Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support
Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support
Course Duration: Half-day or full-day program (with virtual delivery options) Target Audience: Mid-to-senior level leaders, executives, managers, HR professionals, and leadership development coaches looking to enhance their leadership capabilities and create high-performing teams. Course Objectives By the end of this course, participants will be able to: Understand the role of coaching in leadership development and high-impact performance. Learn effective coaching strategies to inspire and elevate team performance. Develop skills in active listening, providing feedback, and fostering accountability. Enhance their ability to set clear goals, motivate teams, and create a culture of continuous improvement. Build an action plan for coaching their teams towards high-impact performance. Course Outline Module 1: The Role of Leadership in High-Impact Performance What defines high-impact leadership and performance? The difference between managing and coaching: leadership approaches that drive results The impact of leadership on organisational culture, productivity, and morale Essential leadership competencies for driving high performance Module 2: The Coaching Mindset Understanding the coaching mindset: shifting from directive leadership to empowering leadership Coaching as a tool for leadership development and team performance The benefits of a growth mindset in leadership and performance Key attributes of an effective coach: empathy, active listening, emotional intelligence Module 3: Key Coaching Skills for Leaders Active listening: asking the right questions, listening beyond the words Giving and receiving feedback: providing constructive feedback to motivate and improve performance Building rapport and trust with team members Coaching for growth: helping individuals unlock their potential and build confidence Challenging and supporting: knowing when to push for growth and when to provide support Module 4: Setting Clear, Achievable Goals The importance of goal-setting in coaching for high-performance Setting SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) Aligning team goals with organisational objectives and strategy Techniques for holding team members accountable to their goals Creating a culture of continuous feedback and improvement Module 5: Motivating and Inspiring Teams The psychology of motivation: intrinsic vs extrinsic motivation Leveraging strengths: identifying and utilising team members’ core strengths for high impact Building team ownership: fostering a sense of responsibility and autonomy Using recognition and reward systems to motivate performance Building resilience: coaching through setbacks and challenges Module 6: Coaching for Performance and Development Balancing short-term performance goals with long-term development needs Identifying potential and growth opportunities in your team Conducting effective one-on-one coaching sessions: structure and frameworks Using assessments and data to drive coaching decisions (e.g., 360-degree feedback, performance metrics) Encouraging self-reflection and self-coaching in team members Module 7: Leading through Change and Uncertainty Coaching leaders to navigate change: resilience in times of uncertainty The role of leadership in creating clarity and stability during change Helping teams embrace change and uncertainty with a growth mindset Leading with emotional intelligence during periods of transition Module 8: Action Planning for High-Impact Leadership Coaching Reflecting on your coaching style and leadership strengths Developing an action plan for coaching individual team members and leading high-performing teams Defining key coaching strategies and techniques for ongoing leadership development Creating a culture of feedback and continuous growth within your team Setting up regular check-ins and performance reviews to monitor progress Delivery Style Highly interactive with coaching demonstrations, role-playing, and peer-to-peer coaching exercises Real-world case studies and leadership scenarios to apply key concepts Practical tools, templates, and frameworks for implementing coaching in the workplace Personal action planning for leadership development and team performance Group discussions and reflection activities Course Materials Provided Leadership Coaching Framework and Templates SMART Goals Worksheet and Coaching Conversation Guide Feedback and Accountability Tools Leadership Development Action Plan Resource list: Books, podcasts, and articles on leadership coaching Optional Add-ons One-on-one leadership coaching sessions for personalised development Post-course check-ins and follow-up coaching to track progress Group coaching sessions for team leaders to share best practices and support one another Tailored modules focused on specific leadership challenges (e.g., change management, team dynamics)
