26 Courses delivered Live Online

E-Commerce: Complete Guide to Income Mastery Course Overview This comprehensive course offers a detailed guide to mastering income generation through e-commerce. It covers all essential aspects, from setting up an online store to implementing effective marketing strategies that increase sales and customer engagement. Learners will gain insight into choosing profitable niches, optimising product listings, and driving targeted traffic. The course also addresses advanced topics such as email marketing, social media advertising, and loyalty programmes to boost revenue streams. By the end of this course, participants will have a solid understanding of how to create, manage, and grow a successful e-commerce business, equipping them with the knowledge to generate sustainable online income. Course Description "E-Commerce: Complete Guide to Income Mastery" delves into the key components required to succeed in the competitive world of online retail. The curriculum explores foundational topics such as selecting the right niche and business model, alongside marketing tactics including social media campaigns and Facebook ad funnels. Learners will explore product video creation best practices and discover how to build customer loyalty through targeted programmes. The course also examines common pitfalls to avoid and introduces virtual assistant opportunities within the e-commerce sector. Designed for all levels, it provides a clear pathway to develop strategic skills for launching and scaling an online store, ensuring learners are prepared to maximise income potential in the evolving digital marketplace. E-Commerce: Complete Guide to Income Mastery Curriculum Module 01: Ecommerce Income Mastery – Overview Module 02: How to sell online step by step Module 03: Best Ecommerce Marketing Strategies Module 04: Hot Selling Ecommerce Business Ideas Module 05: Best Ecommerce Tips For Success Module 06: Best Dropshipping Product Categories to Sell Module 07: How to find the right eCommerce niche and start selling Module 08: How to drive traffic to your online store Module 09: Best Practices for highly effective eCommerce Product Videos Module 10: How to be a Virtual Assistant and start making income Module 11: Best eCommerce email marketing campaigns for higher engagement Module 12: Setting up an eCommerce loyalty program for more revenue Module 13: How to set up a Facebook ad funnel for e-commerce products Module 14: How to boost e-commerce sales using Instagram Module 15: Critical mistakes eCommerce store owners should avoid (See full curriculum) Who is this course for? Individuals seeking to build a sustainable income through e-commerce. Professionals aiming to enhance their digital marketing and sales skills. Beginners with an interest in starting an online retail business. Entrepreneurs looking to explore dropshipping and niche markets. Career Path E-commerce Store Owner Digital Marketing Specialist Social Media Manager Virtual Assistant in E-commerce Online Sales Consultant Dropshipping Business Manager

Marketing Secrets for High Sales Course Overview "Marketing Secrets for High Sales" is a dynamic course designed to equip learners with advanced strategies for driving sales success. Throughout the course, participants will explore cutting-edge marketing techniques, tools, and insights that have proven effective in boosting sales across various industries. By the end of the course, learners will understand how to craft compelling marketing strategies, leverage customer psychology, and implement tactics that consistently lead to high sales conversions. The course is structured to provide learners with both the theoretical knowledge and actionable skills needed to excel in a competitive market. Course Description This course delves into a wide range of topics including sales funnel optimisation, creating persuasive marketing messages, targeting the right audience, and leveraging digital platforms for maximum impact. Learners will explore the intricacies of consumer behaviour, the role of brand positioning, and the importance of data-driven decision-making. By engaging with the course materials, participants will gain in-depth insights into the strategies that fuel high sales numbers and discover how to adapt these methods to suit their unique business goals. The course is designed to offer a structured learning experience, ensuring that all essential concepts are covered and applicable to real-world scenarios. Marketing Secrets for High Sales Curriculum Module 01: Understanding Sales Psychology Module 02: Crafting Compelling Marketing Campaigns Module 03: Leveraging Social Media for High Sales Module 04: Data-Driven Marketing Techniques Module 05: Email Marketing for Conversion Optimisation Module 06: Building Brand Loyalty to Drive Long-Term Sales Module 07: Advanced Sales Funnel Strategies (See full curriculum) Who is this course for? Individuals seeking to enhance their marketing knowledge and skills. Professionals aiming to boost their sales strategies and performance. Beginners with an interest in learning the principles of high sales. Entrepreneurs and business owners looking to optimise their marketing efforts. Career Path Marketing Manager Sales Director Digital Marketing Specialist Brand Strategist Sales Consultant

