4103 Courses delivered Live Online

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

Microsoft Power BI Training Course Overview: The Microsoft Power BI Training course is designed to equip learners with the knowledge and skills to use Power BI effectively for data analysis and reporting. This course covers the core features of Power BI, from data import and transformation to the creation of reports and visualizations. Learners will explore how to analyse data, generate insights, and create dynamic dashboards for reporting purposes. Whether you are looking to improve your analytical skills or advance your career, this course provides the foundation needed to become proficient in using Power BI for various data analysis tasks. By the end of the course, learners will be able to handle large data sets, create compelling visual reports, and make data-driven decisions. Course Description: This comprehensive Microsoft Power BI course delves into the essential components of the Power BI platform. Learners will start by exploring how to import and work with data, before progressing to designing reports and visualizations. The course includes an in-depth look at the various types of visualizations available, enabling learners to display data in an intuitive, easy-to-understand format. Additionally, learners will explore the Power BI Web App to access and share their reports online. As they move through the course, participants will gain valuable skills in data transformation, reporting, and visualization, all of which are applicable to industries requiring data-driven decision-making. By completing this course, learners will have a solid understanding of Power BI and the ability to create impactful reports and dashboards for business or personal use. Microsoft Power BI Training Curriculum: Module 01: Getting Started Module 02: Working with Data Module 03: Working with Reports and Visualizations Module 04: A Closer Look at Visualizations Module 05: Introduction to the Power BI Web App (See full curriculum) Who is this course for? Individuals seeking to understand Power BI and data analysis. Professionals aiming to enhance their data reporting skills. Beginners with an interest in business intelligence and data analytics. Anyone looking to improve their ability to visualise data for better decision-making. Career Path: Data Analyst Business Intelligence Analyst Reporting Specialist Data Visualisation Specialist Business Analyst

Get a Job in Sales: Your Fast Track to Career Success Course Overview "Get a Job in Sales: Your Fast Track to Career Success" is an essential course designed to equip you with the skills and strategies needed to break into the competitive sales industry. Covering key topics such as interview preparation, effective communication, and how to navigate the job application process, this course provides a clear roadmap for securing a role in sales. With insights into the expectations of employers and techniques for excelling in interviews, learners will gain the confidence to step into a sales career and make an immediate impact. The course also highlights how to tailor your CV, present yourself professionally, and successfully close the deal in interviews. Upon completion, you will be well-prepared to enter the workforce with a competitive edge. Course Description This course provides in-depth guidance on how to successfully land a job in sales. It covers the core steps of preparing for interviews, understanding the sales process, and learning how to present yourself as an attractive candidate to potential employers. Learners will explore strategies to create an impressive CV, master the art of communication, and develop confidence for sales-related job interviews. The course also provides insight into employer expectations, helping learners understand what sales teams look for in candidates. By completing the course, learners will have the knowledge and tools to effectively navigate the job search, perform well in interviews, and position themselves for success in sales roles across various industries. This is a great starting point for anyone looking to build a rewarding career in sales. Get a Job in Sales: Your Fast Track to Career Success Curriculum Module 01: Introduction to Sales Careers Module 02: Preparing for Job Applications Module 03: Mastering Interview Skills Module 04: Effective Communication in Sales Interviews Module 05: Navigating the Job Market and Employer Expectations Module 06: Closing the Deal: Landing Your Sales Job (See full curriculum) Who is this course for? Individuals seeking to begin a career in sales. Professionals aiming to transition into a sales role. Beginners with an interest in sales and business development. Anyone looking to enhance their job application and interview skills. Career Path Sales Executive Business Development Representative Account Manager Sales Consultant Retail Sales Associate Inside Sales Representative Field Sales Representative

