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This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events. How long will it take me to achieve this qualification? This qualification is usually achieved by taking a 2 day course. How is the qualification assessed? The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 in order to pass.

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

Learn about Intuitive Creativity, and three practices: Deep-Mapping, SoulCollage® and Walking with Trees If intuitive creative practices as a pathway to unfolding are new to you, please do be in touch to organise a call where you can discover more, share where you are at, and ask any questions you need to.  Register here and I will be in touch to arrange a call with you.

Coming soon! Tailored for seasoned professionals, our Level 7 Senior Leader course is for those seeking to enhance their leadership capabilities, this program is designed for individuals aspiring to or currently occupying senior leadership roles. Delve into advanced concepts of strategic leadership, organizational effectiveness, and change management. Explore the nuances of decision-making at the executive level, honing your skills in navigating complex business landscapes.

Coming soon! Embark on a transformative odyssey into operational leadership with our Level 5 Operations Department Manager course. Meticulously designed for individuals venturing into the role of an Operations Department Manager, whether through recent recruitment or a well-deserved promotion, this program is a gateway to acquiring advanced skills and unique insights crucial for success in the realm of operations.

Coming soon! Embark on a pioneering journey into the realm of strategic learning and development with our Level 5 Learning & Development Consultant (Business Partner) course. Tailored for individuals poised to step into the pivotal role of a Learning & Development Consultant, whether through recent recruitment or a well-deserved promotion, this program serves as a catalyst for acquiring advanced skills and unique insights crucial for excelling in the dynamic field of L&D.

Coming soon! Embark on a dynamic journey towards administrative mastery with our Level 3 Business Administrator course. Tailored for individuals stepping into the vibrant world of business administration, be it through recent recruitment or a well-deserved promotion, this program is crafted to instil a distinctive set of skills and insights essential for success in the administrative landscape.

Coming soon! The Oral Health Practitioner role complements the role of other dental professionals and fits in the dental career structure a higher level than a dental nurse but below a dental hygienist, hygienist / therapist or dentist. Working to the direction of a dentist you will take dental bacterial plaque indices and debris scores, apply fluoride varnish, take clinical photographs and take impressions.

Coming soon! The Certificate in Orthodontic Nursing is a qualification suitable for dental nurses who assist in orthodontic procedures. The course details areas of knowledge and understanding which a dental nurse assisting in orthodontic procedures needs to develop in order to practise competently. It requires students to maintain a work-based record of competence, integral to their learning journey, as well as complete an exam at the end of the 6 month course.