1093 Courses delivered Live Online

Train the Trainer - Part 2 Course Overview: "Train the Trainer - Part 2" is designed for individuals who wish to elevate their training and presentation skills to the next level. This course offers in-depth guidance on how to maintain participant engagement, ensure clarity, and use effective communication techniques. Learners will explore advanced strategies for building rapport with their audience, refining their delivery style, and ensuring their messages are understood. By the end of this course, learners will be equipped with the tools to create more dynamic and impactful training sessions, fostering a deeper level of understanding and retention among participants. Course Description: This course delves into essential training strategies that enhance delivery and participant involvement. Learners will explore techniques for keeping the audience engaged, presenting material in a way that aids comprehension, and using non-verbal cues such as body language and tone to reinforce their message. The course covers strategies to help learners follow along, assess their understanding, and improve retention. By examining these core aspects, participants will develop advanced skills for delivering clear and memorable training. Upon completion, learners will be able to create a more effective learning environment and be prepared to engage with diverse audiences across various training settings. Train the Trainer - Part 2 Curriculum: Module 01: Introduction Module 02: Keep Them Engaged Module 03: Help Them Follow Along Module 04: Ensure They Understand Module 05: Use Effective Body Language and Tone (See full curriculum) Who is this course for? Individuals seeking to improve their training and presentation skills. Professionals aiming to enhance their teaching effectiveness. Beginners with an interest in becoming a more effective trainer. Anyone looking to engage audiences more effectively in a training environment. Career Path: Corporate Trainer Training and Development Specialist Learning & Development Coordinator Public Speaker Instructional Designer

ChatGPT for Marketing and Productivity with AI Tools Course Overview: This course provides an in-depth exploration of ChatGPT and other AI tools in the context of marketing and productivity. Designed for individuals keen on integrating AI into their business strategies, it covers essential techniques and applications to enhance marketing efforts and streamline work processes. Learners will gain insights into leveraging AI for targeted campaigns, content creation, and automation, while also learning how to increase personal and team productivity using AI tools. By the end of the course, learners will have a clear understanding of how to apply AI-driven solutions to achieve measurable results in marketing and productivity. Course Description: In this course, learners will explore the dynamic field of AI-powered marketing and productivity tools. Key topics include the AI Marketing Playbook, which introduces learners to the fundamentals of using AI in marketing, followed by strategies for utilising ChatGPT and other AI tools for content creation, social media campaigns, and customer engagement. Additionally, learners will discover various AI tools designed to optimise productivity, including project management, data analysis, and communication tools. This course provides a comprehensive approach, equipping learners with the knowledge to harness AI’s capabilities in improving both marketing efforts and workplace efficiency. ChatGPT for Marketing and Productivity with AI Tools Curriculum: Module 01: The AI Marketing Playbook Module 02: How to Use ChatGPT and AI for Marketing Module 03: Productivity with AI Tools (See full curriculum) Who is this course for? Individuals seeking to enhance their marketing efforts with AI. Professionals aiming to boost their productivity using AI-driven tools. Beginners with an interest in AI technologies and marketing. Business owners looking to streamline marketing and productivity. Career Path: Digital Marketing Specialist Marketing Automation Expert AI Solutions Specialist Productivity Consultant Marketing Manager

Graphic Design Using Canva Course Overview: This course introduces learners to the world of graphic design using Canva, a powerful yet accessible design tool. It covers the essentials of graphic design, starting from the basics of working with colour and progressing through intermediate and advanced design techniques. Learners will explore photo-editing tools, graphic layout principles, and how to create professional-quality designs for a variety of purposes. By the end of the course, learners will have developed the skills to create engaging and visually appealing graphics, preparing them for roles in the creative industry. Course Description: The course covers a range of topics that build a solid foundation in graphic design using Canva. Starting with working with Adobe colours online, learners will move on to mastering basic design principles within Canva, before advancing to more complex techniques such as photo editing and designing at a professional level. The course provides learners with the knowledge to create impactful designs for social media, marketing, and branding. Learners will gain valuable skills that are widely used in the design industry, allowing them to apply these techniques in real-world contexts. The course structure is designed to build upon each module, ensuring learners progress at a comfortable pace while enhancing their graphic design abilities. Graphic Design Using Canva Curriculum: Module 01: Working with Adobe Colours Online Module 02: Basic Graphics Design using Canva Module 03: Photo-Editing Basics Module 04: Intermediate to Pro Lessons on Canva Graphic Designs Module 05: Bonus (See full curriculum) Who is this course for? Individuals seeking to enter the graphic design field. Professionals aiming to enhance their creative design skills. Beginners with an interest in digital design and visual communication. Entrepreneurs looking to improve their brand visuals. Career Path Graphic Designer Digital Marketing Specialist Social Media Content Creator Branding Consultant Freelance Designer

