The GCSE English Essentials course is designed to help students master essential language skills for exam success and beyond. The course covers important English topics, such as literary analysis, academic writing, persuasive argumentation, vocabulary building, text evaluation, opinion articulation, and Standard English conventions.
Our expert-designed Functional Skills Maths Level 2 Course has smart learning options that provide the necessary Level 2 numeracy knowledge and skills to excel in Functional Skills Maths. Level 2 Maths Course Highlights: This qualification is equivalent to GCSE grade C or 4 Take the Exam from Home – Guaranteed Fast Track Results Exam Booking within 2 Working Days of Enrolment Remote Exam Online or Paper based both options available Course Duration: 55 hours Unlimited Access to Course Materials Get Free Mock Tests & Free Past Papers Extra 25% Time for people with Learning Difficulties NCFE, Pearson Edexcel, Open Awards and TQUK are all OFQUAL-regulated and nationally recognised The Level 2 Maths Course Online Overview Our course is tailored to meet your specific needs and help you achieve your academic and career goals from the comfort of your home. You also get the opportunity to book Live 1:1 tutor support via Microsoft Teams. With interactive lessons, FREE mock tests, personalised feedback and remote exams, our Maths Level 2 Course ensures a comprehensive and engaging learning experience. Christmas Holiday Information For our remote invigilation service of Functional Skills qualifications, the last accepted booking will be on 19th December 2024. We will reopen for bookings from 3rd January 2025. Results Release For Open Awards: Any results from assessments taken after 30th November 2024 will be published after 2nd January 2025. For NCFE Exams: Results from assessments taken after 11th December 2024 will also be published after 2nd January 2025. Additionally, the period between 20th December 2024 and 2nd January 2025 will not be counted as “working days” for the result release timeframes. Please plan your assessment bookings accordingly. Our last results release prior to Christmas will be on 20th December 2024, with the next results release taking place on 3rd January 2025. Functional Maths Level 2 Course & Exam Details Exam Details Exam slots are available 24*7 from Monday to Sunday. If you are in a rush and would like to book your exam sooner, then you can book your remote online exam within 3 working days for Open Awards, 1 working day of enrolment for NCFE, 2 working days of enrolment for TQUK and within 7 working days for Pearson Edexcel. Please note the exam price advertised on the website for the Open Awards remote invigilation exam is applicable for weekdays (Monday to Friday between 9 am to 5 pm). If you would like to book the Open Awards remote invigilation exam at the weekend then there is an additional £25+Vat applicable. EXAM Booking & Results Details You can decide the exam date and place according to your convenience. Awarding Body Paper-Based Exam in Centre On-Screen Exam in Centre Remote Online Exam – From Home Results Edexcel Book within 15 days Book within 24 Hours Book within 7 working days Get results in 20 working days NCFE Book within 10 working days Book within 24 Hours Book within 2 working days Get results in only 7 days Open Awards N/A N/A Book within 2 working days Get results in only 16 working days TQUK Book within 7 working days Book within 24 Hours Book within 2 working days Get results in only 6 working days *Offline examinations will be held at our Swindon and London centres. Please get in touch with us for more information. The new assessment and result dates by NCFE are: (Only applicable if you are attending the exam in between the following assessment date). Delivery mode: On-screen and RI Assessment date to and from: 16/09/2024 – 25/10/2024 Results release: 01/11/2024 The new assessment and result dates by Open Awards is: (Only applicable if you are attending the exam in between the following assessment date). Delivery mode: Remote Assessment date to and from: 02/09/2024 – 13/09/2024 Results release: 11/10/2024 Delivery mode: Remote Assessment date to and from: 04/11/2024 – 15/11/2024 Results release: 13/12/2024 (Note that this only applies to the mentioned exam type and if you book the exam during the dates mentioned above. Also, this will not affect the schedule of the other exam types and results.) Difference between NCFE, Pearson Edexcel, Open Awards and TQUK NCFE, TQUK, Pearson Edexcel and Open Awards are OFQUAL-regulated and nationally recognised; however, the only difference lies in the exam booking and result turn-around time. You can book your remote online exam within 2 working days of enrolment for NCFE, within 7 working days for Pearson Edexcel, 2 working days of enrolment for TQUK and within 3 working days for Open Awards. You can get your NCFE results in 7 days, your Edexcel results in 20 working days, your TQUK results in 6 working days and your Open Awards results within 16 working days. Universities and apprenticeships accept all of the awarding bodies. This distinction allows learners to choose the awarding body that aligns best with their educational and career goals. How This Course Will Work? This Level 2 Functional Skills Maths course will help you build a solid foundation in mathematics. Throughout the course, it will provide you with various learning materials and activities to enhance your understanding of these subjects. Initial Assessment: To identify the current level of a student's abilities and recommend the appropriate course to enrol in upon completion. Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Comprehensive video tutorials, practice quizzes & topic-based tests Progress Tracker: To record your progress in the course Free Mock Test: Access our free mock test facility for professional feedback and to prepare for the final exam. Entry Requirement This level 2 maths qualification is available to all students of all academic backgrounds; no experience or previous qualifications are required. However, you will require a laptop/desktop computer and a good internet connection. Exam Structure The Functional Skills NCFE, Pearson Edexcel, TQUK and Open Awards Qualification in Mathematics Level 2 consist of one externally assessed assessment that comprises two sections- a non-calculator section (calculator prohibited) and a calculator section (calculator permitted). The assessments are available as paper-based and onscreen, on-demand assessments. Section A (Non-calculator) Awarding Body Exam Duration Total Marks Questions Cover Edexcel 25 minutes 16 25% NCFE / Open Awards / TQUK 30 minutes 15 25% Section B (Calculator) Awarding Body Exam Duration Total Marks Questions Cover Edexcel 1 hour 30 minutes 48 75% NCFE / Open Awards / TQUK 1 hour 30 minutes 45 75% Pass Mark (Edexcel): Learners are required to achieve an overall (from sections A and B) (59%) mark to pass the exam. Pass Mark (NCFE): Learners are required to achieve an overall (from sections A and B) (57% – 62%) mark to pass the exam. Please note that the marks vary for individual exam papers, so for all the exam papers, the pass marks are not fixed for the NCFE exam. Pass Mark (Open Awards): Pass Marks for L 2 functional skills maths assessments vary per assessment version and are set following standardisation and awarding activities. Each Maths assessment is designed to enable a minimally competent learner to achieve a pass mark of 36 out of 60. However, the awarding process will determine specifically where the pass mark sits for each assessment version. Therefore, the pass mark may vary between assessments. Pass Mark (TQUK): Pass Marks for level 2 functional skills maths assessments vary per assessment version and are set following standardisation and awarding activities. Recognised Accreditation This Functional Skills Maths Level 2 has been independently accredited by Pearson Edexcel, NCFE, TQUK and Open Awards, also regulated by Ofqual. The Office of Qualifications and Examinations Regulation (Ofqual) is responsible for regulating qualifications, assessments, and examinations in England. Pearson Edexcel is the most prestigious awarding body, for an academic and vocational qualifications. Pearson Edexcel qualifications are regulated by Ofqual and recognised by universities and employers across the world. NCFE is a charity and awarding organisation that provides qualifications in England, Wales, and Northern Ireland. It is regulated by Ofqual in England and recognised in Wales and Northern Ireland. Open Awards is an awarding organisation that offers a wide range of qualifications across various sectors, including education, health and social care, and business. Their qualifications are regulated by Ofqual and are designed to meet the needs of learners and employers. Open Awards also works closely with educational institutions and employers to ensure their qualifications are relevant and up-to-date. TQUK is an awarding organisation approved by Ofqual and offers RQF courses in a variety of sectors. RQF courses have different credit values that can be applied to the National Credit Transfer System. TQUK accredits courses developed by industry experts and collaborates with organisations to ensure the quality and value of the courses provided. Additional Features Access to On-Demand Classes Opportunity to Book 1:1 Live Tutor Support via Zoom Enrol in Our Course and Prepare for the Exam from Home Get a Free Mock Test with Professional Feedback Course Curriculum Unit 1: Number Lesson 1.1: Numbers and the Number System The number system gives you a general insight into the mathematical operations regarding the given numbers. You will acquire skills in division, multiplication, addition and subtraction, which require steps in real-life contexts. Lesson 1.2: Fractions and Decimals You will be learning many types of fractions, including improper fractions, proper fractions, equivalent fractions and more. Along with this, you will learn Ordering Decimal Numbers, Subtracting Decimals, multiplying and dividing decimals and more, which enables you to apply real-world problem-solving. Lesson 1.3: Percentages You will learn to calculate the Percentage and how to express a Number as a Percentage of Another. Interpreting the Original Value, Calculating Percent Increase and Decrease, and so on. This learning you can easily apply in real-life counting issues along with increasing your rational thinking. Lesson 1.4: Ratio and Proportion You will be learning to calculate the Total Amounts using Ratios, direct Proportion, Inverse Proportion and many more things, which help you in doing comparisons, learning science and engineering and more. Lesson 1.5: Formula You will learn the definition of formulas Formula Using Words, Multi-Step Formulas, Formula Using Letters and so on. Learning formulas has a large impact on real life as these formulas are used extensively in measuring, building infrastructure and more. Unit 2: Measures, Shapes and Space Lesson 2.1: Money