Know the Selling Strategies that Boost Customer Acquisition Course Overview This course provides an insightful exploration of effective selling strategies designed to significantly enhance customer acquisition. Learners will discover how to identify and target ideal customer segments, select the most suitable sales channels, and craft a comprehensive selling strategy tailored to their business needs. By understanding the dynamics of customer behaviour and market trends, participants will develop the skills needed to attract and retain customers more effectively. The course equips learners with valuable knowledge to drive sales growth, improve business reach, and establish a competitive advantage. Upon completion, learners will be able to design strategic sales plans that align with business objectives, ensuring sustainable customer acquisition and long-term success. Course Description This course delves into key concepts and techniques essential for mastering selling strategies that foster customer acquisition. Topics include analysing market opportunities, evaluating sales channels, and formulating strategic sales plans that reflect business goals. Learners will gain an understanding of customer journey mapping and segmentation, enabling them to tailor their approach to diverse target audiences. The learning experience is structured to enhance strategic thinking and decision-making abilities within a sales context. Graduates of the course will be proficient in developing focused selling strategies that optimise resources and maximise market impact, thereby supporting business expansion and customer loyalty. This professional course is designed for those seeking to enhance their commercial effectiveness in competitive environments. Know the Selling Strategies that Boost Customer Acquisition Curriculum Module 01: Selling Strategies that Boost Customer Acquisition - An Overview Module 02: Determine the Optimal Sales Channels to Grow your Business Module 03: Create a Selling Strategy for Your Business (See full curriculum) Who is this course for? Individuals seeking to increase customer acquisition and sales effectiveness. Professionals aiming to advance their career in sales or business development. Beginners with an interest in sales strategy and business growth. Entrepreneurs looking to enhance their market reach and customer base. Career Path Sales Executive Business Development Officer Customer Acquisition Specialist Marketing and Sales Coordinator Small Business Owner or Manager

