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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that! Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support. Learning Outcome of Service Helpdesk & Technical Support: Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues. Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers. Active listening: Learn how to listen actively and respond appropriately to customer needs. Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues. Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment. Customer relationship management: Learn how to build and maintain strong customer relationships over time. Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications. This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses: Course 01: Service Helpdesk & Technical Support Course Course 02: IT Support Technician Training Course 03: Email Writing Training Course 04: Workplace Safety Course 05: Dealing With Difficult People Training Course Course 06: Document Control Course 07: GDPR Course 08: Level 2 Microsoft Office Essentials Course 09: Minute Taking Essentials Level 2 Course 10: Workplace Confidentiality Course 11: Customer Relationship Management Service Helpdesk & Technical Support Skills Curriculum of Service Helpdesk & Technical Support Skills Bundle Course 01: Service Helpdesk & Technical Support Course Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash How will I get my Certificate? After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Service Helpdesk & Technical Support Skills Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle. Requirements Service Helpdesk & Technical Support Skills Our Service Helpdesk & Technical Support Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Service Helpdesk & Technical Support Skills Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Are you passionate about education and eager to help young learners achieve their full potential? Look no further than our Primary Teaching Assistant course bundle! With 11 courses covering topics ranging from early years education to teaching phonics to child psychology, this bundle provides a comprehensive overview of what it takes to be an effective teaching assistant. The first course in this bundle is QLS-endorsed, meaning that upon completion, you will receive a QLS hardcopy certificate for free. This certificate is a valuable asset to showcase on your CV, as it demonstrates your commitment to high-quality education and your willingness to go above and beyond in your role as a teaching assistant. The remaining 10 courses in this bundle are CPD-QS accredited and provide valuable insights into how to support primary school learners in a variety of subjects. Learn how to develop remote teaching strategies, plan engaging lessons, and understand the complexities of child psychology. With the job demand for teaching assistants on the rise, this bundle provides you with the skills and knowledge you need to succeed in this rewarding profession. Enrol now and take the first step towards making a meaningful difference in the lives of young learners! This Primary Teaching Assistant Bundle Package includes: Course 01: Diploma in Primary Teaching Assistant at QLS Level 4 10 Premium Additional CPD QS Accredited Courses - Course 01: Early Years Foundation Stage (EYFS) Course 02: Education and Pedagogy Course 03: Teaching Phonics Course 04: SEN Teaching Course 05: Maths Teacher Masterclass Course 06: Remote Teaching Strategies Course 07: KS1 and KS2 Teaching Assistant Course 08: Lesson Planning for Teaching Course 09: Child Psychology Course 10: Learning Disability Awareness Why Prefer This Primary Teaching Assistant Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Primary Teaching Assistant bundle courses, you will be able to learn: Understand the principles of the Early Years Foundation Stage (EYFS) and how to support young learners' development Develop effective remote teaching strategies Teach phonics and reading skills to primary school learners Plan and deliver engaging lessons in mathematics Understand the complexities of child psychology and how to support learners with learning disabilities Gain awareness of learning disabilities and how to best support learners with disabilities Understand the importance of effective lesson planning and develop skills in lesson planning for teaching ***Curriculum breakdown of Primary Teaching Assistant*** Module 01: Teaching Assistant Overview Module 02: Professional Developments for a TA Module 03: Working with the School and its Policies Module 04: Discussion on Curriculum, Assessment and Monitoring Module 05: Providing the Best Learning Environment Module 06: Learn to Implement ICT, Literacy and Numeracy Development Process as a TA Module 07: Child Development and the SEN Support Module 08: Understanding Behaviour & Relationships as a TA Module 09: Experienced TAs Maintain Strong Communications with The Students Module 10: Career Prospects for TA in the UK How is the Primary Teaching Assistant Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? If you are a current or aspiring teaching assistant in the primary education sector, this bundle is perfect for you. Whether you are looking to develop your skills in a particular subject area or gain a comprehensive understanding of what it takes to be an effective teaching assistant, these courses will provide you with the knowledge and skills you need to succeed. Career path Primary Teaching Assistant: £14,000-£22,000 per year Early Years Educator: £12,000-£20,000 per year Learning Support Assistant: £13,000-£18,000 per year Education Support Worker: £16,000-£22,000 per year Classroom Assistant: £15,000-£20,000 per year Childcare Practitioner: £12,000-£20,000 per year Special Educational Needs (SEN) Teaching Assistant: £15,000-£25,000 per year Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Primary Teaching Assistant at QLS Level 4 Hard copy certificate - Included

