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Duration 5 Days 30 CPD hours This course is intended for Database Administrator Help Desk/CoE Support System Administrator Technology Consultant Overview This course will prepare you to: Install and update an SAP HANA 2.0 SPS04 database Installation and configuration of SAP HANA cockpit 2.0 SP10 Perform the SAP HANA system administration tasks using SAP HANA cockpit 2.0 SP10 in a multitenant database environment Start and stop, change the configuration, backup and troubleshoot an SAP HANA 2.0 SPS04 database Backup and recover a multitenant SAP HANA 2.0 SPS04 database This course covers in detail all key capabilities of SAP HANA database system administration. Through the lectures and exercises you will learn how to install, update and operate an SAP HANA 2.0 SPS04 database using SAP HANA Cockpit 2.0 SP10. The course covers the most important database administration tasks of an SAP HANA system administrator. During the course, you will learn details about starting and stopping, changing the configuration parameters, monitoring the database, backup and recovery and troubleshoot of a multitenant SAP HANA 2.0 SPS04 database system. Course Outline This course is the best starting point to learn about SAP HANA installation, update, configuration and system administration The course is independent from the SAP NetWeaver administration world, as it teaches how to perform system administration on the SAP HANA platform. The system administration tools used are native to the SAP HANA platform At the end, you will be able to perform all the required daily system administration tasks on the SAP HANA database platform Throughout the course, you will learn about the following SAP HANA tools for installation, update, configuration and system administration SAP HANA database lifecycle manager (HDBLCM) SAP HANA cockpit 2.0 SP10 SAP HANA HDBSQL command line Contents SAP HANA introduction Installation sizing and OS preparations SAP HANA installation and upgrade of a multitenant database SAP HANA architecture and deployment options SAP HANA cockpit 2.0 installation and configuration SAP HANA Administration tools Post installation steps Database administration tasks using SAP HANA cockpit 2.0 Backup and recovery using SAP HANA cockpit 2.0 SAP HANA Security User and authorizations

Duration 5 Days 30 CPD hours This course is intended for This course is designed for business analysts. Overview After completing this course, you should be able to:Describe the benefits of implementing an Operational Decision Manager solution, and the collaboration that is required between the business and development teamsIdentify the main user roles that are involved in designing and developing an Operational Decision Manager solution, and the tasks that are associated with each roleExplain modeling concepts and the UML notation that is relevant to modeling for business rules and eventsDefine and implement object models for business rulesSet up the rule authoring environment in Designer by working with decision services and synchronizing across development and business environmentsCustomize the vocabulary that is used in rulesDiscover and analyze business rules for implementationUse the Operational Decision Manager rule editors to author business rules and decision tablesRun tests and simulations in the Decision Center Enterprise console to validate decision logic and rule changesExplain governance issues and work with Operational Decision Manager features that support decision governance This course introduces business analysts to IBM Operational Decision Manager V8.7.1. You learn the concepts and skills that are necessary to capture, author, validate, and manage business rules with Operational Decision Manager. Course Outline Course introduction Introducing IBM Operational Decision Manager V8.7.1 Exercise: Operational Decision Manager in action Modeling for business rules Exercise: Building the model on paper Exercise: Implementing the model Understanding decision services Exercise: Setting up a decision service Working with the BOM Exercise: Working with the BOM Introducing Decision Center Exercise: Exploring the Decision Center Business console Exercise: Exploring the Decision Center Enterprise console Introducing rule authoring Exercise: Understanding the case study Discovering and analyzing rules Exercise: Discovering rules Exercise: Analyzing rules Working with conditions in rules Exercise: Working with conditions in rules Working with definitions in rules Exercise: Working with definitions in rules Writing complete rules Exercise: Writing complete rules Authoring decision tables and trees Exercise: Authoring decision tables and trees Exercise: Authoring rules: Putting it all together Running tests and simulations in the Enterprise console Exercise: Running tests and simulations in the Enterprise console Introducing decision governance Exercise: Working with the decision governance framework Course summary