Event Planning Course Overview This comprehensive Event Planning course offers learners an in-depth understanding of the key principles and techniques involved in planning successful events. Covering all aspects from event management and classification to marketing, catering, and security, the course provides the necessary skills for effective event coordination. Whether you're interested in organising corporate events, weddings, or large public gatherings, this course equips you with the knowledge and expertise to plan, execute, and manage events with confidence. Learners will also explore how to build an event planning business, ensuring long-term success in the industry. Course Description This course delves into the various stages of event planning, from conceptualising an event to its final execution. Key topics include understanding the role of an event planner, classifying different types of events, developing client relationships, marketing events, and overseeing logistics such as catering, decorations, and waste disposal. You will gain insights into event security, legal requirements, and effective communication with clients and vendors. Through this learning journey, you will develop the critical skills needed to plan a range of events and potentially start your own event planning business. Event Planning Curriculum Module 1: Introduction to Event Management Module 2: Role of an Event Planner Module 3: Event Classification Module 4: Events and Clients Module 5: Steps to Plan an Event Module 6: Invitation to the Event Module 7: Event Marketing Module 8: Catering at Events Module 9: Event Decorations Module 10: Cleaning and Waste Disposal Module 11: Event Security Module 12: Developing an Event Planning Business (See full curriculum) Who is this course for? Individuals seeking to become professional event planners Professionals aiming to expand their event management skills Beginners with an interest in event organisation Entrepreneurs looking to enter the event planning industry Career Path Event Planner Corporate Event Coordinator Wedding Planner Conference Organiser Event Marketing Specialist Event Operations Manager

Email Marketing for Beginners Course Overview This introductory course provides learners with a comprehensive understanding of email marketing, designed to equip them with the foundational skills necessary for effective campaigns. Covering key aspects of email list building, copywriting, and automation, the course offers practical insights into how email marketing drives engagement and conversions. By the end of the course, learners will gain confidence in creating and managing email campaigns, using analytics to measure their success, and maintaining an organised and responsive email list. Course Description In this course, learners will explore the essential components of email marketing, starting with a broad overview of online marketing strategies. The course then focuses on the art of building and using an email list, followed by crafting compelling email copy that resonates with audiences. Learners will gain knowledge in email analytics and automation tools, helping them streamline campaigns for better efficiency and results. Additionally, maintaining an email list through surveys will be covered, ensuring it remains relevant and responsive. Upon completion, learners will be proficient in setting up, managing, and optimising email marketing campaigns. Email Marketing for Beginners Curriculum Module 01: Introduction to the Course Module 02: Online Marketing – An Overview Module 03: Building Your Email List Module 04: Using Your Email List Module 05: Email Copywriting Module 06: Email Analytics & Automation Module 07: Maintaining Your Email List Using Surveys Module 08: Summary (See full curriculum) Who is this course for? Individuals seeking to understand the fundamentals of email marketing. Professionals aiming to enhance their digital marketing skills. Beginners with an interest in online marketing and customer engagement. Entrepreneurs looking to improve their customer communication strategies. Career Path Digital Marketing Specialist Email Marketing Manager Content Marketing Strategist Marketing Campaign Coordinator Communications Officer

Masterclasses? Refreshers? Introductions? It depends what you're looking for and where you want to pitch them, but here are six tried-and-tested highly focused sessions that organisations can take individually or as a series, to help develop their teams' project management capabilities one topic at a time. Objectives for each individual session are set out below, as part of the session outlines. Taken together, as a series, however, these modules are an ideal opportunity to develop your team's levels of project management capability maturity, whether that's by introducing them to the basic principles, refreshing them on best practice, or giving them the opportunity to really drill down into a specific area of challenge in your particular operating environment. Session outlines 1 Stakeholder management Session objectives This session will help participants: Understand why stakeholders matter to projects Be able to identify and engage stakeholders Be able to categorise stakeholders by their significance 1 Key principles What does 'stakeholder' mean - in theory? What does this mean in practice? Why stakeholders matter Consequences of missing stakeholders The stakeholder management process:IdentifyAssessPlanEngage 2 Identifying stakeholders Rapid listing CPIG analysis PESTLE analysis Drawing on the knowledge and experience of others Other ways to identify stakeholders 3 Assessing stakeholders Which stakeholders are significant? Stakeholder radar Power-interest maps Power-attitude maps 4 Planning The adoption curve Dealing with obstacles Who should engage which stakeholder? How should the project's organisation be structured? How will communication happen? 