Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. Case Escalations and Entitlements Create processes to streamline a support team?s workflow and case management. Customize fields, page layouts, and record types for different kinds of support cases. Define picklist values for each new record type. Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. Create and manage entitlements to customize the level of support for each customer. Salesforce Knowledge Enable Lightning Knowledge and assign appropriate user licenses. Customize page layouts and record types to support knowledge article management. Customize access to, permissions for, and visibility of knowledge tools and processes. Create and manage articles to ensure quality of information. Manage and close cases more efficiently using knowledge articles. Lightning Service Console Create your own Service Console app. Customize the Lightning Console pages. Add Utilities to your console. Enable and utilize Chat (formerly Live Agent). Optimize the use of Omni-Channel. Salesforce Self-Service Communities Enable communities in your Salesforce org. Create a permission set for effective administration of communities. Customize the look and layout of the community. Add the Reputation component to the community. Additional course details: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 4 Days 24 CPD hours This course is intended for This course is designed for platform developers, UI developers, solution architects, and technical architects who are responsible for the setup, configuration, or maintenance of OmniStudio applications or Salesforce Industry Cloud apps. You should have a solid understanding of basic Salesforce concepts and functionality, including Lightning Web Components (LWC), as well as experience working with relational databases and familiarity with JSON. Ideally, you hold the Salesforce Administrator or Salesforce Platform Developer I credential. This class is recommended for anyone looking to earn their Salesforce Certified OmniStudio Developer credential. Overview Create FlexCards and build an OmniStudio Interaction Console to improve customer experience. Create OmniScripts to ensure productive, consistent user engagement. Use Integration Procedures to execute complex operations on the server and incorporate external data sources. Create and modify DataRaptors to get data from Salesforce, transform data, and save data back to Salesforce. Create Calculation Matrices and Calculation Procedures to execute data lookups and calculations. Discover how to develop engaging, digital-first guided experiences using OmniStudio tools. In this class, our OmniStudio experts will show you how to use FlexCards, OmniScripts, and the OmniStudio Interaction Console to configure applications that elevate the user experience. You?ll learn how to retrieve and transform internal and external data using declarative OmniStudio data tools to get a 360-degree view of customer accounts, empowering you to quickly deliver high-quality, consumer-grade experiences that your users expect. Introduction to OmniStudio Explore OmniStudio Tools and Resources OmniStudio LWC Learn the Benefits and Features of OmniStudio LWC and Component Types FlexCards and Omnistudio Interaction Consoles Design and Build Parent and Child FlexCards Assign Data Sources to FlexCards, Including External Data Sources Configure Fields to Display Data and Configure Actions to Launch OmniScripts from FlexCards Configure FlexCard Flyouts to Display Additional Data Configure Conditions to Display Different Flexcard States Build an OmniStudio Interaction Console OmniScripts Design and Build Simple and Complex OmniScripts Configure OmniScript Elements such as Type Ahead Blocks Configure Element Properties such as Branching Conditions Configure Simple Error Checking Add External Data to an OmniScript Connect an Interaction Launcher to a Console Toolbar Integration Procedures and OmniStudio Data Tools Learn How OmniStudio uses Salesforce sObjects and Fields Learn How Data Flows Between OmniScripts and Integration Procedures Build Integration Procedures and DataRaptors for OmniScripts and FlexCards Use a DataRaptor to Transform FlexCard Data JSONs Build Calculation Matrices and Procedures Test and Troubleshoot Components in the OmniStudio Interaction Console Additional course details: Nexus Humans Salesforce Build Guided Experiences with OmniStudio (OMS435) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Build Guided Experiences with OmniStudio (OMS435) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 2 Days 12 CPD hours This course is intended for Built for IT Professionals working with Citrix Content Collaboration, with little or no previous Content Collaboration experience. Potential students include networking administrators, engineers, and architects interested in learning how to deploy or manage Citrix Content Collaboration. Overview Understand Enterprise File Synchronization, Sharing, and Citrix Content Collaboration architecture How to navigate the Citrix Content Collaboration administration interface and build StorageZones How to manage Citrix Content Collaboration users in an Active Directory environment Different StorageZone deployment considerations and scenarios In this course, you?ll learn about how to use Citrix Content Collaboration to share, sync, and secure content for your organization. You?ll understand the Content Collaboration architecture, StorageZone configurations and deployment options available, how to manage and administer your Content Collaboration environment, Citrix Files applications, and how single sign-on, and how to use the User Management Tool for Content Collaboration Content Collaboration Architecture Overview Introduction to Enterprise File Sync and Sharing (EFSS) including its use cases, legal, and data security considerations Review Content Collaboration architecture, components and storage features Management and Administration Getting Started in Content Collaboration How to configure and manage users, folders, permissions