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AM Training and Coaching

am training and coaching

Training courses are ways of improving the effectiveness of your current workforce, but they are also attractive benefits for ambitious people. Training isn't just important to any company, it is vital. Although there are many categories of training such as management training and or sales training, there are general benefits to be realised from virtually any type of education program undertakes. Benefits both your company and your employees will realise include: Improved productivity and adherence to quality standards. Employees develop skill sets that allow them undertake a greater variety of responsibilities. Improved ability to implement and realise specific goals outlined in a company's business plan. Increased ability to respond effectively to challenges. Productivity usually increases when a company implements training courses. Training across the workforce, from the shop floor to executive level and in any discipline, improves: Competitiveness Profitability Customer satisfaction Market share Company reputation and profile It can also lead to reductions in: Inefficient use of time and materials Workplace accidents Staff turnover and absenteeism Recruitment expenses Training also makes a company more attractive to potential new recruits who seek to improve their skills and the opportunities associated with those new skills. The lack of a training strategy to a potential top candidate suggests that the company will fail to meet his or her own aspirations, leading to a lack of ambitious candidates. A training strategy involves the systematic training and improvement of people within the organisation so that they, and the company, can achieve their objectives and both personal and corporate goals. Training strategies vary according to requirements but important components include: Enhanced Customer Service Handling Complaints Training Team building Communication Leadership development Coaching Mental Health at workplace

Courses matching "Handling Complaints"

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Customer Service Diploma

By NextGen Learning

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

Customer Service Diploma
Delivered OnlineFlexible Dates
£7.99