1138 Courses delivered Live Online

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

Level 2 Certificate in Nutritional Therapy Course Overview: The Level 2 Certificate in Nutritional Therapy provides learners with an essential understanding of the key principles behind nutrition and how it can be applied therapeutically. The course delves into the impact of food on health and how personalised nutrition strategies can aid in improving wellness. It covers the science of nutrition, including the effects of food on the body, common dietary issues, and therapeutic approaches. Through this course, learners will gain the knowledge to integrate nutritional therapy into various professional settings and improve client health outcomes. By the end, learners will be well-equipped to understand individual nutritional needs and how to implement tailored dietary strategies for optimal health. Course Description: The Level 2 Certificate in Nutritional Therapy offers an in-depth exploration of how nutrition influences health, addressing the biological and biochemical mechanisms at play. Learners will explore the specific nutritional requirements for different conditions, the therapeutic application of nutrition, and how to create personalised nutritional plans. The course covers powerful nutrient-rich foods, the significance of balanced diets, and the importance of lifestyle factors in health management. Additionally, learners will gain insight into the role of wellness coaching within the field of nutritional therapy, integrating coaching techniques to support individuals in achieving their health goals. The course is designed to provide learners with practical tools and insights, fostering a thorough understanding of nutritional therapy and its benefits for overall wellbeing. Level 2 Certificate in Nutritional Therapy Curriculum: Module 01: Why Individuals React Differently to Food Module 02: Practical Steps for Using Nutrition as Therapy Module 03: The Specifics of Powerful Nutrient-Rich Foods Module 04: Wellness Coaching and Nutritional Therapy Module 05: Putting it all Together (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of nutrition. Professionals aiming to integrate nutritional therapy into their practice. Beginners with an interest in health, wellness, and nutrition. Those wishing to pursue a career in wellness coaching or dietary consultancy. Career Path: Nutritional Therapist Health Coach Dietary Consultant Wellness Coach Holistic Health Practitioner Clinical Nutrition Assistant

Pet Training Masterclass Course Overview The Pet Training Masterclass is a comprehensive course designed to equip learners with the essential knowledge and skills needed to train pets of various species. The course covers a wide range of topics, including effective dog, cat, and rabbit training techniques, as well as pet hygiene, wellness, and grooming practices. Learners will also explore key areas such as pet first aid, therapy, and the broader role of pets in therapy settings. By the end of the course, participants will have the tools to address common pet behavioural issues, ensure their pets’ well-being, and foster a strong bond between owner and animal. This course offers practical insights and valuable knowledge that can be applied in various pet-related contexts. Course Description This course dives deep into the fundamentals of pet training, providing learners with a solid foundation in dog, cat, and rabbit training techniques. Learners will gain insight into pet hygiene, grooming, and wellness, ensuring that they are well-equipped to maintain their pets' health and happiness. The course also covers essential first aid for pets, preparing learners to handle emergencies with confidence. Additionally, the concept of pet therapy will be explored, including how pets can provide emotional support and contribute to well-being. This course blends theoretical knowledge with practical skills to prepare learners for various pet care roles. Participants will finish the course with a well-rounded understanding of animal behaviour, safety protocols, and general care practices, making them more competent and confident pet owners or trainers. Pet Training Masterclass Curriculum Module 01: Foundations of Pet Training Module 02: Dog Training Module 03: Cat Training Module 04: Rabbit Training Module 05: Pet Hygiene, Wellness, and Grooming Module 06: Pet First Aid Module 07: Pet Therapy (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of pet care and training. Professionals aiming to specialise in pet training or animal care. Beginners with an interest in understanding pet behaviour and welfare. Anyone wanting to improve their relationship with pets or pursue a career in pet services. Career Path Pet Trainer Animal Behaviour Specialist Pet Care Provider Pet Groomer Animal Welfare Worker Pet Therapist Veterinary Support Roles