Math You will be mastering Solving Money Related Questions, including percentage-based discounts, discounts Related to Fractions, Profit and Percentage, etc. This money math learning will help you to understand money-earning and saving-related issues that you face in daily activities. Lesson 2.2: Units You will learn units and Types of Units, Units of Weight, Units of Length, Units of Capacity, etc. Also, you will gain knowledge about steps to convert between Metric Units, Imperial to Imperial Conversions, and Other Unit Conversions will help pursue a higher university degree. Lesson 2.3: Speed and Density You will be clearing the concept of speed, calculations to find out distance and time, density, Relation between Density, Weight and Volume. Lesson 2.4: Perimeter You will learn to find perimeter and area, Circle, perimeter of triangle etc. which require in measurement, design and planning and so on. Lesson 2.5: Area and Shapes You will gain skills in formulas for calculating area, finding areas of complex shapes, applying area calculations in complex questions, different Types of 3D Shapes, surface area, finding the surface area of complex 3D Shapes, using nets, plans and elevations, etc. learning about area and shapes will certainly help you in building your dream home and more. Lesson 2.6: Volume In the volume classes, you will learn Formulas for calculating volume, Questions based on volumes of different 3D Shapes, finding the Scale in a Diagram, Making Scale Drawings, which are required in building critical thinking skills and more. Lesson 2.7: Coordinates & Angles You will be learning necessary things about the coordinate Grid, How to Read Coordinates on a Grid? Plotting Points on a Grid and more which extensively requires in making video games, medical imaging, physics and more. Unit 3: Handling Data and Information Lesson 3.1: Median and Mode You will be learning about median and mode, which is one of the most interesting mathematical chapters. As you will know how to find the median and mode from the sets of numbers, you can easily implement such learning in household work and other places as well. Lesson 3.2: Mean and Range You will be able to find the mean, median and mode. Knowing how to find these is highly important in all aspects of life. Lesson 3.3: Probability You will learn Probability: Definition and Meaning, Calculating Probabilities, Probability of Something Happening and Something Not Happening, etc. Once you know how to find probability, you can easily detect business profit loss and implement other parts of your life. FAQs The Functional Maths level 2 Course is equivalent to? The functional skills Math level 2 is equivalent to GSCE Maths pass grade. Which one is more difficult between Functional and GCSE Maths courses? The functional skills Maths course is more flexible than the GCSE math course since you have to sit for the official exam in the GCSE courses. Why should I take the Functional Skills Maths instead of the GCSE Maths? The functional maths course is comparatively easier than the GCSE math and additionally the value of it is also more than the GCSE math course. However, you should select the course that suits your needs, as both courses provide different values for different people. How will I purchase this course? First, select your desired course plan among the multiple existing course plans on the right side of your screen, then select the payment type, and once you made the payment, you can access the course any time you want. How will I access the functional skills level 2 course after payment? A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with Lead Academy. Will I get access to the Course if my location is outside the UK? Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. What is an Accredited course? The professional body approves the procedures if any e-learning platform claims its courses are accredited. What is the benefit of doing an accredited course? You will only realize the benefit of having an accredited certificate once you face the corporate world. As employees, job places, and more value the accredited certificate, you must own this certificate by doing the course with us. What is an Edexcel accredited course? Exdexcel is a British multinational education and examination body. If any functional skills training providers claim the course is Edexcel accredited, that means the course has been approved by the governor body of Edexcel. Their certificates have been valued in the UK and worldwide. Is functional skills level 2 maths equivalent to gcse? Functional Skills Level 2 of Maths is equivalent to a GCSE at grade 4 (C) or above. This means that achieving a Level 2 qualification in Functional Skills Maths demonstrates the same level of knowledge and maths skills as attaining a Grade 4 or higher in GCSE Maths. For further information, do give a read to our blog, 'What is Functional Skills Maths Level 2 Equivalent To?' Is this qualification hard? The difficulty may vary depending on the individual's prior knowledge and skill level in maths. However, it is generally considered equivalent in difficulty to a GCSE Grade 4/C, a standard proficiency level in maths. However, with adequate preparation and practice, many individuals find it manageable to achieve a pass. What are the system requirements for remote exam? For Pearson Edexcel and NCFE: To sit your assessment, you’ll need: A laptop/desktop with webcam and microphone; you can’t sit the assessment on a tablet or smartphone a good Wi-Fi