and administrative settings Additional cloud-based features and integrations Storage Zone Deployments and Configuration Overview of Storage Zones architecture and deployment options for customer-managed storage including proof-ofconcept, high-availability, and multi-site deployments Review system, networking, and hosting requirements including steps for server preparation, installation and configuration Manage, monitor, and upgrade Storage Zone deployments for optimal performance Single Sign-on and User Management Overview of SAML 2.0 protocol and single-sign on use cases,security and benefits Single Sign-on settings for Content Collaboration and supported identity provider configurations User provisioning with User Management Tool (UMT) and task scheduling for automated updates synchronization with Active Directory Citrix Files Applications Citrix Files application system requirements, configuration and settings Compare features and functionalities for various use case applications and workflows Lifecycle product version considerations Additional course details: Nexus Humans CSF-202: Citrix Content Collaboration Enterprise Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CSF-202: Citrix Content Collaboration Enterprise Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
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Duration 2 Days 12 CPD hours This course is intended for Data Protection OfficersData Protection ManagersAuditorsLegal Compliance OfficersSecurity ManagerInformation ManagersAnyone involved with data protection processes and programs Overview It will show the world that students know privacy laws and regulations and how to apply them, and that students know how to secure your place in the information economy. When students earn a CIPP credential, it means they?ve gained a foundational understanding of broad global concepts of privacy and data protection law and practice, including: jurisdictional laws, regulations and enforcement models; essential privacy concepts and principals; legal requirements for handling and transferring data and more. It will show the world that students know privacy laws and regulations and how to apply them, and that students know how to secure their place in the information economy. When students earn a CIPP credential, it means they've gained a foundational understanding of broad global concepts of privacy and data protection law and practice, including: jurisdictional laws, regulations and enforcement models; essential privacy concepts and principals; legal requirements for handling and transferring data and more. Common Principles and Approaches to Privacy This unit includes a brief discussion about the modern history of privacy, an introduction to types of information, an overview of information risk management and a summary of modern privacy principles. Jurisdiction and Industries This unit introduces the major privacy models employed around the globe and provides an overview of privacy and data protection regulation by jurisdictions and industry sectors. Information Security: Safeguarding Personal Information This unit presents introductions to information security, including definitions, elements, standards, and threats/ vulnerabilities, as well as introductions to information security management and governance, including frameworks, controls, cryptography and identity and access management (IAM). Online Privacy: Using Personal Information on Websites and with Other Internet-related Technologies This unit focuses on the web as a platform, as well as privacy considerations for sensitive online information, including policies and notices, access, security, authentication and data collection. Additional topics include children?s online privacy, email, searches, online marketing and advertising, social media, online assurance, cloud computing and mobile devices. Canadian Legal Framework This unit provides an introduction to the Canadian legal system. It includes enforcement agencies and their powers, privacy basics from a Canadian perspective and the underlying framework for Canadian privacy law and practice. Canadian Private-sector Privacy Laws This unit focuses on the Canadian legal system. It includes enforcement agencies and their powers, privacy basics from a Canadian perspective and the underlying framework for Canadian privacy law and practice. Canadian Public-sector Privacy Laws This unit highlights key concepts and practices related to the collection, retention, use, disclosure and disposal of personal information by federal, provincial and territorial governments. Health Information Privacy Laws This unit touches on the applicability and purpose of health information privacy laws. Private-sector Compliance Practices This unit delves into the components that make up compliance regulations, including Generally Accepted Privacy Principals and security breach notification, and also examines compliance track records and Federal Commissioner Findings. Public-sector Compliance Practices This unit presents the various methods that can be implemented for compliance in the public sector, such as privacy impact assessments and data sharing agreements. In addition, it discusses the challenges presented by digital information exchanges, as well as non-legislative considerations. Health-sector Compliance Practices This unit covers the issues presented with digital compliance in the health sector. Additional course details: Nexus Humans Certified Information Privacy Professional (CIPP/CAN) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Information Privacy Professional (CIPP/CAN) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 5 Days 30 CPD hours This course is intended for ECSS is designed for anyone who wants to enhance their skills and make a career in information security, network security, and computer forensics fields. It can be IT Specialists, Network Administrators, or System Administrators. Overview Upon successful completion of this course, students will learn: Key issues plaguing the information