4924 Courses in Bradford delivered On Demand

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Your beloved furry friend is injured, and you have no idea how to help them. This is where the First Aid for Pets course comes in handy. With comprehensive modules covering everything from handling injuries to CPR, you will be equipped with the necessary knowledge to handle any pet emergency. Learning outcomes: Learn the basics of pet first aid and how to handle fractures and injuries. Gain knowledge on treating stings, bites, burns, impalement injuries, drowning, and choking. Understand how to provide first aid for fainting, fever, dehydration, breathing problems, diarrhoea, vomiting, difficult labour, poisoning, straining, sunburn, and wounds. Learn how to handle shock and perform regular check-ups. Gain knowledge on performing CPR and tips for handling pets. Be able to recognize and prevent potential emergencies before they happen. The First Aid for Pets course is designed to equip pet owners with the necessary knowledge to handle any emergency situation their pet may face. The comprehensive modules cover everything from basic first aid to advanced CPR techniques, ensuring that pet owners are well prepared to handle any situation. The course covers topics such as handling fractures and injuries, treating stings, bites, burns, impalement injuries, drowning, and choking, and providing first aid for fainting, fever, dehydration, breathing problems, diarrhoea, vomiting, difficult labour, poisoning, straining, sunburn, and wounds. Additionally, the course covers tips for handling pets and recognizing potential emergencies before they happen. By completing this course, you will be able to handle any emergency situation with confidence and provide your pet with the best possible care. Enrol now in the First Aid for Pets course and gain the knowledge you need to handle any emergency situation your pet may face. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Pet owners Pet sitters and walkers Veterinary staff Animal rescue workers Career path Pet Care Assistant: £15,000 - £18,000 per year Veterinary Receptionist: £18,000 - £22,000 per year Animal Welfare Officer: £20,000 - £24,000 per year Veterinary Nurse: £20,000 - £28,000 per year Veterinary Surgeon: £30,000 - £60,000 per year Animal Behaviourist: £20,000 - £40,000 per year

A teacher's message delivered with clarity and confidence can make a significant impact on their students. Effective communication is crucial for teachers and trainers to impart knowledge and engage with their learners. This course covers the fundamental concepts and practical strategies for building effective communication, enabling teachers and trainers to create a positive learning environment. Learning outcomes: Understand the basic concept and foundations of communication in the classroom. Develop effective verbal and nonverbal communication skills for better engagement with learners. Learn strategies for building effective communication and sharing information in the classroom. Acquire techniques for leading classroom discussions and using classroom talk to encourage students' thinking. Develop communication skills to interact with parents, colleagues, and administrators effectively. Learn how to communicate in less-than-ideal circumstances and with difficult people. This course covers a broad range of communication strategies, starting with the basic concept and foundations of communication and progressing to the application of those strategies in various contexts. Learners will acquire techniques for building effective communication with their students, leading classroom discussions, and using classroom talk to encourage critical thinking. They will also develop communication skills to interact effectively with parents, colleagues, and administrators. Moreover, they will learn how to communicate in less-than-ideal circumstances and with difficult people. Effective communication is the backbone of education and training, and this course aims to equip teachers and trainers with the tools to communicate with their learners and stakeholders effectively. Enrol in this course today and start developing your communication skills to become a more effective teacher or trainer. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Teachers and trainers in primary and secondary schools Higher education instructors Education professionals in training and development Anyone looking to improve their communication skills in a classroom or training environment Career path Primary and secondary school teacher (£24,000 - £40,000) Higher education lecturer (£33,000 - £59,000) Training and development officer (£22,000 - £38,000) Education consultant (£28,000 - £70,000) Curriculum developer (£23,000 - £47,000) Headteacher (£45,000 - £113,000)

Elevate your telesales prowess with our comprehensive training program - 'Telesales Executive Training: Art of Persuasive Selling.' Master prospecting, sales techniques, call preparation, and closing strategies. Acquire the skills to navigate difficult situations, impeccable telephone etiquette, and decode sales metrics. Join us for a transformative experience in honing your sales skills and achieving unparalleled success in the world of telesales.

Overview Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently. Key Features of the Course: FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on WIFI, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:51:00 hours total •Module One - Customer Service : Who We Are and What We Do •Module Two - Customer Service : Establishing Your Attitude •Module Three - Customer Service : Identifying and Addressing Customer Needs •Module Four - Customer Service : Generating Return Business •Module Five: In-Person Customer Service •Module Six - Customer Service : Giving Customer Service over the Phone •Module Seven - Customer Service : Providing Electronic Customer Service •Module Eight - Customer Service : Recovering Difficult Customers •Module Nine - Customer Service : Understanding When to Escalate

Expert Planning: Plan your Day, Week and Month Certification Arranging is a central expertise that you should acquire on the off chance that you are to accomplish your objectives and improve your efficiency. Be that as it may, it's not difficult to feel overpowered when assembling a timetable. In this course, you will learn viable tips for arranging your work on a day by day, week after week and month to month premise. You will Learn: The advantages of good arranging Step by step instructions to settle on which undertakings you will do on some random day Instructions to keep focused Step by step instructions to design your impending week Step by step instructions to precisely gauge what amount of time it will require for you to finish an assignment The most effective method to outline your month to month goals and when to do this The devices that you can use to help you plan Advantages of Taking this Course: Whatever your calling, this course will help you plan and complete your tasks Figuring out how to make helpful arrangements will bring down your feelings of anxiety, in this way, expanding your work fulfillment and general prosperity This course will encourage you arranging rules that you can likewise use in your own life On the off chance that you are answerable for overseeing others, this course will help you show them how to more readily deal with their time