5 Engaging Seven principles of stakeholder engagement 2 Requirements and prioritisation Session objectives This session will help participants: Understand how clarity of requirements contributes to project success Use different techniques for prioritising requirements Agree requirements with stakeholders Manage changes to requirements 1 Understanding and managing stakeholder needs and expectations What are 'requirements'? What is 'requirements management'? Sources of requirements - and the role of stakeholders Are stakeholders sufficiently expert to specify their needs? Do they understand the detail of what they want, or do they need help to tease that out? What do stakeholders want to achieve? Working within constraints Prioritising requirements - three techniques 2 MoSCoW prioritisation 'Must have', should have', 'could have, 'won't have this time' When to use MoSCoW 3 The Kano Model Customer satisfaction - 'attractive' and 'must-be' qualities When to use Kano 4 Value-based prioritisation Understanding risk v value Using risk v value to prioritise features and schedules 5 Agreeing requirements Perfect v 'good enough' Establishing acceptance criteria Requirements traceability Agreeing project scope 6 Changing requirements Why requirements change Why change control matters Impact on projects A formal change control process Paying for change - managing change for different types of project 3 Estimating Session objectives This session will help participants: Understand the different purposes estimates satisfy Be able to use different estimating techniques Understand how to achieve different levels of accuracy 1 Key principles What's an estimate? Informed guesswork What needs to be estimated? Costs, resources, effort, duration Tolerances Precision v accuracy 2 Estimating through the lifecycle Start Plan Do 3 Early estimates Comparative ('analogous') estimating Parametric estimating Using multiple estimating techniques 4 Bottom-up estimating Bottom-up ('analytical') estimating Pros Cons 5 Three-point estimating Three-point ('PERT': Programme Evaluation and Review Technique) estimating Uncertainty and the range of estimates Calculating a weighted average Three-point with bottom-up 4 Scheduling Session objectives This session will help participants: Understand how to create a viable schedule Be able to use different forms of schedule Understand the concept of the critical path 1 Key principles The planning horizon Rolling wave planning Release planning 2 Viable scheduling Creating a viable schedule Define the scope Sequence the work Identify the risks and build in mitigations Identify the resources Estimate the effort and durations Check resource availability Refine until a workable schedule is produced 3 Critical path analysis The critical path Network diagrams Sequence logic Practical application:Network diagram with estimated durationsThe 'forward pass'The 'backward pass'Calculating total floatIdentifying the critical pathCalculating free float Gantt charts 5 Risk and issue management Session objectives This session will help participants: Understand the difference between risks and issues Be able to identify and assess risks Understand ways of mitigating risks Manage issues 1 Key principles Understanding risk Threats and opportunities The risk management processPreparation - proactive risk managementThe process - identify, assess, plan, implementStakeholder communication Roles and responsibilities Risk management strategy The risk register Risk appetite 2 Risk identification Brainstorming Interviews Assumption analysis Checklists 3 Risk assessment and prioritisation Probability, impact and proximity Triggers Qualitative risk assessment Qualitative impact assessment Qualitative probability assessment Probability / impact grid Bubble charts Risk tolerance 4 Planning countermeasures To mitigate or not to mitigate? Categories of risk response Avoid and exploit Reduce and enhance Transfer Share Accept Contingency Secondary risks 5 Issue management What is an issue? Tolerances Issues and tolerances The PRINCE2 view of issues Ownership of issues An issue management process Issue register 6 Budgeting and cost control Session objectives This session will help participants: Understand what to include in a budget - and why Choose - and use - the appropriate estimating technique Align the budget with the schedule Understand how to monitor spend and control costs Trouble-shoot effectively to get projects back within budget Session format Flexible. The session can be tailored to the participants' average level of project management maturity - a 60-minute session (delivered virtually) is an effective introduction. A 90-minute session allows for more in-depth treatment. A half-day session (face-to-face or virtual) gives time for a more challenging workshop, particularly to discuss specific cost control issues with any of the participants' current projects. 1 Where is the money coming from? Can we pay from revenue? Do we need to borrow? How long will the project take to pay back? The lifecycle of the budget Through-life costs Stakeholder involvement 2 Estimating costs Reminder: the relationship between estimates Reminder: possible estimating techniques What do we need to estimate?PeopleEquipmentMaterialsFacilities and operating costsWork package estimateEstimated project costs Estimating agile projects 3 Aligning budget and schedule Scheduling and financial periods Spreading the budget 4 Reserves and agreeing the budget Contingency reserve Management reserve Agreeing the budget 5 Cost control Planned spend over time Actual spend over time Work completed over time Evaluating different scenarios: delivery v spend 6 Trouble-shooting Why are we where we are? What has caused the project to spend at the rate it is? Why is it delivering at the rate it is? What are the root causes? What can we do about it?

