Whether you're new to support engineering or looking to sharpen your communication edge, this course covers the essentials every support professional should know. From managing interoffice calls and voicemail to mastering written business communication, you'll gain a well-rounded understanding of how to navigate internal and external communication channels effectively. Each module has been developed to help support engineers handle phone interactions, manage internal dealings, solve problems under pressure, and organise their workload with confidence. You’ll explore topics like customer relationship management, record keeping, invoicing, and even scheduling, with an emphasis on clarity, precision, and professionalism. Whether it's inbound queries, outbound updates, or navigating a tricky conversation with a tough caller, this course offers structured guidance tailored to the everyday responsibilities of support engineers. It's ideal for those seeking to fine-tune their communication, planning, and organisational capabilities in a business environment. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Essential Training for Support Engineers training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Essential Training for Support Engineers training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
Step into the intricate world of supply chains, purchasing cycles, and procurement strategy with this expertly designed Production and Procurement Engineer Course. From understanding the foundations of supply chain operations to mastering supplier relationships, risk analysis, and e-procurement, this course offers a detailed look into the frameworks that keep modern businesses moving efficiently. Every module is shaped to reflect industry-relevant processes and systems used in today's engineering and procurement functions, making it an essential guide for professionals aiming to sharpen their capabilities in purchasing and supply coordination. Explore how procurement plays a strategic role in organisational success, with modules covering everything from competitive bidding and quality management to category oversight and digital procurement solutions. Whether you're handling supplier negotiations, managing inventory, or streamlining purchasing tools, this course offers a clear, structured journey through the key concepts and methods that define procurement excellence in engineering-led industries. Designed to be studied entirely online, it's tailored for those seeking a focused, professional route into advanced production and procurement functions. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Supply Chain Basics Module 02: Role of Procurement in an Organisation Module 03: The Purchasing Cycle Module 04: Purchasing Toolkits Module 05: Managing Competitive Bids Module 06: Quality Management Module 07: Supplier Relationship Management Module 08: Analysing and Reducing Risk in the Supply Chain Module 09: Improving Efficiency and Accuracy Module 10: Category Management Module 11: Inventory Management Module 12: E-procurement Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Production and Procurement Engineer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Production and Procurement Engineer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
The Medical Laboratory Assistant Course offers an in-depth look into the core responsibilities and knowledge required for working in a medical lab setting. From understanding essential equipment and lab solutions to managing safety protocols and handling hazardous substances, this course has been designed to deliver a clear, structured path through each vital area of study. Every module builds on the last, guiding learners through a progression of key topics that form the foundation of medical laboratory work. Covering everything from COSHH and RIDDOR regulations to sterilisation techniques and accident prevention, the content is developed to reflect the standards and expectations of modern laboratory environments. Whether you're looking to explore the role for the first time or formalise your existing knowledge, this course brings a focused and informative approach designed to meet the demands of those pursuing a career in laboratory support. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to the Course Module 02: Laboratory Equipment (Part-01) Module 03: Laboratory Equipment (Part-02) Module 04: Solutions Used in Clinical/Medical Laboratory Module 05: Sterilisation, Disinfection and Decontamination Module 06: Laboratory Accidents and Safety Module 07: RIDDOR Module 08: COSHH Explained Module 09: COSHH Regulations Module 10: Health Problems Related to Hazardous Substances Module 11: Identifying Hazardous Substances Module 12: COSHH Risk Assessment: Identifying Hazard and Assessing Risk Module 13: Control Measures and Monitoring Module 14: Implementation of Control Measures Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Medical Laboratory Assistant training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Medical Laboratory Assistant training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
The Technical Specialist Course is designed for individuals looking to refine their communication and administrative abilities within a structured office environment. This course focuses on the essential elements of professional telephone handling, interoffice communication, record management, and key business support functions. Through modules covering everything from inbound and outbound calls to business writing, invoicing, and scheduling, learners are guided through the finer points of being an effective technical support professional in modern organisational settings. Each module offers insights into specific areas such as customer relationship management, communication etiquette, and maintaining filing systems. Whether you're aiming to build stronger rapport over the phone or enhance your invoicing and petty cash handling, this course brings clarity and precision to tasks often overlooked in busy office roles. The emphasis throughout is on communication, organisation, and professionalism — tailored for those who operate behind the scenes but keep operations moving smoothly. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Technical Specialist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Technical Specialist training.