Recruitment Consultant Diploma Level 5 Course Overview The Recruitment Consultant Diploma Level 5 provides learners with in-depth knowledge and expertise required to succeed in the recruitment industry. This course covers a broad range of topics, including recruitment legislation, sales strategies, candidate management, and client acquisition. By the end of the course, learners will gain a comprehensive understanding of the recruitment process and how to effectively manage both candidates and clients. The course is designed to equip individuals with the essential skills needed for success in recruitment consultancy, offering valuable insights into industry practices, strategies, and key performance indicators. Course Description This diploma course offers a detailed exploration of the recruitment industry, starting with an introduction to its significance and the various legislative frameworks that impact recruitment practices in the UK. Learners will delve into strategies for candidate attraction, interview processes, and client acquisition. The modules are designed to help individuals develop critical skills in sales, client management, and the recruitment process itself. Learners will understand how to set key performance indicators, effectively manage candidates, and formulate strategies for success in the recruitment sector. This course is structured to provide comprehensive learning, ensuring that students are well-prepared for careers in recruitment consultancy. Recruitment Consultant Diploma Level 5 Curriculum: Module 01: Introduction to Recruitment: Importance and Implications Module 02: An Overview of the Recruitment Industry Module 03: The UK Recruitment Legislation Module 04: Sales and Selling in the Recruitment Industry Module 05: The Recruitment Process Module 06: Key Performance Indicators for the Recruitment Industry Module 07: Candidate Attraction for Recruitment Module 08: Candidate Management Module 09: Candidate Interview Processes Module 10: Client Acquisition Module 11: Client Strategy in the Recruitment Sector Module 12: Client Management Module 13: Steps to Starting and Running a Successful Recruiting Service (See full curriculum) Who is this course for? Individuals seeking to enter the recruitment industry. Professionals aiming to advance their recruitment career. Beginners with an interest in recruitment consultancy. Those looking to develop a deeper understanding of recruitment processes. Career Path Recruitment Consultant Talent Acquisition Specialist Recruitment Agency Manager Client Relationship Manager in Recruitment Recruitment Operations Specialist

Party Planner and Event Management Skills Course Overview: This comprehensive course in "Party Planner and Event Management Skills" is designed for individuals seeking to build a career in the event planning industry. It covers all key aspects of event organisation, including the fundamentals of party planning, budgeting, and selecting appropriate themes and venues. By the end of the course, learners will have developed a solid foundation in event management, capable of managing everything from guest demographics to vendor relationships. Practical applications include starting and running a party planning business, while the course equips learners with the necessary tools to stand out in the competitive event planning market. Course Description: In this course, learners will gain an in-depth understanding of the key responsibilities of a party planner and event manager. Topics include types of parties, essential planning skills, business management, and the specifics of guest management, vendor coordination, and food and beverage arrangements. The course also explores how to develop and maintain a client base, build professional networks, and deliver memorable events. Through engaging content, learners will build confidence in their ability to handle various aspects of event planning, ensuring they are well-prepared for the challenges and rewards of working in this dynamic field. Party Planner and Event Management Skills Curriculum: Module 01: Introduction to Party Planner Module 02: Types of Parties - Overview Module 03: Skills You Need to Be a Party Planner Module 04: Starting Your Party Planning Business Module 05: Party Planning Business Functions Module 06: Initial Planning & Budgeting Module 07: Guest Demographics Module 08: Choosing a Theme Module 09: Venue Requirements Module 10: Food and Beverage Module 11: Vendors Every Party Planner Should Know Module 12: Generating a Client Base Module 13: Networking Module 14: Making the Party Memorable (See full curriculum) Who is this course for? Individuals seeking to enter the event planning industry. Professionals aiming to develop their party planning skills. Beginners with an interest in party planning and event management. Aspiring entrepreneurs in the event services sector. Career Path Event Planner Party Planner Wedding Planner Corporate Event Organiser Venue Coordinator Event Marketing Specialist Event Management Entrepreneur