Duration 1 Days 6 CPD hours This course is intended for This course is intended for business users and knowledge workers in a variety of roles and fields who have competence in a desktop-based installation of the Microsoft Office 2010, 2013, or 2016 edition of the Microsoft Office productivity suite, and who are now extending Microsoft Office to a collaborative cloud-based Office 365 environment. Overview In this course, you will build upon your knowledge of the Microsoft Office desktop application suite to work productively in the cloud-based Microsoft Office 365 environment. You will: Sign in, navigate, and identify components of the Office 365 environment. Create, edit, and share documents with team members using the Office Online apps, SharePoint, OneDrive for Business, and Delve. Collaborate and work with colleagues using the Yammer and Planner apps. Use email and manage contacts with Outlook on the web. Collaborate using Teams. Configure Teams. This course introduces working with shared documents in the familiar Office 365 online apps?Word, PowerPoint©, and Excel©?as an alternative to installing the Microsoft© Office desktop applications. This course also introduces several productivity apps including Yammer?, Planner, and Delve© that can be used in combination by teams for communication and collaboration. Getting Started with Office 365 Topic A: Sign In to Office 365 Topic B: Navigate the Office 365 Environment Collaborating with Shared Files Topic A: Work with Shared Documents in SharePoint Topic B: Edit Documents in Office Online Topic C: Collaborate on the SharePoint Site Topic D: Work with OneDrive for Business Topic E: Find Shared Resources Using Productivity Apps Topic A: Work with Productivity Apps in Combination Topic B: Broadcast Messages with Yammer Using Outlook on the Web Topic A: Send and Receive Email Topic B: Manage Contacts Topic C: Schedule Appointments Topic D: Personalize Outlook on the Web Collaborating with Teams Topic A: Overview of Microsoft Teams Topic B: Converse and Share in Teams Topic C: Call and Meet in Teams Topic D: Collaborate with Microsoft 365 Apps and Teams Configuring Teams Topic A: Configure Teams Topic B: Configure Channels Topic C: Configure Tabs Additional course details: Nexus Humans Microsoft 365 Office for the Web (with Teams) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft 365 Office for the Web (with Teams) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for those with a basic understanding of Microsoft© Windows© and who need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks. Overview In this course, you will use Outlook to compose and handle your email communications and also manage your calendar, contacts, and tasks.You will:Navigate Outlook to read and respond to email.Use the Address Book and format and spell check new messages.Attach files and insert illustrations to messages.Customize read and response options.Use flags, categories, and folders to organize messages.Create and work with Contacts.Create appointments and schedule meetings in Calendar.Create and work with Tasks and Notes. In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.This course covers the Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification exam. Getting Started with Outlook Topic A: Navigate the Outlook Interface Topic B: Work with Messages Topic C: Access Outlook Help Topic D: Outlook on the Web Formatting Messages Topic A: Add Message Recipients Topic B: Check Spelling and Grammar Topic C: Format Message Content Working with Attachments and Illustrations Topic A: Attach Files and Items Topic B: Add Illustrations to Messages Topic C: Manage Automatic Message Content Customizing Message Options Topic A: Customize Reading Options Topic B: Track Messages Topic C: Recall and Resend Messages Organizing Messages Topic A: Mark Messages Topic B: Organize Messages Using Folders Managing Contacts Topic A: Create and Edit Contacts Topic B: View and Print Contacts Working with the Calendar Topic A: View the Calendar Topic B: Create Appointments Topic C: Schedule Meetings Topic D: Print the Calendar Working with Tasks and Notes Topic A: Create Tasks Topic B: Create Notes Additional course details: Nexus Humans Microsoft Outlook for Office 365 (Desktop or Online) - Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Outlook for Office 365 (Desktop or Online) - Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Getting Started The Master of Business Administration Top Up is a prestigious postgraduate qualification that leading employers highly value. The programme is designed to enhance business managers' strategic thinking and decision-making and develop their critical understanding of business management. The programme is designed for individuals who hold a Qualifi Level 7 Diploma in Strategic Management