47254 Courses in Birmingham delivered On Demand

Productive and impactful meetings through proficient communication techniques is something we all want to improve. This involves mastering skills such as clear articulation, active listening, and concise summarization to ensure effective exchange of ideas and information among participants. By emphasizing techniques like agenda setting, time management, and fostering a collaborative atmosphere, the goal is to enhance meeting efficiency, maximize productivity, and strengthen team cohesion through effective communication practices. Learning Objectives The following are some of the key outcomes in this course: Discover the five steps to running meetings that are more efficient, more constructive, and more engaging for you and your team Develop an effective agenda that will give your team clarity, focus, and alignment Understand the conditions and steps involved in cultivating consensus as well as four strategies for reaching consensus faster. Reasons why conflicts arise and six strategies for resolving them Target Audience Young Professionals

Listening is challenged by attention and inference-making problems. Critical listening demands concentration, curiosity, and clarity with organization and evaluation. Discover how to increase understanding and what is the difference between people-orientated, action-orientated, content-orientated and time-orientated. Learning Objectives Demonstrate concentration, curiosity, and clarity as a critical listener, Explain how to give appropriate feedback, Identify five listening styles to meet different needs Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between direct and indirect communication. We communicate at our best when balancing directness with indirectness, being frank and diplomatic. Understand how to ask clarification questions to increase clarity and using the correct language with your customer. Learning Objectives Explain the difference between direct and indirect communication, Apply six tips for increasing listening clarity, Communicate in your customer's "language" Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Organizational culture plays a pivotal role in shaping the work environment, and fostering inclusion and respect is integral to a healthy workplace. In business, individuals often face challenges related to these crucial aspects. Problems can range from a lack of diversity in leadership roles to instances of discrimination and bias. Moreover, issues related to fostering respect, effective communication, and addressing cultural differences can arise. By addressing these challenges in training, employees can learn to create an inclusive atmosphere that values diversity and respects all individuals, leading to a more harmonious and productive work environment while avoiding potential legal and reputational issues. Learning Objectives The following are some of the key outcomes in this course: Learn what psychological safety is, why it's important and five steps for creating it in the workplace. Understand why creating an inclusive remote environment takes intentional effort from managers. Explore what an inclusive workspace looks like and get tips and strategies to benefit your team. We will answer some commonly asked questions about sex and gender. Explore tips on how to combat gender bias at work. Target Audience Managers, Team Leaders, Young Professionals

In the dynamic world of business, maintaining workplace integrity is a paramount challenge. This course delves into the complexities of ethical conduct, compliance with laws and regulations, and the promotion of a respectful, inclusive, and discrimination-free workplace. Participants will learn the knowledge and skills needed to uphold integrity in the workplace, fostering an ethical culture and ensuring legal compliance, ultimately enhancing organizational reputation and employee well-being. Learning Objectives The following are some of the key outcomes in this course: Learn what is workplace integrity. Explore multiple examples of workplace integrity. Understand the benefits and challenges of integrity. Learn how to maintain your integrity at work. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

In the corporate world, one significant challenge often faced is the effective implementation of inclusive communication within an organization's culture. Ensuring that every member of the team feels valued, heard, and included is essential for a harmonious and productive work environment. Issues can arise when there is a lack of awareness or understanding about the importance of inclusive communication, leading to unintentional bias or exclusion. To address these challenges, training on organizational culture and inclusive communication becomes crucial. This training equips employees with the skills to recognize and overcome communication barriers, fostering a culture where diverse perspectives are respected and embraced. Learning Objectives The following are some of the key outcomes in this course: Explore why seemingly innocuous terms and phrases may hurt others, why being mindful of your language matters, and how to communicate more inclusively. Learn how offensive comments can damage a workplace and explore ways to respond to offensive comments at work. Understand the difference between intent and impact and why they sometimes misalign. Learn how to recover after unintentionally hurting someone by following some time-tested do's and don'ts. Learn what shared agreements are, explore their benefits, and dive into some easy steps to develop your own. Target Audience Managers, Team Leaders, Young Professionals

Multicultural teams within organizations offer a diverse range of perspectives and experiences, but they also present unique challenges. Employees often struggle with understanding and respecting cultural differences, which can lead to communication breakdowns and misunderstandings. Building a cohesive and inclusive multicultural team demands effective cross-cultural communication, fostering cultural sensitivity, and resolving conflicts that may arise due to varying cultural norms. By addressing these issues, businesses can harness the true potential of multicultural teams, improving collaboration, creativity, and overall performance. Learning Objectives The following are some of the key outcomes in this course: Explore what it means to be part of a multicultural team and explore basic strategies managers can use to lead. Understand what cultural appropriation is, why it's problematic, and how to avoid engaging in it. Learn how to establish conversational norms around political issues at work and get some specific strategies for promoting and engaging in respectful discussions with co-workers. Discover four ways to accommodate beliefs in the workplace and get a few organizational do's and don'ts for navigating this. Target Audience Managers, Team Leaders, Young Professionals

In the dynamic world of business, individuals often encounter challenges in managing their careers effectively. Professionals in HR may struggle with keeping pace with ever-evolving labor laws and regulations, understanding complex compensation structures, and managing conflicts and employee relations. Discover theknowledge and skills needed to navigate these challenges, offering guidance on career advancement and ensuring they remain an invaluable asset to their organizations. Learning Objectives The following are some of the key outcomes in this course: Learn how to chart your career development, solicit help from your managers and team members, and ultimately define what success means for you. Understand your strengths, interests and values. Establish the different directions you can grow your career. Bring clarity to your career vision and tips how to break down large scale career goals. Understand how to develop and implement your action plan. Become more knowledgeable about the steps you can take to advance your career and develop professionally. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

We always need to ensure a structured and insightful interview process that accurately assesses candidates' qualifications, skills, and fit for the role and organization. This involves preparing relevant interview questions, establishing a welcoming and professional atmosphere, and conducting fair and thorough evaluations. By implementing best practices such as active listening, behavioral interviewing, and standardized evaluation criteria, the goal is to streamline the hiring process, identify top talent, and make informed hiring decisions that contribute to the organization's success. Learning Objectives The following are some of the key outcomes in this course: Learn seven steps you should take before the interview starts. Learn some best practices for strong interview questions. Explore four tips to create a professional, polished, and productive interview experience. Understand why follow-up is important, as well as what to say and how to do it effectively. Explore ways to reduce your bias as an interviewer so that you can promote diversity, inclusion, and objectivity in your interview and hiring processes. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

The use of inclusive language is a crucial component of fostering a diverse and welcoming organizational culture. However, people often face challenges in implementing this practice effectively. The problems include unintentional biases, outdated terminology, and lack of awareness about inclusive language guidelines. These issues can result in miscommunication, exclusion, and unintentional offense to colleagues and clients. e. Learning Objectives The following are some of the key outcomes in this course: Learn best practices for using gender-inclusive language at work, in private and public institutions, and in social settings. Explore race and ethnicity and pinpoint why words matter when discussing these labels. Deepen your understanding of disability, explore words that show respect and words to avoid, and learn best practices to communicate inclusively. Understand when and how to apologize at work and how you can write and publish inclusive online content that is accessible to everyone. Target Audience Managers, Team Leaders, Young Professionals