404 Courses delivered Live Online

Understand what Emotional Intelligence is and how it impacts you and others around you. Course overview Duration: 1 day (6.5 hours) Emotional intelligence (EI) is increasingly being regarded as a major key to personal success. IQ measures our ability to problem solve and is pretty difficult if not impossible to change. Our emotional intelligence is our ability to problem solve about emotions and like any other skill can be developed and honed. Some of the most successful people in life today are those who are regarded as having a high level of emotional intelligence whatever their level of IQ. Being able to manage themselves and others successfully is often a crucial factor in their success. With a growing emphasis on ‘soft skills’, leaders and managers need to be able to sensitively handle other people, both within and outside the organisation. Emotions are important in work life. They drive motivation and commitment; they are an inherent part of what we do whatever our job role. Effective individuals are proficient at recognising, using, understanding, and managing emotions in themselves and others. This one day course will help participants improve their understanding and skill in these areas. Objectives  By the end of the course you will be able to: Identify the aspects of your role where emotions are important Recognise the four key elements of Emotional Intelligence Use a range of skills to build and maintain key relationships Develop an emotionally intelligent ‘culture’ in your part of the organisation Create a personal action plan to continue to enhance and monitor your Emotional Intelligence Content Emotional Intelligence (EI) What is Emotional Intelligence? Where does it sit in the “whole person model” IQ, Personality Traits, Skills and Knowledge and EI Dispelling the myths and legends about EI The RUUM Model of EI Recognising emotions in self and others Using emotions Understanding emotions Managing emotions Developing Skills in each of the 4 areas of EI Short and long-term strategies to develop EI Developing compensating strategies where needed Practical application of EI Leveraging EI strengths Practice using RUUM Model Case studies and scenarios Video analysis Examples in the public eye we can all relate to Incorporating EI into your day to day role Practical steps Peer coaching Action planning Optional Follow-up After completing this course, you have an opportunity to complete a psychometric to understand more about emotional motional drivers and derailers. If you would like to do this, you will be invited to complete a psychometric questionnaire called Lumina Emotion.It can be done online and takes between 30-60 minutes. The results are compiled into a report which one of our trained and accredited coaches will go through with the participant individually to work up an action plan to leverage their EI strengths and develop strength where needed.This can be very powerful in building EI into your people and your organisation.

The ability to influence others is a life skill but also one that has never been so critically useful at work. This one day workshop will set you on the road to discover what you need to be able to think and do that will help you take people with you. This involves learning some new tools and strategies that fit the situation you are in and making sure you use the right skills and behaviours to influence well, whether it is a single person or a room full of cynical expectant people! This workshop will enable you to: Learn about and understand influencing styles and strategies available and formulate plans and ideas on how to use them in influencing situations Understand which skills and behaviours to use to be the most effective influencer Have greater confidence in situations where they need to influence someone Use thinking, speaking and behavioural techniques that enable influencing to be effective and positive Review and evaluate learning and have an action plan to take back and implement in the workplace 1 Welcome, introductions & getting to know you and why you are here Course objectives 2 Personal objectives Introducing a learning diary 3 Gallery exercise - using images of exemplars brought by participants Plenary discussion The skills and behaviours of an exemplar influencer 4 Group task - what does your self-evaluation say? Discussion and conclusions 5 Influencing - what is it? - why do we need it? The current organisational landscape including values and behaviours the influencer operates in 6 Pit Stop - 'pull / push', 'the lost horse' and 'talking at' 7 Direct / support / delegate / coach: the different choices and approaches to choose from 8 Updating the learning diary 9 Power and types of power - its impact on influencing ability and approach and what is within your control Group task and discussion 10 The 5 influencing styles tool Series of tasks and exercises Drilling down to a personal action plan for maximising influence 11 'The person with the most flexibility has the most influence' Skills and behaviours for effective influencing Exercises and techniques that develop skills for influencing 12 Review and evaluation Action planning

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Project management can seem scary and rather intimidating. The whole aim of this programme is to give people a simple and straightforward way of dealing with projects without having to use complex and confusing systems. This two-day course is designed to introduce the apparently complex world of project management in a simple and practical manner. The programme is for anybody who has to run a project of any nature. It has been attended by people from as diverse fields as events management, fashion, charities, oil companies and so on. The programme is run without using any IT project management systems although an introduction can be given if required. At the end of the programme participants will leave understanding: What a project is and why projects are so important today The roles of a project manager Some key language and concepts A simple 5-step model for organising projects How to make sure you understand what your 'client' really wants A set of three simple tools to plan the project How to make decisions What to monitor when the project is running How to close the project 1 Introduction What is the aim of this programme? 2 Background thinking What is a project? The project manager's eternal triangle (cost-quality-time) What are the characteristics of successful projects? Who are the key characters in a project? What are the roles of a project manager? 3 The project process Why have one? 4 Project initiation What is the aim? Identifying key information Key skill: mission analysis Initial risk analysis Document and sign-off 5 Decision-making - 'Stop, Think, Act!' The 'Stop, Think, Act!' technique Recognise the opportunity to make a decision The 3 Cs - making sure we understand the decisions we have to make Identifying options Making your decision Taking it to action 6 Creativity 7 The planning stage Identify all discrete tasks Sequence and dependencies Time line - critical path Resources Project base-line 8 Execution stage - delivering the result Monitor Evaluate Adapt Control Review 9 The project close Review Documentation Have we delivered? What have we learned?