Course Duration: Half-day or full-day program (with virtual delivery options) Target Audience: Mid-to-senior level leaders, executives, managers, HR professionals, and leadership development coaches looking to enhance their leadership capabilities and create high-performing teams. Course Objectives By the end of this course, participants will be able to: Understand the role of coaching in leadership development and high-impact performance. Learn effective coaching strategies to inspire and elevate team performance. Develop skills in active listening, providing feedback, and fostering accountability. Enhance their ability to set clear goals, motivate teams, and create a culture of continuous improvement. Build an action plan for coaching their teams towards high-impact performance. Course Outline Module 1: The Role of Leadership in High-Impact Performance What defines high-impact leadership and performance? The difference between managing and coaching: leadership approaches that drive results The impact of leadership on organisational culture, productivity, and morale Essential leadership competencies for driving high performance Module 2: The Coaching Mindset Understanding the coaching mindset: shifting from directive leadership to empowering leadership Coaching as a tool for leadership development and team performance The benefits of a growth mindset in leadership and performance Key attributes of an effective coach: empathy, active listening, emotional intelligence Module 3: Key Coaching Skills for Leaders Active listening: asking the right questions, listening beyond the words Giving and receiving feedback: providing constructive feedback to motivate and improve performance Building rapport and trust with team members Coaching for growth: helping individuals unlock their potential and build confidence Challenging and supporting: knowing when to push for growth and when to provide support Module 4: Setting Clear, Achievable Goals The importance of goal-setting in coaching for high-performance Setting SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) Aligning team goals with organisational objectives and strategy Techniques for holding team members accountable to their goals Creating a culture of continuous feedback and improvement Module 5: Motivating and Inspiring Teams The psychology of motivation: intrinsic vs extrinsic motivation Leveraging strengths: identifying and utilising team members’ core strengths for high impact Building team ownership: fostering a sense of responsibility and autonomy Using recognition and reward systems to motivate performance Building resilience: coaching through setbacks and challenges Module 6: Coaching for Performance and Development Balancing short-term performance goals with long-term development needs Identifying potential and growth opportunities in your team Conducting effective one-on-one coaching sessions: structure and frameworks Using assessments and data to drive coaching decisions (e.g., 360-degree feedback, performance metrics) Encouraging self-reflection and self-coaching in team members Module 7: Leading through Change and Uncertainty Coaching leaders to navigate change: resilience in times of uncertainty The role of leadership in creating clarity and stability during change Helping teams embrace change and uncertainty with a growth mindset Leading with emotional intelligence during periods of transition Module 8: Action Planning for High-Impact Leadership Coaching Reflecting on your coaching style and leadership strengths Developing an action plan for coaching individual team members and leading high-performing teams Defining key coaching strategies and techniques for ongoing leadership development Creating a culture of feedback and continuous growth within your team Setting up regular check-ins and performance reviews to monitor progress Delivery Style Highly interactive with coaching demonstrations, role-playing, and peer-to-peer coaching exercises Real-world case studies and leadership scenarios to apply key concepts Practical tools, templates, and frameworks for implementing coaching in the workplace Personal action planning for leadership development and team performance Group discussions and reflection activities Course Materials Provided Leadership Coaching Framework and Templates SMART Goals Worksheet and Coaching Conversation Guide Feedback and Accountability Tools Leadership Development Action Plan Resource list: Books, podcasts, and articles on leadership coaching Optional Add-ons One-on-one leadership coaching sessions for personalised development Post-course check-ins and follow-up coaching to track progress Group coaching sessions for team leaders to share best practices and support one another Tailored modules focused on specific leadership challenges (e.g., change management, team dynamics)
Understanding specific words and terms used in the healthcare sector is an absolute must if you are looking to progress in this profession. Once you have a basic understanding of how medical words are constructed they become easy to understand and use are internationally used by nurses, doctors, allied healthcare professionals, dentists and many other medical specialities.