Course Overview Cyber Security Awareness Training is designed to equip learners with the essential knowledge to identify, manage, and reduce cyber risks in both personal and professional environments. This course provides a comprehensive understanding of the ever-evolving landscape of cyber threats and the proactive steps necessary to mitigate them. Through clear, accessible content, learners will explore key areas such as cyber attacks, password management, data breaches, and safe internet practices. By the end of the programme, participants will be able to recognise potential cyber threats, protect sensitive information, and contribute to creating a more secure digital environment. Whether for personal confidence or professional enhancement, this course offers crucial insights to stay safe in today’s technology-driven world. It is suitable for individuals at all levels, ensuring a solid foundation for developing cyber security awareness and resilience against emerging digital risks. Course Description This Cyber Security Awareness Training course delves deeper into the principles of protecting information and systems from cyber threats. Learners will explore common cyber attacks, cybercrimes, and the consequences of data breaches, alongside strategies for strengthening password security and practising safe internet browsing. The training also covers essential topics such as securing remote work environments, managing devices securely, and applying preventative measures to mitigate risks. Throughout the course, participants will engage with structured, easy-to-understand materials designed to build their confidence and competence in cyber security awareness. Learners will gain the ability to assess potential vulnerabilities, adopt safer digital habits, and contribute to wider organisational security initiatives. Delivered in a flexible, accessible format, the course is structured to support learners in developing critical thinking around cyber security issues while enhancing their ability to respond effectively to real-world digital threats. Course Modules Module 01: Introduction to Cyber Security Module 02: Cyber Attacks Module 03: Cybercrimes Module 04: Cyber Security and Data Breaches Module 05: Password Management Module 06: Internet Browsing Module 07: Office and Remote Work Security Module 08: Device Management Module 09: Preventative Measures (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of cyber threats and secure their digital presence. Professionals aiming to strengthen workplace cyber security practices. Beginners with an interest in cyber security, information security, or technology sectors. Employees required to complete cyber security awareness as part of corporate compliance programmes. Small business owners wishing to protect their business operations and client data. Career Path Cyber Security Assistant IT Support Analyst Security Awareness Coordinator Risk and Compliance Assistant Data Protection Officer Network Security Administrator Information Security Officer Technical Support Specialist Digital Operations Executive

Course Overview The Advanced Pet First Aid course equips learners with essential knowledge to effectively respond to a wide range of pet health emergencies. Covering critical topics such as CPR, shock management, bandaging, and treating poisoning, this course ensures participants are prepared to act swiftly and correctly in emergency situations. Learners will gain the confidence to handle common crises such as bleeding, fractures, seizures, and heatstroke, enhancing their ability to protect the wellbeing of pets. Whether for personal preparedness or professional development, this course offers invaluable insights that can make a significant difference in urgent situations. Upon completion, learners will have the skills and understanding necessary to manage first aid scenarios efficiently, safeguarding animal welfare and supporting recovery before veterinary care is available. Course Description This comprehensive Advanced Pet First Aid course delves into a wide range of emergency scenarios, providing detailed guidance on recognising and responding to critical pet health issues. Topics include dealing with collapse and unconsciousness, administering cardiopulmonary resuscitation (CPR), managing shock and bleeding, applying bandages, and addressing fractures. Learners will also explore the correct actions for seizures, choking, burns, poisoning, and other common emergencies. Through clear explanations, real-world case studies, and practical advice, the course builds a robust foundation for confident emergency response. Participants will also be guided on how to manage a first aid situation calmly and effectively and how to assemble and maintain a complete pet first aid kit. Designed to enhance both personal capability and professional credibility, this course empowers learners with vital skills to support pets during critical times and reinforces a strong commitment to animal welfare. Course Modules Module 01: Introduction Module 02: Collapse & Unconsciousness Module 03: Cardiopulmonary Resuscitation Module 04: Shock Module 05: Bleeding Module 06: Bandaging Module 07: Fractures Module 08: Seizures Module 09: Choking & Drowning Module 10: Heat Stroke & Hypothermia Module 11: Burns & Scalds Module 12: Poisoning Module 13: Bites & Stings Module 14: Common Emergencies Module 15: Managing a First Aid Scenario Module 16: Pet First Aid Kit (See full curriculum) Who is this course for? Individuals seeking to improve their ability to respond to pet emergencies. Professionals aiming to enhance their skills in animal care and safety roles. Beginners with an interest in animal health, veterinary services, or pet ownership. Pet owners wishing to better support their pets' wellbeing during critical situations. Animal shelter volunteers and rescue workers committed to effective emergency response. Career Path Veterinary Assistant Animal Care Worker Pet Groomer Dog Walker or Pet Sitter Animal Shelter Support Staff Pet Boarding and Daycare Operator Animal Welfare Officer Rescue Centre Assistant

