1021 Courses delivered Live Online

Duration 3 Days 18 CPD hours This course is intended for This course is most suited for IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. Overview After completion of the course the participant will be able to: 1. Provide guidance and implementation for IT strategy as set by senior IT and business management 2. Select and manage staff, implement training programs, career plan development and job rotation programs 3. Select, evaluate and negotiate vendors using RFI, RFP and selection criteria 4. Provide guidance for developing, testing and implementing business applications 5. Manage and/or assist in IT project management 6. Design and implement service management processes for incident, problem and change management 7. Understand the need for business continuity and design the business continuity plan 8. Review and implement information security practices and controls 9. Assist and initiate risk management practices 10. Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands 11. Select strategies for information management 12. Measure and improve quality of IT services CITS is designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. IT Strategy The need for Information Technology Enterprise architecture Service catalogue Service level management Sustainable development IT Organisation Personnel need Roles and responsibilities Sourcing Selection process Hiring staff Managing staff Career planning Training / job rotation Performance appraisal Staff departures Vendor Selection / Management The importance of vendors Vendor selection Request For Information (RFI) Request For Proposal (RFP) Proposal evaluation Vendor reference checks Contract negotiation Contract management Vendor management Re-compete vendors Project Management Methodologies Project organisation Starting up / initiating Planning / initiation a project Risk Quality Scope Work / Product Breakdown Structure PERT diagram / Gantt chart Cost Communication Application Management Software Development Life Cycle (SDLC) Software Quality Assurance (SQA) Requirements Development Testing Adoption (implementation) Maintenance Service Management Incident management Problem management Change management Business Continuity Management Standards and guidelines Objectives Context Interested parties Scope Roles and responsibilities Resources and competences Awareness and communication Documentation Business Impact Analysis Risk Management Guidelines Context establishment Identification Analysis Evaluation Treatment Communication Monitoring and control Information Security Management Standards Confidentiality Integrity Availability Controls types Guideline for controls selection Control categories Information security awareness Security incident response Information and Knowledge Management Information management Data management Information management - technologies Business intelligence Data management - technologies Best practices in data governance Pitfalls in data governance Business Change Management Business change Frameworks, models and techniques Needs identification Cloud computing Social media / digital marketing Big data Internet of Things (IoT) Quality Management Standards, guidelines and frameworks Objectives Activities Services review Customer feedback Customer survey Key Performance Indicators (KPI) Metrics Scorecards and reports Quality register Exam Actual course outline may vary depending on offering center. Contact your sales representative for more information.

The LAA operates a strict compliance regime when it comes to auditing crime lower bills, and mistakes can often result in a Contract Notice, corrective action, and further follow-up activity within 6 months. This course will take you through the various aspects of crime lower billing, with discussions on topics such as what is and is not claimable; how you apply series of offences guidance; what evidence is required to claim a trial fee when a matter is discontinued; how do the LAA audit travel and other disbursement claims (including the rules when instructing an agent); and what evidence must be present on files to avoid any issues on audit. Key aspects of the Crime Contract, Criminal Bills Assessment Manual and Codes Guidance will be included, along with a discussion of common errors that are made; and how to claim non-standard and escape fee matters. Target Audience This online course is aimed at anyone involved in billing Legal Aid Police Station and Magistrates Court matters or managing an LAA Crime Contract. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Steve Keeling, Consultant, DG Legal Steve joined DG Legal after leaving the Legal Aid Agency in August 2016. In his 17 years at the LAA, he worked in the audit team as both auditor and manager and was a Contract Manager for several years. Steve is also a certified SQM auditor and undertakes audits on behalf of Recognising Excellence as well as running training sessions for the SQM Audit Team periodically.

This course is designed to equip participants with comprehensive knowledge in Pharmaceutical Quality System and Good Manufacturing and Distribution Practices. It covers the entire lifecycle of pharmaceutical production, from initial design and development to distribution and compliance. The course includes real-world case studies and interactive tools. Course Objectives Career Launch: Equip those with little or no GMP/QA experience with the essential knowledge, practical skills, and industry support needed to launch a successful career. Comprehensive Foundation: Provide a strong foundational understanding of QA in the EU, UK, and US, preparing you for diverse opportunities in the global market

Whether it is for your personal development, your own career or your business, this life-changing training is for everyone who would like to develop their skills such as communication, confidence, entrepreneurial thinking, flow-state and creativity – the future skills every human needs to master.