connection – recommended minimum 1Mbit/s Upload, minimum 10Mbit/s Download. You MUST use google chrome browser for the exam, as this is recommended by the awarding body. A smartphone or tablet (Apple iOS 8.0 / Android 4.1 or higher) - this will be used to record you taking the assessment. A suitable environment - quiet room with no distractions The link for the assessment sent to your email; remember to check your spam/junk folder. You must activate Airplane mode on your smartphone however you need to be connected to Wi-Fi, so turn on Airplane mode then reactivate your Wi-Fi. Please familiarise yourself with the potential violations as these can potentially lead to the assessment being voided. Ensure ALL equipment is plugged in (including phone for the recording of sessions). Loss of power at any point could lead to the assessment being voided. You must brief other members of your household/workplace that you’re sitting an assessment, and they must not enter the room at any point. There is a 24-hour live chat function within the assessment software for technical support should you need it at any time. For Open Awards: In order to take your exam, you need to have the following equipment: A good quality laptop or PC with a minimum screen size of approx. 14” and minimum resolution of 1024 x 768. A stable internet connection with at least 3mbps. An integrated (i.e., fixed) webcam on your PC/ laptop or a portable webcam. If using a PC/ laptop with an integrated webcam, a reflective surface (e.g., a mirror) must be available. This will be used to show the invigilator the space immediately surrounding your screen and keyboard. A basic (non-scientific) calculator for maths assessments. You will have access to an on-screen calculator but may feel more comfortable using a separate calculator. Please note that all workings need to be added to the assessment platform if you use a separate calculator so that your workings can be marked. Plain paper. You will need to show this to your invigilator at the beginning of the exam to assure them that you do not have access to notes. A dictionary (where allowed). Supported Browsers Chrome: 34.0.1847 or above Microsoft Edge: Version 88.0.705.81 or newer Firefox: 31.0 or above Safari: 6.2 or above Safe Exam Browser 2.0.2 or above Please note: Chromebooks are not compatible with the Safe Exam Browser Browser settings Popups must be allowed. Guidance on how to do this below: Chrome Edge Firefox Safari For TQUK: Exam conditions All remote exams must take place in a controlled environment. Training Qualifications UK (TQUK) defines a controlled environment as a quiet, appropriate space conducive to the undertaking of a remotely invigilated exam. The environment must be: populated only by you, the learner, and no other parties well-lit to allow maximum webcam visibility free from distractions that may cause you to divert your attention away from the computer screen or move outside of the webcam’s viewing range free from notes and posters on the wall free from noise free from personal or sensitive material free from visual or physical access to supporting materials (such as educational texts) free from electronic devices, other than the computer used to undertake the exam. The space, as described above, must meet these requirements throughout the entire duration of the exam. If the exam conditions requirements are not met, the exam may be voided. If, for any reason, you are unable to undertake the exam in a space that meets these requirements, you should inform your training provider/recognised centre at the earliest opportunity and arrange your exam at a time when these conditions can be met. You must have a desktop or laptop computer that is equipped with a working webcam, a stable internet connection, and the Google Chrome web browser (available here). Requirements and guidance for materials: The following relates to materials within the controlled environment and must be followed to ensure compliance: Mobile phones and electronic devices, except for the computer you are using to undertake the exam, must be switched off and stored in an inaccessible location. Smartwatches and other wearable technological devices must be switched off and removed. Headphones must not be worn. Water must be stored in a clear glass or a clear bottle with the labels removed. No other food or drink is permitted. Second monitors are not permitted. Identification must be clearly presented to the camera at the start of an exam. If identification is not provided, or is unclear, at the start of the exam, this will result in the exam being voided. A room sweep must be completed at the start of an exam. If a room sweep is not completed, the exam will be voided. has context menu