The Facilities Technician Course offers a detailed exploration of the essential elements that support efficient facility management in today’s dynamic workplace environments. This course provides learners with a thorough understanding of how to manage space, workplace services, and maintenance operations effectively. From the fundamentals of lease and vendor management to the intricacies of health and safety, participants will gain valuable knowledge that supports the smooth running of any facility. This programme also covers vital topics such as sustainable management practices and project coordination, designed to equip learners with the insight necessary to maintain and optimise building operations. Designed for individuals aiming to enhance their knowledge in facility management without the need for physical attendance, this course delivers a rich educational experience through structured modules. It focuses on essential business development aspects, including succession planning and contract management, ensuring a rounded grasp of the field. Whether involved in office buildings, commercial spaces, or industrial environments, learners will find this course tailored to their needs, helping to navigate the complexities of managing modern facilities with confidence and professionalism. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Facilities Technician training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Facilities Technician training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
Mechanical Design Principles Course offers a thorough exploration of fundamental and advanced concepts essential for anyone interested in the field of mechanical engineering. Starting with the basics of engineering mechanics and thermodynamics, the course gradually builds a solid foundation through fluid and structural mechanics before delving into the complexities of machines and machine dynamics. Alongside, the curriculum covers critical topics such as strain hardening, solidification, welding, and engineering drawing—each module designed to deepen understanding and technical knowledge. This course suits individuals eager to develop a strong grasp of mechanical design without the constraints of physical attendance. Tailored to accommodate modern learners, the course is structured for clarity and progression, making it accessible for those seeking to enhance their expertise from any location. Its carefully organised modules guide learners through key principles and applications, all while maintaining a focus on the theoretical and conceptual aspects that underpin mechanical design. Whether you are refreshing your knowledge or exploring the subject for the first time, this course provides a robust and engaging pathway to understanding the core disciplines that shape mechanical design today. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction Module 02: Engineering Mechanics - I Module 03: Engineering Mechanics - II Module 04: Heat and Thermodynamics Module 05: Work, Force and Energy Module 06: Fluid Mechanics Module 07: Structural Mechanics Module 08: Machines - I Module 09: Machines - II Module 10: Machine Dynamics Module 11: Mechanical Design Module 12: Hydraulic Machines Module 13: Strain Hardening Processes Module 14: Application of Solidification Module 15: Welding Module 16: Engineering Drawing Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Mechanical Design Principles training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Mechanical Design Principles training.