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Description Canon Law Diploma Embarking on a journey through the Canon Law Diploma course reveals an immersive online learning experience that meticulously addresses the myriad aspects of ecclesiastical law. This online programme, constructed with care and scholarly insight, provides participants with a comprehensive understanding of the rules and regulations that guide the internal governance of the Christian community. From the inception of the course, participants explore a well-structured introduction to Canon Law, establishing a robust foundational knowledge that becomes a cornerstone for more advanced study. The course deftly explores the intricacies of ecclesiastical regulations, ensuring that the richness and complexity of the subject matter are unravelled with clarity and expertise. Moving forward, the course intricately discusses the sources and codification of Canon Law, imparting insights into its historical evolution and codification processes. As students navigate through the material, they will gain a profound understanding of how laws and regulations have been historically articulated and adapted to meet the needs and challenges of the Church. In subsequent portions, the exploration of ecclesiastical offices and ministries, along with sacraments and liturgy, provide an in-depth view into the organisational structures and sacred rituals of the Church. The Canon Law Diploma not only illuminates the structural and spiritual aspects of ecclesiastical governance but also ensures that learners gain a holistic view of its multi-faceted nature. One of the pivotal aspects that the course delineates is the exploration of legal procedures and penalties within ecclesiastical structures. This provides a nuanced view into how justice is served within the Church, ensuring that governance is not only effective but also adheres to a moral and ethical code that is congruent with its teachings. Further, the course addresses the critical subject of property and finance within the Church. Participants get an opportunity to delve into the specifics of how ecclesiastical properties are managed, utilized, and financed, ensuring that the material aspects of Church governance are not neglected in their study. A salient feature of this curriculum is its exploration of education and Canon Law. The interplay between ecclesiastical governance and educational frameworks is examined with meticulous care, thus illuminating the ways in which the Church interacts with and guides educational paradigms. As participants traverse through the course, the exploration of ecumenism and interfaith relations brings to light the Church's relationship with different faiths and denominations. The Canon Law Diploma provides learners with a keen understanding of how dialogues and relationships are formed and maintained with various faith communities, thereby ensuring peaceful coexistence and mutual respect among varied religious entities. Navigating through personal and moral issues in Canon Law, the course further enriches the participant's understanding of how the Church addresses, navigates, and provides guidance on numerous personal and societal moral dilemmas. It crafts a pathway for learners to comprehend how Canon Law effectively interfaces with myriad moral and ethical questions that arise within and outside the ecclesiastical community. Finally, a forward-looking exploration into the future of Canon Law offers participants not only a historical and contemporary view but also a prospective insight into possible evolutionary paths of ecclesiastical law. This ensures that learners are not only rooted in the present but are also able to engage thoughtfully with future developments and challenges that may arise in the realm of Canon Law. In conclusion, the Canon Law Diploma is a meticulously crafted online course that provides an immersive and comprehensive journey through ecclesiastical law, ensuring that participants emerge with a robust, multifaceted understanding of the subject. This diploma, while deeply rooted in the traditional and contemporary aspects of Canon Law, also equips learners with the ability to thoughtfully engage with the future developments of ecclesiastical governance. It is a course that not only educates but also invites reflection and engagement with one of the most profound aspects of Christian governance and spirituality. What you will learn 1:Introduction to Canon Law 2:Sources and Codification of Canon Law 3:Ecclesiastical Offices and Ministries 4:Sacraments and Liturgy 5:Legal Procedures and Penalties 6:Property and Finance within the Church 7:Education and Canon Law 8:Ecumenism and Interfaith Relations 9:Personal and Moral Issues in Canon Law 10:The Future of Canon Law Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Botany Diploma Embarking on a journey through the lush and vibrant realm of plants presents a gateway to understanding the silent yet profoundly interconnected web of life on our planet. The Botany Diploma offers a thorough exploration into this fascinating world, expertly guided online, providing learners with the opportunity to explore, understand, and cherish the verdant life that permeates our earth. Enthusiasts, gardeners, students, and professionals alike find this course not only enlightens their perception but also deeply enhances their connection with the plant kingdom. The Botany Diploma, without geographical constraints, extends its roots to global participants who seek to enhance their knowledge and cultivate their skills in the field of botany, ensuring a comprehensive, adaptable, and approachable learning experience. The initial stages of the Botany Diploma course unfold the secrets of plant life, starting with an enlightening introduction to botany. This leads students through the foundational concepts and historical perspectives, developing an appreciation for the complexity and beauty inherent in the plant world. The course naturally progresses, gently nurturing an understanding of plant anatomy and revealing the intricacies of their structures, such as the stem, leaf, and root systems, which are paramount for their survival and proliferation. As participants journey further, the magic of photosynthesis unveils itself, illuminating the phenomenal process by which plants