security, network security, and computer forensics. Fundamentals of networks and various components of the OSI and TCP/IP model. Various network security protocols. Various types of information security threats and attacks, and their countermeasures. Social engineering techniques, identify theft, and social engineering countermeasures. Different stages of the hacking cycle Identification, authentication, and authorization concepts Different types of cryptography ciphers, Public Key Infrastructure (PKI), cryptography attacks, and cryptanalysis tools. Fundamentals of firewall, techniques for bypassing firewall, and firewall technologies such as Bastion Host, DMZ, Proxy Servers, Network Address Translation, Virtual Private Network, and Honeypot. Fundamentals of IDS and IDS evasion techniques. Data backup techniques and VPN security. Wireless Encryption, wireless threats, wireless hacking tools, and Wi-Fi security. Different types of web server and web application attacks, and countermeasures. Fundamentals of ethical hacking and pen testing. Incident handling and response process. Cyber-crime and computer forensics investigation methodology. Different types of digital evidence and digital evidence examination process. Different type of file systems and their comparison (based on limit and features). Gathering volatile and non-volatile information from Windows and network forensics analysis mechanism. Steganography and its techniques. Different types of log capturing, time synchronization, and log capturing tools. E-mails tracking and e-mail crimes investigation. Writing investigation report. This is an entry-level security program covering the fundamental concepts and giving a holistic overview of the key components of information security, computer forensics, and network security. Course Outline Information Security Fundamentals Networking Fundamentals Secure Network Protocols Information Security Threats and Attacks Social Engineering Hacking Cycle Identification, Authentication, and Authorization Cryptography Firewalls Intrusion Detection System Data Backup Virtual Private Network Wireless Network Security Web Security Ethical Hacking and Pen Testing Incident Response Computer Forensics Fundamentals Digital Evidence Understanding File Systems Windows Forensics Network Forensics and Investigating Network Traffic Steganography Analyzing Logs E-mail Crime and Computer Forensics Writing Investigative Report Additional course details: Nexus Humans EC-Council Certified Security Specialist (ECSS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the EC-Council Certified Security Specialist (ECSS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 3.25 Days 19.5 CPD hours This course is intended for This course is intended for IT administrators with a minimum 2-5 years of experiencing working with Microsoft Windows Server, Windows 10, and Office 365 licensing. The course will utilize a pre-provisioned lab environment which includes Microsoft 365 E5 licenses and Enterprise Mobility and Security E5 licenses for each student. Powershell management topics will be discussed where applicable in the respective topics. This course will address Windows devices only enrolled in Intune. Configuring and Licensing Intune Endpoint Manager - quick discussion, portal access Discuss which licenses include Intune Discuss Microsoft Intune device-only subscription Discuss Azure Active Directory basic, P1, P2 licensing Intune setup and overview of capabilities Supported configurations Logging in and using Intune Admin portal via Azure Portal and via Endpoint manager site Configure a domain name (needed to support labs though may be done already for E1B/district) Add users and groups in Azure Portal Configure Azure AD connect and discuss AAD Connect Health Assigning licenses manually, via Powershell, and via AAD groups Set the MDM authority and enable device enrollment Add Apps to Intune - covered in detail in a later topic Configuring device profiles - covered in detail in a later topic Company Portal discussion - covered in detail in a later topic Configure app policies - covered in detail in a later topic Windows device management What is co-management - brief discussion on Endpoint Manager with Configuration Manager Registering, joining, hybrid join to Azure AD Enrollment method capabilities Azure AD joined Azure AD joined with Autopilot (User driven mode) Azure AD joined with Autopilot (Self deploying mode) Autopilot pre-provisioned deployment (formally known as white-glove) Device group tags for profile deployment Troubleshooting Autopilot Policy conflicts Known issues Using Powershell to connect to and manage Intune Software deployment Add apps to Intune Windows Store apps Microsoft Store for Business apps LOB apps - Sideloading Adding Win32 apps Running Powershell Scripts on devices Assigning Apps Monitor Apps Discovered Apps Configure Apps App Configuration Policies Office app policys Custom OMA-URI Policies Troubleshooting Managing devices Windows 10 Feature Updates Update rings to manage updates Mapping drives to SMB shares Discuss OneDrive for Business Manage Enterprise Wireless - Windows Configuration Designer, provisioning packages Implementing Conditional Access - device based, app based Printer management Universal Print Deploying printer settings Remote administration Intune Device Management Inventory Fresh Start Full Scan Remote Lock Restart Sync devices Bulk device actions Teamviewer integration requirements Intune Reporting Accessing Reports Exporting Reports using Graph