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that the UK has one of the freest and most diverse media landscapes in the world? With over 1,100 national and local newspapers, 600 radio stations, and over 400 TV channels, there are more than enough opportunities for aspiring journalists to make their mark. This Journalism and Media Studies course covers fundamental principles, history, development, interviewing techniques, newspaper operations, news writing, production, reporting, television, radio, media regulatory bodies, writing skills, legal aspects, ethics, practical aspects, niche journalism, and online and freelance journalism. It equips students with the necessary skills for the digital age. This Diploma in Journalism at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 180 CPD points) to make your skill development & career progression more accessible than ever! 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Join us today in this Journalism and Media Studies and discover the power of journalism to inform, educate, and inspire. Learning Outcomes of Journalism and Media Studies Understand journalism's core principles and its historical development in depth. Develop interviewing, news writing, and effective storytelling techniques and skills. Gain comprehensive knowledge in newspaper, television, and radio journalism practises. Learn the roles and essential functions of media regulatory bodies comprehensively. Acquire in-depth understanding of journalism laws, ethics, and defamation. Master advanced writing skills for various journalistic formats and platforms. Why Choose Us? 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After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Wish to gain a better understanding of relevant topics. Already working in this field and want to learn more about the topics. Is a student pursuing a relevant field of study? Requirements The Medieval History Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Entry-level Auctioneer (£20,000 to £24,000 per annum). Creative or Technical Writer (£22k to £49k annually), Collections Manager( £31,116 per annum) Teacher (entry level starts at around £31,570 per year). Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Medieval History at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Parenting Skills Diploma will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Parenting Skills Diploma will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Parenting Skills Diploma and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Parenting Skills Diploma is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Parenting Skills Diploma. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Parenting Skills Diploma will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Parenting Skills Diploma Parenting Skills PROMO 00:02:00 Goals & First Concepts 00:12:00 The Power Of Relationships 00:17:00 The Myth Of 'Nothing To It Parenting' 00:31:00 The 2 Phases Of Parenting 00:26:00 The Power Of Mentoring Your Child 00:17:00 Teaching Values They Will Keep! 00:13:00 Parenting Basics And Beyond! 00:05:00 Powerful Communication Skills 00:33:00 The Power Of Re-Framing & Building Agreements 00:13:00 Why Do Kids Do The Things They Do? 00:15:00 'The Parent's Pledge' 00:16:00 Disciplining The RIGHT Way! 00:13:00 The Power of 'Life Lessons' 00:10:00 The kid's Pledge 00:02:00 The Parents Pledge 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Course Overview A good facilitator knows how to support people in business in reaching an outcome; from facilitating meetings to important business discussions. They understand how to build an environment of trust, creativity and involvement. This Facilitation Skills training course covers the principles of successful facilitation, taking learners through the qualities and skills of a good facilitator. It will teach you best practices for planning a facilitation session, building an inclusive environment of trust, and fostering positive working relationships. Through step-by-step training, you will get equipped with the facilitation tools and skills you'll need to ensure productive meetings and work discussions, where everyone has a chance to be heard. This course is useful for managers, trainers and any senior-level professionals with leadership responsibilities. This best selling Facilitation Skills has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Facilitation Skills is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Facilitation Skills is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Facilitation Skills is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Facilitation Skills, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Facilitation Skills will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Facilitation Skills to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: Determine what drives customers' purchases and the various conversational tenses. Describe the many methods and instruments that may be applied to leave clients with a favourable impression. Explore the steps involved in defining goals and benchmarks to build an effective call centre team. State the important terms and procedures that can help you get ready for a sales call. Analyse the strategies you may use to overcome the objections and rejections of clients. Determine the procedures necessary to turn calls into sales. Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Sales: Psychology of Customers Course 05: Telesales Executive Training Course 06: Facilities Management Level 3 Course 07: Data Protection and Data Security Level 2 Course 08: Effective Communication Skills Diploma Course 09: Public Speaking and Presentation Skill Course Course 10: The Formula to Talk with Strangers Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who would benefit from enrolling in our Call Centre Training course include: Aspiring people who want to work in a call centre. Representatives, customer service managers, and technical support specialists. Sales representatives who handle customer interaction. People who want to learn about call centres for future benefits. Requirements This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. Career path Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: Training Officer: £15,000 to £35,000 Call Centre Operator: £15,000 to £28,000 Receptionist: £15,000 to £22,000 Certificates Certificate of completion Digital certificate - Included