LOOKING FOR: PICTURE BOOKS Perry Emerson is a Commissioning Editor at Little Tiger Press, where he works with authors and illustrators mostly on picture books and sometimes on novelty books. He is also a picture book author in his own right. Little Tiger Press publish a huge range of formats and genres, striving to create a diverse range of high-quality books, with something that will appeal to every reading taste, helping children develop a passion for books and a life-long love of reading. Authors who form part of the Little Tiger Picture Book Family include Bethan Clarke, Tracey Corderoy, Rachael Davis, Karl Newson, Jodie Parachini, Nima Patel, Steve Smallman, Stephanie Stansbie, Louie Stowell, Clare Helen Welsh, Becky Wilson and many more. When he’s not making books, he spends his time playing music and discovering new restaurants. Perry lives in London with his partner and their much-too-fluffy cat. For picture books, Perry would like you to submit a covering letter, and 1 complete manuscript, double-spaced, with spreads marked out, in a single word or PDF doc. By booking this session you agree to email your material to reach I Am In Print by the stated submission deadline to agent121@iaminprint.co.uk. Please note that I Am In Print take no responsibility for the advice given in your Agent121. The submission deadline is: Wednesday 20th August 2025
PARTICIPANTS WILL ENGAGE IN A TRAINING SESSION TO IMPROVE AND REFINE THEIR RÉSUMÉS. OPPORTUNITIES TO ENGAGE IN ONE-ON-ONE RÉSUMÉ BUILDING & REVIEW SESSIONS CAN BE OFFERED AS WELL. It’s time to move on—or maybe you’ve been “in transition” for too long. Either way, you need some input so that you know what others see when they look at your résumé, and what they hear when they interview you. Participants will engage in a training session to improve and refine their résumés. Opportunities to engage in one-on-one Résumé Building & Review sessions can be offered as well. Part I Data Collection and Organization – assessing work/activities and IMPACT (results) Success Story Format (Situation, Action, Results) Writing With Impact – how to tie actions to results Choosing The Right Words – transferable skills and powerful words Sales 101 – How will these skills benefit the hiring person’s organization? Part II UB4I Writing (“YOU”/ “YOUR,” not “I,” “me,” “my”) Reference list Principles of networking Cover Letter and Résumé Formats – margins, font, type size, small caps, etc. Role Play – Mock Interviews Participants will be able to: Create a complete and correct résumé, a marketing device to attract attention, generate interest, describe accomplishments, and invite contact. Discover, correct, and improve self-marketing messages, leading to a systematic assessment of specific work-related skills. Examine transferable skills and increase personal alignment with prospective organizational mission and goals. Online Format—Résumé Writing, Networking, & Interviewing Workshop 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. After a two-day seminar, our attendees remained in their seats wanting more from Dr Atkins. His direct, yet challenging approach to presenting topics seemed to mesmerize the participants. Many very lively discussions were part of our workshop’s context. Personally, I am very interested in re-booking this type of experience every year for new leaders to undergo! Michael J. Whitlock, Director of Fay Corey Union & ConferencesSUNY Cortland
LOOKING FOR: ADULT FICTION, NON-FICTION Daisy Chandley joined PFD in 2019 after graduating from the University of Oxford with a BA in Politics, Philosophy and Economics. She is an Associate Agent and assistant to Senior Agent Annabel Merullo and Head of Books Tim Bates as the UK sub-agent for New Directions Publishing in the US. Daisy is actively building a list of both fiction and non-fiction authors across a range of genres. With fiction, Daisy's wishlist roughly falls into three categories – if something feels like it overlaps between them, even better! 1) Sharp, original novels on the literary to upmarket spectrum, all the way from deeply dark and boundary-pushing books like Hurricane Season, Under The Skin or In The Cut to those balancing edge, heart and humour, like Detransition, Baby or A Visit From The Goon Squad. She loves irreverent wit, daring approaches in narrative or form, and seriously unsettling stories in equal measure, and if you can bring a few of those elements into one, it’ll go straight to the top of her. 2) Com-heavy rom-coms, whether in the dry but ultimately sob-inducing vein of Greta and Valdin or a Nora Ephron film, the escapist screwball delight of a Cary Grant classic, or the more unusual, genre-bending style of something like Palm Springs. Daisy is a sucker for Emily Henry and will always be happy to see an innovative take on tropey love stories, but is equally very keen to see to things a bit outside of the box, whether that’s integrating speculative elements, dark humour, or topical issues. In any case, humour and originality are my priority, and affectionately snarky bickering is the best way to make her fall head over heels with a couple. 