1437 Courses delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for system administrators and implementors interested in learning IBM Security Verify Access. Overview Describe IBM Security Verify Access product and its key features Discuss the architecture and deployment process Configure IBM Security Verify Access users, groups, and domains Introduce concepts of a reverse proxy and how it fits in your web-based infrastructure Describe protected object space and the policy access control model Explain how to set up reverse proxy junctions to handle web requests Discuss and configure authentication mechanisms that are supported by Verify Access Explain and set up logging, auditing, and tracing for Verify Access components IBM Security Verify Access helps you simplify your users' access while more securely adopting web, mobile, IoT, and cloud technologies. It can be deployed on premises, in a virtual or hardware appliance, or containerized with Docker. Verify Access also directly connects with Verify SaaS for a modernized, hybrid IAM approach to enable your organization's migration to identity as a service (IDaaS) at a comfortable pace. Using the skills taught in this course, you learn how to run Verify Access via Docker, configure authentication and authorization mechanisms, implement policy access control, and set up reverse proxy junctions to process web requests. Hands-on exercises reinforce the skills learned. Unit 1 Introduction to IBM Security Verify Access Unit 2 Architecture and deployment Unit 3 Managing users, groups, and domains Unit 4 Reverse Proxy (WebSEAL) concepts Unit 5 Managing access control Unit 6 Configuring junctions for back-end resources Unit 7 Authentication framework and methods Unit 8 Logging, auditing, and tracing Additional course details: Nexus Humans TW108G IBM Security Verify Access Foundations training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the TW108G IBM Security Verify Access Foundations course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Systems Administrators and EngineersTechnical Solutions ArchitectsSystems IntegratorsChannel PartnersValue-Added Resellers Overview Understand the B-Series and C-Series product line similarities and differencesDescribe the C-Series standalone and UCS managed architectures Understand the process for upgrading B-Series and C-Series FirmwareAdministering service profiles, pools, and policiesUnderstanding RBAC with Active Directory integrationAdministering backup and restores in UCS ManagerLearn and discuss the various management tools for Cisco UCSPerform basic troubleshooting of B-Series and C-Series in normal operations Using real-world scenarios and examples, this course will explore all of the components of the UCS B-Series and C-Series solutions from a day to day administrative point of view. UCS Infrastructure Components Cisco UCS Servers and Components Exploring Cisco UCS User Interfaces Cisco UCS Management Framework and Features Administering Cisco C-Series Servers Describing Cisco UCS C-Series Servers Cisco UCS C-Series Integrated Management Controller Provisioning Monitoring and Logging on the Cisco UCS C-Series Server Provisioning Cisco UCS C-Series Server Integration in UCS Manager Updating Cisco UCS C-Series Firmware with the Host Upgrade Utility Troubleshooting C-Series Standalone and UCS Managed Environments Administering Cisco B-Series Servers RBAC, Organizations, and Active Directory Integration Configuring Compute Node LAN Connectivity Configuring Compute Node SAN Connectivity Creating Identity and Resource Pools Creating Service Profiles Creating Templates and Cloning Service Profiles Managing Service Profiles Operating System Installation Options Backing Up and Restoring UCSM Database Upgrading UCS B-Series Firmware Troubleshooting Cisco UCS B-Series Configuration Troubleshooting Cisco UCS B-Series Operation UCS Management Tools UCS Management Tool Overview Integrating UCS Manager with UCS Central Managing UCS Using the Cisco UCS PowerTool Additional course details: Nexus Humans Cisco Administering Cisco Data Center Unified Computing System (DCUCA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering Cisco Data Center Unified Computing System (DCUCA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is introductory-level, but technical in nature. In order to participate in the hands-pon labs you should have a basic understanding of database principles, basic scripting skills (in relation to Oracle) and basic analytics skills. Overview This course is approximately 50% hands-on lab to lecture ratio, combining engaging expert lessons, demos and group discussions with real-world, skills-focused machine-based labs and exercises. Working in a hands-on learning environment led by our expert facilitator, you'll explore: Core concepts of regular PDBs Creating a CDB, and then using different methods to create PDBs. How to start and shut down a CDB and how to open and close a PDB. Security aspects in CDBs and PDBs in various areas like privileges and roles, lockdown profiles, auditing, Database Vault, and encryption. Availability through backup, duplicate, recovery, and flashback topics and then performance, monitoring, and resources allocation management in CDBs and PDBs. How you can move data from a non-CDB environment to a PDB. How to move data between PDBs by using utilities such as the export and import features of Oracle Data Pump, SQL*Loader, external tables, and Oracle Recovery Manager. The multitenant architecture enables you to have many pluggable databases inside a single Oracle Database instance. Oracle Database 19c Multitenant Architecture is a three-day hands-on course that explores the multitenant architecture and the different types of pluggable databases (PDBs) in multitenant container databases (CDBs). Multitenant Architecture CDB Basics CDB and Regular PDBs Application PDBs and Application Installation PDB Creation PDB Creation CDB and PDB Management Storage Security Security Backup and Duplicate Recovery and Flashback Performance Resources Allocation Data Movement Data Movement Upgrade Methods Miscellaneous Additional course details: Nexus Humans Oracle 19c Database Multitenant Architecture (TTOR20719) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 19c Database Multitenant Architecture (TTOR20719) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This is an intermediate course for people who need to write and maintain Rexx programs in the z/OS system environment. Overview The objectives of this course are as follows:- Write programs using the Rexx language- Use various data parsing techniques- Use built-in Rexx functions- Create user-defined internal and external functions and subroutines- Issue host commands from within Rexx execs- Code programs that read and write data sets- Use instructions and commands that manipulate the data stack- Use Rexx debugging tools- Write error-handling routines This course is designed to teach you the basic skills required to write programs using the REXX language in z/OS. The course covers the TSO extensions to REXX and interaction with other environments such as the MVS console. Day 1 Unit 1 - Introduction Unit 2 - Getting started with REXX (start) Lab exercise 1 Unit 2 - Getting started with REXX (finish) Lab exercise 2 Unit 3 - Programming in REXX (start) Day 2 Lab exercise 3 Unit 3 - Programming in REXX (finish) Lab exercise 4 Unit 4 - Functions and subroutines (start) Lab exercise 5 Day 3 Unit 4 - Functions and subroutines (finish) Lab exercise 6 Unit 5 - Debugging and error handling Lab exercise 7 Unit 6 - Executing host commands Lab exercise 8 Day 4 Unit 7 - Compound variables and the data stack Lab exercise 9 Unit 8 - Reading and writing data sets in REXX Lab exercise 10 Unit 9 - The parse instruction Day 5 Lab exercise 11 Unit 10 - Using REXX: REXX compiler, REXX in batch, MVS console commands Lab exercise 12 Additional course details: Nexus Humans ES52 IBM z/OS REXX Programming Workshop training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ES52 IBM z/OS REXX Programming Workshop course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Security-operations (SecOps), or security, orchestration, automation, and response (SOAR) engineers, managed security service providers (MSSPs), service delivery partners, system integrators, and professional services engineers Overview This training is designed to enable a SOC, CERT, CSIRT, or SOAR engineer to start working with Cortex XSOAR integrations, playbooks, incident-page layouts, and other system features to facilitate resource orchestration, process automation, case management, and analyst workflow. The course includes coverage of a complete playbook-development process for automating a typical analyst workflow to address phishing incidents. This end-to-end view of the development process provides a framework for more focused discussions of individual topics that are covered in the course. The Cortex? XSOAR 6.8: Automation and Orchestration (EDU-380) course is four days of instructor-led training that will help you: Configure integrations, create tasks, and develop playbooks Build incident layouts that enable analysts to triage and investigate incidents efficiently Identify how to categorize event information and map that information to display fields Develop automations, manage content, indicator data, and artifact stores, schedule jobs, organize users and user roles, oversee case management, and foster collaboration This class is powered by Cloud Harmonics. Course Outline Module 1 - Core Functionality and Feature Sets Module 2 - Enabling and Configuring Integrations Module 3 - Playbook Development Module 4 - Classification and Mapping Module 5 - Layout Builder Module 6 - Solution Architecture Module 7 - Docker Module 8 - Automation Development and Debugging Module 9 - The Marketplace and Content Management Module 10 - Indicators and Threat Intelligence Management Module 11 - Jobs and Job Scheduling Module 12 - Users and Role-Based Access Controls (RBAC) Module 13 - Integration Development Additional course details: Nexus Humans Palo Alto Networks: Cortex XSOAR 6.8: Automation and Orchestration(EDU-380) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Palo Alto Networks: Cortex XSOAR 6.8: Automation and Orchestration(EDU-380) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This basic course is for IT personnel with a theoretical background of z/OS. Overview Review the main concepts of z/OS Log on to TSO and start ISPF/PDF Navigate through ISPF/PDF dialogs and use the basic ISPF/PDF functions and the ISPF Editor Use ISPF/PDF to allocate data sets and edit data sets (including hierarchical file system (HFS) files) via the ISPF Editor primary and line commands Use ISPF to create and manipulate (copy, rename, delete, list, sort and merge) data sets Identify security considerations for Multiple Virtual Storage (MVS) data sets and HFS files Describe and use TSO/E commands Perform simple modifications to existing ISPF/PDF panels Invoke a REXX exec and TSO CLIST Tailor existing JCL and submit batch jobs Review job status and job output using SDSF Invoke UNIX processes Manipulate HFS directories and file systems using the UNIX System Services ISHELL This course is designed to teach students the fundamental practical skills to navigate and work in a z/OS environment. This includes the use of ISPF/PDF dialogs, TSO/E commands, JCL, UNIX System Services shell, and BookManager. Review of the z/Architecture and z/OS An Introduction to ISPF, ISPF/PDF, and RACF System familiarization Working with ISPF/PDF (Part 1 & 2) Allocate new data sets ISPF editor primary commands ISPF editor line command Copy/move/rename/delete data sets and members Data set lists Working with TSO/E Using TSO/E commands Working with JCL Submit a job JCL exercises Working with UNIX System Services Procedures ISHELL and hierarchical file system Additional course details: Nexus Humans ES10 IBM Fundamental System Skills in z/OS training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ES10 IBM Fundamental System Skills in z/OS course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Experienced IT Asset Managers Overview By attending this course the attendee will be able to Understand and utilize the dependencies, relationships and benefits of the KPAs found within an effective IT Asset Management Program specify and define the duties and responsibilities necessary to be an effective IT Asset Manager be able to obtain and display an understanding of the resources and commitment necessary to implement a fully functional IT Asset Management Program. Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organization?s ITAM Program. The intense three-day course with certification is packed full of information and real-world experiences designed to make your ITAM Program more effective and efficient, and the CITAM Certification will lend notable credibility to both you and your ITAM Program.This course addresses each of the Key Process Areas (KPAs) identified within the IBPL that, when combined, empowers an organization and maximizes the value of their IT assets. The course will also review the core processes that encompass the ITAM Program and the projects that will help an organization build a productive and profitable business unit.The course includes exam for CITAM certification. Course Outline IAITAM and the Mission ITAM Code of Ethics Defining Primary Roles in an ITAM Program IAITAM?s 12 KPAs Relationships, Dependencies, and Benefits KPA Interdependencies Roles and Responsibilities Creating Dynamic Job Descriptions for ITAM Programs The Role of a Program Manager Project Management Relationship Triangle Sample Projects by KPA Prioritization and the ITAM Program Lifecycle Management Process Building Best Practices Gaining Executive Buy-in Business Case Template Maturity Assessment ITAM as a Core Business Function Additional course details: Nexus Humans Certified IT Asset Manager (CITAM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified IT Asset Manager (CITAM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Ethical Hackers, Penetration Testers, Network Server Administrators, Firewall Administrators, Security Testers, System Administrators and Risk Assessment Professionals, Cybersecurity Forensic Analyst, Cyberthreat Analyst, Cloud Security, Analyst Information Security Consultant, Application Security Analyst, Cybersecurity Assurance Engineer, Security Operations Center (SOC) Analyst, Technical Operations Network Engineer, Information Security Engineer, Network Security Penetration Tester, Network Security Engineer, Information Security Architect. Overview Upon successful completion of this course, students will master their Penetration Testing skills, perform the repeatable methodology, become committed to the code of ethics, and present analyzed results through structured reports. The main course outcomes include: 100% mapped with the NICE framework. Maps to the job role of a Penetration Tester and security analyst, based on major job portals. 100% methodology-based Penetration Testing program. Provides strong reporting writing guidance. Blended with both manual and automated Penetration Testing approaches. Gives a real-world experience through an Advanced Penetration Testing Range. Designed based on the most common Penetration Testing services offered by the best service providers in the market. Offers standard templates that can help during a Penetration test. This is a multidisciplinary course with extensive hands-on training in a wide range of crucial skills, including advanced Windows attacks, Internet of Things (IoT) and Operational Technology (OT) systems, filtered network bypass techniques, exploit writing, single and double pivoting, advanced privilege escalation, and binary exploitation. Course Outline Introduction to Penetration Testing Penetration Testing Scoping and Engagement Open Source Intelligence (OSINT) Social Engineering Penetration Testing Network Penetration Testing ? External Network Penetration Testing ? Internal Network Penetration Testing - Perimeter Devices Web Application Penetration Testing Wireless Penetration Testing IoT Penetration Testing OT/SCADA Penetration Testing Cloud Penetration Testing Binary Analysis and Exploitation Report Writing and Post-Testing Actions Additional course details: Nexus Humans Certified Penetration Testing Professional (CPENT) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Penetration Testing Professional (CPENT) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is for web developers who are well-versed in JavaScript and want to take their TypeScript knowledge to the next level. No prior TypeScript knowledge is required. Overview By completing this course, you will be able to build interesting TypeScript projects. This course will take your current TypeScript knowledge to the next level. Here are the important topics that this course will cover: - Learn the fundamentals of TypeScript - Build a weather forecast widget with Angular - Create building a note-taking client/server application using Angular, Node.js, and MongoDB - Create a real-time chat application with React In this course, you will begin by learning the fundamentals of TypeScript and then move toward advanced concepts. Then, learn how TypeScript relates to JavaScript that you may have written before. and understand the benefits of TypeScript and how it can help you avoid software defects. You will also learn to use type guards, check null and undefined, create tagged union types, and compare the performance of algorithms. Additionally, you will use TypeScript to build a weather forecast widget with Angular and then progress by building a note-taking client/server application using Angular, Node.js, and MongoDB, and finally create a real-time chat application with React. TypeScript Fundamentals Introduction to TypeScript Type Checking Advanced Type Analysis Features Comparing Performance of Algorithms Building a Weather Forecast Widget with Angular 4 Using Modules Creating the First Component Using the Component in Other Components Using the Main Component Note-Taking Client/Server App Setting up the Server Integrating with MongoDB Creating the Client Side with Angular Real-Time Chat Setting up the Project Writing the Server Creating the Chat Room Additional course details: Nexus Humans Building Web Applications With TypeScript, Angular, and React training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Building Web Applications With TypeScript, Angular, and React course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.