Many people have a misconception about networking events, and lose out on new business opportunities as a result. They either don't appreciate the real benefits and techniques of networking and don't attend events, or they attempt to 'sell on the first date', causing resentment. You can either attempt to make a sale for a quick buck (which is particularly likely to backfire at a networking event), or you can try to open a long-term relationship, creating new opportunities and a high lifetime value customer (which is how it's meant to be done). Networking, when done properly, is an excellent tool for referrals. But you have to appreciate that it's done on the basis of giving rather than receiving and this doesn't always come naturally to sales professionals. The old saying that it's about getting to 'know, like and trust' is still true. This workshop is about having your prospects and customers getting to know, like and trust you, and building that lifetime value as a result. By the end of this programme, participants will be able to: Understand what networking is - networking etiquette Know how and where to network Clarify their objectives - why network Use the 4 basic questions to start a conversation Build rapport quickly and easily Answer the question 'What do you do?' effectively in a few seconds Deliver a 60-second pitch Break into a group Prepare for a network meeting Identify opportunities Use tools to assist in networking 1 Introduction Aims and objectives 2 What is networking? Why network - objectives and goal setting Networking etiquette Preparation - online and offline tools to use Identify networking opportunities - where to network Know what you have to offer 'Know, like and trust' - the process 3 What do you do? Answer in 5-10 seconds Create and deliver a 60-second pitch Who is your target market? 4 Starting a conversation Breaking into a group Building rapport The 4 questions to start a conversation Moving on 5 Communicate and engage LISTEN - 4 types of listening skill Ask powerful questions Influence - don't sell What can you do to help others - give to get 6 Power of referrals Who can give you referrals? When to give or ask for referrals Have a referral system Showing appreciation 7 Social media and other online tools Using LinkedIn and other social media Online directories 8 Next steps Following up Arranging one-to-one meetings Developing relationships

Duration 5 Days 30 CPD hours This course is intended for System administrators System integrators Overview By the end of the course, you should be able to meet the following objectives: Introduce troubleshooting principles and procedures Practice Linux commands that aid in the troubleshooting process Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment Explain the purpose of key vSphere log files Identify networking problems based on reported symptoms, validate and troubleshoot the reported problem, identify the root cause and implement the appropriate resolution Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the appropriate resolution to resolve the problem Troubleshoot vSphere cluster failure scenarios and analyze possible causes Diagnose common VMware vSphere High Availability problems and provide solutions Identify and validate VMware ESXi™ host and VMware vCenter Server problems, analyze failure scenarios, and select the correct resolution Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems Troubleshoot performance problems with vSphere components This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere© 7.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere© Client?, log files, and other tools to analyze and solve problems Course Introduction Introductions and course logistics Course objectives Introduction to Troubleshooting Define the scope of troubleshooting Use a structured approach to solve configuration and operational problems Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency Troubleshooting Tools Use command-line tools (such as Linux commands, vSphere CLI, ESXCLI) to identify and troubleshoot vSphere problems Identify important vSphere log files and interpret the log file contents Troubleshooting Virtual Networking Analyze and resolve standard switch and distributed switch problems Analyze virtual machine connectivity problems and fix them Examine common management network connectivity problems and restore configurations Troubleshooting Storage Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere© VMFS) connectivity and configuration problems Analyze and resolve common VM snapshot problems Identify multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) events and resolve these problems Troubleshooting vSphere Clusters Identify and recover from problems related to vSphere HA Analyze and resolve VMware vSphere© vMotion© configuration and operational problems Analyze and resolve common VMware vSphere© Distributed Resource Scheduler? problems Troubleshooting Virtual Machines Identify possible causes and resolve virtual machine power-on problems Troubleshoot virtual machine connection state problems Resolve problems seen during VMware Tools? installations Troubleshooting vCenter Server and ESXi Analyze and fix problems with vCenter Server services Analyze and fix vCenter Server database problems Examine ESXi host and vCenter Server failure scenarios and resolve the problems