Duration 2 Days 12 CPD hours This course is intended for This course is for web developers who are well-versed in JavaScript and want to take their TypeScript knowledge to the next level. No prior TypeScript knowledge is required. Overview By completing this course, you will be able to build interesting TypeScript projects. This course will take your current TypeScript knowledge to the next level. Here are the important topics that this course will cover: - Learn the fundamentals of TypeScript - Build a weather forecast widget with Angular - Create building a note-taking client/server application using Angular, Node.js, and MongoDB - Create a real-time chat application with React In this course, you will begin by learning the fundamentals of TypeScript and then move toward advanced concepts. Then, learn how TypeScript relates to JavaScript that you may have written before. and understand the benefits of TypeScript and how it can help you avoid software defects. You will also learn to use type guards, check null and undefined, create tagged union types, and compare the performance of algorithms. Additionally, you will use TypeScript to build a weather forecast widget with Angular and then progress by building a note-taking client/server application using Angular, Node.js, and MongoDB, and finally create a real-time chat application with React. TypeScript Fundamentals Introduction to TypeScript Type Checking Advanced Type Analysis Features Comparing Performance of Algorithms Building a Weather Forecast Widget with Angular 4 Using Modules Creating the First Component Using the Component in Other Components Using the Main Component Note-Taking Client/Server App Setting up the Server Integrating with MongoDB Creating the Client Side with Angular Real-Time Chat Setting up the Project Writing the Server Creating the Chat Room Additional course details: Nexus Humans Building Web Applications With TypeScript, Angular, and React training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Building Web Applications With TypeScript, Angular, and React course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 5 Days 30 CPD hours This course is intended for Developed for experienced IT Professionals working with Citrix Virtual Apps and Desktops 7.1x. Potential students include administrators, engineers, and architects responsible for the end user workspace, provisioning services environment, and overall health and performance of the solution. Overview How to configure Workspace Environment Management to improve the end user environment and virtual resource consumption Understand Zones in Citrix Virtual Apps and Desktops 7.1x and how to account for user and desktop locations and optimal connection and registration How to build and manage App Layers to minimize image sprawl with Citrix Virtual Apps and Desktops 7.1x Understand and configure HDX channels and protocols for improved performance delivering multimedia and data over network connections Get more value out of your Citrix Virtual Apps and Desktops 7.1x investment through the use of Workspace Environment Management, Provisioning Services, Application Layering, and advanced features. Students leave this course with a good understanding of how to manage more complex solutions such as multizone environments spanning multiple locations with configurations around StoreFront, the Delivery Controllers, and HDX. Students will gain the skills to improve logon times, user personalization, and resource performance through Workspace Environment Management. Also, learn to optimize management of your app and desktop images by building and combining App Layers. End the course by learning to install, configure, and manage Provisioning Services in accordance with leading practices.This course includes a voucher to take the related exam (1Y0-311 Citrix XenApp and XenDesktop 7.15 Advanced Administration) and earn your Citrix Certified Professional - Virtualization (CCP-V) certification. Implementing Redundancy and Scalability StoreFront and Citrix Gateway Site Infrastructure Machines Running the Virtual Delivery Agent Managing a Virtual Apps and Desktops Environment with Multiple Locations Zones VDA Registration in a Multi-Zone Environment Zone Preference Optimal Gateway Routing and Zones Managing StoreFront Store Subscriptions in a Multi- Location Environment StoreFront and Citrix ADC Branding Implementing Backups and Disaster Recovery Backups Disaster Recovery Considerations Disaster Recovery Process Implementing Advanced Authentication Methods Multi-factor Authentication - RADIUS & OTP Multi-factor Authentication - Smart Card Authentication Federated Authentication - ADFS, SAML, and FAS Improving App and Data Security Introduction to Application Security Preventing Jailbreak Attacks Minimizing the Impact of Attacks Securing Machines Running the Virtual Delivery Agent TLS to VDA Encryption GPOs and Citrix Policies Image Management Introduction to Troubleshooting Troubleshooting Methodology Process (Standard Slide) Resource Tools and Utilities Introduction to PowerShell Troubleshooting Access Issues Troubleshooting StoreFront Troubleshooting Citrix Gateway Troubleshooting Delivery Controller Issues Validating FMA Services Troubleshooting VDA Registration Issues Troubleshooting VDA Registration Troubleshooting HDX Connection Issues Troubleshooting HDX Connections Introduction to App Layering App Layering Introduction Architecture and How it Works Creating an OS Layer The OS Layer Creating a Platform Layer The Platform Layer Creating App Layers The App Layers Creating Elastic App and User Layers Elastic App Layering User Layers Deploying a Layered Image using Citrix Virtual Apps and Desktops Using Templates in App Layering Using Layered Images in a Citrix Virtual Apps and Desktops Site Exploring Layer Priority Layer Priority Maintaining an App Layering Environment Updating Layers Maintaining and Updating the App Layering Environment Common App Layering Considerations and Additional Resources Introduction to Workspace Environment Management (WEM) Workspace Environment Management (WEM) Introduction WEM Administration Using WEM to Centralize Managing User Resources with WEM Managing Profiles with WEM Managing Endpoints with the WEM Transformer Feature Using WEM for Performance Optimization Optimizing Machine Performance with WEM Optimizing User Experience with WEM Using WEM to Secure Environments WEM Environments Migrating and Upgrading WEM Migrating to WEM Upgrading a WEM Deployment WEM Multi-Location Considerations
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