3) Sleuths! Daisy is not the right person for police procedurals, but loves classic detectives and amateur sleuths. Whether it’s a delightful Knives Out or Nancy Drew homage or an intricate, unputdownable mystery on the darker side, the minute someone finds a good old fashioned clue, count her in! Overall, whether it’s a delightfully fun and scandalous page-turner or something really bold and experimental, if it’s stylish and smart – and maybe even a bit sexy – Daisy would love to see it. Daisy is definitely interested in literary speculative fiction, though not generally looking for hard SFF. Across the board, she is always looking for stories that explore sexuality, race, gender, and disability, and would particularly love to hear from writers whose voices and experiences aren’t given enough space in publishing. On the non-fiction side, Daisy is looking for bold new insights and underrepresented voices on popular science, nature writing, relationships, social issues and politics, and am always especially interested in fresh, playful and exciting writing on pop culture, love and the internet. She’d also love to see illuminating narrative non-fiction, whether a beautiful and lyrical exploration, or an enthralling and explosive deep-dive. A (large) handful of authors past and present whose work Daisy loves include Patricia Lockwood, Toni Morrison, Elif Batuman, Gillian Flynn, Shirley Jackson, Raven Leilani, Max Porter, Carmen Maria Machado, Virginia Woolf, Sayaka Murata, Kiley Reid, Sally Rooney, George Saunders, Joan Didion, Amy Liptrot, Ottessa Moshfegh, J.D. Salinger, Donna Tartt, Bret Easton Ellis, and Fernanda Melchor. Daisy is not the right fit for Children’s or YA authors. Daisy would like you to submit a covering letter, 1 page synopsis and the first 2,500 words of your manuscript in a single word document. (In addition to the paid sessions, Daisy is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Thursday 14th August 2025
LOOKING FOR: ADULT FICTION, NON-FICTION Una is a Rights Agent at Susanna Lea Associates and am starting to build a client list. She grew up in London and graduated from the University of Cambridge with a BA in English in 2021. At university, Una was particularly interested in contemporary West African and South Asian literature. She started as an agent's assistant at SLA London in 2022 and now handles some translation rights and provides support with editorial work and submissions. Una's favourite reads always set her at ease right away and draws her in with impressive and accessible storytelling, memorable characters or an original hook. Una enjoys writing which expands her worldview, makes her laugh out loud or keeps her on her toes with its twists and turns. She welcomes submissions from debut authors and would be keen to read across a wide range of genres and styles. She is looking for literary, upmarket and book club fiction, and is always drawn to stories that explores the challenges and complexities of love and relationships in all its forms —within families, between friends or in romantic relationships. Una loves the way in which familial relationships are dissected in The Wren, The Wren by Anne Enright and the impact of the local community in Small Worlds by Caleb Azumah Nelson. She is always drawn to novels with a strong sense of community, whether they are unified by geography, culture, or in other unexpected ways. Una has always loved reading international and translated fiction and welcomes submissions from authors writing contemporary fiction that engages with cultures and traditions from around the world, such as in voices of the deities in Freshwater by Akwaeke Emezi or the subversive tales of Sayaka Murata. She is not looking for children’s or YA titles, science fiction or high-concept fantasy, but is open to submissions from authors writing in the speculative fiction space, and books with fantastical or otherworldly elements, be that magical realism or supernatural horror, such as Mona Awad's campus novel with a twist, Bunny. Una would also love to read more writing that engages with the natural world and reminds us of the limitations of human understanding. In non-fiction, Una enjoys books that furthers her understanding of wider societal issues — nature and the environment, culture, and little-known history. Her recent non-fiction favourites are Eve by Cat Bohannon, Doppelgänger by Naomi Klein and Unearthed by Claire Ratinon. Una would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Una is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Wednesday 20th August 2025
Your guide to practice and learn to excel in Word 2019.
The comprehensive Microsoft Word 2016 Complete Course has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Microsoft Word 2016 Complete Course today, and learn from the very best the industry has to offer! This best selling Microsoft Word 2016 Complete Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Microsoft Word 2016 Complete Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Microsoft Word 2016 Complete Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Microsoft Word 2016 Complete Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Microsoft Word 2016 Complete Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Microsoft Word 2016 Complete Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Microsoft Word 2016 Complete Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
Course Objectives At the end of this course you will be able to: Identify and work with basic Word 2013 tools and features Edit text in a Word document Modify the appearance of text in a Word document Organise data in tables and lists Insert special characters and graphical objects Control the appearance of pages in a Word document Proof a document Customise the Word environment '1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk Customer Feedback Good pace, questions encoraged, trainer ensured everyone was kept at same level. Jenny Price - ACER ' With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Tailored in company training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Getting Started with Word Identify the Components of the Word Interface Create a Word Document Help Editing a Document Navigate and Select Text Modify Text Find and Replace Text Formatting Text and Paragraphs Apply Character Formatting Align Text