Course Overview This advanced-level Project Management Level 7 course offers comprehensive training designed to develop strategic thinking, leadership acumen, and organisational proficiency. Covering the essential principles of professional project delivery, the course aligns with international frameworks such as PMBOK and PMI standards, giving learners a solid foundation in high-level project management methodologies. From global project execution to risk and quality management, participants will gain the skills to oversee complex initiatives, manage cross-functional teams, and navigate dynamic business environments. Emphasis is placed on critical areas such as change management, performance evaluation, and crisis response. By the end of the course, learners will be prepared to assume leadership roles in project-driven environments across diverse industries, demonstrating competency in managing time, resources, stakeholders, and strategic outcomes with confidence and clarity. Course Description This Level 7 course delves into advanced project management theories and practices, equipping learners with essential knowledge across the entire project lifecycle. Starting with foundational concepts and extending to global project frameworks, the curriculum includes modules on time, resource, and quality management, along with strategic planning, communication, and procurement. Learners will explore techniques for managing stress, conflict, and team performance, while also developing crisis response strategies and resilience planning. A strong focus is placed on leadership and stakeholder engagement, enabling participants to drive results through effective coordination and planning. Each module is structured to build critical thinking and decision-making capabilities suited for high-level responsibilities. By engaging with industry-relevant case studies and strategic planning exercises, learners will graduate with the insight required to lead organisational change, oversee multifaceted projects, and ensure long-term success within both public and private sectors. Course Modules: Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management (See full curriculum) Who is this course for? Individuals seeking to progress into senior-level project roles. Professionals aiming to formalise their project management expertise. Beginners with an interest in leadership and organisational management. Team leaders or coordinators aspiring to manage large-scale projects. Career Path Project Manager Programme Director Business Change Manager Risk and Compliance Officer Operations Manager Strategic Planning Consultant Procurement and Contracts Manager Portfolio Manager Crisis and Resilience Coordinator