Duration 5 Days 30 CPD hours This course is intended for Practiced Linux system administrators who currently manage Linux servers at the enterprise level - Skilled Linux system administrators who who want or are required to demonstrate competencies by earning the RHCSA This course is designed for experienced Linux System Administrators who want to harden their technical skill sets and become accredited with the RHCSA certification. Accessing the command line Log in to a Linux system and run simple commands using the shell. Managing Files from the command line Work with files from the bash shell prompt. Managing local Linux users and groups Manage Linux users and groups and administer local password policies. Controlling access to files with Linux file system permissions Set access permissions on files and interpret the security effects of different permission settings. Managing SELinux security Use SELinux to manage access to files and interpret and troubleshoot SELinux security effects. Monitoring and managing Linux processes Monitor and control processes running on the system. Installing and updating software packages Download, install, update, and manage software packages from Red Hat and yum package repositories. Controlling services and daemons Control and monitor network services and system daemons using systemd. Managing Red Hat Enterprise Linux networking Configure basic IPv4 networking on Red Hat Enterprise Linux systems. Analyzing and storing logs Locate and interpret relevant system log files for troubleshooting purposes. Managing storage and file systems Create and use disk partitions, logical volumes, file systems, and swap spaces. Scheduling system tasks Schedule recurring system tasks using cron and systemd timer units. Mounting network file systems Mount network file system (NFS) exports and server message block (SMB) shares from network file servers. Limiting network communication with firewalld Configure a basic local firewall. Additional course details: Nexus Humans Enterprise Linux System Admin Fast Track with Exam Prep training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Enterprise Linux System Admin Fast Track with Exam Prep course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for managers and individuals who would like to increase their skill in leading and planning meetings. Overview Upon successful completion of this course, participants will have the basic tools needed to initiate and manage meetings that will engage attendees and leave a positive and lasting impression. In this course, participants will learn the needed skills in planning and implementing a successful meeting. Getting Started Workshop Objectives Action Plan Planning and Preparing (1) Identifying the Participants Choosing the Time and Place Creating the Agenda Practical Illustration Planning and Preparing (2) Gathering Materials Sending Invitations Making Logistical Arrangements Practical Illustration Setting Up the Meeting Space The Basic Essentials The Extra Touches Choosing a Physical Arrangement Practical Illustration Electronic Options Overview of Choices Available Things to Consider Making a Final Decision Practical Illustration Meeting Roles and Responsibilities The Chairperson The Minute-taker The Attendees Variations for Large and Small Meetings Practical Illustration Chairing a Meeting (1) Keeping the Meeting on Track Dealing with Overtime Holding Participants Accountable Practical Illustration Chairing a Meeting (2) Running in and Out Cell Phone Ringing Off on a Tangent Personality Conflict Practical Illustration Dealing With Disruptions Running in and Out Cell Phone Ringing Off on a Tangent Personality Conflict Practical Illustration Taking Minutes What are Minutes? What do I Record? A Take-Home Template Practical Illustration Making the Most of Your Meeting The Minute Meeting Using Games Giving Prizes Simple Magic Practical Illustration Wrapping Up Words From the Wise Additional course details: Nexus Humans Meeting Management Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Meeting Management Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for IS Security Officers IS Managers Risk Managers Auditors Information Systems Owners IS Control Assessors System Managers Government Employees Overview The person who carries this certification should be able to acquire necessary resources, advise senior leadership, collaborate with stakeholders, evaluate effectiveness, identify cybersecurity problems, manage threats, oversee information security awareness programs, participate in risk assessments, support compliance activities, and define or implement policies and procedures to ensure protection of critical infrastructure within an information security environment. If you are looking for the ?gotta have it? cybersecurity course, then the Certified Information Systems Security Officer is for you.ÿ The C)ISSO will prepare you for multiple managerial roles inside the INFOSEC community by covering a broad range of topics. You will learn theories in security concepts, practices, monitoring and compliance in IS management. An Information Systems Security Officer is able to implement and maintain cost-effective security controls that are closely aligned with business and industry standards. The C)ISSO certification course is an idealÿway to increaseÿknowledge, expertise, and skill for managers, auditors, and INFOSEC professionals.ÿ At Mile2 we consider the C)ISSO to be one of our flagship courses.The things you learn in this course can be applied to management, prevention teams, and recovery professionals. Material learned in the Live Class or Self-Study options will apply directly to the certification exam. Course Outline Risk Management Security Management Identification and Authentication Access Control Security Models and Evaluation Operations Security Vulnerability Assessments Symmetric Cryptography and Hashing Network Connections Network Protocols and Devices Telephony, VPNs, and Wireless Security Architecture and Attacks Software Development Security Database Security Malware and Software Attacks Business Continuity Disaster Recovery Incident Management, Law, and Ethics Physical Security Additional course details: Nexus Humans C)ISSO - Certified Information Security Systems Officer Mile 2 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the C)ISSO - Certified Information Security Systems Officer Mile 2 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.