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course are Application Consultants, Developers, Developer Consultants, and Technology Consultants. Overview Define Data ServicesDefine Source and Target ConnectionsTrace, Validate, and Debug Data Services JobsUse Data Services TransformsImplement Change Data Capture in Data Services In this course, students will learn how to define data services, source, and target connections, as well as use data services transforms and implement change in data capture within data services. Data Services Defining Data Services Source and Target Metadata Defining Datastores in Data Services Defining a Data Services Flat File Format Batch Job Creation Creating Batch Jobs Batch Job Troubleshooting Writing Comments with Descriptions and Annotations Validating and Tracing Jobs Debugging Data Flows Auditing Data Flows Functions, Scripts, and Variables Using Built-In Functions Using Variables, Parameters, and Scripts Platform Transforms Using Platform Transforms Using the Map Operation Transform Using the Validation Transform Using the Merge Transform Using the Case Transform Using the SQL Transform Error Handling Setting Up Error Handling Changes in Data Capturing Changes in Data Using Source-Based Change Data Capture (CDC) Using Target-Based Change Data Capture (CDC) Data Services (Integrator) Platform Transforms Using Data Services (Integrator) Platform Transforms Using the Pivot Transform Using the Data Transfer Transform Additional course details: Nexus Humans DS10 SAP Data Services - Platform and Transforms training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DS10 SAP Data Services - Platform and Transforms course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This class is ideal for admins with at least 6 months of experience administering Salesforce, and is a great foundational course for anyone looking to earn their Salesforce Advanced Administrator credential. Overview Determine and implement appropriate data access and visibility settings. Manage configuration changes in a sandbox environment and move metadata between environments using change sets. Extend the functionality of your implementation with custom objects and apps. Extend your reporting to provide up-to-date views of your business. Customize the Salesforce mobile app and create quick actions to increase efficiency. Improve data quality so that the ongoing task of data maintenance is not so overwhelming. Implement complex business processes using workflow rules, Process Builder, approval processes, and flows. Take your Salesforce Administrator skills to the next level and supercharge your knowledge to solve pressing business needs. In this 4-day class, discover how to extend Salesforce with custom objects and Lightning apps, generate complex reports and dashboards, and automate complex business requirements to work more efficiently. Our Salesforce experts will share tips and best practices to take your admin skills to the next level and arm you with the skills to get more out of Salesforce. Record Access and Field Visibility Troubleshoot Record Access Understand the Impact of Territory Management on the Sharing Model Manage Field Visibility Change Management Manage Changes in a Sandbox Deploy Changes Using Change Sets Custom Objects and Apps Build Custom Objects, Tabs, and Apps Create Relationships Between Objects Use Delegated Administration Advanced Reporting Create Custom Report Types Build Exception Reports with Cross Filters Categorize Report Data with Bucketing Extend Summaries in Reports and Dashboards Display Multiple Views of Data Using Joined Reports Analyze Data Over Time with Historical Trending and Reporting Snapshots Salesforce Mobile App and Quick Actions Customize the Salesforce Mobile App Create Object-Specific Quick Actions Create Global Quick Actions Data Quality Assess, Cleanse, and Maintain Data Prevent Duplicate Records Using Duplicate Management Automated Business Processes Use Validation Rules, Formula Fields, Workflow Rules, and Process Builder to Enforce and Automate Business Processes Approval Processes Manage Approval Processes Troubleshoot Approval Processes Visual Workflow Understand Use Cases for Visual Workflow Build and Deploy a Flow Advanced Business Process Automation Understand When to Use Apex and Visualforce for Extending Business Process Automation Understand the Order of Execution for Automated Processes Use Debug Logs to Troubleshoot Business Process Issues