Overview Learn about Teaching Techniques & Methodologies Diploma from industry experts and boost your professional skill. This Teaching Techniques & Methodologies Diploma course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Teaching Techniques & Methodologies Diploma. You'll also gain the skills of Teaching Techniques & Methodologies Diploma to excel in your job and tips to master professional skills in no time. You'll be connected with the community of Teaching Techniques & Methodologies Diploma professionals and gain first-hand experience of Teaching Techniques & Methodologies Diploma problem-solving. The Teaching Techniques & Methodologies Diploma is self-paced. You can complete your course and submit the written assignment in your suitable schedule. After completing the Teaching Techniques & Methodologies Diploma, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job. This Teaching Techniques & Methodologies Diploma will provide you with the latest information and updates of Teaching Techniques & Methodologies Diploma. It will keep you one step ahead of others and increase your chances of growth. Why buy this Teaching Techniques & Methodologies Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Teaching Techniques & Methodologies Diploma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Teaching Techniques & Methodologies Diploma course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Teaching Techniques & Methodologies Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Teaching Techniques & Methodologies Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Teaching Techniques & Methodologies Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 1: Working with the School and Its Policies Working with the School and its Policies 00:26:00 Module 2: High-Quality Teaching for Pupils with SEN High-Quality Teaching for Pupils with SEN 00:09:00 Module 3: SEN Teaching Methodologies SEN Teaching Methodologies 00:21:00 Module 4: Communication and Interaction Communication and Interaction 00:16:00 Module 5: Cognition and Learning Cognition and Learning 00:20:00 Module 6: Social, Emotional and Mental Health Difficulties Social, Emotional and Mental Health Difficulties 00:12:00 Module 7: Sensory or Physical Needs Sensory or Physical Needs 00:16:00 Module 8. Introduction to EYFS Introduction to EYFS 00:13:00 Module 9. Importance of Early Years in Development Importance of Early Years in Development 00:20:00 Module 10. EYFS Teaching Techniques EYFS Teaching Techniques 00:15:00 Module 11. Working as an EYFS Teacher Working as an EYFS Teacher 00:19:00 Module 12. Promoting Learning and Development Promoting Learning & Development 00:30:00 Assignment Assignment - Teaching Techniques & Methodologies Diploma 00:00:00
Overview Learn about Phonics Teaching and English Phonology from industry experts and boost your professional skill. This Phonics Teaching and English Phonology course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Phonics Teaching and English Phonology. You'll also gain the skills of Phonics Teaching and English Phonology to excel in your job and tips to master professional skills in no time. You'll be connected with the community of Phonics Teaching and English Phonology professionals and gain first-hand experience of Phonics Teaching and English Phonology problem-solving. The Phonics Teaching and English Phonology is self-paced. You can complete your course and submit the written assignment in your suitable schedule. After completing the Phonics Teaching and English Phonology, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job. This Phonics Teaching and English Phonology will provide you with the latest information and updates of Phonics Teaching and English Phonology. It will keep you one step ahead of others and increase your chances of growth. Why buy this Phonics Teaching and English Phonology? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Phonics Teaching and English Phonology there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Phonics Teaching and English Phonology course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Phonics Teaching and English Phonology does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Phonics Teaching and English Phonology was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Phonics Teaching and English Phonology is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Phonics Education Introduction to Phonics Education 00:14:00 Module 02: Role of Early Phonics Teaching Role of Early Phonics Teaching 00:16:00 Module 03: Career as Phonics Teacher Career as Phonics Teacher 00:08:00 Module 04: Teaching Phonics Teaching Phonics 00:22:00 Module 05: Jolly Phonics Jolly Phonics 00:20:00 Module 06: Involving Parents and Carers Involving Parents and Carers 00:18:00 Module 07: Speaking and Phonological Awareness Speaking and Phonological Awareness 00:27:00 Module 08: Systematic Assessment and Record Keeping Systematic Assessment and Record Keeping 00:27:00 Module 09: Meeting Individual Needs Meeting Individual Needs 00:32:00 Module 10: Cognitive Approaches in Dyslexia Cognitive Approaches in Dyslexia 00:25:00 Module 11: Phonics for Deaf Children Phonics for Deaf Children 00:22:00 Module 12: Teaching Higher Level of Phonics Teaching Higher Level of Phonics 00:26:00 Assignment Assignment - Phonics Teaching and English Phonology 00:00:00