and Leadership. This programme covers the core business sectors: entrepreneurship, marketing, accounting, statistics, finance, business ethics, business law, managerial economics, business strategy and analysis, operations, administration and communication. This programme, qualified from UK business schools, is well acknowledged and globally respected as it dominates critical thinking and research. MBA can also help you specialise in a new industry you want to move to or in your current sector. This professional qualification improves the chances of progression in a career path. This qualification helps the learner to oversee, supervise and allocate the operations in a business firm. The programme aims to make the candidate capable of understanding the functional aspects of a company and acquiring the skills for communication and decision-making. The MBA Top-Up programme is awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Major Project No examinations Entry Requirements Qualifi Level 7 Diploma in Strategic Management and Leadership or any equivalent diploma Further, candidates are also required to demonstrate their English language proficiency. Progression An MBA graduate can pursue a fruitful career in many industries. MBA can open career opportunities in various sectors such as banking and financial services, investment banking, management consulting, insurance, hospitality, media, information technology (IT) and marketing. MBA is often a pathway to promotion or a career change as you will gain a professional reputation and develop essential skills in the sector one chooses to pursue. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure MBA Top-Up Programme Structure Dissertation (Major Project) Delivery Methods The MBA Top-Up programme is awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

The work of a technical team is invariably challenging and often unpredictable. Definition of the work can be problematic, timescales can be hard to estimate and the right technical approach difficult to select. Staff involved in this type of work usually have very high levels of specialist knowledge in their field and have high expectations of those who lead them. In addition to the challenges of the work, the team leader often has to balance the need for professional excellence with financial and commercial considerations and to ensure that team goals are realistic by being an effective negotiator with other project and senior managers. These characteristics make technical team leadership a demanding and complex activity. This programme aims to help participants develop the skills needed to become an effective technical team leader. The objectives of this programme are to help participants: understand the significance of leadership skills and their impact on team performance review the key skills needed to be an effective, 'multi-dimensional' team leader and learn how to develop, adapt and apply them in practice learn how to identify the preferred leadership style for the context and organisational culture and how to develop personal style versatility understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team DAY ONE 1 Technical teams and leadership What is a leader? How much can leadership be learned? The team environment and the impact of leadership skills The characteristics of high performance teams and their leaders Some useful models and theories of leadership explored Types of leadership; choosing how to use leadership power Evaluating personal leadership style; how to develop style flexibility 2 Essential skills for team leaders 3 key dimensions of effective leadership: inwards, outwards and upwards Developing and promoting a 'team vision': strategic thinking skills The vital role of communication skills and how to develop them Understanding others; emotional intelligence skills Being a visible leader; behavioural and influencing skills Building effective relationships; the importance of trust and respect DAY TWO 3 Leading inwards to build the team The role of leadership in developing team performance Understanding individuals in the team; recognising team role preferences Managing conflict and promoting positive team dynamics Setting standards, maintaining discipline and rewarding performance Harnessing team potential: building motivation within the team Promoting team learning; the team leader as coach / mentor 4 Leading outwards and upwards to support the team Negotiating realistic team goals; effective influencing skills Gaining empowerment and support from the key stakeholders Leading upwards: knowing when and how to take the initiative Building team credibility within the organisation; helping the team deliver Becoming an effective team player in leadership teams Building and maintaining rapport with influential stakeholders