Using Tabs Display Text as List Items Control Paragraph Layout Apply Borders and Shading Apply Styles Manage Formatting Adding Tables Insert a Table Modify a Table Format a Table Convert Text to a Table Managing Lists Sort a List Renumber a List Customise a List Inserting Graphic Objects Insert Symbols and Special Characters Add Images to a Document Page Setup Apply a Page Border and Color Add a Watermark Add Headers and Footers Control Page Layout Proofing a Document Check Spelling and Grammar Other Proofing Tools Check Accessibility Customising the Word Environment Customise the Word Interface Additional Save Options Who is this course for? Who is this course for? This course is intended for delegates who want to learn the fundamentals skills of working with Microsoft Word Requirements Requirements General knowledge of the Windows OS Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills
LOOKING FOR: MG, YA, ADULT FICTION, ADULT NON-FICTION, NON-FICTION FOR 7+ Megan Carroll is looking for writers in a variety of areas, and from a wide range of backgrounds – she is particularly keen to hear from Black, Asian, and LGBTQIA+ writers. Her main areas of focus this year are adult fiction and non-fiction, as well as non-fiction for 7+, and MG and YA fiction. In Fiction, Megan is keen to see high-concept love stories (think The Flat Share or The Lock In) for both commercial and reading group readers. She’d love to see those familiar romance tropes – enemies to lovers, friends to lovers, love triangles, forbidden love etc. – with underrepresented characters at the centre. She is also looking for historical fiction and gothic horror (think Laura Purcell, Stacey Halls and Silvia Moreno-Garcia) – anything that has a creepy, uneasy undertone is likely for Megan’s list. Megan is also actively looking for upmarket fiction and would love to see layered family drama, contemporary stories about life today and darkly comic novels that explore a specific time, place or experience. In Non-Fiction, Megan is keen to hear from experts in their field talking about topics relating to film, music, true crime, popular culture, history and issues from largely unrepresented perspectives. She is keen to see memoir, narrative non-fiction and essay collections. In Children’s and YA, she is keen to see contemporary YA with humour, and romance at the heart – fun and emotional stories that appeal to the interests and issues of the teenage readers. She’d also love to see thrillers and horror stories for this age group too. It’s unlikely that high fantasy novels for YA readers will be right for her, but she is keen to see stories with fantasy elements in a real world setting. On the younger end, Megan is looking for funny, contemporary middle grade – think Louise Rennison and Karen McCombie – and anything creepy and spooky for 8-12 year old readers too. She’d love to find something like Lemony Snicket’s A Series of Unfortunate Events and is keen to find original adventure stories in both fantasy and realistic settings. Megan would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Megan is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Tuesday 26th August 2025 at 9am UK BST
Microsoft Word Certification Level 3 Kindly Note: This course utilizes the Windows form of Microsoft Office 2016. Some other forms will have a few contrasts in the capacities. The Microsoft (MS) Word Certificate Level 3 course is intended for those of your representatives who wish to figure out how to function with Microsoft Word programming. Everybody in a business climate should be skillful in word handling programming, and MS Word is the most generally utilized of these product applications. Microsoft Word can be utilized for both business and individual use. The course covers a total outline of the highlights inside MS Word, and the colleague will dominate the abilities important to make, alter and print their own Word archives. Upon effective fulfillment of each of the 53 modules and the death of a different decision assessment, a course authentication is granted. The completely approved declaration can be advantageously downloaded or - for a little expense - it tends to be presented on the colleague. What's Covered in the Course? The accompanying word handling abilities are canvassed in this course: The most effective method to enter and erase text in a record; Parting and joining text; Capacities in Word; Discover and supplant text; Spell check, thesaurus and word tally; Instructions to design your archive; Making and altering boundaries and tables; Making a programmed chapter by chapter list; Embeddings pictures, shapes and Clipart; Printing highlights; Making and altering headers and footers; Configuration highlights in Word; Embeddings recordings; Embeddings commentaries and endnotes; Utilizing mail combine; Sending E-mail in Word; Instructions to add and alter hyperlinks; Fast access toolbar. What are the Benefits of the Course? This capability improves the worker's worth to the association, independent of their part, because of their capacity to plan proficient archives and reports; The course is available online 24 hours every day, 7 days per week, which makes it ideal for the individuals who work all day yet wish to redesign their abilities and capabilities; The accommodation of concentrating anyplace, whenever, on any gadget (PC, PC, tablet or cell phone), gave the student has a web association; Learning at a speed that is agreeable for the student - there is no time limit by which to finish the course; Short, sharp measured construction to the program, which makes learning simple and fun; Available online help all through the course; A thorough schedule, covering immeasurably significant word handling abilities.