Learn to Code HTML, CSS, Javascript: Guide for Beginners Course Overview This course offers a comprehensive introduction to HTML, CSS, and JavaScript, designed for those looking to build a strong foundation in web development. Covering the essential web technologies, it equips learners with the skills to create fully functional websites and interactive web pages. From understanding basic structure and styling to mastering advanced JavaScript concepts, this course ensures that learners develop a solid understanding of how modern websites are built and maintained. By the end of the course, learners will be confident in their ability to build, style, and add functionality to websites, preparing them for a variety of web development roles. Course Description "Learn to Code HTML, CSS, and JavaScript: Guide for Beginners" takes learners through every stage of web development, starting with the core technologies: HTML, CSS, and JavaScript. It covers the fundamentals and gradually advances to more sophisticated techniques, helping learners build their skills step by step. The course explores HTML structure, CSS styling, and JavaScript logic, covering essential areas such as strings, operators, and control flow. In addition to these core concepts, learners will delve into client-side validations, error handling, and data visualisation. By the end of the course, students will be equipped to create professional websites and publish them for live use, with a full understanding of front-end development. Learn to Code HTML, CSS, Javascript: Guide for Beginners Curriculum Module 01: Getting Started Module 02: Setting up Development Environment Module 03: HTML Fundamentals Module 04: HTML Intermediate Module 05: HTML Advanced Module 06: HTML Expert Module 07: HTML Website Project Module 08: CSS Fundamentals Module 09: CSS Intermediate Module 10: CSS Advanced Module 11: CSS Expert Module 12: CSS Website Project Module 13: JavaScript Getting Started Module 14: JavaScript Fundamentals Module 15: Strings Module 16: Operators Module 17: Conditional Statements Module 18: Control Flow Statements Module 19: Functions Module 20: Data Visualisation (Google Charts) Module 21: Error Handling Module 22: Client-side Validations Module 23: Publish Your Website for Live (See full curriculum) Who is this course for? Individuals seeking to learn web development. Professionals aiming to enhance their web development skills. Beginners with an interest in building websites. Anyone looking to enter the tech industry or web development field. Career Path Front-End Developer Web Developer Web Designer UI/UX Developer JavaScript Developer Full-Stack Developer Website Project Manager Digital Marketer

Mindset and Motivation Coaching Course Overview This Mindset and Motivation Coaching course provides a comprehensive exploration of the principles and techniques essential for empowering individuals to unlock their full potential. Learners will gain insight into effective coaching strategies that foster positive mindset shifts and sustained motivation. The course covers vital areas such as communication skills, personal development, leadership under pressure, and key psychological theories like NLP and stress-performance relationships. Designed to enhance both personal and professional growth, this course equips learners with the tools to build strong coach-client relationships and ethically support clients in achieving their goals. Upon completion, participants will be confident in applying motivational techniques and mindset coaching concepts to drive success and well-being in diverse contexts. Course Description This course delves into the fundamental theories and applied skills that underpin effective mindset and motivation coaching. It covers the dynamics of coaching relationships and introduces established coaching and mentoring models, emphasising ethical practice. Learners will explore essential communication, management, and organisational skills needed to guide clients effectively. In-depth topics include motivation theories, the impact of stress on performance, and leadership strategies for high-pressure situations. The course also introduces Neuro-Linguistic Programming (NLP) as a valuable framework for mindset change. With an emphasis on professional development, participants will understand how to set up their coaching practice, enabling them to confidently navigate the coaching profession and support clients across various personal and organisational challenges. Mindset and Motivation Coaching Curriculum Module 01: Introduction to Performance Coaching Module 02: The Coach/Client Relationship Module 03: Coaching and Mentoring Models Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Effective Communication Skill Module 06: Personal Skills Module 07: Management Skills Module 08: Organisational Skills Module 09: Motivation and Mindset Module 10: Key Themes of NLP Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory Module 12: Leadership Under Pressure Module 13: Setting Up as a Coach (See full curriculum) Who Is This Course For? Individuals seeking to develop effective coaching skills for personal growth. Professionals aiming to enhance their career through motivational and mindset coaching. Beginners with an interest in coaching, mentoring, or leadership development. Managers and team leaders wanting to improve motivation and performance within their teams. Career Path Mindset and Motivation Coach Personal Development Consultant Leadership Coach or Mentor Human Resources and Talent Development Specialist Organisational Development Advisor

End of Life Care Course Overview The "End of Life Care" course offers a comprehensive foundation in providing care to individuals at the end of life. Learners will explore key aspects such as the availability of services, advanced care planning, and the goals of care. This course addresses various medical conditions, including physical and neurological illnesses, while also highlighting the importance of communication, psychosocial, and spiritual care. Upon completion, learners will have a thorough understanding of the necessary skills and knowledge to offer quality care during this sensitive time, ensuring individuals and their families receive respectful, empathetic, and professional support. Course Description This course covers a broad range of topics essential for providing quality end-of-life care. Learners will study the availability of care services, the importance of advance care planning, and the various goals of care tailored to individual needs. The curriculum includes an in-depth examination of physical and neurological illnesses, as well as the holistic assessment of care needs. Additionally, learners will focus on effective communication techniques, spiritual and psychosocial care, and legal aspects surrounding end-of-life decisions. By the end of the course, learners will be equipped with the skills to navigate sensitive end-of-life situations, ensuring compassionate care is delivered across all aspects of patient wellbeing. End of Life Care Curriculum Module 01: Introduction to End of Life Care Module 02: Availability of Services Module 03: Advance Care Planning Module 04: Goals of Care Module 05: Physical Illness Module 06: Neurological Illness Module 07: Quality Care at the End of Life Module 08: Communication During the End of Life Module 09: Palliative Care Holistic Assessment Module 10: Spiritual and Psychosocial Care Module 11: Care after Death Module 12: Further Support, Training and Development Module 13: Legal Aspects (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of end-of-life care. Professionals aiming to specialise in palliative or hospice care. Beginners with an interest in healthcare, particularly in the field of end-of-life care. Those wanting to contribute to improving quality of life in critical care settings. Career Path Palliative Care Specialist Hospice Care Worker Care Manager in End-of-Life Settings Social Worker for End-of-Life Services Health and Social Care Advisor for Elderly and Terminally Ill Individuals