Supporting children with disabilities requires a thoughtful, well-informed approach—grounded in empathy, tailored education, and clear understanding. This course offers an in-depth look into Special Educational Needs (SEN), focusing on the strategies, structures, and insights needed to assist children across a range of learning, emotional, and physical challenges. Whether it’s understanding communication barriers, recognising cognitive differences, or addressing sensory needs, each module is crafted to enhance awareness and broaden your perspective. From SEN support frameworks to effective teaching methodologies, this course explores the full spectrum of support a child may require. You'll learn about the subtle but important distinctions in how children experience the world, and how you can help foster a positive and responsive learning environment. Built for anyone keen to make a meaningful difference, this course is fully accessible online and designed to be as engaging as it is informative. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01 : Special Education Needs (SEN) An Overview Module 02 : SEN Support Module 03 : High Quality Teaching for Pupils with SEN Module 04 : SEN Teaching Methodologies Module 05 : Communication and Interaction Module 06 : Cognition and Learning Module 07 : Social, Emotional and Mental Health Difficulties Module 08 : Sensory or Physical Needs Module 09 : Working in Partnership Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Please be noted: This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. CPD 2 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Children with Disability Worker training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Children with Disability Worker training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
Step into the detailed world of Computer-Aided Design with our CAD Design Engineer Training Course—built to introduce you to the powerful design tools and core concepts used across engineering and technical design roles. Whether you're aiming to refine your design knowledge or explore career opportunities in the UK’s CAD industry, this course guides you through everything from 2D and 3D drawing principles to software-specific modules like AutoCAD, SolidWorks, T-Flex, and FreeCAD. You’ll also explore geometry, assemblies, extrusions, and parameters essential for CAD-based modelling work. With a structured syllabus that progresses from the basics through to more advanced functions, this course is ideal for learners who want to understand CAD design from the ground up. It’s tailored for accessibility—delivered entirely online, with no need to attend physical workshops or classes. Whether you're exploring CAD for engineering, architecture, civil planning or product design, this course gives you the knowledge base to engage with modern tools and software confidently. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to CAD Design Module 02: CAD Designer Career in the United Kingdom Module 03: Basics for CAD Design - Part 1 Module 04: Basics for CAD Design - Part 2 Module 05: 2D Shape in CAD Module 06: 3D Shape in CAD Module 07: Geometry and Modelling Module 08: Assemblies in CAD Design Module 09: Extrusion and Rotations Module 10: Blending Operations in CAD Module 11: Grids and Regular Polygons Module 12: Parameters in Civil Drawings Module 13: Introduction to AutoCAD Module 14: Introduction to T-Flex CAD Module 15: Introduction to SolidWorks Module 16: Introduction to FreeCAD Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The CAD Design Engineer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CAD Design Engineer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
Understanding mental health is no longer optional—it’s essential. The Mental Health Nursing Insights Course offers a clear, engaging pathway into the field of mental health care, designed for anyone looking to deepen their understanding without needing a background in nursing. This course sheds light on key psychological conditions, common treatment approaches, and how society responds to mental illness. From schizophrenia to stress-related disorders, each module is structured to offer clarity, insight, and relevance. You’ll explore how mental health challenges affect individuals across all stages of life, learn about early intervention methods, and gain a strong grasp of the social, legal and therapeutic frameworks surrounding mental health care. Whether you're supporting others or expanding your knowledge for personal reasons, this course equips you with a grounded and thorough understanding of mental health issues—delivered in a thoughtful, accessible, and well-organised format. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 1: Introduction to Mental Health Module 2: Overview of Mental health First Aid Module 3: Childhood and Adolescent Psychiatric Module 4: Stress and Anxiety Disorders Module 5: Schizophrenia Module 6: Personality Disorders Module 7: Mood Disorders Module 8: Eating & Sleeping Disorders Module 9: Self Harm and Suicide Module 10: Medication and Therapy in the treatment of Mental Illness Module 11: Social Attitudes to Mental Illness Module 12: Mental Health Legislation and Services Module 13: Mental Health in the Workplace Module 14: Approach and React to People in Mental Health Crisis Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Please be noted: This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Mental Health Nursing Insights training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Mental Health Nursing Insights training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
Step confidently into the rewarding field of health and social care with our Health Services Officer Course. Designed for those looking to understand the essential workings of care services, this course explores everything from communication and safeguarding to legal standards and risk management. Whether you're new to the sector or seeking structured knowledge to support your existing experience, this course offers a well-rounded foundation built around key responsibilities and professional standards. Each module has been carefully developed to reflect the core principles of working in health and social care, with a strong focus on ethical conduct, policy understanding, and individual rights. You'll gain a clear sense of your role in supporting others, while developing insight into how services operate safely and fairly. With no requirement for physical attendance, you can study on your own terms, gaining valuable insight into this essential sector from wherever you are. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Health and Social Care Module 02: Communication and its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as A Caregiver and Healthcare Professional Module 05: Working in Health and Social Care: Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Module 09: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management in Health and Social Care Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Health Services Officer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Health Services Officer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included