Duration 2 Days 12 CPD hours This course is intended for Attending students should be new to Jira (this is NOT for experienced users), and are required to have a background in basic Enterprise application development Overview This course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Working in a hands-on learning environment guided by our expert Jira practitioner, students will explore: Getting started with JIRA Using JIRA for Business Projects Using JIRA for Agile Projects Issue Management Field Management Screen Management Workflows and Business Process Searching and Filtering Tracking issues is a critical component of any project management strategy. JIRA provides a web based single repository for creating, tracking and reporting on feature requests, bugs reported, or managing workflow. JumpStart to Jira for End Users is a two-day, lab-intensive course for participants new to Jira, that provides them with a hands-on Jira instance to ?learn by doing?. This course provides essential understanding in the practical use of the Jira in an Agile context, with an emphasis on Best Practices and practical job-ready skills. Getting started with JIRA JIRA Overview Core concepts Terminology Infrastructure Users and Groups JIRA roles Using JIRA for Business Projects Overview of Projects Project types Project screens Tasks and task management Project Management Process Management Using JIRA for Agile Projects Overview of Agile with JIRA (very brief) Kanban overview Running a project with Kanban Configuring agile screen resolving an issue Issue Management Overview of Issues Working with issues Issue cloning Time tracking Issues and comments Tasks and subtasks Field Management Overview of Fields Built-in fields Custom fields Searching Configuring JIRA for fields Screen Management Overview of JIRA screens Working with screens Using screen tabs Issue type screens associating an issue type screen a with a project Customizing JIRA screens Workflow and Business Process Overview of Workflow Mapping business processes Managing workflows Authoring a workflow Updating an existing workflow Workflow schemes Applying a workflow to a project Searching and Reporting Overview of Searching Search screens Basic search Advanced search with JQL Working with search results Reports Dashboards Filters Gadgets Charts Summary and Best Practices Looking back at the ?Big Picture? JIRA Administration Overview Where JIRA fits into the Agile perspective JIRA End-User best practices

Duration 3 Days 18 CPD hours This course is intended for Data Wrangling with Python takes a practical approach to equip beginners with the most essential data analysis tools in the shortest possible time. It contains multiple activities that use real-life business scenarios for you to practice and apply your new skills in a highly relevant context. Overview By the end of this course, you will be confident in using a diverse array of sources to extract, clean, transform, and format your data efficiently. In this course you will start with the absolute basics of Python, focusing mainly on data structures. Then you will delve into the fundamental tools of data wrangling like NumPy and Pandas libraries. You'll explore useful insights into why you should stay away from traditional ways of data cleaning, as done in other languages, and take advantage of the specialized pre-built routines in Python.This combination of Python tips and tricks will also demonstrate how to use the same Python backend and extract/transform data from an array of sources including the Internet, large database vaults, and Excel financial tables. To help you prepare for more challenging scenarios, you'll cover how to handle missing or wrong data, and reformat it based on the requirements from the downstream analytics tool. The course will further help you grasp concepts through real-world examples and datasets. Introduction to Data Structure using Python Python for Data Wrangling Lists, Sets, Strings, Tuples, and Dictionaries Advanced Operations on Built-In Data Structure Advanced Data Structures Basic File Operations in Python Introduction to NumPy, Pandas, and Matplotlib NumPy Arrays Pandas DataFrames Statistics and Visualization with NumPy and Pandas Using NumPy and Pandas to Calculate Basic Descriptive