harness sunlight, conjuring energy and sustaining not only themselves but essentially all life on earth. This solar alchemy becomes a pivotal point of exploration and marvel within the course, allowing students to comprehend the critical role plants play in global ecosystems. Subsequently, a segment on plant physiology immerses the learner into the exquisite internal workings of plants. From nutrient absorption to growth and reproduction, this module unfurls the complex physiological processes that perpetuate the continuity of plant species and sustain the ecosystems in which they reside. Moving forward, the course delves into the ecosystems themselves through plant ecology, exploring the multifaceted relationships between plants and their environments. Learners explore how plants adapt, survive, and flourish in diverse biomes, contributing to the rich tapestry of life that blankets our planet. Further chapters in the Botany Diploma take students on an exploration of plant systematics, offering a detailed look into the classification and nomenclature of plants, vital for scientific communication and research. This systematic approach provides a scaffold through which the tremendous diversity of plants can be understood and studied cohesively. Diversity of plant life also offers an enchanting adventure. With a thorough exploration of plant diversity, learners gain insights into the myriad forms, sizes, and adaptations of plants, appreciating the spectacular range of life from microscopic algae to towering trees. Medicinal and economic botany provide an exploration of the inextricable links between humans and plants beyond mere coexistence. The course highlights the crucial role of plants in the development of societies through agriculture, medicine, and industry, unraveling the ways in which our human story is deeply intertwined with that of the plant kingdom. The course navigates through the critical aspects of plant pathology, acquainting learners with the myriad diseases that afflict plants and the integrated management practices that safeguard our crops, landscapes, and natural environments. In the concluding segments, participants are invited to ponder upon the future of botany. Here, the course examines the contemporary challenges faced by plant species and ecosystems, inspiring and empowering students to become custodians of our green companions on this Earth. Throughout this online Botany Diploma, each learner finds themselves woven into a global community of like-minded individuals, exploring, learning, and growing together, albeit virtually, through rich materials, engaging videos, and interactive discussions, all curated by expert botanists and passionate educators. This journey not only fosters a profound understanding of plants but also sows the seeds for a future where every graduate can become a beacon of knowledge and advocacy for the wondrous world of botany. What you will learn 1:Introduction to Botany 2:Understanding Plant Anatomy 3:The Magic of Photosynthesis 4:Plant Physiology 5:Plant Ecology 6:Plant Systematics 7:Exploring Plant Diversity 8:Medicinal and Economic Botany 9:Plant Pathology 10:The Future of Botany Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

[vc_row][vc_column][vc_column_text] Description: If you wish to become a skilled teaching assistant, then this course is your complete guide to supporting teaching and learning. This Teaching Assistant - Level 2 CPD Certified Course will provide you with the necessary skills and practical knowledge you need to kickstart your career and progress in your field. This teaching assistant course is designed to provide expert training for learners who are or will be, working in schools and working with children and young people. You will first learn the fundamentals of teaching assistant support such as safeguarding, child development and relationships. You will then move onto teaching methodologies, exploring classroom planning and learning activities. Next, you will learn how to support children with special educational needs (SEN), familiarising with the role of an SEN teacher. Want to become a fully qualified classroom assistant? Enrol in this support learning course today and use your teaching assistant qualification to fast-track your career. Who is the course for? Professionals who are helping people build their dreams in becoming a teacher People who have an interest in teaching and different teaching jobs Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Teaching Assistant - Level 2 CPD Certified is a useful qualification to possess, and would be beneficial for the following careers: Career Coach Guidance Counsellors Life Coach Mentors Teaching Assistants. [/vc_column_text][/vc_column][/vc_row] Fundamentals of Teaching Understanding the Development of Children and Young Person 01:00:00 Communication and Professional Relationships with Pupils and Family 01:00:00 Safeguarding the Welfare of Children and Young Person 01:00:00 Teaching Methodologies Chapter (i) 01:00:00 Chapter (ii) 01:00:00 Chapter (iii) 01:00:00 Chapter (iv) 01:00:00 Chapter (v) 01:00:00 Chapter (vi) 01:00:00 Chapter (vii) 00:30:00 Chapter (viii) 00:30:00 Chapter (ix) 01:00:00 Chapter (x) 00:30:00 Chapter (xi) 01:00:00 Chapter (xii) 01:00:00 Chapter (xiii) 01:00:00 Chapter (xiv) 01:00:00 Chapter (xv) 01:00:00 SEN Teaching Introduction to Special Educational Needs (SEN) 00:30:00 Understand Constructivism in the Classroom and Know Your Role as a Teacher 01:00:00 SEN Code of Practice 01:00:00 Get an Understanding on SENCO 01:00:00 Classroom Management Strategies for Children with Special Needs 00:30:00 Physical Difficulties, Sensory Difficulties, Cognitive Impairments of Pupils 01:00:00 How to Deal with Pupils with Autism 00:30:00 Understanding Learning Difficulties 01:00:00 Anger Management Methods for Pupils With Special Needs 00:30:00 Teaching Children with Down Syndrome 00:30:00 Conclusion SEN 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Teaching Assistant - Level 2 CPD Certified 00:30:00 Final Exam Final Exam- Teaching Assistant - Level 2 CPD Certified 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access