Agile Scrum Master Course Overview This Agile Scrum Master course offers a comprehensive introduction to Agile methodologies with a particular focus on the Scrum framework. Learners will gain a clear understanding of Scrum principles, roles, events, and artefacts, enabling them to effectively support and lead Agile teams. The course emphasises the evolution from traditional development models to Agile, ensuring participants grasp how Scrum drives flexibility and continuous improvement. Designed to enhance both knowledge and leadership capabilities, it prepares learners for professional certification while equipping them with skills to improve team collaboration and project delivery efficiency. Upon completion, learners will be confident in facilitating Scrum processes, managing sprint cycles, and applying Agile metrics to monitor progress. Course Description This course delves into the essential concepts of Agile Scrum, starting with its foundational objectives and the transition from traditional project management to Agile approaches. Detailed exploration of the 2020 Scrum Guide updates helps learners stay current with industry standards. The curriculum covers the structure and responsibilities of Scrum teams, the cadence of Scrum events, and the purpose of Scrum artefacts. Additionally, it addresses the challenges of scaling Scrum for larger projects and incorporates advanced topics such as Agile requirements gathering, estimation techniques, and performance metrics. The learning experience is structured to build a thorough understanding of Agile frameworks, preparing learners for the Professional Scrum Master (PSM1) certification with guidelines and strategic tips. This course is ideal for those aiming to enhance their Agile knowledge and leadership within diverse professional environments. Agile Scrum Master Curriculum Module 01: Objectives and Targets Module 02: From the Traditional Development Model to the Agile Module 03: 2020 Scrum Guide: What’s New! Module 04: Bonus: Full eBook of the Course! Module 05: Scrum Module 06: The Scrum Team Module 07: Scrum Events Module 08: Scrum Artifacts Module 09: Scaling Scrum Module 10: Scrum in Practice! Module 11: Agile Requirements Module 12: Estimation Techniques Module 13: Agile Metrics Module 14: PSM1 Certification Preparation Guidelines, Tips & Tricks (See full curriculum) Who is this course for? Individuals seeking to master Agile Scrum principles and practices. Professionals aiming to advance their career in Agile project management. Beginners with an interest in Agile frameworks and team leadership. Project managers, team leads, and business analysts wanting to implement Scrum. Career Path Scrum Master in IT and software development teams. Agile Project Manager in various industries. Product Owner or Agile Team Facilitator roles. Consultant specialising in Agile transformation and coaching.

Workplace First Aid and CPR Course Overview The "Workplace First Aid and CPR" course is designed to equip learners with essential first aid and CPR skills tailored for the workplace. Covering a wide range of medical emergencies, this course ensures that individuals are prepared to respond effectively to workplace incidents. Learners will gain the confidence to assess, manage, and respond to various health emergencies, including injuries and sudden medical events. Upon completion, learners will be able to perform basic first aid procedures, handle critical situations, and apply CPR and AED protocols for different age groups. This course is ideal for anyone looking to enhance their emergency response capabilities in a workplace setting. Course Description This course provides a comprehensive overview of workplace first aid, focusing on both the prevention and management of medical emergencies in the workplace. Topics covered include the primary and secondary survey, first aid basics, dealing with chronic medical conditions, and responding to various injuries such as fractures, dislocations, and environmental injuries. Additionally, learners will explore CPR, AED, and choking treatment for infants, children, and adults. The course also highlights the legal framework surrounding workplace first aid, preparing individuals to handle emergencies while adhering to workplace regulations. Learners will leave with the skills to manage a variety of medical situations confidently and effectively. Workplace First Aid and CPR Curriculum Module 01: Introduction to Workplace First Aid Module 02: Incident Management at Work Module 03: Primary & Secondary Survey Module 04: Basics of First Aid Module 05: Chronic Medical Diseases Module 06: Critical Injuries & Relevant Response Module 07: Environmental Injuries & Aid Module 08: Minor Injuries & Relevant Response Module 09: Dealing With Fractures and Dislocations Module 10: CPR, AED & Choking Treatment for Infants Module 11: CPR, AED & Choking Treatment for Children Module 12: CPR, AED & Choking Treatment for Adults Module 13: Call for an Emergency Module 14: Legal Framework for Workplace First Aid (See full curriculum) Who is this course for? Individuals seeking to enhance their emergency response skills. Professionals aiming to meet workplace health and safety requirements. Beginners with an interest in workplace safety and first aid. Organisations looking to train staff in effective emergency response. Career Path Workplace First Aider Health and Safety Officer Emergency Response Coordinator Occupational Health and Safety Advisor Compliance and Safety Officer

