of investing in themselves to achieve extraordinary results. 🚀 Module 3: Attitudes For Success Dive deep into the attitudes that set successful people apart. Develop a winning mindset that attracts opportunities, fosters resilience, and propels you towards your goals. Transform challenges into stepping stones on your path to success. 🌱 Module 4: Personal Growth Strategies Explore proven techniques for continuous personal growth. From goal-setting to habit formation, this module equips you with the tools to evolve into the best version of yourself. Break free from limiting beliefs and embrace a growth-oriented mindset. 💡 Module 5: Final Thoughts & Ideas Wrap up your journey with powerful insights and practical takeaways. Consolidate your learnings and create a roadmap for sustained success. Gain clarity on your purpose and set the stage for a future filled with abundance and fulfillment.   🎓 Why Choose Mindset Mastery? 🌐 Accessible Anytime, Anywhere Learn at your own pace, from the comfort of your home. Our online platform allows you to access the course materials whenever and wherever it suits you. 🤝 Community Support Join a vibrant community of like-minded individuals on a similar journey. Exchange ideas, share successes, and gain inspiration from a network committed to growth. 🔒 Money-Back Guarantee We are confident in the transformative power of Mindset Mastery. If, after completing the course, you don't feel the positive impact, we offer a no-questions-asked money-back guarantee.   Don't let a limited mindset hold you back. Enroll in Mindset Mastery today and unleash the full potential within you. Your journey to a more fulfilling and successful life starts now! Course Curriculum Introduction & First Concepts Introduction - Growth Mindset 00:00 Awareness & Planning Is Key 00:00 Investing In Yourself Investing In Your Physical Health 00:00 Investing In Your Mental Health 00:00 Attitudes For Success Letting Go Of Negativity 00:00 Adopting The Attitude Of A Winner 00:00 Build People Up - Not Down 00:00 Embracing Positivity 00:00 Personal Growth Strategies Being Yourself 00:00 Finding Your Place & Purpose 00:00 Dedicating Time To What Matters Most 00:00 Final Thoughts & Ideas Final Thoughts & Ideas 00:00

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

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