Statistics on the DataFrame Deep Dive into Data Wrangling with Python Subsetting, Filtering, and Grouping Detecting Outliers and Handling Missing Values Concatenating, Merging, and Joining Useful Methods of Pandas Get Comfortable with a Different Kind of Data Sources Reading Data from Different Text-Based (and Non-Text-Based) Sources Introduction to BeautifulSoup4 and Web Page Parsing Learning the Hidden Secrets of Data Wrangling Advanced List Comprehension and the zip Function Data Formatting Advanced Web Scraping and Data Gathering Basics of Web Scraping and BeautifulSoup libraries Reading Data from XML RDBMS and SQL Refresher of RDBMS and SQL Using an RDBMS (MySQL/PostgreSQL/SQLite) Application in real life and Conclusion of course Applying Your Knowledge to a Real-life Data Wrangling Task An Extension to Data Wrangling

Duration 3 Days 18 CPD hours This course is intended for This course is intended for: Solutions architects Developers Cost-optimization leads System administrators Overview In this course, you will learn to: Explain the cost of core AWS services Determine and predict costs associated with current and future cloud workloads Use strategies and best practices to reduce AWS costs Use AWS tools to manage, monitor, alert, and optimize your AWS spend Apply strategies to monitor service costs and usage Implement governance standards, including resource tagging, account structure, provisioning,permissions, and access This course is for individuals who seek an understanding of how to manage, optimize, and predict costs as you run workloads on AWS. You learn how to implement architectural best practices, explore cost optimization strategies, and design patterns to help you architect cost-efficient solutions on AWS. Module 0: Couse Overview Course introduction Module 1: Introduction to Cloud Financial Management Introduction to Cloud Financial Management Four pillars of Cloud Financial Management Module 2: Resource Tagging Tagging resources Hands-On Lab: Cost optimization: Control Resource Consumption Using Tagging and AWS Config Module 3: Pricing and Cost Fundamentals of pricing AWS Free Tier Volume discounts Savings plans and Reserved Instances Demonstration: AWS Pricing Calculator Module 4: AWS Billing, Reporting, and Monitoring Understanding AWS invoices Reporting and planning AWS Cost Explorer AWS Budgets Demonstration: AWS Billing Console Demonstration: AWS Cost Explorer Demonstration: Trusted Advisor Hands-On Lab: Cost optimization: Deploy Ephemeral Environments Using Amazon EC2 Auto Scaling Module 5: Architecting for Cost: Compute Evolution of compute efficiency Amazon EC2 right-sizing Purchasing options Architect for Amazon EC2 Spot Instance Impact of software licensing Demonstration: Compute Optimizer Demonstration: Spot Instance Advisor Hands-On Lab: Cost optimization: Right Size Amazon EC2 Instances Using Amazon CloudWatch Metrics Module 6: Architecting for Cost: Networking Data transfer costs Understand data costs for different services How to triage network costs Hands-On Lab: Cost optimization: Reduce Data Transfer Costs Using Amazon CloudFront and Endpoints Module 7: Architecting for Cost: Storage Amazon EBS cost, pricing, and best practices Amazon S3 cost, pricing, and best practices Amazon EFS cost, pricing, and best practices Hands-On Lab: Cost optimization: Reduce Storage Costs Using Amazon S3 Lifecycle Management Module 8: Architecting for Cost: Databases Amazon RDS cost, pricing, and best practices Amazon Aurora cost, pricing, and best practices Amazon DynamoDB cost, pricing, and best practices Amazon ElastiCache cost, pricing, and best practices Amazon Redshift cost, pricing, and best practices Module 9: Cost Governance Setting up AWS Organizations AWS Systems Manager Hands-On Lab: Cost optimization: Reduce Compute Costs Using AWS Instance Scheduler Module 10: Course Summary Course review

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Linux Professional Institute Certification (LPIC-1) 102 training is suitable for individuals with roles of: System administrator Network administrator Technician DevOps Overview Upon successful completion of this course, students will be able to: customize shell environments to meet users' needs customize existing scripts or write simple new Bash scripts install and configure X11 add, remove, suspend and change user accounts use cron and systemd timers to run jobs at regular intervals and to use at to run jobs at a specific time localize a system in a different language than English properly maintain the system time and synchronize the clock via NTP manage