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

In life, change is the only constant. Whether it's a life event, relationship breakdown, a career pivot, a lifestyle shift, or a personal transformation, navigating these require more than just adaptability – it demands resilience. Change is Inevitable, but Triumph is Optional! Imagine facing any hurdle with unwavering strength, turning setbacks into stepping stones, and emerging from challenges empowered with a new sense of self and what you are capable of. That's the essence of resilience, and it's the key to mastering personal change. Let go of fear and embrace the power of resilience. Resilience in motion is a transformative journey. I will guide you through the art of bouncing back, not just to where you were, but to a place of newfound strength and wisdom. What is resilience? There are many definitions of resilience out there, but my go to is ... "Resilience is the ability to thrive no matter what the elements throw at us and bounce back from those situations positively and stronger." ~ mindmatters. Myth: Resilience is something you either have or you don't. Firstly, resilience is not something we are born with, it’s something we learn to build through commitment, practice, insight and adaption. It doesn’t mean we are immune to stress or struggle, it means we have learned to ride the waves with strength and clarity. If we constantly navigate calm waters, we will never experience what is possible in life. However, if we ready ourselves to face the storms, we emerge stronger, braver, and wiser. What could resilience look like and feel like for you? When we feel resilient we wake up refreshed and ready for the day. We are powered by our commitment to a healthy lifestyle. In turn, this enables us to be in our optimal performance zone. We are clear about where we are going in life and when we encounter a problem, it doesn't faze us as we view it as an opportunity to grow. Our ability to persevere is fueled by our health. It enables us to push through set backs and view the situation with optimism and, with our emotions in check, we can determine the triggers, process the emotion and respond appropriately vs just react. Then there is the other myth that resilient people do not need others. Resilient people do need others. Overtime, resilient people will have developed a support network that encompasses trust, reciprocity and commitment. If this is getting you thinking or inspiring you to increase your Pesonal Resilience, then you might want to read on. What could be in it for you? Unlock Transformation: Get to the root of what is draining your engergy and getting in the way of you being resilient and discover one area to focus on that will have the biggest positive impact on your life. We call this "the first domino effect". Composure: Feel steadier in the whirl of emotions that accompanies change, challenge, setbacks and stress and learn how to respond with intent and strength vs reactionary and emotionally. Adaptability: Create a personalised resilience roadmap that turns the unknown into growth. It will support you with navigating uncertainty and remain grounded to keep moving forward. Confidence that Sticks: Watch your self-trust grow as you navigate uncertainty with clarity and strength. Confidence is the result of your commitment to practice, learning and growing through your experiences. Supportive Relationships: Resilience isn't a solo journey. Discover the power of building your support network that builds and maintaints reciprical relationships to bolster your resilience and fuel your commitment to practice, learning and growing. What does the Resilience in Motion Experience look like? Step 1: Understand your Current Levels of Resilience By completing the Personal Resilience Indicator (PRI) Self-Assessment), you become aware of the different aspects that influence your personal resilience. This enables you to determine where you need to focus your attention and time in order to create change. This will form the foundation of your transormation journey. The Personal Resilience Indicator (PRI) is the latest neuroscience research in a single assessment and is the most comprehensive, scientifically validated resilience psychometric available today. Learn more about the Personal Resilience Indicator. Step 2: Maximise your Potential for Growth Building resilience is a gradual process, and as your coach, I place high importance on ensuring your unique needs and circumstances are central to our work together. I will partner with you in a thought-provoking and creative way to maximize your potential for growing through what you go through. Over 5 Coaching Sessions, we will leverage your desired goals, based on the outcomes and focus areas you identified in your PRI Self Assessment, and together, we’ll explore what becomes possible when you stop pushing through and instead start building personal resilience that feels grounded, genuine, and sustainable. Throughout this journey, we’ll tune into your natural rhythm, not rushing the beat, but aligning with your tempo to support lasting change and true confidence. Step 3: Navigating the Emotion & Commotion of Change When change happens to us, it can sometimes feel like we have been dumped in the middle of nowhere without the right equipment and knowledge to keep us safe and warm. Our stress response is activated and we become ruled by Fear, doubt and confusion due to the uncertainty we face. What we need is a map that will show us where we are along our change journey so we can engage our executive brain and think logically to determine where we need to get to. It's how we respond in these situations that decides whether we spiral or remain calm, grounded and moving forward. Change has a rhythm and there are a set of six predictable and sequential stages of change we all go through when change happens. I will introduce you to a cyle that will provide you with clarity about your thoughts, feelings and behaviours. You will begin to feel the beat behind your experience and form new insights that becomes a core part of your “resilience through change” survival kit, helping you recognise your place in the journey and respond with intention and purpose vs just instinct. The Foundations of my work - Experience into Action With a 30+ year career in the technology industry, my experience spans Customer Services, Learning and Development, Change and Transformation, Customer Loyalty, and Global Leadership Development. As a seasoned coach of over 20 years, I have had the privilage of supporting individuals in roles from Executive Leadership to entry level Early in Careers, globally, and one thing I have learned is that personal resilience is not a nice to have, it’s a necessity. My professional credentials include: Certified Personal Resilience Indicator Master Practitioner withMindMatters Certificate in Neurobiology with the University of Chicago (Coursera) Award Winning Coach: Cisco Coaching Excellence Award Advanced Change Management Certified with PROSCI Certified Trainer and Facilitator for The Change Cycle Are you ready to grow through what you go through? Take the First Step You don't need to have it all figured out. You just need to be curious about what might be possible when you stop pushing through and start feeling truly supported. Let's start with a conversation. Whether you are facing stress and burnout, a life transition, or a new role, I'd appreciate hearing your story and we can explore how I could support you. Get in touch to schedule a discovery call today.

What you'll learn Learn the fundamentals of digital marketing and e-commerce to gain the skills needed to land an entry-level job Attract and engage customers through digital marketing channels like search and email Measure marketing performance through analytics and present insights Build e-commerce stores, analyze online performance, and grow customer loyalty