Course Overview: "Financial Ratio Analysis for Business Decisions" equips learners with essential tools to analyse financial statements effectively, enabling better business decision-making. The course introduces key financial ratios such as profitability, return, liquidity, and operational ratios, providing valuable insights into a company's financial health. By understanding these ratios, learners can evaluate business performance, assess risks, and make informed decisions in various business contexts. The course is designed to enhance the financial acumen of professionals across sectors, equipping them with the analytical skills needed to drive strategic decisions and improve financial outcomes. Learners will gain a comprehensive understanding of how financial ratios influence corporate strategy, with an emphasis on real-world application in business operations and decision-making. Course Description: This course covers a range of financial ratios essential for making informed business decisions. Learners will explore profitability ratios, return ratios, liquidity ratios, and operational analysis, learning how to interpret and use these metrics to evaluate a company's performance. The curriculum also delves into identifying potential financial manipulations and understanding how these impact decision-making. By completing the course, learners will gain a solid understanding of financial ratio analysis and its role in assessing the strengths and weaknesses of an organisation's financial health. The course is designed for professionals across industries looking to enhance their financial literacy and analytical skills, preparing them to make confident, data-driven decisions. Learners will benefit from structured content, expert-led discussions, and industry-specific case studies that help contextualise theoretical concepts. Course Modules: Module 01: Introduction Overview of Financial Ratios Importance of Ratio Analysis in Decision-Making Key Terminology and Definitions Module 02: Profitability Understanding Profit Margin Ratios Gross Profit Margin Net Profit Margin Return on Assets (ROA) and Return on Equity (ROE) Module 03: Return Ratio Definition and Importance of Return Ratios Return on Investment (ROI) Economic Value Added (EVA) Evaluating Business Performance Module 04: Liquidity Ratio Importance of Liquidity Ratios in Business Current Ratio Quick Ratio Cash Flow Analysis Module 05: Operational Analysis Efficiency Ratios Asset Turnover Inventory and Receivables Management Module 06: Detecting Manipulations And Making Other Operational Decisions Identifying Financial Statement Manipulations Fraud Detection Techniques Making Operational Decisions Based on Financial Data (See full curriculum) Who is this course for? Individuals seeking to improve their financial decision-making skills. Professionals aiming to enhance their understanding of financial performance metrics. Beginners with an interest in business finance and financial analysis. Business analysts and managers looking to gain deeper insights into financial health. Career Path: Financial Analyst Business Analyst Investment Analyst Finance Manager Management Consultant Risk Manager Corporate Strategy Analyst

Course Overview The Foot Health Practitioner course is designed to equip learners with an in-depth understanding of foot anatomy, common disorders, clinical management, and therapeutic techniques. It provides a comprehensive exploration of the essential knowledge and skills needed to assist individuals in maintaining optimal foot health. Through a professionally structured curriculum, learners will develop the ability to identify, assess, and support a wide range of foot-related conditions, enabling them to make a positive difference in people's health and wellbeing. Whether you are seeking to enhance your current expertise or embark on a new professional journey, this course offers valuable insights that align with the highest standards of care. Upon completion, learners will be well-prepared to support foot health practices in various healthcare or wellness settings, backed by a robust understanding of clinical procedures, foot care strategies, and patient-centred approaches. Course Description This Foot Health Practitioner course delves into the key areas necessary for a thorough grounding in foot health care. Topics covered include the anatomy and physiology of the foot, dermatology, the management of foot disorders, and the identification and treatment of nail diseases. Learners will explore diagnostic techniques, clinical assessments, the use of podiatry equipment, and specialised care for high-risk and diabetic patients. Additional modules focus on cosmetic and therapeutic practices such as pedicure and reflexology, offering a broader perspective on foot health services. The course content is designed to build theoretical expertise, develop critical analysis, and foster a deeper understanding of foot health management within a professional setting. By the end of the programme, learners will possess the knowledge to confidently contribute to the maintenance and enhancement of foot health, supporting individuals across a range of demographics and care requirements. Course Modules Module 01: A Comprehensive Introduction to FHP Module 02: Anatomy and Physiology of Foot Module 03: Systems in the Foot Module 04: Foot Dermatology Module 05: Examination and Diagnosis in Clinical Management Module 06: Podiatry Equipment and Instrument Module 07: Foot Disorders Module 08: Treating Foot Disorders Module 09: Diseases of the Nail and Their Treatment Module 10: Management of High-Risk Patients Module 11: Diabetic Foot Module 12: Pedicure Module 13: Reflexology (See full curriculum) Who is this course for? Individuals seeking to build a professional foundation in foot health care. Professionals aiming to enhance their understanding of clinical foot management. Beginners with an interest in foot health, wellness, or complementary therapies. Those exploring opportunities within the healthcare and wellbeing industries. Career Path Foot Health Practitioner Podiatry Assistant Health and Wellness Consultant Reflexology Practitioner Nail Care Specialist (Medical Focus) Healthcare Support Worker Community Health Advisor