Novel Writing: From Idea to Publishing Course Overview This course offers a comprehensive journey through the entire novel writing process, from the initial spark of an idea to the final step of publishing. Learners will explore essential elements such as idea generation, audience identification, genre selection, and the craft of creating compelling plots and memorable characters. The course emphasises effective drafting and editing techniques to enhance storytelling quality. Additionally, it addresses common challenges like writer’s block and provides strategic guidance on publishing options. By the end of this course, learners will be equipped with the knowledge and confidence to develop their novel-writing skills, enabling them to create engaging narratives ready for publication or submission. This course is ideal for those wishing to develop their creative writing capabilities and gain a thorough understanding of the novel writing journey. Course Description This course delves deeply into the core aspects of novel writing, guiding learners through a structured approach to develop their stories from conception to publication. Topics include identifying and refining ideas, understanding target readers, and choosing the appropriate genre to maximise impact. The course covers narrative structure, setting development, and characterisation to build rich and immersive worlds. Emphasis is placed on writing the first draft with clarity and purpose, followed by detailed editing strategies to improve flow and coherence. Learners will also explore methods to overcome writer’s block and explore various publishing routes, from traditional to self-publishing. Throughout, the course fosters a professional understanding of the writing process, enhancing creativity, discipline, and market awareness essential for success in the literary field. Novel Writing: From Idea to Publishing Curriculum Module 01: Getting Started with Novel Writing Module 02: Finding Ideas and Selecting Your Audience Module 03: Selecting Your Genre Module 04: Planning and Plotting: Using Stories, Narrative and Setting Module 05: Bringing Your Characters to Life Module 06: Making That First Draft Module 07: Editing Effectively Module 08: Overcoming the Dreaded Writer’s Block Module 09: Getting Your Work Published (See full curriculum) Who is this course for? Individuals seeking to develop novel-writing skills and storytelling expertise. Professionals aiming to enhance their creative writing for career advancement. Beginners with an interest in literary creation and narrative development. Aspiring authors looking to understand the complete novel writing and publishing process. Career Path Novelist and Fiction Writer Creative Writer for Publishing Houses Content Creator and Story Developer Literary Agent Assistant Editorial Assistant in Publishing Self-Publishing Author

International relations (IR) Course Overview This International Relations (IR) course offers a comprehensive introduction to the study of global interactions between states, organisations, and other key actors. It explores the political, economic, and social dynamics shaping the world stage, providing learners with a thorough understanding of both traditional and contemporary issues in IR. By examining core theories, historical developments, and current challenges, students will develop critical analytical skills to interpret global events and trends. This course is valuable for those wishing to deepen their knowledge of international affairs, enhance their analytical abilities, and prepare for careers in diplomacy, policy analysis, or global governance. Learners will emerge with a strong foundation in the concepts and frameworks essential to navigating and understanding complex international environments. Course Description This course delves into the multifaceted world of international relations, covering essential topics such as the historical evolution of global politics, the main actors on the international stage, and influential theoretical perspectives including realism, liberalism, Marxism, constructivism, and feminist theory. Learners will engage with key themes like international political economy, war, international organisations, and pressing contemporary issues affecting international cooperation and conflict. Through structured study, students will develop skills in critical thinking, analysis, and effective communication concerning international affairs. The course is designed to provide a robust academic foundation, enabling learners to understand how global power dynamics operate and to evaluate international policies and strategies within diverse geopolitical contexts. International relations (IR) Curriculum: Module 01: Understanding International Relations Module 02: Historical Context Module 03: Actors in International Relations Module 04: Theories in International Relations I: Realism and Liberalism Module 05: Theories in International Relations II: The Marxist, The Constructivist and The Feminist Tradition Module 06: International Political Economy Module 07: Recent Issues in International Relations Module 08: War Module 09: International Organisation (See full curriculum) Who is this course for? Individuals seeking to understand global political and economic systems. Professionals aiming to enhance their expertise in international affairs and diplomacy. Beginners with an interest in global politics and world affairs. Students preparing for careers in government, international organisations, or policy research. Career Path Diplomatic Service Officer Policy Analyst International Development Specialist Global Affairs Consultant Researcher in Think Tanks or Academic Institutions Roles in International Organisations such as the United Nations or NGOs