print queues and user print jobs using CUPS and the LPD compatibility interface manage the persistent network configuration of a Linux host configure DNS on a client host review system configuration to ensure host security in accordance with local security policies know how to set up a basic level of host security use public key techniques to secure data and communication. This course prepares students to take the 102 exam of the LPI level 1 certification. Shells and Shell Scripting Customize and use the shell environment Customize or write simple scripts User Interfaces and Desktops Install and configure X11 Graphical Desktops Accessibility Administrative Tasks Manage user and group accounts and related system files Automate system administration tasks by scheduling jobs Localisation and internationalisation Essential System Services Maintain system time System logging Mail Transfer Agent (MTA) basics Manage printers and printing Networking Fundamentals Fundamentals of internet protocols Persistent network configuration Basic network troubleshooting Configure client side DNS Security Perform security administration tasks Setup host security Securing data with encryption Additional course details: Nexus Humans Linux Professional Institute Certification (LPIC-1) 102 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Linux Professional Institute Certification (LPIC-1) 102 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for System administrators who are either new to JBoss or have experience with JBoss Enterprise Application Platform 5. Base experience with system administration on Microsoft Windows, UNIX, or Linux© operating systems. Understanding of hardware and networking. Note: No prior knowledge of Java, scripting, or JBoss Developer Studio is required. Overview Upon successful completion of this course, students will be able to take the Red Hat Certified JBoss Administration (RHCJA) Exam. In this course, you'll discover the best practices for installing and configuring Red Hat© JBoss© Enterprise Application Platform (JBoss EAP) 7. Through hands-on labs, you'll learn the essential, real-world tasks that you need to know as a system administrator to effectively deploy and manage applications on JBoss EAP. This course will help prepare you to take the Red Hat Certified Specialist in Enterprise Application Server Administration exam. 1 - OVERVIEW OF JBOSS ENTERPRISE APPLICATION PLATFORM Learn the concepts and terminology of JBoss© Enterprise Application Platform 6, and install and run a JBoss Enterprise Application Platform instance. 2 - CONFIGURE JBOSS ENTERPRISE APPLICATION PLATFORM IN STANDALONE MODE Understand the directory structure of standalone mode and the standalone.xml configuration file, and deploy an application onto a standalone server. 3 - CONFIGURE JBOSS ENTERPRISE APPLICATION PLATFORM IN DOMAIN MODE Set up a domain, including a domain controller managing multiple host controllers. Also learn how to deploy an application onto a domain. 4 - CONFIGURE SERVERS Define a server group on a host, add servers to a server group, and deploy an application to a server group. 5 - USE THE CLI TOOL Learn how the command-line Interface tool can be used to script administrative tasks. 6 - THE DATASOURCE SUBSYSTEM Understand database connection pools in JBoss Enterprise Application Platform and how to configure the datasource subsystem. Learn how to deploy a Java? Database Connectivity (JDBC) driver and define a datasource. 7 - THE LOGGING SUBSYSTEM Configure the logging subsystem, including configuring the built-in handlers and loggers. 8 - THE MESSAGING SUBSYSTEM Understand JMS and HornetQ, including how to define and configure connection factories and destinations (topics and queues). 9 - THE SECURITY SUBSYSTEM Configure the security subsystem, including securing the management interfaces, securing an application, and securing a JMS destination. Also learn how to define an Lightweight Directory Access Protocol (LDAP) and database security realm. 10 - JVM CONFIGURATION Configure the JVM for both standalone and domain modes. 11 - MIGRATING APPLICATIONS TO JBOSS ENTERPRISE APPLICATION PLATFORM 6 Understand classpath and module dependencies, JPA issues, updating security settings, and other tips on how to migrate an application to JBoss Enterprise Application Platform 6. 12 - THE WEB SUBSYSTEM Configure the HTTP and HTTPS Connectors, set up an SSL connection, and configure an AJP Connector. 13 - INTRODUCTION TO CLUSTERING Set up JBoss Enterprise Application Platform 6 in a cluster in both standalone and domain mode.