Communication Basics Certification Sound relational abilities are fundamental to your achievement in the work environment. Shockingly, numerous individuals think that its difficult to impart or interpret spoken and composed messages. This can offer ascent to contentions and misconceptions. This course will give you a knowledge into the mainstays of correspondence, and how you can utilize them to upgrade your connections at work and at home.   You Will Learn: The fundamental model basic all types of correspondence The most well-known issues that emerge during correspondence, and how to determine them Step by step instructions to manage struggle in the beginning phases Step by step instructions to utilize non-verbal communication to stress your message What to do in the event that you don't comprehend what another person is saying Advantages Of Taking This Course: Dependable correspondence is fundamental for all sound connections, so this course is pertinent to individuals working in any area In the event that you are liable for settling questions at work, this course will give you a knowledge into how strife can emerge in any case On the off chance that you train others as an aspect of your responsibilities, this course will assist you with making yourself clear rapidly and without any problem On the off chance that you work with individuals from assorted foundations, this course will help overcome any barrier by showing you how to function effectively with anybody

Designed to provide advanced knowledge and skills in pet first aid, this course equips participants with the ability to handle various emergencies that pets may encounter. Covering a wide range of situations, from fractures to poisoning, participants will learn comprehensive techniques for ensuring the immediate health and safety of animals. Practical modules focus on handling impalement injuries, cardiopulmonary resuscitation (CPR), and other critical scenarios. Learning Outcomes: Acquire a solid understanding of the basics of pet first aid. Learn advanced techniques for handling fractures, wounds, and injuries. Understand how to address stings, bites, burns, and other common incidents. Gain expertise in managing impalement injuries, choking, and near-drowning situations. Learn how to provide first aid for fainting, fever, dehydration, and breathing problems. Develop advanced skills in performing cardiopulmonary resuscitation (CPR) for pets. Explore treatment methods for diarrhea, vomiting, difficult labor, and poisoning. Learn how to handle shock, sunburn, wounds, and regular check-ups for pets. Why buy this Pet First Aid Level 3?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Pet First Aid Level 3 you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Pet First Aid Level 3 course is ideal for Individuals seeking in-depth knowledge of pet first aid to better care for their animals. Veterinary professionals and assistants aiming to expand their skill set and provide advanced care. Animal caregivers, pet sitters, and groomers wanting to enhance their services. Animal rescue workers and shelter staff looking to improve their ability to handle emergencies. Prerequisites This Pet First Aid Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Veterinary Technician - Average Salary: £20,000 - £30,000 per year. Animal Hospital Assistant - Average Salary: £18,000 - £24,000 per year. Pet Groomer - Average Salary: £15,000 - £25,000 per year. Animal Welfare Officer - Average Salary: £20,000 - £28,000 per year. Veterinary Practice Manager - Average Salary: £25,000 - £35,000 per year. Course Curriculum Module 01: Basics of First Aid Basics of First Aid 00:18:00 Module 02: Handling Fracture and Injuries Handling Fracture and Injuries 00:27:00 Module 03: Stings, Bites and Burns Stings, Bites and Burns 00:23:00 Module 04: Impalement Injuries, Drowning and Choking Impalement Injuries, Drowning and Choking 00:30:00 Module 05: Pet First Aid for Fainting, Fever and Dehydration Pet First Aid for Fainting, Fever and Dehydration 00:26:00 Module 06: First Aid for Breathing Problems First Aid for Breathing Problems 00:13:00 Module 07: Diarrhoea and Vomiting Diarrhoea and Vomiting 00:15:00 Module 08: Treatment for Difficult Labour and Poisoning Treatment for Difficult Labour and Poisoning 00:22:00 Module 09: Straining, Sunburn and Wounds Straining, Sunburn and Wounds 00:21:00 Module 10: Shock and Regular Check-Ups Shock and Regular Check-Ups 00:23:00 Module 11: Cardiopulmonary Resuscitation (CPR) Cardiopulmonary Resuscitation (CPR) 00:13:00 Module 12: Tips for Handling Pets Tips for Handling Pets 00:13:00 Assignment Assignment - Pet First Aid 00:00:00

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Overview Statistics reveal that over 67% of senior executives deem negotiation skills as 'crucial' for managerial roles, reinforcing the quintessential role of negotiation in today's business landscape. 'Negotiation Essential Skills - Level 3' is a meticulously crafted course to bridge the knowledge gap in this domain.  Delving deep into the rudiments of Understanding Negotiation, learners will traverse the intricacies of Phase One - Exchanging Information before transitioning to the strategic elements of Phase Two - Bargaining. The curriculum further elucidates the concept of Mutual Gain, leading to the decisive Phase Three - Closing.  With modules such as Dealing with Difficult Issues, Negotiating Outside the Boardroom, and Negotiating on Behalf of Someone Else, this course ensures a holistic understanding of the subject. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Negotiation Essential Skills - Level 3. It is available to all students, of all academic backgrounds. Requirements Our Negotiation Essential Skills - Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 11 sections • 10 lectures • 01:23:00 total length •Understanding Negotiation: 00:10:00 •Getting Prepared: 00:09:00 •Laying the Groundwork: 00:07:00 •Phase One - Exchanging Information: 00:07:00 •Phase Two - Bargaining: 00:09:00 •About Mutual Gain: 00:13:00 •Phase Three - Closing: 00:06:00 •Dealing with Difficult Issues: 00:09:00 •Negotiating Outside the Boardroom: 00:07:00 •Negotiating on Behalf of Someone Else: 00:06:00