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Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 1 Days 6 CPD hours This course is intended for This course is designed for existing Microsoft SharePoint site users who need to create and manage a SharePoint team site. Overview Upon successful completion of this course, students will be able to create a SharePoint team site and perform basic content management tasks on a single SharePoint site. Students will: Create and configure new sites. Add and configure document libraries. Add and configure lists. Create custom lists and forms. Assign permissions and access rights. Extend SharePoint functionality with web parts. In this course, students will learn how to create, configure, and manage a SharePoint team site so that your team or organization can share information and collaborate effectively. This course is for an on-premise SharePoint environment. 1 - CREATING AND CONFIGURING A NEW SITE Create a New Site Configure the Look and Feel of Your Site 2 - ADDING AND CONFIGURING LIBRARIES Configure a Document Library Configure Document Versioning and Check Out Configure a Content Approval Process 3 - ADDING AND CONFIGURING LISTS Add and Configure an Announcements List Add and Configure a Tasks List Create, Configure, and Integrate Contacts and Calendars 4 - CREATING CUSTOM LISTS AND FORMS Create and Configure Custom Lists Create Custom List Forms 5 - ASSIGNING PERMISSIONS AND ACCESS RIGHTS Share Sites and Set Site Permissions Secure Lists, Libraries, and Documents 6 - EXTENDING SHAREPOINT FUNCTIONALITY WITH WEB PARTS Add and Configure Included Web Parts Add and Configure External Web Parts Additional course details: Nexus Humans Microsoft SharePoint 2016 - Site Owner training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft SharePoint 2016 - Site Owner course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Better Business Cases™ Practitioner: Virtual In-House Training Better Business Cases™ is based on the Five Case Model - which is the UK government's best practice approach to structuring spending proposals and making effective business decisions. Using this best-practice approach will allow organizations to reduce unnecessary spending and improve the decision-making process which gives you a greater chance of securing necessary funding and support for initiatives. The goal of the practitioner course is to develop a candidate's ability to deliver a comprehensive business case, through encouraging expanded knowledge to guide the practical application of theoretical foundations. Upon the completion of this Practitioner course, a candidate will be able to start applying the model to a real business case development project. What You Will Learn At the end of this program, you will be able to: Develop the lifecycle of a business case and to establish the relationships between the five cases Apply the steps in the business case development framework, in order to support the production of a business case, using the Five Case Model, for a given scenario Overview of Better Business Cases Alignment with the strategic planning process Importance of the Business Case using the Five Case Model Overview of the Five Case Model Purpose of the key stages in the development of a spending proposal Purpose of a Business Justification Case Business Case Development Process Purpose of project / programme assurance and assurance reviews Responsibility for producing the Business Case Determining the Strategic Context and Undertaking the Strategic Assessment Scoping the Scheme and Preparing the Strategic Outline Case Planning the Scheme and Preparing the Outline Business Case Procuring the Solution and Preparing the Full Business Case Implementation and monitoring Evaluation and feedback Making the Case for Change Agree on the strategic context Determine spending objectives, existing arrangements, and business needs Determine potential business scope and key service requirements Determine benefits, risks, constraint, and dependencies Exploring the Preferred Way Forward Agree on critical success factors Determine long list options and SWOT analysis Recommend a preferred way forward Determining Potential Value for Money Revisit the short list Prepare the economic appraisal for short-listed options Undertake benefits appraisal Undertake risk appraisal Select preferred option and undertake sensitivity analysis Preparing for the Potential Deal Determine the procurement strategy Determine service streams and required outputs Outline potential risk apportionment Outline potential payment mechanisms Ascertain contractual issues and accountancy treatment Ascertaining Affordability and Funding Requirement Prepare the financial model Prepare the financial appraisals Planning for Successful Delivery Plan programme / project management Plan change and contract management Plan benefits realization Plan risk management Plan programme / project assurance and post project evaluation Procuring the Value for Money Solution Revisit the case for change Revisit the OBC options Detail procurement process and evaluation of best and final offers (BAFOs) Contracting for the Deal Set out the negotiated deal and contractual arrangements Set out the financial implications of the deal Ensuring Successful Delivery Finalize project management arrangements and plans Finalize change management arrangements and plans Finalize benefits realization arrangements and plans Finalize risk management arrangements and plans Finalize contract management arrangements and plans Finalize post-project evaluation arrangements and plans

Duration 2 Days 12 CPD hours This course is intended for This course is for web developers who are well-versed in JavaScript and want to take their TypeScript knowledge to the next level. No prior TypeScript knowledge is required. Overview By completing this course, you will be able to build interesting TypeScript projects. This course will take your current TypeScript knowledge to the next level. Here are the important topics that this course will cover: - Learn the fundamentals of TypeScript - Build a weather forecast widget with Angular - Create building a note-taking client/server application using Angular, Node.js, and MongoDB - Create a real-time chat application with React In this course, you will begin by learning the fundamentals of TypeScript and then move toward advanced concepts. Then, learn how TypeScript relates to JavaScript that you may have written before. and understand the benefits of TypeScript and how it can help you avoid software defects. You will also learn to use type guards, check null and undefined, create tagged union types, and compare the performance of algorithms. Additionally, you will use TypeScript to build a weather forecast widget with Angular and then progress by building a note-taking client/server application using Angular, Node.js, and MongoDB, and finally create a real-time chat application with React. TypeScript Fundamentals Introduction to TypeScript Type Checking Advanced Type Analysis Features Comparing Performance of Algorithms Building a Weather Forecast Widget with Angular 4 Using Modules Creating the First Component Using the Component in Other Components Using the Main Component Note-Taking Client/Server App Setting up the Server Integrating with MongoDB Creating the Client Side with Angular Real-Time Chat Setting up the Project Writing the Server Creating the Chat Room Additional course details: Nexus Humans Building Web Applications With TypeScript, Angular, and React training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Building Web Applications With TypeScript, Angular, and React course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Learn how to break down ethical dilemmas into steps to help you make wiser decisions.

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