Feeling overwhelmed by multiple tasks? Ready to enhance your product management strategy with AI technology? It’s time to meet your new AI partner! Our course, “Unlocking the Power of AI,” will demonstrate how cutting-edge tools like Generative Pre-trained Transformers (GPTs) can simplify your workflow and bolster your decision-making process. In modern-day fast paced commercial enterprise world, adaptability is vital for success. As a product manager, you oversee the entire product lifecycle—from concept to launch and beyond. With Certified Product Management techniques, you can navigate changing market dynamics, prioritize features efficiently, and deliver value to customers quickly. However, agility alone isn’t sufficient. To excel in your role, embrace the potential of AI. By integrating AI into your practices, you can automate tasks, analyze data effortlessly, and make informed decisions. Picture having a virtual assistant capable of analyzing data and predicting market trends. With AI as your ally, you can focus on engaging customers, innovating, and strategic planning. Don’t hesitate. Embrace the future of product management now. Join us on this journey to unlock the full potential of AI, revolutionizing your workflow and achieving your goals faster than ever before. What You'll Learn (in just 3 hours!) AI 101 for Product Managers We'll break down the buzzwords and get you up to speed on how AI (especially those clever GPTs) can transform your work life. Market Research Master Think of your new AI pal as a super-powered market researcher. Learn how to analyze competitor data, customer feedback, and trends faster than you can say "pivot!" AI-Powered Strategy Say goodbye to gut feelings and hello to data-driven insights. Discover how AI helps you strategize, prioritize features, and build roadmaps that will make your product shine. Hands-on Workshop Dive into real-world scenarios and use GPT tools to tackle market analysis, craft user stories, and nail down your product roadmap. Ethics in the AI Age We'll explore responsible AI use and make sure you understand the potential pitfalls. Because with great power comes great responsibility! Our AI + Your Workflow = Dream Team We'll cover how to access our Product Management tool, how to use it effectively and fit it seamlessly into your existing processes. The future of Product Management is here, don’t get left behind. This course is perfect for Product managers and owners are essential drivers of product success, constantly challenged to balance priorities, navigate complex decisions, and foster innovation in competitive markets. With technology advancing rapidly and consumer preferences evolving, staying ahead can be daunting. Our training programs offer a solution. Designed for product managers and owners, they equip you with the tools, insights, and strategies to enhance productivity, make informed decisions, and ignite innovation. Our courses empower you to navigate modern challenges successfully. Whether you seek to refine strategic planning, optimize product development, or enhance customer engagement, our tailored programs cater to your needs. Join us on a journey to unlock your full potential and propel your career to new heights as a product manager or owner. The Takeaway Empowerment: Leave this workshop feeling empowered, armed with a potent toolkit for achieving product success. AI in Product Management: Recognize that AI is the future of product management, and this course will equip you to leverage its potential effectively. Leadership Position: Position yourself as a leader in product management by embracing AI and staying ahead of industry trends. Innovation: Embrace innovation and drive change within your organization with the insights gained from this course. Confidence: Approach the future with confidence, knowing that you have the skills and knowledge to navigate the evolving landscape of product management.

ONLINE CLASS: FOCUSES ON HARASSMENT IN THE WORKPLACE AND HOW TO ADDRESS THE PROBLEM. Harassment doesn’t have to be of a sexual nature – it can include offensive remarks about a person’s gender. For example, anyone could be guilty of harassing another if offensive comments are made about certain group in general. Simple teasing or offhand comments might not be illegal, but harassment is illegal when it creates a hostile or offensive work environment. This workshop teaches how to recognize, understand, and respond to harassment so that you can help to maintain a happy work environment, free from hostility and discomfort. Topics: Harassment Laws: The definition of sexual harassment and quid pro quo. Types of Harassment: Verbal, Non-Verbal, Physical, Psychological (teasing and offhand comments). Creating a happy work environment free from hostility and discomfort. Reporting: What to do when employees witness or experience harassment. Responding: How managers can identify and respond to prohibited conduct. Attendees will be able to: Identify the signs of Harassment and take steps to prevent it, Follow a legal and ethical protocol in responding and reporting it when it is perceived to occur, Involve the correct individuals in being made aware of the occurrence, and Respond appropriately to the situation after it occurs. This workshop is offered in two versions – management-only and staff-only.   Online Format—Workplace Professionalism is a 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. It was an extreme pleasure to have you as part of the Communication Enhancement Training Program. Your presentation was excellent and well received by the staff. Courtney C. Crouch, Jr., PresidentSelected Funeral and Life Insurance Company

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com